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Mixing Qualitative & Quantitative
Data with Storyboarding
Tristan Kromer Dave Martin
With: Moderated by:
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About the Series
6 Education-packed sessions
3
Click on the Questions panel to
interact with the presenters
About Tristan Kromer
Lean Agile Coach, Kromatic

Tristan Kromer works with innovation teams and leaders to create amazing products and build startup ecosystems. He
has worked with companies from early stage startups with zero revenue to enterprise companies with >$1B USD
revenue. (Swisscom, Pitney Bowes, Fujitsu, LinkedIn. With his remaining hours, Tristan volunteers his time with Lean
Startup Circle and blogs at GrasshopperHerder.com.
About Dave Martin
Chief Product Officer, Tes

Dave is Chief Product Officer at Tes where he can fulfil his obsession with lean product management, growth innovation
and process improvement. He has learned loads from working or consulting with a few interesting folks such as PepsiCo,
Google, Monster.com, Essence Digital, Skybet, Comparethemarket.com, Bauer, ThoughtWorks and various startups. 

Dave gets excited about digital product strategy and lean operational process transformation to deliver sustainable
profits and growth. When away from a laptop he is a keen mountain biker who enjoys camping with his family all over the
UK wilderness.
Tristan.Kromer @ KROMATIC.com
Storyboarding
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
vs.
Tristan.Kromer @ KROMATIC.com
Quantitative
‣ How old is our customer?
‣ Do people use it?
‣ Will they pay $99.99?
‣ How much will it cost to sell?
‣ Is this channel scalable?
‣ Is this solution working?
‣ Are people using it?
‣ Which solution is better?
‣ What do people like / dislike?
What?
Qualitative
‣ Who is our customer?
‣ What are their pains?
‣ What job needs to be done?
‣ How do we convince them to buy?
‣ How should I design it?
‣ Why do people use it?
‣ What’s wrong with this?
‣ How could I make this better?
‣ What do people love about it?
‣ Why is there drop off?
‣ What do they think?
Why?
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Storyboarding
RIDES	TO	
HOSPITAL
CHECKS	IN
WALKS	TO	
MRI	ROOM
SEES	MRI	
MACHINE
CRIES	&	
RESISTS
SEES	
DOCTOR	
ENTER
GETS		
DRUGGED
GOES	
THROUGH	
MRI
MOM
CHECKIN	
NURSE
MOM
DOCTOR	
ANESTH.
NURSE
MACHINE	
OPERATOR
MACHINE	
OPERATOR
MRI	
MACHINE
DESK	&	
COMPUT.
CHARTCAR
MRI	
MACHINE
TISSUES
NEEDLE		&	
DRUGS
MRI	
MACHINE
DOCTOR	
ANESTH.
THAT	
LOOKS	
SCARY!
WILL	IT	
HURT	
ME?!
MOM	
CAN’T	
HELP?
NO!	NO!	
PLEASE	
NO!
I’M	REALLY	
NERVOUS
WISH	I	
WAS	AT	
SCHOOL
FEEL	SAFE
HAVE	
SCAN
Actions
People
Things
Emotions
Needs
SOFIA
Source:	GE
Source:	GE
For	internal	PMI	use	only Source:	GE
Source:	GE
For	internal	PMI	use	only Source:	GE
Tristan.Kromer @ KROMATIC.com
Shazam
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Storyboarding Instagram
Tristan.Kromer @ KROMATIC.com
Current Story
Tristan.Kromer @ KROMATIC.com
One Idea per Note!
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Value Stream Mapping
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Desired Story
Tristan.Kromer @ KROMATIC.com
One Idea per Note!
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
M is for Minimum
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Storyboard Metrics
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
# of
pics
# of 1
star pics
# of
filters
applied
# of
great pics
# of
sign ups
# of
Awesome
things
# of
trips
Tristan.Kromer @ KROMATIC.com
% of users
with >5
pics /week
% of
bad
pics
% of bad
pics w/
filters
applied
% of
pics
improved
% of
users who
sign up
Tristan.Kromer @ KROMATIC.com
Happenings
Handshakes
Happiness
Holy Grail=
Tristan.Kromer @ KROMATIC.com
Tristan.Kromer @ KROMATIC.com
Lessons Learned
‣ Start with the Experience
‣ Map the Metrics
‣ Based on Data,
Go back to the Experience
Tristan.Kromer @ KROMATIC.com
Next Steps
‣ Design an experiment or a
storyboard
‣ Email it to me for feedback:
Tristan@Kromatic.com
Tristan.Kromer @ KROMATIC.com
Next Events
‣ Office Hours for Startups
Twice a week
http://calendly.com/trikro/officehours
‣ Advanced Lean Workshop for Enterprise
Feb 28 - Mar 2, London
Tristan.Kromer @ KROMATIC.com
Thank You
Tristan.Kromer @ KROMATIC.com
GrasshopperHerder.com
Tristan.Kromer @ KROMATIC.com
This presentation by Kromatic is licensed under a Creative Commons
Attribution-NonCommercial-ShareAlike 4.0 International License
excepting those images where other copyright holders are noted.
Based on works at http://Kromatic.com & http://GrasshopperHerder.com
53
Don't Miss the Next Session!
www.projectmanagementupdate.com/webinar-series/building-better-products

www.productmanagementtoday.com/webinar-series/building-better-products

www.businessinnovationbrief.com/webinar-series/building-better-products
54
Q&A
Tristan Kromer Dave Martin
With: Moderated by:
Lean Agile Coach, Kromatic
Linkedin	page:	linkedin.com/in/tristankromer	
Twitter	ID:	@TriKro	
Email:	Hello@Kromatic.com	
Website:	Kromatic.com	
Chief Product Officer, Tes.
Linkedin	page:	linkedin.com/in/mrdavemartin/	
Twitter	ID:	@mobile_dave	
Email:	dave@tes.com	
Website:	www.productwarrior.com
55
Don't Miss the Next Session!
www.projectmanagementupdate.com/webinar-series/building-better-products

www.productmanagementtoday.com/webinar-series/building-better-products

www.businessinnovationbrief.com/webinar-series/building-better-products

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