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The document summarizes key findings from the book "In Search of Excellence" by Tom Peters and Robert Waterman about management practices of successful companies. It identifies 8 principles that drove success, including being close to customers to understand their needs, treating people with dignity and respect, and having a hands-on approach focused on quality, service, and innovation. The conclusion emphasizes that soft qualities like belief, respect, and aligning beliefs with actions are important motivators and keys to business excellence.
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Book review
- 1. Written by Tom Peters and Robert Waterman in 1982. Worked as a consultant at Mackinsey. It is the lesson from America’s best-run companies. They studied more than 43 successful companies. In search of excellence
- 2. What drive success for these companies?
- 3. 8- basics management principles A bias for action Close to the customer Autonomy and freedom Productivity through people Hands on , value driven. Stick for knitting Simple form, lean staff. Simultaneous loose-tight properties.
- 4. Close to the customer By providing service. Really listen to the voice of customer. Use the voice as inputs. Quality, reliability of performance and loyalty in dealer relationship. Other companies talked about it; the excellent company do it.
- 5. Productivity through people Treat people as a adult. Treat them as a partners. Treat them with dignity and respect. Does not treat them as capital spending. Treat workers as the most important assets.
- 6. Hand on value driven A belief in ‘being the best’. A belief in the importance of the details of execution , the nuts and bolts of doing the job well. A belief in the importance of people as individuals. A belief in superior quality and service. Belief in innovation.
- 7. Conclusion Soft is hard. Success is possible from excellency. Belief and respect are the biggest motivation. Capitalize on emotion. “There can be no happiness if the things we believe in are different from the things we do” Freya Stark
- 8. Thank You