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BNH บีเอ็นเอช
- 1. Did you know what you want when doctoring ?
- 2. Background of the hospital • Existence in 1897 .5 FกF F ก F • 1902 F F F • 1994-1996 F ก ก F ก ก F F F F ก ก F ก • 1997 ก กก F ก F ก F ก กก F F F 1897 1902 1994-1996 1997 -Present
- 3. Vision & Mission • Vision – Be the most respected international hospital – Have official national and international hospital accreditation. – Have close affiliation with university hospitals in the area. – Be one of the leading hospitals in Asia Pacific region. • Mission To provide all patients with a comprehensive, professional and high quality medical service in a warm, friendly and safe environment
- 4. Current situation • Total staffs=600 people – 70% Medical staffs – 30% Others • Revenue growth in 2005 at 30% avg. 20-30% per year, income 1,000 million baht • New medical services e.g. Uninary Care and Spin care • New equipment e.g. Ultrasound , EKG telemetry , PET Scan • Patient statistic – OPD/ day 721 persons, 14.03% – IPD/day 50 persons,28.21% – Total revenue 919.32 million bath. – Foreigner 75 % , Thai 25 % , Age 23 -50 year old (Man) and up 23 year old (Woman)
- 5. SWOT Analysis • Well know both in Thai and foreigner Strength • Physicians in every field of medicine, and compassionate staff • combination of modern medical facilities, highly qualified medical practitioners • A relaxed friend environment • Limited area Weakness • High Service price • Expand services and equipment every year to cover more Opportunity • Investing in human development as much as possible to work with dedication • Technology,internet, healthcare search engines so that you can search for the information Threat • New technology about healthcare product, self examination and test.
- 6. Medical Service Department Surgery Eye Others 3% 3% 6% Medicine Rehabilitation 18% 3% Haemo 3% Check Up 15% Skin 4% Orthopaedics 4% Emergency Paediatrics 6% 13% Obstetrics & Gynaecology 7% Dental Ear Nose Throat 8% 7%
- 7. Organization
- 8. Registration Entrance Entrance New Patient Register Register Old Patient counter counter Patient fill Patient fill form Data Search from Search from Patient Database form Patient Database base Issue patient Issue patient slip slip Visit Doctor Visit Doctor
- 9. Check-Up Program Processes ก, F F ก, ,, (5min) (5min) ,, (5min) (5min) ( 1) (5min) กก visit slip visit slip F F กก FF (5min) && (1min) (1min) (5 min.) (5 min.) 2 กก ,, (8min) (8min) F F F F กก (4min) (4min) 1 กก FF กก(10min) (10min) 1 2 กก FF (10min) (10min) (1 hrs.) (1 hrs.) (15min) (15min) (10min) (10min) Total Operating time 138 min.
- 10. Layout and Routing of Check-Up Processes Doctor Cashier Doctor Doctor ก , ก, , F , F กF ก ก F ก
- 11. New Scenario : Layout and Routing Advisor กก (AdvisorF ก ก F F , Cashier 2 min ) (53min.)min ) )F min) 2ก, F ( (1(min.)min 1( , (30 min.) ก F Pharmacy (3 min.)(2 min.) F ก (7 min.) ( 5 min ) WC Service counter 2 Advisor1 Advisor2 Advisor3 VIP Service counter 3 WC Waiting room EKG Service counter 1 Doctor Doctor Doctor Doctor Doctor
- 12. New Check-Up Program Processes 4 กก visit slip visit slip Advisor Advisor Advisor Advisor && ( (30 sec ) ) 30 sec ( (22min ) ) min ( (33min) min) ( (30 Sec ) ) 30 Sec ก, F F ก, ,, (2 min.) (2 min.) (Check-Up Centre) กก ,, Total Operating time 60 min. (1 min.) (1 min.) F F F F กก ( (22min ) ) min กก F F กก (5 min.) (5 min.) กก FF FF ( (55min ) ) min (30 min.) (30 min.) F F กก (7 min.) (7 min.) (3 min.) (3 min.)
- 13. Check-Up Centre • Manpower – Check up staffs=25 people • & facilities • Layout & Process
- 14. Medicine Delivery Doctor Cashier • Paperless • Fast and Pharmacist correct • convenient
- 16. Medicine Inventory • 20 days Minimum stock • Use color tag show Expire date • FIFO • Centralize purchasing • Data sharing
- 17. Room Service
- 18. BNH SPIRIT 4T’s3C’s Target commitment Think innovatively Team work Change Customer Communication focus Training & learning
- 19. Training activity Title Target 2006 Hospital mandatory 53 Training Hours On the job training 30 YTD/Staff (2005 ) : English program 20 88.38 hrs. Quality 15 24 IT 5 20 Target Training Hours 32 YTD/Staff (2006 ) : 188 Nursing Care 20 30 hrs. 20 20 Orientation 24 External 16 IC 5
- 20. Q4 Activities Training hours:2006 24 20 53 32 30 5 20 20 Hos. Man OJT Nursing. English IT Orien. Quality Ext.
- 21. Program Training 1. Management program: Mini master management program (MMM) 2. Orientation program Monthly mini orientation Quarterly grand orientation Once every two months in nursing orientation 3. IT program Power point for the presenter Self Service for new staff People soft for new heads of department
- 22. Program Training 4. Nursing care Psychology care IC Class Narcotic care Patient transportation 5. Hospital mandatory Service mind Hospital policy One for all & all for one Core competency performance appraisal 2006
- 23. Program Training 6. English program Class room Sound lab Tea party : The charade game Wall street OJT
- 24. NEED PROGRAM Hospital mandatory training Orientation Program • 3 Days for the hospital policy • 3 Days for nursing staff • On the job training for each department
- 25. NEED PROGRAM Hospital mandatory training • Action Plan Seminar • Professional Service Behavior • Review Basic Life Support • Annual Report tothe Department of Skill Development •Training Tax Refund Training
- 26. NEED PROGRAM English program • English program for new staff • Improve the sound lab • Monthly report for each department • Tea party • English examination in Basic Level • Set up English program at SNH&SVH
- 27. Examination results Compairision of English Levels 2005/2-2005/1 90 80 70 60 50 40 30 20 10 0 Sub-Basic Basic1 Basic2 Inter 1 Inter 2 Advanced 2005/1 2005/2
- 28. Benefit from Check up section • Why we select Check up section?