Gábor Bíró is seeking a new position and has over 20 years of experience in quality management, customer service, and administration. He most recently worked for the Vác City Government in marketing and as a technical administrator. Prior to that, he held several quality management and customer service roles for electricity and telecommunications companies. Bíró has a degree in economics specialized in quality management and certificates in electrical engineering and radio communications. He also has extensive training in process management, Lean Six Sigma, SAP, and quality standards like ISO.

1. GÁBOR BÍRÓ
Home address: 2600 Vác, Kölcsey F. u.11.
Phone: +36 27 315-613
Mobile: +36 20 952-6100
E-mail: bigabor@invitel.hu
1
CURRICULUM VITAE
Goals and objectives
I would like to bring my skills and expertise to work for your company.
Employment History
2013 - Vác City Government
Marketing agency - Economic administrator
The engineering office - Technical administrator
2002 – 2011 ELMŰ-ÉMÁSZ Costumer Service Ltd. – Budapest Electric Work Co.
(2004-2011) ELMŰ-ÉMÁSZ Customer Service Ltd. - Quality Senior Manager
Representative the ELMŰ-ÉMÁSZ Costumer Service Ltd. inside of the ELMŰ-ÉMÁSZ
Group’s quality management system. Participated in the process of the quality
management system’s successful certification according to ISO 9001:2008.
(2002-2004) Budapest Electric Work Co - Dept Manager
Greatly reduced the company’s costumer accounts in arrears; supervised collections
procedures; took part in development and implementation of new methods.
2000- 2002 TDK Electronics Hungary Ltd.
TDK Electronic Hungary Ltd. – Development Engineer.
Led the work of the quality management team, continuously developed the
manufacturing process, conducted product analysis.
1996 – 2000 Vivendi Telecom Hungary Ltd.
(1998-2000) Costumer Service Dept. - Back Office Manager
(1996-1998) O&M Manager: analysed and assessed the company’s TQM indicators, reported to the
company management and outside authorities.

2. 2
1992 – 1996 MATÁV Rt. (Hungarian Telecommunications Co.)
(1994-1996) Dept. of Service Quality Assurance, Account Management Division at Company HQ -
Senior Manager: Analysed quality indicators, developed the quality measurement system.
Education & Qualifications
 College of Foreign Trade, Budapest
Economics course specialized in Total Quality Manager (quality techniques: Pareto PDCA, FMEA, 8D, PPAP,
Ishikawa, SPC, Poka-Yoka, and then…) (English and Hungarian qualification)
 Kandó Kálmán Technical College of Electrical Engineering,
Precision Engineering and Automation Department - Electrical Work Engineer
 Certificate of Technical Education in Radio Communication Technology.
 General Certificate of Secondary Education.
Professional training
 ELMŰ Nyrt. - Process Management, Lean Management and Six Sigma Management
 ELMŰ Nyrt. - SAP ISU course
 IDS Scheer – ARIS courses
 SGS Hungária Kft. – ISO 9001 internal auditor course
 Controll Training Services – ISO 14001 internal auditor course (environment protection)
 Euromacc - COSMOSS system course
Skills & Additional information
 empathy, good interpersonal and organizational skills, team work
 IT skills: excellentknowledge of Microsoft Office (Word, Excel, Outlook, Access, Power Point),
Internet, SAP, ARIS, COSMOSS, Multimedia softwares
 conversational level of English
 hold valid driving license
 founder of the Hungarian TQM Association
 favorite free-time activities: cycling, reading, listening to music, information technology, arts