This document outlines different units involved in information dissemination during an emergency response. It describes the key roles of internal communications, media relations, briefing, telephone/web, and community outreach units. The internal communications unit shares non-public information with staff. The media relations unit handles media requests and maintains relationships with reporters. The briefing unit gives news conferences and verified information to decision-makers. The telephone/web unit uses both old and new methods to disseminate information and monitor media/trends. The community outreach unit builds relationships and shares ground-level information with local organizations and residents.