BSA

Business Systems Analysis, Design and Construction
2010

Table of Contents
-Introduction: .......................................................................................................................................... 3
-Marine Cargo Types: .......................................................................................................................... 3
-Air Cargo: .......................................................................................................................................... 4
-Freight train: ...................................................................................................................................... 4
-Van or Truck Cargo: .......................................................................................................................... 5
-Ship Cargo: ........................................................................................................................................ 6
-Identify the problems: ............................................................................................................................ 8
-Objective: .............................................................................................................................................. 8
-The solutions: ........................................................................................................................................ 8
-Feasibility study: .................................................................................................................................... 9
-The Technical Feasibility: .................................................................................................................... 10
-The Hardware tools: ............................................................................................................................. 10
-Computer: ........................................................................................................................................ 11
-Telephone: ....................................................................................................................................... 12
-Printers: ........................................................................................................................................... 12
-The software tool: ............................................................................................................................ 13
-Windows 7: ...................................................................................................................................... 13
-Microsoft office: .............................................................................................................................. 13
-Antivirus: ......................................................................................................................................... 14
Microsoft SQL server 2008:............................................................................................................... 14
Operational feasibility: ...................................................................................................................... 14
-Performance: ........................................................................................................................................ 15
-Information: ......................................................................................................................................... 15
-Economic: ........................................................................................................................................ 16
-Control: ............................................................................................................................................ 16
-Efficiency: ....................................................................................................................................... 16
-Services: .......................................................................................................................................... 17
-Economic Feasibility: ....................................................................................................................... 17
-Server Ability: .................................................................................................................................. 17

1

2010
-Hardware: ........................................................................................................................................ 19
-Software:.......................................................................................................................................... 19
-The total of the software and hardware: ........................................................................................ 19
-Operational cost: .............................................................................................................................. 20
-Pay back: ............................................................................................................................................. 21
-Return on Investment Analysis (ROI): .................................................................................................. 22
-Schedule feasibility: ............................................................................................................................. 22
-Executive summary of feasibility study: ............................................................................................... 23
-Technical Feasibility: ....................................................................................................................... 23
-Operational Feasibility: .................................................................................................................... 24
-Economic Feasibility: ....................................................................................................................... 24
-Schedule feasibility: ......................................................................................................................... 24
-Context diagram:.................................................................................................................................. 25
-Level 1 diagram: .................................................................................................................................. 25
-Recommendation: ................................................................................................................................ 26
-Conclusion: .......................................................................................................................................... 26
-Reference: ............................................................................................................................................ 27

2

2010

-Introduction:

Cargo or freight is goods or produce transported, generally for commercial gain, by ship,
aircraft, train, van or truck. In modern times, containers are used in most intermodal long-haul
cargo transport.
-Marine Cargo Types:
There is a wide range of marine cargoes at seaport terminals operated. The primary types are
these:
•

Automobiles are handled at many ports, usually carried on specialist roll-on/roll-off
ships.

•

Break bulk cargo is typically material stacked on wooden pallets and lifted into and out
of the hold of a vessel by cranes on the dock or aboard the ship itself. The volume of
break bulk cargo has declined dramatically worldwide as containerization has grown. A
safe and secure way to secure Break bulk and freight in containers is by using Dunnage
Bags.

•

Bulk Cargoes, such as salt, oil, tallow, and Scrap metal, are usually defined as
commodities that are neither on pallets nor in containers, and which are not handled as
individual pieces, the way heavy-lift and project cargoes are. Alumina, grain, gypsum,
logs and wood chips, for instance, are bulk cargoes.

•

Containers are the largest and fastest growing cargo category at most ports worldwide.
Containerized cargo includes everything from auto parts and machinery components to
shoes, toys, and frozen meat and seafood.

•

Project cargo and heavy lift cargo may include items such as manufacturing equipment,
factory components, power equipment such as generators and wind turbines, military
equipment or almost any other over sized or overweight cargo too big or too heavy to fit
into a container.

3

2010

-Air Cargo:

Air cargo is commonly known as air freight. There are many firms which collect freight
from a shipper and deliver it to the customer such as Night freight or UPS. Aircraft were first
used for carrying mail as cargo in 1911, but eventually manufacturers started designing aircraft
for freight as well. There are many commercial aircraft suitable for carrying cargo such as the
Boeing 747 and the bigger An-124, which were purpose built to be easily converted to a cargo
aircraft. Such very large aircraft also employ quick loading containers known as ULDs much like
container cargo ships. It is located in front mismo of the aircraft the triangular shaped in front.
Most nations own and utilize large numbers of cargo aircraft such as the C-17 Globe master III,
for airlift logistics needs of such operations.

-Freight train:

Trains are capable of transporting large numbers of containers which have come off the
shipping ports. Trains are also used for the transportation of steel, wood and coal. Trains are used
as they can pull a large amount and generally have a direct route to the destination. Under the
right circumstances, freight transport by rail is more economic and energy efficient than by road,
especially when carried in bulk or over long distances. The main disadvantage of rail freight is
its lack of flexibility. For this reason, rail has lost much of the freight business to road transport.

4

2010

Rail freight is often subject to transshipment costs since it must be transferred from one
mode to another in the chain; these costs may dominate and practices such as containerization
aim at minimizing these. Many governments are now trying to encourage more freight onto
trains, because of the environmental benefits that it would bring; rail transport is very energy
efficient.

-Van or Truck Cargo:

There are many firms which transport all types of cargo, ranging from letters to houses to
cargo containers. These firms like Parcel force or FedEx which deliver fast and sometimes same
day delivery services. A good example of road cargo is supermarket stock, as these require
deliveries every day to keep the shelves stacked with goods for sale. Retailers of all kinds rely
upon delivery trucks, be they full size semi trucks or smaller delivery vans.

5

2010

Freight is a term used to classify the transportation of cargo and is typically a commercial
process. Items are usually organized into various shipment categories before they are transported.
This is dependent on several factors:
•

The type of item being carried, like a kettle could fit into the category household goods.

•

How large the shipment is, both in terms of item size and quantity.

•

How long the item for delivery will be in transit.

-Ship Cargo:

A cargo ship or freighter is any sort of ship or vessel that carries cargo, goods, and
materials from one port to another. Thousands of cargo carriers ply the world's seas and oceans
each year; they handle the bulk of international trade. Cargo ships are usually specially designed
for the task, often being equipped with cranes and other mechanisms to load and unload, and
come in all sizes. Today, they are almost always built of welded steel, and with some exceptions
generally have a life expectancy of 25 to 30 years before being scrapped.

6

2010

Now days every corporation must have structure to controlled their jobs or activities,
Sameday Company like any company they need to controlled their activities in order to improve
the delivery to the client. Sameday Freight Ltd is a medium sized freight company that
specializes in urgent deliveries. It will collect a consignment anywhere, at any time and deliver it
to any destination by the fastest method available. However, the typical consignment is a small
load (say up to 200 kilos) collected and delivered, using a small lorry, within Kuala Lumpur. The
Someday call centre and control room is based in Bukit Jalil, from here a team of operators can
call on a fleet of over 200 vehicles and drivers. All the vehicles are owned by or on long term
contract hire to Someday. Drivers are employed directly by Someday and work exclusively for
them. The vehicles and drivers are strategically placed around Kuala Lumpur ready to respond to
customer demands for the service. The service operates 24 hours a day, 365 days per year.
Someday freight has many problems in their systems which are needed to be solved. According
to these problems we are delegated by this company to make feasibility study from all direction
technical, economic and technological and provide the solutions and the recommendations in
complementary report.
In the past they don’t have ways to improve the delivery company like these days. Now
there is technology to help the companies to improve their system such as computer and
technology methods. Due to the rivalry between the companies each company has been
attempted to acquire a good reputation through improving its own system to assist the dealing
with client and makes them organized. Also those technologies need to upgrade them at less once
a year because in the technology filed the development are becoming like every month during
the whole year.

7

2010

-Identify the problems:
•

In sameday company has one PC in each section; also they don’t have net working
between the departments.

•

They used mobile to connect with drivers.

•

The call centre maintains a database of trading customer and the account department
maintains another database for invoice production.

•

In sameday’s the control room has a very large board on this board they display all
vehicles and record.

-Objective:
•

Develop the system by using online system.

•

Attract more customers by making more promotions.

•

Make improvement in the system to do a lot of jobs by using technology
method.

•

Make it easy to the client during sending their cargo to any place by bringing expert
people know how to deal with them simply.

-The solutions:
Smaller amount of computers in each department are making difficulties to the worker
because sometimes tow employees want to fill up the data in the same time so they cannot use
one PC for two employees. In addition the job will be slow and the customer feel bored from
waiting for the earliest one to finish. But there is a solution for this problem. The company must
install a computer to each employee to let the employee feel comfortable with what he/she is
doing? These days the computer saving time and do many faster works.

8

2010

They must be using mobile to connect with their drivers. This way cost the company a lot
of money to communicate with their drivers. In addition sometimes the mobile’s coverage is low
which means the company cannot make any communicate with driver to update the information
which has been given to the driver or known where the location is. This problem has been
solved in my new system. By using walky-talky device the communication issue will be solved.
Moreover the company will save a lot of money. And the communication will be any time of the
day and no problem of coverage.

In the call centre and financial department, all we need is to make communicate between
the call centre and financial department by install one main database to the both of them in this
case both of them will refer to one database which earnings time. By using separate database the
customer need to fill up information and most of the time will be same like writing his/her details
so the company will save time by using one main database and this would be better.

The solving of this situation is to create online system. All the employees must check
every day that system or log in. By online check up to every employee that has password and
user name, when the employee key in his password and user name, the online system show
him/her the timetable for the day. No need to check the board and some time there is changes
happen so just upload it in the online system and the employ will check it.

-Feasibility study:
Feasibility study is needed in any business field. It is expected that only one in fifty
business ideas are actually commercially practical. Therefore in business feasibility study is an
effective way to protect against depletion of further investment or income if the project is seen to
be feasible from the results of the study the next valid step is to proceed with the full business
plan. The study and information uncovered the feasibility study and will support the business
planning stage and reduce the research. Moreover determine whether the project has the chance
to be successful.

9

2010

-The Technical Feasibility:

This point explains if the company has the technology resources to develop its system.
This involves questions such as whether the technology needed for the system exists, how
difficult it will be to build, and whether the company has enough experience using that
technology. The assessment is based on an outline design of system requirements in terms of
Input, Processes, Output, Fields, Programs, and Procedures.
So in this point the company should focus on the hardware and the software systems, by
choosing the most practical systems for it. Also the company should concentrate on the
communication, inside and outside the company, and this can be qualified in terms of volumes of
data, trends, frequency of updating, and other areas in order to give an introduction to the
technical system.

-The Hardware tools:

Communication:
Server: server is engine that connects several computers together, under the network. This
engine allows the company to save all the data within the server and all PCs if they want any
data or information they can get it from the server. Always companies should be updating then
from sever all employees get in and take the update.
Walky-talky:
Walky-talky is saving communication. It is a kind of personal to way radio, generally hand-held
dissimilar cell phone, operate separately.

10

2010

One user can speak at once to all other users within rang by only push down the “talk” button.
With this kind of method the company can save a lot of expense from the money-box of the
financial department.

-Computer:
The company should use the most practical PCs for work. The specifications of the PCs
must be one the latest specifications in the market of the computers, which can help the works to
complete their work on the needed time and help them to store as much they can store from data.
This example for the needed PCs:
2 PC for operators.
4 for worker on office.
2 for the control room for sending details of delivery destination, and 2 PC to fill the details of
the client by himself to save time and take more customers if there is by the worker office
employees.

11

2010

-Telephone:

We the operator office we need a line for phone connection to keep in touch inside the
company building and to be able to call within local district, and the phone must be in good
shape according to the décor of the office and color too. Made by good material for long time
use.

•
•
•
•

•
•
•

Digital System
-Non-blocking interoom
ISDN Support
-Max 24 BRI / 48 channels
Scalability
-From 3 lines 8 extension to 27 lines 72 extension
Fully Hybrid
-Versatiles ports to connect any analogue terminals(e.g. facsimilies, SLTs,
keyphones, etc)
Up to 2000 speed dial list
Caller ID ( Built-in )
Affordable

-Printers:

In the company there must be a printer to perform the printing while working in perfect
shape without stop and getting error functional during the work. And must be fast with ability of
printing from each section, because it will cost the company more fund to buy more than 2
printers. (Black, Color).

BLACK

12

Color

2010

-The software tool:

Sameday Company like any company require software tool for their PC’s. The software
tools are a program that defines the instruction that is execute by hardware. These are some of
the appropriate software for the company system.
-Windows 7:

Is the latest windows published by Microsoft Company and contain the latest update from
every angle with the applications, commands and interface. The best thing with windows 7 is the
enjoyable and more flexible to the users and easy to navigate, titles are very clear for the users
and this allow the user to be more comfort through his/her work. No needs to define the entire
new device are connect for the first time to the pc.

-Microsoft office:

Microsoft office 2007 is the best way or function for the work. It is includes some
ensemble of Word, Excel, PowerPoint, Access and outlook all along with a variety of internet
and other utilities. The applications common function such as predict the correct speelling and
graphics, and matter can be dragged and dive between applications. It is the leading application
suite in the sales. Sameday Company desire to get this program. It will help the company to
accumulate time and make the job uncomplicated for the workers.

13

2010

-Antivirus:

The company computers must be protected by antivirus program. Deficient antivirus
might be attacked by strangers on the company system. The antivirus ensures that Pc is
protecting by the dangerous viruses. It is very essential to make sure that we have the latest touch
on our PC. And that won’t cost more money if we are comparing with the security of the
company. As new coercion emerge, antivirus right away builds new Virus clarity updates and
makes them accessible for download. The recommended antivirus is KASPERSKY 2010.

Microsoft SQL server 2008:

Healthcare Group to Enhance Information Access with Powerful Business Intelligence
Tools SQL Server 2008 R2 Helps Credit Card Company Scale and Secure Mission-Critical
Systems Chevron Enhances Business Intelligence with Self-Service Analysis and Reporting
Tools

Operational feasibility:

It is dependent upon the human resources available for project. It also concerns I self
with whether or not the system will operate and work once it is implemented. Do the current
work practices and procedures support a new system? Also how the organizational changes will
affect the working lives of those affected by the company system.

14

2010

-Performance:
In the previous system it was very hard to communicate with other employees. since they
were not having any kind of connection inside the company. This affair was effected the
occupation. Several customer attempts to demand but by the older system and the order were
very slow and tiring. However now by using the new system the contact inside the company is
faster than in the old days. All PCs linked together so it helps to convey the data and information
between the departments with just one clack. Furthermore they have server to keep all
information and storage. Through that server they would be able to upload and download files.
The other affair at this point is the communication with outside groups specially the drivers. In
the previous system they used mobile phone to be in touch with drivers to update them with
latest details or to inform where is the location? By using Walky-talky device the center will be
switching the calls to everyone no matter where is he (driver) in every single moment, later by
using this technology that we explained it before of course the company will have a good contact
inside and outside.

-Information:

Client details were taken several time in other acting every department has different
customer’s database. Which build difficulties with the employee that he is takes the information.
The client must fill up a form more than one time in every department. Since fixing the new
system the database that was taken turn out to be one database which mean every customer
requires to fill up one the form not twice. So in this affair we gave the conveniently to the
employee in the work. On top of that there is a website that allows the employee to login, since
any one in the company can make sure of his/her schedule at home earlier than going to work. In
addition they remain updating their information through the same webpage.

15

2010

-Economic:

Earlier the business was losing a lot of money by using ineffective plans like connecting
with driver through mobile or using handbook database by writing the client details in
documents. All that operating makes the business suffer from the monetary troubles. The new
structure comes to save the business from monetary problems. It is assort the funds of the
company.

All the earlier monetary problems were resolved because of using innovative

equipments.
-Control:

In the previous structure dominant the work was a difficult steps for the employees
requirements (observer and cratch), and might be the data wasn’t in safe position. However in
the present method it offers the requirements employees feeling relieve in their work field, since
the new structure is very ordered and organized it can be precise and also offer high class of
protection by making an input code for all database of every client.

-Efficiency:
In the old days the main equipment were small comparing to the company such as
computers and the other electronic device, it were charging the company a big amount of funds
and time too. Moreover it makes the limit of the worker much harder to do better job and achieve
the best in field, and it will be gutty to the business to loss big amount of cash. Currently the new
structure will be working efficiency to be reverse back to appear in better shape with the practice
of the workers to the new job. It will become more easier than before, perhaps the company
commit won’t hire more employees in future, because the technology offered to one person to be
able to do more than one task in same time in a bit time.

16

2010

-Services:

Going back in the previous structure the utility were poor and slow that make the client
run away from the company, however now after applying the new system the business can work
perfectly and offering a huge benefits for clients to make their order easy and fast.
-Economic Feasibility:
Economic feasibility analysis is the large repeatedly used for processes that evaluate the
value of the nominee structure. Further frequently known as price/profit investigation. The
method is to decide the payback and reducing the usual from the nominee structure and compare
them among expenses. If payback prevails over expenses, then the conclusion is made to devise
and execute the system.
-Server Ability:

17

2010

18

2010

-Hardware:

Supplies
server
computers
walkytalky
total cost

Cost for each
6000 RM
2000 RM
900 RM

NO.
1
10
12

total
6000 RM
20000 RM
10800 RM
35000 RM

-Software:

For the software some of the companies that provide the servers and computers can offer
for the buyers some software coming with, including the price. And some software you have to
purchase separately.

software name

price of each one

server sol

10000

Antivirus kaspersky 2010
Windows 7
Microsoft office
total coat

270 RM each package for three user’s
Include The Price Of PC
2000
12270 RM

-The total of the software and hardware:

total of software
total of hardware

35000 RM

total cost

19

12270 RM

47270 RM

2010

-Operational cost:
It’s like a monthly payment to maintain for the computers and salaries to the employees,
and cover something section in the company building like: electricity and redemption.
(The workers that will be needed before the company start the business)
Employees
Analysis
Programmers
Network
supervisor
Database
supervisor
Total cost

NO.
2
2
2

Cost
1500
2000
1600

Total
3000
4000
3200

1

1800

1800
12000

(Monthly cost for company building)
maintains

500

electricity

1500

total cost

2000

(Employees who are working with company along)
Employees
Staff

NO.
8

Driver
Total

10

Class
2 Operator
4 Working on Office
2 Control Room
Delivery

The total for the payment of the employees per year will be:

20

Payment
1500 each
1900 each
1500 each
1600 each

355200 Rm

Total
3000
7600
3000
16000
29600

Rm
Rm
Rm
Rm
Rm

2010

-Pay back:

Year

Costs

Cumulative Cost

Benefits

Cumulative
Benefits

Profit /
loss

Year 0
Year 1
Year 2
Year 3
Year 4
Year 5
Year 6
year 7
year 8

59270
357200

85070
416470

0
196000

0
196000

-85070
-220470

357200

773670

240000

436000

-337670

357200
357200
357200
357200
357200
357200

1130870
1488070
1845270
2202470
2559670
2916870

290000
387000
400000
700000
1000000
1540000

726000
1113000
1513000
2213000
3213000
4753000

-404870
-375070
-332270
10530
653330
1836130

5000000
4500000
4000000
3500000
3000000
2500000

Series1

2000000

Series2

1500000
1000000
500000
0
1

21

2

3

4

5

6

7

8

9

2010

-Return on Investment Analysis (ROI):

ROI:

total benefit-total cost
Total cost

ROI= 4753000-2916870/ 2916870
ROI= 0.629
ROI= 0.629*100= 62.9%
ROI= 62.9/8 years = 7.8625

-Schedule feasibility:
It is a plan that will be little if it takes long period to be done before being practical.
Usually this means conjecture how long scheme will take to expand and if could be done in the
given instant period via some methods like repay period. In Sameday Company the system will
be within one month to be shaped. All the demand would take time to be set. Furthermore the
workers need to go all the way through simple training to be ready for the new approach. When
the approach has been stabilizer, we will be taking place to look to the funds of the company to
find that the company coffer embark to get back earnings on the sixth year.

22

2010

-Executive summary of feasibility study:
From these steps we are going to show you the main thing that came up within the
feasibility study.
-Technical Feasibility: we had provided all things could be important like hardware, software
tools that company must be using it for developing the basic structure.

23

2010

-Operational Feasibility: we had being used the framework to look out how the new developing
system did a huge change with our pervious system and to be with the new improvements of the
system.

-Economic Feasibility: at this point we had made all the necessary assize that could be useful
for the company calculations to seek out the income and expenses (spending), how be the
recently style could make company gaining more perfect benefits.

-Schedule feasibility:
Down here we had presented the period of the new system has been taken to be
developed, moreover since what year the company start to realize the benefits.

24

2010

-Context diagram:

The sketching is to know the upper standard within the organization to show how the
company is doing well done, what are the employments by abstract entire work in the sketch.
However the sketch show to the person the whole sections in the company.

-Level 1 diagram:

25

2010

-Recommendation:

This new structure is much better for 8 years forward. My advice in this method is to tail
new sections or branch to be all over Malaysia district. Moreover we have to give a course for
the employees if there is a new technology or development with the system work.

-Conclusion:

To conclude the operation Sameday company planed will be need a system that take care
of each specific tiny thing in the company to be working as the BEE working (hard, punctual,
with duty). To organize the hob very well without any mistake that could loss the company
fissure of money. And to deliver the package or cargo to the destination with exact time and be
responsible toward the clients with they are the main customers which that company holds on
them.

26

2010

-Reference:

www.google.com
http://configure.ap.dell.com/dellstore/config.aspx?c=my&cs=mybsd1&kc=&l=en&oc=T221003MY&s=bs
d
http://www.necafone.com.my/product.htm#1
http://www.itreviews.co.uk/hardware/h820.htm
http://www.pcworld.com/reviews/product/25572/review/hl2070n.html
http://www.microsoft.com/sqlserver/2008/en/us/pricing.aspx

27

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