My presentation from Kickass Products. On the subject of how emotional connection (through community management, great customer support, and a fantastic product) can make the difference between success and failure for a company.
What do you do when a critical bug crops up in your product...after 5pm? Or on the weekend? Do you panic? Call everyone in the company? Or do you have a plan in place?
This is UserVoice's recently-implemented escalation plan. It's not perfect, and undoubtably will change, but hopefully it can be a useful template for you.
There's a Customer Out There with a Bullet for You: Understanding Your CustomersEvan Hamilton
My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else.
Want to better understand your customers? Read this and then sign up for http://www.uservoice.com
Community Management ROI - CMX Summit EastEvan Hamilton
Community management ROI is often called "too hard" and "not worth it". I disagree, and this presentation walks you through how to use common measurements of value to figure out how your community is helping the bottom line at your company.
Originally presented at CMX Summit East 2015.
Everyone’s Customers Are Wrong and Their Data Is LyingEvan Hamilton
You can't trust your customers or your data. But a combination will yield amazing results. Originally presented at the Startup Product Summit.
Learn more about how UserVoice can help you understand your customers at http://www.uservoice.com
Photo credits:
WTH dude - http://www.flickr.com/photos/porphyria/3206687773/
Groupon data - http://techcrunch.com/2011/06/02/groupon-growth-2-6-billion-revenue-run-rate-charts/ & http://techcrunch.com/2012/11/08/groupons-q3-2012-earnings/
Crowd - http://www.flickr.com/photos/anirudhkoul/3786725982/in/photostream/
Boys - http://www.flickr.com/photos/mutrock/8259688450/in/photostream/
Prince - http://ryanhoover.me/post/43545454717/test-something-crazy
What do you do when a critical bug crops up in your product...after 5pm? Or on the weekend? Do you panic? Call everyone in the company? Or do you have a plan in place?
This is UserVoice's recently-implemented escalation plan. It's not perfect, and undoubtably will change, but hopefully it can be a useful template for you.
There's a Customer Out There with a Bullet for You: Understanding Your CustomersEvan Hamilton
My FailCon 2010 presentation on how not understanding your customers will kill your company faster than anything else.
Want to better understand your customers? Read this and then sign up for http://www.uservoice.com
Community Management ROI - CMX Summit EastEvan Hamilton
Community management ROI is often called "too hard" and "not worth it". I disagree, and this presentation walks you through how to use common measurements of value to figure out how your community is helping the bottom line at your company.
Originally presented at CMX Summit East 2015.
Everyone’s Customers Are Wrong and Their Data Is LyingEvan Hamilton
You can't trust your customers or your data. But a combination will yield amazing results. Originally presented at the Startup Product Summit.
Learn more about how UserVoice can help you understand your customers at http://www.uservoice.com
Photo credits:
WTH dude - http://www.flickr.com/photos/porphyria/3206687773/
Groupon data - http://techcrunch.com/2011/06/02/groupon-growth-2-6-billion-revenue-run-rate-charts/ & http://techcrunch.com/2012/11/08/groupons-q3-2012-earnings/
Crowd - http://www.flickr.com/photos/anirudhkoul/3786725982/in/photostream/
Boys - http://www.flickr.com/photos/mutrock/8259688450/in/photostream/
Prince - http://ryanhoover.me/post/43545454717/test-something-crazy
Presentation done at Agile Cambridge 2013. Explores the ideas originally put forward by W Edwards Deming around 95% of the variability of any running system, particularly the ones around work, being down to the system, not the individual.
Discusses how to move to continuous improvement, where everybody owns the 95%.
China-Axlr8r, in cooperation with People Squared and EFG, once again hosted the annual 10X10 Shanghai on June 22nd, 2013.
The Geeks on a Train tour takes the China-Axlr8r startups on a ride from Dalian to Beijing, then down to Shanghai before returning to Dalian.
As part of the tour, the 10x10 conference brings to the stage 10 tech pioneers and top VC's from the startup ecosystem in China. This is an amazing opportunity entrepreneurs to have a peek at the first startup accelerator program in China, meet interesting people and listen to amazing speakers.
Each of them will take you on a 10-minute tour of their trials and tribulations, wins and losses, then give you some great advice and maybe a secret or two about what they learned to help make them the superstars they are today.
Social media sharing for Vietnam Youth Entrepreneur (vye) 2013Chandler Nguyen
Great Viral marketing principles from Jonah Berger together with some guidelines for social media marketing and how to measure success of your social media efforts is shared in this presentation.
Rightshifting Learning: Agile in EducationJohn Miller
An Agile Approach to Learning in K12 schools. The time to Rightshift learning is now. Shift to radical collaboration and extreme self-directedness. Resulting in off the carts engagement and 21st century skills.
As interior designer graduates, you must think long term about your career, not just about a job after college. That's when having a noticeable brand comes in handy. Developing a brand takes time and effort. So we encourage all students to take action before graduation:
- identify your strengths and weaknesses
- what makes you different
- proper messaging/know your story
- branding online
- how and where to network
Jenny Schrank and Aga Artka outline steps to take to start developing The Brand of You early in your careers. They speak to students and practicing professionals about long term interior design career planning.
China-Axlr8r, in cooperation with Orange Labs and GWC, once again hosted the annual 10X10 Beijing on June 15th, 2013.
The Geeks on a Train tour takes the China-Axlr8r startups on a ride from Dalian to Shanghai through Beijing at the beginning of each program.
As part of the tour, the 10x10 conference delivers 10 tech pioneers and top VC's from the startup ecosystem in China. This is an amazing opportunity for entrepreneurs to have a peek at the first startup accelerator program in China, meet interesting people and listen to amazing speakers.
Each of them will take you on a 10-minute tour of their trials and tribulations, wins and losses, then give you some great advice and maybe a secret or two about what they learned to help make them the superstars they are today.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
More Related Content
Similar to Building Emotional Connections (how to beat your competitors forever and ever)
Presentation done at Agile Cambridge 2013. Explores the ideas originally put forward by W Edwards Deming around 95% of the variability of any running system, particularly the ones around work, being down to the system, not the individual.
Discusses how to move to continuous improvement, where everybody owns the 95%.
China-Axlr8r, in cooperation with People Squared and EFG, once again hosted the annual 10X10 Shanghai on June 22nd, 2013.
The Geeks on a Train tour takes the China-Axlr8r startups on a ride from Dalian to Beijing, then down to Shanghai before returning to Dalian.
As part of the tour, the 10x10 conference brings to the stage 10 tech pioneers and top VC's from the startup ecosystem in China. This is an amazing opportunity entrepreneurs to have a peek at the first startup accelerator program in China, meet interesting people and listen to amazing speakers.
Each of them will take you on a 10-minute tour of their trials and tribulations, wins and losses, then give you some great advice and maybe a secret or two about what they learned to help make them the superstars they are today.
Social media sharing for Vietnam Youth Entrepreneur (vye) 2013Chandler Nguyen
Great Viral marketing principles from Jonah Berger together with some guidelines for social media marketing and how to measure success of your social media efforts is shared in this presentation.
Rightshifting Learning: Agile in EducationJohn Miller
An Agile Approach to Learning in K12 schools. The time to Rightshift learning is now. Shift to radical collaboration and extreme self-directedness. Resulting in off the carts engagement and 21st century skills.
As interior designer graduates, you must think long term about your career, not just about a job after college. That's when having a noticeable brand comes in handy. Developing a brand takes time and effort. So we encourage all students to take action before graduation:
- identify your strengths and weaknesses
- what makes you different
- proper messaging/know your story
- branding online
- how and where to network
Jenny Schrank and Aga Artka outline steps to take to start developing The Brand of You early in your careers. They speak to students and practicing professionals about long term interior design career planning.
China-Axlr8r, in cooperation with Orange Labs and GWC, once again hosted the annual 10X10 Beijing on June 15th, 2013.
The Geeks on a Train tour takes the China-Axlr8r startups on a ride from Dalian to Shanghai through Beijing at the beginning of each program.
As part of the tour, the 10x10 conference delivers 10 tech pioneers and top VC's from the startup ecosystem in China. This is an amazing opportunity for entrepreneurs to have a peek at the first startup accelerator program in China, meet interesting people and listen to amazing speakers.
Each of them will take you on a 10-minute tour of their trials and tribulations, wins and losses, then give you some great advice and maybe a secret or two about what they learned to help make them the superstars they are today.
Similar to Building Emotional Connections (how to beat your competitors forever and ever) (14)
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
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We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
10. BS?
•Users generate your money, so let’s agree you
need to keep them (happy).
Wednesday, August 21, 13
11. BS?
•Users generate your money, so let’s agree you
need to keep them (happy).
•#1 cause of social media crises is unhappy
customers - Altimeter
Wednesday, August 21, 13
12. BS?
•Users generate your money, so let’s agree you
need to keep them (happy).
•#1 cause of social media crises is unhappy
customers - Altimeter
•Foursquare, SEOmoz, Zappos
Wednesday, August 21, 13
31. 2) Fantastic Support
Not really that hard!
•Make support a priority
•Use great tools (cough cough)
Wednesday, August 21, 13
32. 2) Fantastic Support
Not really that hard!
•Make support a priority
•Hire empathetic support staff
•Use great tools (cough cough)
Wednesday, August 21, 13
33. 2) Fantastic Support
Not really that hard!
•Make support a priority
•Hire empathetic support staff
•Take care of them
•Use great tools (cough cough)
Wednesday, August 21, 13
34. 2) Fantastic Support
Not really that hard!
•Make support a priority
•Hire empathetic support staff
•Take care of them
•Respond quickly
•Use great tools (cough cough)
Wednesday, August 21, 13
35. 2) Fantastic Support
Not really that hard!
•Make support a priority
•Hire empathetic support staff
•Take care of them
•Respond quickly
•Empower support to solve & delight,
not triage & silence
•Use great tools (cough cough)
Wednesday, August 21, 13
36. 2) Fantastic Support
Not really that hard!
•Make support a priority
•Hire empathetic support staff
•Take care of them
•Respond quickly
•Empower support to solve & delight,
not triage & silence
•Don’t hide your contact info!
•Use great tools (cough cough)
Wednesday, August 21, 13
52. Personal Emotional
Connection (PEC)
•“Hi, Dave,” not “Hello,”
•Mention kids? Send ‘em a toy.
•“How are you?” ...then pay attention to
the response!
Wednesday, August 21, 13
70. In Conclusion
•Data+Stories = Great Product
•Make support a priority
•Put customers first
•Be transparent
Wednesday, August 21, 13
71. In Conclusion
•Data+Stories = Great Product
•Make support a priority
•Put customers first
•Be transparent
•Build PEC
Wednesday, August 21, 13
72. In Conclusion
•Data+Stories = Great Product
•Make support a priority
•Put customers first
•Be transparent
•Build PEC
•Champion a cause
Wednesday, August 21, 13
73. In Conclusion
•Data+Stories = Great Product
•Make support a priority
•Put customers first
•Be transparent
•Build PEC
•Champion a cause
•Give a #%*&
Wednesday, August 21, 13