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Building Better Tech: The Product
Manager's Role in Infrastructure &
Platform Engineering by Vimeo VP of
Product
productschool.com
Accelerate your Product Management Career
Certifications
Product Manager
Certification™
Product Leader
Certification™
productschool.com/online
Team Training
Level Up Your Team’s
Product Management Skills
productschool.com
Resources
Free Product Management Resources
Events Courses Podcasts
Newsletters Communities eBooks and
Reports
productschool.com/resources
Building Better Tech: The Product
Manager’s Role in Infrastructure &
Platform Engineering
Justin Kim
About Me
Engineering Platform & Infrastructure
Technologies that power a company’s products and services
Platforms on which
others build, test, and
deploy software
(e.g., backend systems for media
playback)
Platforms that run
elements of the
customer experience
(e.g., payments)
Platforms that are
part of the
company’s offering
(e.g., AWS)
Roles & Specialization
Platform teams who do not have product managers find engineers and
engineering managers doing any of the following:
● Communicating and internally “selling” broader architecture and
infrastructure improvement projects.
● Aligning efforts to broader company strategies (such as to
company-level OKRs).
● Tying technical decisions to quantitative business metrics.
● Mediating conflicts of the frequent kind.
Product Management
Product Management for Customer-Facing Products and Features
Images from The Phantom Tollbooth
• Know your customer • Develop a product vision
• Build a roadmap • Launch solutions
Product Management for Platform & Infrastructure
• Know your customer • Develop a product vision
• Build a roadmap • Launch solutions
Building Trust on Strong Engineering Teams
Quick wins to start
Lean on your strengths
Take on tasks no one wants to do
Develop a project intake process
Manage the backlog
Provide air cover to any and all distractions, executive or otherwise
Results
+ Improve productivity as engineers spend more time
coding and less time in meetings
+ Higher return on investment as engineers deliver on the
most impactful initiatives and less time on interruptions
and distractions
A Horse For Every Course
Product management for feature teams can be interesting…
…but beware the dark side!
Product management for engineering platform teams can be:
● More technically complex (i.e., more interesting!)
● Broader impact
● Higher paying!
Thank you!
Part-time Product Management
Training Courses
and Team Training
productschool.com

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  • 1. Building Better Tech: The Product Manager's Role in Infrastructure & Platform Engineering by Vimeo VP of Product productschool.com
  • 2. Accelerate your Product Management Career Certifications Product Manager Certification™ Product Leader Certification™ productschool.com/online
  • 3. Team Training Level Up Your Team’s Product Management Skills productschool.com
  • 4. Resources Free Product Management Resources Events Courses Podcasts Newsletters Communities eBooks and Reports productschool.com/resources
  • 5. Building Better Tech: The Product Manager’s Role in Infrastructure & Platform Engineering Justin Kim
  • 7. Engineering Platform & Infrastructure Technologies that power a company’s products and services Platforms on which others build, test, and deploy software (e.g., backend systems for media playback) Platforms that run elements of the customer experience (e.g., payments) Platforms that are part of the company’s offering (e.g., AWS)
  • 8. Roles & Specialization Platform teams who do not have product managers find engineers and engineering managers doing any of the following: ● Communicating and internally “selling” broader architecture and infrastructure improvement projects. ● Aligning efforts to broader company strategies (such as to company-level OKRs). ● Tying technical decisions to quantitative business metrics. ● Mediating conflicts of the frequent kind.
  • 9. Product Management Product Management for Customer-Facing Products and Features Images from The Phantom Tollbooth • Know your customer • Develop a product vision • Build a roadmap • Launch solutions Product Management for Platform & Infrastructure • Know your customer • Develop a product vision • Build a roadmap • Launch solutions
  • 10. Building Trust on Strong Engineering Teams Quick wins to start Lean on your strengths Take on tasks no one wants to do Develop a project intake process Manage the backlog Provide air cover to any and all distractions, executive or otherwise
  • 11. Results + Improve productivity as engineers spend more time coding and less time in meetings + Higher return on investment as engineers deliver on the most impactful initiatives and less time on interruptions and distractions
  • 12. A Horse For Every Course Product management for feature teams can be interesting… …but beware the dark side! Product management for engineering platform teams can be: ● More technically complex (i.e., more interesting!) ● Broader impact ● Higher paying!
  • 14. Part-time Product Management Training Courses and Team Training productschool.com