Howlett Brown is a people intelligence company that specializes in providing people services and advisory support related to culture, human resources, employment law, and internal investigations. They have over 30 years of experience assisting clients across various industries and jurisdictions. For family offices, Howlett Brown takes a tailored approach to understand each client's unique needs and risks in order to develop strategies and implement practical solutions for managing people-related issues. Their services include providing contract and policy templates, reviewing existing documentation, advising on compliance issues, and assisting with matters such as investigations, training, and performance management. The company is led by Charlene Brown and Laura Durrant, who have extensive legal and consulting experience in employment law, investigations, and managing people risk

1. PEOPLE INTELLIGENCE COMPANY

2. ABOUT US
At Howlett Brown we specialise in people
services and advisory support, culture, and
internal investigations. We exist to help
organisations operate their business in an
environment where people risk is low and
inclusion, integrity and revenue thrive.
We have over three decades of experience
in supporting and advising clients on a broad
range of people services, including human
resources, employment, privacy and
disputes legal services, workplace
conduct and culture. Our people services and
support are multi-jurisdictional and are
not limited to the UK. We have experience
in assisting clients with matters in Ireland,
Europe, Middle East, Africa, and the U.S. We
bring together our experience and expertise
to provide hands-on support and strategic
solutions for addressing and remediating all
people related issues.
OUR APPROACH - FAMILY OFFICES
Our focus is to protect our client’s interests
whilst managing their people related risk in a
personal yet cost effective and efficient manner.
We understand that each Family Office is unique
and that our services and skills need to be
tailored to meet the specific needs of each
Family Office.
We work with individual Family Offices to
understand how and why the Family Office
operates in the way it does, their specific needs,
expectations, and risks. We take the time to
understand and assess what the less
obvious and future risks may look like for each
Family Office and develop and implement a
plan to prevent that risk or issue occurring.
We provide practical hands-on support
that is tailored to complement each Family
Office’s day to day operations, including their
personalandcommercialfocus.Ourskillsarebased
in being forward thinking and keeping the best
interestsoftheFamilyOfficeatheart.Wevaluethe
importance of building and maintaining strong
working relationships, built on trust and respect.

3. OUR SERVICES
CONTRACT AND POLICY TEMPLATES
The role of Human Resources, now also
referred to as People Services, has
transformed over the last decade, blurring the
lines between traditional People Services and
employment law, compliance, and privacy law.
The need for practical yet robust, reliable,
and trustworthy people services and support
are increasingly important for Family Offices,
irrespective of size and structure.
We offer practical and easy to use contract
templates and policies that meet your legal
obligations. These can be provided in a
package or itemised format. Our services
include the annual review of the templates
and policies you have, to ensure that your
documentation meets UK best practice and
legal requirements.
We can also review your current suite of
contracts and policies, both from a practical,
best practice and legal perspective.
We can provide tailored support and advice to
meet the specific needs of the single family or
multi-family office.
Î Undertaking and managing disciplinary or
grievance hearings and appeals
Î Reviewing, implementing, and managing
performance management processes
Î Addressing complaints or concerns regard-
ing staff conduct, including issues of bullying,
harassment, and discrimination
Î Conducting, facilitating, and tracking
employee training as required by each Family
Office, compliance, or law
Î Data Privacy compliance, such as managing,
handling, and advising on matters relating to
the personal data of the family, the employee,
and any employee request for information
Î Diversity and inclusion strategy and matters
concerning equality
Î Employee onboarding, screening, and
tracking, subject to any applicable legal
requirements
Î Employee promotion support and retention
advice
Î Facilitating visa, right to work or sponsorship
requirements, processes, and procedures
Î Pay gap reporting, analysis, and support
Î Strategic planning and support relating to
employees and management
Î Internal investigations
Î Mental health, wellbeing and managing stress
in the workplace
Î One-to-one coaching
Î Leadership skills training
Î Redundancy consultations
Î Staff engagement matters, surveys - question
design, analysis reports and recommendations
Î TUPE consultations
Î Immigration support and advice
Î Managing and advising on issues of absence
management, ill health, and capability
Our services include:

4. MEET THE TEAM
Charlene Brown
charlene.brown@howlettbrown.com
Charlene Brown is the co-founder of Howlett Brown and
has over a decade of legal and financial services experience
providing strategic employment law advice on a range of
contentious and non-contentious employment matters
including investigations, bullying, harassment and
discrimination, whistleblowing, culture, diversity and
inclusion, data breaches, breach of confidentiality, pay
reporting and training. Charlene has extensive EMEA
employee investigations experience which includes conducting
and advising on complex, small and large investigations across a
broad range of industries. Her experience includes privacy law,
cybersecurity law and corporate governance.
Charlene also counsels on best practice for corporate
diversity initiatives, diversity networks and startups. Charlene
serves on the UK’s Employment Lawyers Association working
partyandhascontributedtotheMcGregor-SmithReviewandthe
Ethnicity Pay Gap consultation. Charlene also serves on the
advisory board of TNON, an organisation focused on the
development of network leaders and the strategic advancement
of employee resource groups to better serve businesses and
diverse communities.
In 2016, Charlene was named the Black British Business Awards
Financial Services Rising Star and in 2017 Charlene was named
the Legal Diversity Rising Star. In 2017 she was also recognised
as a Future Leader byEMpower and the Financial Times (ranked
no.2 out of 30).

5. Laura Durrant
laura.durrant@howlettbrown.com
Laura Durrant is a senior lawyer with extensive investigative,
regulatory and litigation experience. After training and working
for several years in private practice, in 2010 Laura became Head
of Litigation, Regulatory & Investigations at a global bank, dealing
with many of the financial service sector’s highest profile issues
following on from the 2008 financial crisis.
Laura subsequently became a Partner at a major international
law firm in its disputes practice before joining Howlett Brown
in 2020 to focus on a wider range of legal and consultancy
advisory services tailored to manage people risk.
Laura is an expert at helping businesses and individuals to
anticipate, understand and resolve issues related to
people. Laura’s unique experience means she is particularly well
versed in helping clients to manage competing risks, including
litigation and regulatory challenges.
www.howlettbrown.com