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BUILDING A STRONG SAFETY CULTURE
Presented by: Dr. Bob Baron, Ph.D
The Aviation Consulting Group
tacgworldwide.com
Copyright © 2018
• Approx. 60 min. presentation
followed by 30 min. Q&A
• Prefer to take questions at conclusion
• Slides will be made available after
presentation
Dr. Bob Baron, Ph.D
President/Chief Consultant
The Aviation Consulting Group
Myrtle Beach, SC, USA
Safety
Culture
Defined
Safety culture is the enduring value and
priority placed on safety by everyone in
every group at every level of an
organization ~Wiegmann (2002)
Outcome of a poor safety culture
One-Two-GO Airlines Flight 269
Unsafe Culture
Attributes
• Profit Before Safety-
• Productivity always comes before safety, as
safety is viewed as a cost, not an
investment
• Fear-
• Problems remain hidden as they are driven
underground by those trying to avoid
sanctions or reprimands
• Ineffective Leadership-
• Leadership, and the prevailing corporate
culture, prevents the recognition of risks
and opportunities
Unsafe Culture
Attributes
• Non-compliance-
• To standards, rules and procedures by
managers and the workforce
• Miscommunication-
• Critical safety information not relayed to
decision-makers and/or the message
becomes diluted
• Ignoring Lessons Learned-
• Safety critical information is not extracted,
shared, or enforced
Measuring Safety Culture
Measuring
Safety
Culture
• Typically done through surveys
• Can be supplemented by objective
interviews and observations
• Ancillary measures
• Various SPIs, such as-
• Voluntary safety reporting intake
• Safety newsletter number/frequency
• Safety meeting number/frequency
• CPA closure times
• Etc…
Results?
Regardless of Your Results…
•You can always improve your safety culture!
• Generative safety culture-
• Great!
• But it takes effort to keep it that way (you can downgrade pretty
quickly)
• Safety complacency is possible
• Pathological safety culture (lots of work to do)-
• No safety culture exists
• Accident is imminent
• Trigger pullers
Steps to Building a Strong Safety Culture
Line Personnel
Supervisors
Middle Management
Senior/Upper Management
President/CEO
It all starts at the top!
However…
• You will not, and cannot, build a
healthy safety culture if you have
leadership that-
• Is blind
• Clearly puts profit before safety
• Doesn’t listen to line personnel
• Doesn’t understand the relationship
between production and safety
• Is toxic (toxic CEO/President)
Frank Lorenzo
CEO- Eastern Airlines (and others)
Udom Tantiprasongchai
CEO- Orient Thai/One-Two-GO
Airlines
Line Personnel (trigger pullers)
Supervisors
Middle Management
Senior/Upper Management
President/CEO
It all starts at the top!
Assuming There is Proper Leadership
• The biggest challenge
has been overcome!
Steps to Build/Strengthen Your Safety Culture
• Implement a Safety
Management System (SMS)
• An effective SMS is the heart of
a healthy safety culture
• Management trust
Steps to Build/Strengthen Your Safety Culture
• Non-punitive, confidential
reporting system with
feedback and action
• Employees are comfortable
reporting things they see, as
well as their own errors
• Management trust
Steps to Build/Strengthen Your Safety Culture
• Demonstrable buy-in from top
management
Steps to Build/Strengthen Your Safety Culture
• Everyone has a responsibility
and accountability for safety
(top-down)
• And they know it!
• Beliefs, perceptions, and values
about safety are aligned, at
every level of the organization
Steps to Build/Strengthen Your Safety Culture
• See something, say something
Steps to Build/Strengthen Your Safety Culture
• Safety is transparent
• Things are not being hidden or
covered up
Steps to Build/Strengthen Your Safety Culture
• Risks are being managed using
the ALARP principle
• Issues are being closed in an
appropriate amount of time
Steps to Build/Strengthen Your Safety Culture
• Safety meetings are conducted
regularly
Steps to Build/Strengthen Your Safety Culture
Thank You!
Bob’s direct contact info:
bbaron@tacgworldwide.com
Skype: bob.baron4
TACG conducts safety culture assessments
Let us know if we can help!
tacgworldwide.com/Consulting/Safety-Culture-
Assessments
Articles, papers, presentations
tacgworldwide.com/TACG-Papers

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Building a Strong Safety Culture

  • 1. BUILDING A STRONG SAFETY CULTURE Presented by: Dr. Bob Baron, Ph.D The Aviation Consulting Group tacgworldwide.com Copyright © 2018
  • 2. • Approx. 60 min. presentation followed by 30 min. Q&A • Prefer to take questions at conclusion • Slides will be made available after presentation Dr. Bob Baron, Ph.D President/Chief Consultant The Aviation Consulting Group Myrtle Beach, SC, USA
  • 3. Safety Culture Defined Safety culture is the enduring value and priority placed on safety by everyone in every group at every level of an organization ~Wiegmann (2002)
  • 4. Outcome of a poor safety culture
  • 6. Unsafe Culture Attributes • Profit Before Safety- • Productivity always comes before safety, as safety is viewed as a cost, not an investment • Fear- • Problems remain hidden as they are driven underground by those trying to avoid sanctions or reprimands • Ineffective Leadership- • Leadership, and the prevailing corporate culture, prevents the recognition of risks and opportunities
  • 7. Unsafe Culture Attributes • Non-compliance- • To standards, rules and procedures by managers and the workforce • Miscommunication- • Critical safety information not relayed to decision-makers and/or the message becomes diluted • Ignoring Lessons Learned- • Safety critical information is not extracted, shared, or enforced
  • 9. Measuring Safety Culture • Typically done through surveys • Can be supplemented by objective interviews and observations • Ancillary measures • Various SPIs, such as- • Voluntary safety reporting intake • Safety newsletter number/frequency • Safety meeting number/frequency • CPA closure times • Etc…
  • 11. Regardless of Your Results… •You can always improve your safety culture! • Generative safety culture- • Great! • But it takes effort to keep it that way (you can downgrade pretty quickly) • Safety complacency is possible • Pathological safety culture (lots of work to do)- • No safety culture exists • Accident is imminent • Trigger pullers
  • 12. Steps to Building a Strong Safety Culture
  • 13. Line Personnel Supervisors Middle Management Senior/Upper Management President/CEO It all starts at the top!
  • 14. However… • You will not, and cannot, build a healthy safety culture if you have leadership that- • Is blind • Clearly puts profit before safety • Doesn’t listen to line personnel • Doesn’t understand the relationship between production and safety • Is toxic (toxic CEO/President) Frank Lorenzo CEO- Eastern Airlines (and others) Udom Tantiprasongchai CEO- Orient Thai/One-Two-GO Airlines
  • 15. Line Personnel (trigger pullers) Supervisors Middle Management Senior/Upper Management President/CEO It all starts at the top!
  • 16. Assuming There is Proper Leadership • The biggest challenge has been overcome!
  • 17. Steps to Build/Strengthen Your Safety Culture • Implement a Safety Management System (SMS) • An effective SMS is the heart of a healthy safety culture
  • 18. • Management trust Steps to Build/Strengthen Your Safety Culture
  • 19. • Non-punitive, confidential reporting system with feedback and action • Employees are comfortable reporting things they see, as well as their own errors • Management trust Steps to Build/Strengthen Your Safety Culture
  • 20. • Demonstrable buy-in from top management Steps to Build/Strengthen Your Safety Culture
  • 21. • Everyone has a responsibility and accountability for safety (top-down) • And they know it! • Beliefs, perceptions, and values about safety are aligned, at every level of the organization Steps to Build/Strengthen Your Safety Culture
  • 22. • See something, say something Steps to Build/Strengthen Your Safety Culture
  • 23. • Safety is transparent • Things are not being hidden or covered up Steps to Build/Strengthen Your Safety Culture
  • 24. • Risks are being managed using the ALARP principle • Issues are being closed in an appropriate amount of time Steps to Build/Strengthen Your Safety Culture
  • 25. • Safety meetings are conducted regularly Steps to Build/Strengthen Your Safety Culture
  • 26. Thank You! Bob’s direct contact info: bbaron@tacgworldwide.com Skype: bob.baron4 TACG conducts safety culture assessments Let us know if we can help! tacgworldwide.com/Consulting/Safety-Culture- Assessments Articles, papers, presentations tacgworldwide.com/TACG-Papers