This document summarizes the sustainability strategy and efforts of an organization to create workplaces that promote wellbeing and productivity. The organization aims to generate income through developing high-quality, future-proofed assets while also supporting local communities. It discusses renovating an existing office space ("Our old place") to be more welcoming, engaging, inspiring and creative ("Our new place"). Surveys found staff felt the new space improved workplace culture, wellbeing and productivity. Monitoring found the new space had better temperature control, air quality and lighting. Accountants reported benefits like reduced absenteeism, medical costs and stress from the improved workspace. The organization aims to continue collaborating with occupiers to enhance wellbeing in offices and develop measurement frameworks and

1. A PLACE WE
PREFER
Matt Webster
12TH April 2016

2. Sustainability strategy
We generate cost
efficiency and income
from future-proofed assets
We drive preference by designing
and managing spaces that
promote wellbeing and
productivity
We develop skills and
opportunities to help local
people and businesses grow
We build trust by supporting
successful, integrated local
communities
Places
People
Prefer
Investors &
joint venture
partners
Occupiers & the
people who work,
shop & live in our
buildings
Local
authorities &
suppliers
Local people &
businesses

3. Creating a place we prefer
• Places People Prefer
• Our people
• Culture
• Productivity
• Talent
• Our Values
• Leadership
• Showcase

4. Our old place…

9. Design brief
- Who we are
- What we do
- Welcoming and engaging
- Inspiring and creative

10. Our new place…

17. Our people said…
69%
50%
71%
55%
83%
67%
56%
64%
99%
99%
97%
95%
94%
88%
88%
82%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Enjoyable environment to work in
Positive for corporate image
Proud to bring visitors to York House
Positive impact on workplace culture
Access space with good natural light
Enabled to work productively
Supports their wellbeing
Office space supports physical wellbeing
Before refurb After refurb

18. Our building said…
Factor Pre Rating Post Rating Comments
Temperature
The temperatures overall were more normal and consistent – fewer spikes in
temperature than in the pre refurb results.
Pressure
The ratings for pressure were normal throughout the pre and post refurb results.
Humidity
Most readings in pre and post refurb results reported normal humidity levels for
occupants. The humidity levels appeared to be a bit more consistent in the post refurb
results.
VOCs
VOCs appeared generally lower and the levels more consistent across the sensors in
the post refurb results. There were not the overall higher levels and spikes found in
the pre refurb numbers.
Lighting
Previous lux levels were high, often reaching 2000 or more lux. The post refurb results
are better and uniform across the building. There may be the possibility of lowering
lighting levels if the numbers are the consequence of good daylight..
Noise
The ratings from the sensors pre and post refurb showed normal noise levels for an
office across the building.

19. Our accountants said…
• Absenteeism
• Medical complaints
• Medical costs
• Physical complaints
• Productivity
• Talent retention
• Improved health
• Reduced stress

20. Where next? Understanding the Landlord role
- Fit out guide & Office design guide
- Occupier collaboration
- Measurement framework
- Low cost interventions
- Wellbeing dashboard
- WELL certification
- Sustainability Action Plans – wellbeing focus
- Challenge: Wellbeing target for 2020
- Public realm and Wellbeing principles

21. Built environment: foundation for wellbeing