This document provides an overview of Tony Biglan's work on nurturing wellbeing in Colorado. Some key points include:
- Human conflict is a fundamental driver of many problems like aggression, marital issues, and depression. Childhood maltreatment and poverty increase health risks like heart disease in adulthood.
- Threatening environments can rewire the brain in evolutionary ways that impair self-regulation and lead to problems. However, nurturing environments that teach prosocial values and limit bad influences can prevent these effects.
- Promoting psychological flexibility through mindfulness and acceptance can help people live according to their values and prevent the effects of trauma. Nurturing relationships are also important for wellbeing.
Emmy's thoughts about the well being and happiness, and the contribution of psychotherapy to it. A presentation given to the Worcester Therapeutic Training Network in February 2010
Are you drinking TOO much?
Alcohol is the most commonly used potentially addictive substance in our society. Alcohol is responsible for over half of the $267 million dollars of substance related hospital costs in Canada. Problematic alcohol use significantly impacts individuals, families, and our community, but many struggle to know if they have a problem and where to go for help.
Learn more: http://www.theroyal.ca/mental-health-centre/news-and-events/newsroom/13411/alcohol-how-much-is-too-much/
Emmy's thoughts about the well being and happiness, and the contribution of psychotherapy to it. A presentation given to the Worcester Therapeutic Training Network in February 2010
Are you drinking TOO much?
Alcohol is the most commonly used potentially addictive substance in our society. Alcohol is responsible for over half of the $267 million dollars of substance related hospital costs in Canada. Problematic alcohol use significantly impacts individuals, families, and our community, but many struggle to know if they have a problem and where to go for help.
Learn more: http://www.theroyal.ca/mental-health-centre/news-and-events/newsroom/13411/alcohol-how-much-is-too-much/
Brian Houston, co-director of the Disaster and Community Crisis Center at the University of Missouri, speaks about the impact of trauma on communities at "Trauma Journalism: Training for Educators" on Oct. 16, 2015. This two-day conference at the Reynolds Journalism Institute focused on teaching journalism educators about how to prepare students for the impact of trauma on individuals — including themselves — and communities, how to build resilience through reporting, and provide hands-on help in creating units or standalone courses on trauma.
iCAAD London 2019 - Clarinda Cuppage and Lou Lebentz - NUMBING THE PAIN: CHI...iCAADEvents
Childhood sexual abuse (CSA) has seemed at the forefront of many news items recently and increasingly out there in the public domain. The statistics quoted in the UK are 1 in 4 women and 1 in 6 men are survivors, higher in other countries such as the USA. Indeed, most of our addiction clients tend to present with underlying trauma, many as a result of CSA. So as clinicians and treatment providers how do we deal with this epidemic in terms of numbers and the resultant increased disclosures and presentations?
Nifty Nine Parkinson's Keynote PowerpointJohn Baumann
John Baumann’s Inspiring “Nifty Nine” Daily Action Steps:
Creating Your Own Personalized Plan to Live Life to the Fullest
With (or without) Parkinson’s Disease
M. Scott Peck starts out his monumental work, The Road Less Travelled, with three powerful words, “Life is difficult.” Difficult does not translate to bad, it just means that sometimes in life things do not come easy. Dealing with Parkinson’s is difficult. That sure is an understatement if I ever heard one.
I describe myself as an inspiring, insightful, informative and oft-times humorous speaker who just so happens to have had Parkinson's for over a decade. In my life BP (before Parkinson's), I was an attorney, officer of a listed public corporation, and avid athlete. In my life WP (with Parkinson's), I am an inspirational speaker, author of several books, faculty member of the University of Louisville, guest commentator on CNN Headline News, Chair Emeritus of the Kentucky Make-A-Wish Foundation Board of Directors, and, most importantly, Bernadette's husband.
I present here a novel and all-inclusive approach to living life to the fullest whether or not you have Parkinson's disease in the form of nine daily action steps.
HELPING PEOPLE CHANGE DRUG SEEKING BEHAVIOURMadhu Oswal
DRUG ADDICTION IS A CHRONIC, RELAPSING DISEASE OF THE BRAIN AND NEEDS BEHAVIORAL INTERVENTION ALONG WITH PHARMACOTHERAPY. HERE IS WHAT A DOCTOR CAN DO IN BUSY OPD TO HELP PATIENTS QUIT DRUGS
Brian Houston, co-director of the Disaster and Community Crisis Center at the University of Missouri, speaks about the impact of trauma on communities at "Trauma Journalism: Training for Educators" on Oct. 16, 2015. This two-day conference at the Reynolds Journalism Institute focused on teaching journalism educators about how to prepare students for the impact of trauma on individuals — including themselves — and communities, how to build resilience through reporting, and provide hands-on help in creating units or standalone courses on trauma.
iCAAD London 2019 - Clarinda Cuppage and Lou Lebentz - NUMBING THE PAIN: CHI...iCAADEvents
Childhood sexual abuse (CSA) has seemed at the forefront of many news items recently and increasingly out there in the public domain. The statistics quoted in the UK are 1 in 4 women and 1 in 6 men are survivors, higher in other countries such as the USA. Indeed, most of our addiction clients tend to present with underlying trauma, many as a result of CSA. So as clinicians and treatment providers how do we deal with this epidemic in terms of numbers and the resultant increased disclosures and presentations?
Nifty Nine Parkinson's Keynote PowerpointJohn Baumann
John Baumann’s Inspiring “Nifty Nine” Daily Action Steps:
Creating Your Own Personalized Plan to Live Life to the Fullest
With (or without) Parkinson’s Disease
M. Scott Peck starts out his monumental work, The Road Less Travelled, with three powerful words, “Life is difficult.” Difficult does not translate to bad, it just means that sometimes in life things do not come easy. Dealing with Parkinson’s is difficult. That sure is an understatement if I ever heard one.
I describe myself as an inspiring, insightful, informative and oft-times humorous speaker who just so happens to have had Parkinson's for over a decade. In my life BP (before Parkinson's), I was an attorney, officer of a listed public corporation, and avid athlete. In my life WP (with Parkinson's), I am an inspirational speaker, author of several books, faculty member of the University of Louisville, guest commentator on CNN Headline News, Chair Emeritus of the Kentucky Make-A-Wish Foundation Board of Directors, and, most importantly, Bernadette's husband.
I present here a novel and all-inclusive approach to living life to the fullest whether or not you have Parkinson's disease in the form of nine daily action steps.
HELPING PEOPLE CHANGE DRUG SEEKING BEHAVIOURMadhu Oswal
DRUG ADDICTION IS A CHRONIC, RELAPSING DISEASE OF THE BRAIN AND NEEDS BEHAVIORAL INTERVENTION ALONG WITH PHARMACOTHERAPY. HERE IS WHAT A DOCTOR CAN DO IN BUSY OPD TO HELP PATIENTS QUIT DRUGS
Introduction to Mental Health Awareness
Definition of Mental Health
Good Mental Health Definition
Mental Illness
Suicidal Ideation and helping those who have such
Stress and Good pressure
Support for the mentally ill
Depression, ICD 10 – Diagnostic criteria for Depressive episode, DSM IV Criteria for major Depressive episode, Types of depression, Causal factors, signs, suicide, Alcohol, Treatment,........
OBJECTIVES:
Identify, Describe How Clients and Families Come to your Practice
Identify , Describe and Discuss Addiction, Mental Heath , Trauma , Chronic Pain and Process Disorders
Identify how Trauma, Shame ,Guilt, Humiliation, Embarrassment , Grief and Loss Effect Ones Story about Themselves
Lecture delivered at the Adebimpe Youth Alive Care Foundation Convergence 2019 (Mental Health Literacy Bootcamp).
An attempt at demystifying the concept of mental health disorder with emphasis on depression.
This is a material that can be used to introduce people to learn about being 'healthy' at work or in personal life by practicing self discovery, proactive mindset, and growth mindset
Steps and tips to help the client in the process of recovery change habits, learn coping techniques, and understand what the process looks like both in and out of treatment.
Richard's aventures in two entangled wonderlandsRichard Gill
Since the loophole-free Bell experiments of 2020 and the Nobel prizes in physics of 2022, critics of Bell's work have retreated to the fortress of super-determinism. Now, super-determinism is a derogatory word - it just means "determinism". Palmer, Hance and Hossenfelder argue that quantum mechanics and determinism are not incompatible, using a sophisticated mathematical construction based on a subtle thinning of allowed states and measurements in quantum mechanics, such that what is left appears to make Bell's argument fail, without altering the empirical predictions of quantum mechanics. I think however that it is a smoke screen, and the slogan "lost in math" comes to my mind. I will discuss some other recent disproofs of Bell's theorem using the language of causality based on causal graphs. Causal thinking is also central to law and justice. I will mention surprising connections to my work on serial killer nurse cases, in particular the Dutch case of Lucia de Berk and the current UK case of Lucy Letby.
What is greenhouse gasses and how many gasses are there to affect the Earth.moosaasad1975
What are greenhouse gasses how they affect the earth and its environment what is the future of the environment and earth how the weather and the climate effects.
This presentation explores a brief idea about the structural and functional attributes of nucleotides, the structure and function of genetic materials along with the impact of UV rays and pH upon them.
The ability to recreate computational results with minimal effort and actionable metrics provides a solid foundation for scientific research and software development. When people can replicate an analysis at the touch of a button using open-source software, open data, and methods to assess and compare proposals, it significantly eases verification of results, engagement with a diverse range of contributors, and progress. However, we have yet to fully achieve this; there are still many sociotechnical frictions.
Inspired by David Donoho's vision, this talk aims to revisit the three crucial pillars of frictionless reproducibility (data sharing, code sharing, and competitive challenges) with the perspective of deep software variability.
Our observation is that multiple layers — hardware, operating systems, third-party libraries, software versions, input data, compile-time options, and parameters — are subject to variability that exacerbates frictions but is also essential for achieving robust, generalizable results and fostering innovation. I will first review the literature, providing evidence of how the complex variability interactions across these layers affect qualitative and quantitative software properties, thereby complicating the reproduction and replication of scientific studies in various fields.
I will then present some software engineering and AI techniques that can support the strategic exploration of variability spaces. These include the use of abstractions and models (e.g., feature models), sampling strategies (e.g., uniform, random), cost-effective measurements (e.g., incremental build of software configurations), and dimensionality reduction methods (e.g., transfer learning, feature selection, software debloating).
I will finally argue that deep variability is both the problem and solution of frictionless reproducibility, calling the software science community to develop new methods and tools to manage variability and foster reproducibility in software systems.
Exposé invité Journées Nationales du GDR GPL 2024
DERIVATION OF MODIFIED BERNOULLI EQUATION WITH VISCOUS EFFECTS AND TERMINAL V...Wasswaderrick3
In this book, we use conservation of energy techniques on a fluid element to derive the Modified Bernoulli equation of flow with viscous or friction effects. We derive the general equation of flow/ velocity and then from this we derive the Pouiselle flow equation, the transition flow equation and the turbulent flow equation. In the situations where there are no viscous effects , the equation reduces to the Bernoulli equation. From experimental results, we are able to include other terms in the Bernoulli equation. We also look at cases where pressure gradients exist. We use the Modified Bernoulli equation to derive equations of flow rate for pipes of different cross sectional areas connected together. We also extend our techniques of energy conservation to a sphere falling in a viscous medium under the effect of gravity. We demonstrate Stokes equation of terminal velocity and turbulent flow equation. We look at a way of calculating the time taken for a body to fall in a viscous medium. We also look at the general equation of terminal velocity.
The use of Nauplii and metanauplii artemia in aquaculture (brine shrimp).pptxMAGOTI ERNEST
Although Artemia has been known to man for centuries, its use as a food for the culture of larval organisms apparently began only in the 1930s, when several investigators found that it made an excellent food for newly hatched fish larvae (Litvinenko et al., 2023). As aquaculture developed in the 1960s and ‘70s, the use of Artemia also became more widespread, due both to its convenience and to its nutritional value for larval organisms (Arenas-Pardo et al., 2024). The fact that Artemia dormant cysts can be stored for long periods in cans, and then used as an off-the-shelf food requiring only 24 h of incubation makes them the most convenient, least labor-intensive, live food available for aquaculture (Sorgeloos & Roubach, 2021). The nutritional value of Artemia, especially for marine organisms, is not constant, but varies both geographically and temporally. During the last decade, however, both the causes of Artemia nutritional variability and methods to improve poorquality Artemia have been identified (Loufi et al., 2024).
Brine shrimp (Artemia spp.) are used in marine aquaculture worldwide. Annually, more than 2,000 metric tons of dry cysts are used for cultivation of fish, crustacean, and shellfish larva. Brine shrimp are important to aquaculture because newly hatched brine shrimp nauplii (larvae) provide a food source for many fish fry (Mozanzadeh et al., 2021). Culture and harvesting of brine shrimp eggs represents another aspect of the aquaculture industry. Nauplii and metanauplii of Artemia, commonly known as brine shrimp, play a crucial role in aquaculture due to their nutritional value and suitability as live feed for many aquatic species, particularly in larval stages (Sorgeloos & Roubach, 2021).
ISI 2024: Application Form (Extended), Exam Date (Out), EligibilitySciAstra
The Indian Statistical Institute (ISI) has extended its application deadline for 2024 admissions to April 2. Known for its excellence in statistics and related fields, ISI offers a range of programs from Bachelor's to Junior Research Fellowships. The admission test is scheduled for May 12, 2024. Eligibility varies by program, generally requiring a background in Mathematics and English for undergraduate courses and specific degrees for postgraduate and research positions. Application fees are ₹1500 for male general category applicants and ₹1000 for females. Applications are open to Indian and OCI candidates.
Travis Hills' Endeavors in Minnesota: Fostering Environmental and Economic Pr...Travis Hills MN
Travis Hills of Minnesota developed a method to convert waste into high-value dry fertilizer, significantly enriching soil quality. By providing farmers with a valuable resource derived from waste, Travis Hills helps enhance farm profitability while promoting environmental stewardship. Travis Hills' sustainable practices lead to cost savings and increased revenue for farmers by improving resource efficiency and reducing waste.
Phenomics assisted breeding in crop improvementIshaGoswami9
As the population is increasing and will reach about 9 billion upto 2050. Also due to climate change, it is difficult to meet the food requirement of such a large population. Facing the challenges presented by resource shortages, climate
change, and increasing global population, crop yield and quality need to be improved in a sustainable way over the coming decades. Genetic improvement by breeding is the best way to increase crop productivity. With the rapid progression of functional
genomics, an increasing number of crop genomes have been sequenced and dozens of genes influencing key agronomic traits have been identified. However, current genome sequence information has not been adequately exploited for understanding
the complex characteristics of multiple gene, owing to a lack of crop phenotypic data. Efficient, automatic, and accurate technologies and platforms that can capture phenotypic data that can
be linked to genomics information for crop improvement at all growth stages have become as important as genotyping. Thus,
high-throughput phenotyping has become the major bottleneck restricting crop breeding. Plant phenomics has been defined as the high-throughput, accurate acquisition and analysis of multi-dimensional phenotypes
during crop growing stages at the organism level, including the cell, tissue, organ, individual plant, plot, and field levels. With the rapid development of novel sensors, imaging technology,
and analysis methods, numerous infrastructure platforms have been developed for phenotyping.
Comparing Evolved Extractive Text Summary Scores of Bidirectional Encoder Rep...University of Maribor
Slides from:
11th International Conference on Electrical, Electronics and Computer Engineering (IcETRAN), Niš, 3-6 June 2024
Track: Artificial Intelligence
https://www.etran.rs/2024/en/home-english/
Toxic effects of heavy metals : Lead and Arsenicsanjana502982
Heavy metals are naturally occuring metallic chemical elements that have relatively high density, and are toxic at even low concentrations. All toxic metals are termed as heavy metals irrespective of their atomic mass and density, eg. arsenic, lead, mercury, cadmium, thallium, chromium, etc.
Observation of Io’s Resurfacing via Plume Deposition Using Ground-based Adapt...Sérgio Sacani
Since volcanic activity was first discovered on Io from Voyager images in 1979, changes
on Io’s surface have been monitored from both spacecraft and ground-based telescopes.
Here, we present the highest spatial resolution images of Io ever obtained from a groundbased telescope. These images, acquired by the SHARK-VIS instrument on the Large
Binocular Telescope, show evidence of a major resurfacing event on Io’s trailing hemisphere. When compared to the most recent spacecraft images, the SHARK-VIS images
show that a plume deposit from a powerful eruption at Pillan Patera has covered part
of the long-lived Pele plume deposit. Although this type of resurfacing event may be common on Io, few have been detected due to the rarity of spacecraft visits and the previously low spatial resolution available from Earth-based telescopes. The SHARK-VIS instrument ushers in a new era of high resolution imaging of Io’s surface using adaptive
optics at visible wavelengths.
3. Science Has Changed Our World
• A quick trip from Eugene to Denver
• In 1850 it took two months to get a letter from
Utah to California
• Cholera in London in 1854
3
5. Human Conflict: The Fundamental
Process Driving Most Problem
Development
• Involved in the development of
aggressive social behavior
• Involved in marital discord
• Involved in the interactions of
depressed people with those
around them.
5
6. Effect of Maltreatment
and Poverty on Health
• Meta-analysis of 24 studies
– Adults with a history of maltreatment were 2.77 times
more likely to have stroke or myocardial infarction.
• Poverty in childhood leads to adults having
– A 20%–40% Increased risk of all-cause mortality:
– Excess risk of 30-60% for CVD across studies
– Effects even among those who have increased their
SES as adults; 20-40% range for CVD
– Maternal nurturance prevents these effects!
6
11. Threat Rewires the Brain
for Evolutionary Reasons
• Genetic, epigenetic, neuroscience, and behavior analysis are
converging to show that stressful and threatening
environments result in
– Impaired self-regulation,
– Hyper vigilance
– Mistrust of others,
– Poor social relationships,
– Deviant peer group formation
– Early childrearing32
– Depression33
– Obesity
– Cardiovascular disease
• This pattern of behavior further increases the
chances of stress and further physiological
harm. (Miller, Chen, Fok, et al., 2009).
11
12. “The scientific foundation
has been created for the
nation to begin to create a
society in which young
people arrive at adulthood
with the skills, interests,
assets, and health habits
needed to live healthy,
happy, and productive lives
in caring relationships with
others.”
12
14. Nurturing Environments
The Generic Features
• Minimize toxic social and biological conditions
• Teach, promote and richly reinforce diverse forms of
prosocial behavior
• Limit influences and opportunities for problem
behavior
• Promote psychological flexibility—a mindful approach
to pursuing one’s values
– More than 100 randomized trials showing the value of
psychological flexibility for a wide variety of psychological,
behavioral, and health problems.
14
15. Teach, Promote, and Richly Reinforce
Prosocial Values and Behavior
• Every day in virtually every interaction
with a young person (or an older
person), we have an opportunity to
recognize, appreciate, and make more
likely social behavior that helps others,
contributes their self-development, or
helps their community.
15
16. Limit Influences and Opportunities
for Problem Behavior
• Influences: Tobacco, Alcohol, and
Unhealthful Food Marketing
• Opportunities: Deviant Peer Influences
16
18. Suppose That the Wide Variety of
Consequences of Trauma Are All for
the Purpose of Avoiding Distressing
Experience?
• Drinking
• Taking Drugs
• Getting Angry
• Avoiding “difficult” situations
• Staying in bed
• Worrying
• Self-denigrating
• Complaining
18
19. Experiential Avoidance
Acceptance and Action Questionnaire (AAQ)
1. I am able to take action on a problem even if I am
uncertain what is the right thing to do.
3. When I feel depressed or anxious, I am unable to
take care of my responsibilities.
6. When I evaluate something negatively, I usually
recognize that this is just a reaction, not an objective
fact.
8. Anxiety is bad.
19
20. Experiential Avoidance
is associated with
– Higher anxiety
– More depression
– More overall pathology
– Poorer work
performance
– Inability to learn
– Substance abuse
– Lower quality of life
– Trichotillomania
– History of sexual abuse
– High risk sexual behavior
– BPD symptomatology
and depression
– Thought suppression
– Alexithymia
– Anxiety sensitivity
– Long term disability
– Worry
20
21. The Traditional Moves
• Think positive thoughts
• Control those negative thoughts and feelings
• Get your psychological ducks in a row
• When you are confident you can move
mountains
• Shake it off
21
22. But
• Learning never subtracts.
• Efforts to control unwanted thoughts and
feelings just magnify them.
22
27. What do you want your
life to be about?
• Values are chosen life directions. They’re the compass
headings you choose to guide the direction you want to travel
in life
• Values are not what others want for you. They’re what you
want for yourself.
• Values are not something to be right or wrong about. You
don’t need to explain or defend them.
• Values are continuous.
• They are the answers to the question “In an ideal world how
would you choose to act on an ongoing basis. What do you
want to keep on doing (verbs) and how do you want to keep
on doing it (adverbs)?
27
28. What do we want to keep doing?
• Playing
• Acting
• Behaving
• Interacting
• Working
• Being
• Performing
• Getting along
• Helping
• Living
• Learning
• Giving
• Applying
• Serving
• Relating
• Connecting
• Caring
• Nurturing
• Loving
• Speaking up
• Sharing
• Communicating
• Embracing
• Engaging
• Contributing28
30. A Celebration
• If five years from now, there was an event
where a group of the people you have worked
with had a gathering to celebrate your work,
what would you like them to be saying about
the qualities of your work with them?
• Notice the thoughts that come up for you.
30
32. Open—Making Room
• Acceptance
– Falling into a hole
– A tug of war?
• Defusion
– “I’m having the thought that…”
– Writing them on a piece of paper
– Wear a name tag…
• Willingness
32
36. So what is mindfulness, then?
• Choosing to pay purposeful, curious attention
to the present moment
• Noticing with your five senses
• Noticing thoughts as “mental weather”
• When you get “hooked” by a thought, gently
noticing and bringing yourself back to the
present moment
• Making room for all of your sensations,
thoughts, and emotions as they are
• Saying “yes” to the present moment
37. 37
The Benefits of Mindfulness
handling pain
connection
less worrying
less judgmental
less reactive
39. The Self and Perspectives
• Glimpses of your life
• Who is watching?
• The Other:
– Someone who troubles you in some way?
– What are they
• Seeing?
• Thinking?
• Feeling?
39
40. Self-Compassion
Take care of ourselves first
Put on our own oxygen
mask before we help others
The heart first pumps blood to
itself
40
43. Thinking about Our Relationships
with Others
• What do you want your relationships with
other people to be like?
• What thoughts and feelings come up that pull
you away from nurturing those relationships?
• What behaviors do those thoughts and
feelings engender?
• What actions can you take in the service of
your values?
43
44. Forbearance and Forgiveness
• When Charles C. Roberts stormed an Amish
school house and killed five young schoolgirls
before he killed himself, the Amish community
expressed its forgiveness by attending his funeral
and raising money for Roberts’s widow and three
small children. Those three small children must
live out their lives knowing that their father
committed a horrendous act. They will face
difficulties in any case. But which will be better for
them: knowing that the families of their father’s
victims hate them, or knowing that those families
have forgiven their father and care for them?
44
45. Ghandi
• When Mohandas Gandhi vowed to fast until
all violence between Hindus and Muslims
ended, a Hindu man came to him and
confessed that he had killed a Muslim boy as
revenge for the killing of his son. He implored
Gandhi to end his fast because he didn’t want
to have Gandhi’s death on his soul. Gandhi
told him that he could atone for his sin by
finding a Muslim child whose parents had
been killed in the religious riots and raising
that child as a Muslim (Gandhi 1998).
45
46. The Civil Rights Revolution
• During Martin Luther King’s nonviolent
movement to end segregation, civil rights
activists subjected themselves to violent
attacks. In so doing, they inspired the
sympathy and support of enough
Americans that segregation ended.
46
47. In South Africa
• Under Nelson Mandela’s leadership, a Truth
and Reconciliation Commission was created
to address the many wrongs that had been
done during apartheid. The commission
invited victims of apartheid to give statements
about their experiences. Perpetrators of
violence were also invited to give testimony
and could request amnesty from both civil
and criminal prosecution. The process is
generally credited with having prevented a
great deal of retaliatory violence.
47
48. And at home:
• A mother patiently changes the dirty diaper
of a crying child.
48
49. Compassion and Acceptance
• Compassion is a basic human kindness,
accompanied by an awareness of the suffering of
oneself and other living beings, coupled with a
wish and an effort to relieve it. Paul Gilbert
• “Acceptance is not merely tolerance – it is the
active non-judgmental embracing of experience
in the here and now. Acceptance involves
undefended “exposure” to thoughts, feelings and
bodily sensations as they are directly experienced
to be.” Steven C. Hayes
49
52. Responding to Criticism
• Get More Information
– Active Listening
• Nonverbal attention—A posture of curiosity
• Paraphrasing—Listening to the message; Reflecting it back;
Discovering the speaker’s intent
– Ask for Details—Requesting clarifying information
– Guess—When the other person can’t think of a
specific example, you come up with one.
• Agreement—Seek it out wherever it exists
– Agree with facts—Be explicit in your agreement
– Agree with critic’s perception—acknowledge the
critics perception is reasonable.
53. Raising Delicate Issues
• Ask for the opportunity to discuss your concern.
– Indicate that you have a concern, while making clear that your
intention is not to hurt the other person.
– Edit out accusative language and red flag terms
• Pinpoint Details
– Describe exactly what the other person said or did, when they
said or did it
• Acknowledge your part
– Search for and communicate what you may have done that
contributed to the problem
• Agree on a solution
– Develop a solution that you both create and both implement