Brilliant emails to make you shine
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This presentation helps you to understand why paying attention to your email habits is important for your professional reputation.
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Brilliant emails to make you shine
- 1. Leanne Wyvill 23 July 2014 www.presencecommunications.com.au Brilliant Emails to Make You Shine
- 2. What do diamonds and emails have in common?
- 3. Writing and sending emails that will • improve your relationships with colleagues and clients • help you get the responses you want • promote your professional reputation This session is about… We’re going to explore • why valuing email skill is important • when to email (or not) • structure and sequence techniques • style and tone tips • how to polish your email gems
- 4. Understand the impact on brand and professional reputations Consider the readers’ needs and expectations Plan and structure purposeful, meaningful messages Apply language techniques Objectives & Outcomes
- 5. Why are Email Skills Important? • Emails are forever • Confidentiality is not guaranteed • Email is not always the best way to communicate • Consistency builds brand awareness and motivation
- 6. Purposeful = Positive • What do I want to achieve with the communication? • Is email the best way to make that happen? • Use it but don’t abuse it • Time it right
- 7. Structure & Sequence Tips • Match subject line and email content • Segue into your message • Specify the connection, benefit and importance • Explain what you want the reader to do • Keep it short and focused • Use subheadings, bullet points, numbering
- 8. Send It With Style • Tone & word choices • Salutations and sign- offs • I’M NOT DEAF! • Plain or HTML? • Font and colour choices • Emoticons & social media speak • Signatures
- 9. Send It With Style • Tone & word choices • Salutations and sign- offs • I’M NOT DEAF! • Plain or HTML? • Font and colour choices • Emoticons & social media speak • Signatures
- 10. Polish the Gems • Spilling, punc.tu.a.tion & grammatically • Spelling, punctuation & grammar • It’s all in the timing • Reply without regret • Breathe, draft, revisit • BIG isn’t always better
- 11. What did we learn? • Why are emails are like d_ _ m _ _ _ s ? • Emails with a clear p_ _ p _ _ e and r _ l _ v _ n _ c_ are more likely to be read. • Explain what you want the reader to _ _ and _ _ _ _. • Choose w_ _ _ s and t_ _ e wisely. • Why do s_ _ll_ _g, _un_tua_ _ion and g_am_ar matter?