This document provides a summary of an online training program that offers simple advice and answers to frequently asked questions about call handling. It includes videos, instructions, and animations to help agents learn how to handle different call situations like requests and complaints. The training also features interactive quizzes to test skills and allows users to earn badges to share on social media. Additionally, it provides information about the business process outsourcing industry and call center jobs.

6. Simple, easy-to- Get helpful advice on how
understand advice and to handle calls for every
frequently asked situation, from requests to
questions on language, complaints. Includes
product and culture scenarios to prepare the
training. Videos, step-by- agent in problem-solving.
step instructions and
animations make it fun
and easy to pick up.

7. Find out how much Find out more about the
you’ve learned by taking BPO industry, including job
interactive quizzes. Earn opportunities, latest news
achievement badges and and information on the call
share them with your
center business.
friends on Twitter and
Facebook to show off
your skills.