Qatar Airways is the state-owned flag carrier of Qatar. It operates a hub-and-spoke network linking over 100 international destinations from its base in Doha. The airline has a fleet of 110 aircraft and was named Airline of the Year in 2012. Qatar Airways offers services across first class, business class, and economy class. Cabin amenities and services vary by class but include flat-bed seats, in-flight entertainment, and catered meals. The airline plans to expand its fleet and route network further in the coming years. An onboard crew member highlighted the airline's focus on customer satisfaction as contributing to its recognition as the world's best airline.

1. QATAR
AIRWAYS
2012 World's Best Airline

2. I. INTRODUCTION

3. A. QAtAr AirwAys
• Qatar Airways Company Q.C.S.C.
• Operating as Qatar Airways
• The state-owned flag carrier of Qatar.
• Headquartered in the Qatar Airways Tower in Doha.
• Operates a hub-and-spoke network, linking over 100 international
destinations from its base in Doha.
• Using a fleet of 110 aircraft.
• Airline of the Year 2012 at the Skytrax World Airline Awards.

4. B. QAtAr AirwAys
i. History & Background
• Qatar Airways was established on 22 November 1993.
• The airline started its operations on January 20, 1994 using a wet-
leased Boeing 767-200ER from Kuwait Airways.
• It was originally owned privately by members of the royal family of Qatar.
• Then it was re-launched in 1997, under a new management team.
• Currently, the government of Qatar holds 50% stake in the airline with the
rest held by private investors.

5. II. CompAny AffAirs And
identity

6. A. divisions
• Qatar Airways has many divisions including:
1. Qatar Aircraft Catering Company
2. Doha International Airport
3. Qatar Airways Holidays
4. United Media Int.
5. Qatar Duty Free
6. Qatar Aviation Services
7. Qatar Distribution Company
8. Qatar Executive.

7. B. CArgo
• Qatar Airways Cargo,
• the airlines freight branch, has ordered three Boeing
777F.
• The first Boeing 777F was delivered to the airline in on
14 May 2010, and has freight facilities able to handle
750,000 tonnes of cargo per annum during its first
development phase.
• The Boeing 777F will be used primarily on Qatar
Airways' Far East and European routes and will be
supplemented by Airbus A300-600F freighters operating
on regional routes feeding the airline's hub.

8. C. nAturAl gAs to liQuid
fuel demonstrAtion
• On 12 October 2009, a Qatar Airways Airbus A340-600
conducted the world's first commercial passenger flight
using a mixture of kerosene and synthetic Gas-to-
Liquid (GTL) fuel, produced from natural gas, on its flight
from London's Gatwick Airport to Doha.
• Positioning natural gas in particular as an alternative
source of jet fuel is in the interests of the Qatari
government; Qatar is the world's leading exporter of
natural gas. However, some experts believe that GTL
fuel is likely to remain a marginal choice due to an
expensive production process

9. d. CABin Crew
• Qatar Airways cabin crew was voted Best
Cabin Crew in the Middle East for the
seventh consecutive year at the 2009
Skytrax airline awards. The airline has
over 120 nationalities among its cabin
crew.

10. d. CABin Crew
(interview)
 Why do you think is Qatar Airways considered as the best
airlines for this year?
“All of the crew gives their best, they make sure that customers
are satisfied, they pay attention even to small details.”
– Ms. Marie (Economy Purser/Supervisor/FA)
 What different kind of services do you have or give your
customers?
“We have lounges for the first & business class customers. For
example, the first class have their own rooms, choice of food,
Jacuzzi, we give every necessity they need as much as
possible. We, as FA’s should know or call them by their names
already which makes them feel special.” –Ms. Marie (Economy
purser/supervisor/FA)

11. d. CABin Crew
(interview)
 What do you think is the edge of this airline among other
leading airlines which made it rank the top?
“The crew and the services we offer to the customers”
– Ms. Marie (Economy Purser/Supervisor/FA)

12. III. destinAtions

13. destinAtions
• As of September 2012, Qatar Airways serves
123 destinations and Qatar Airways Cargo
serves 35 (including 28 destinations served by
Qatar Airways also) destinations in 67 countries
across Africa, Asia, Europe, North
America, South America, and Oceania from its
hub at Doha International Airport, making it one
of only a handful of airlines to fly to all six
inhabited continents.

14. IV. FLEET

15. Current fleet
• As of April 2012, the Qatar Airways fleet
consists of 110 aircraft, with an a average
age of 4.9 years. :
Airbus A319-100LR Airbus A350-800
Airbus A320-200 Airbus A350-900
Airbus A319 Airbus A350-1000
Airbus A320 Boeing 777-200LR
Airbus A321 Boeing 777-300ER
Airbus A321-200 Boeing 787
Airbus A330-200
Airbus A330-300

16. V. CABin

17. A. first ClAss

18. A. first ClAss
• Qatar Airways offers First Class passengers
• over 6.5 feet of legroom and seats that fold into flat beds
with feather duvets.
• equipped with massage functions and an entertainment
system.
• Enjoy 5-star dining at 35,000 feet, with an exquisite ten-
course meal offering a medley of tantalizing delights
such as caviar, lobster, Arabic mezzas and fine
chocolates. Complementing Qatar Airways’ delectable
menu is a selection of fine wines & champagnes from
our cellars. Bon Appetite!

19. A. first ClAss
• Once onboard, prepare to turn your personal
space into :
 A 5-star restaurant,
 A full-featured Cineplex in the sky,
 An office, or
 A completely flat bed enveloped by a feather duvet.
• The choice is yours and Qatar Airways’ award-
winning international crew will be happy to serve
you.
• Qatar Airways is proud to be the world's 5-star
airline.

20. B. Business ClAss

21. B. Business ClAss
• Experience a liberating sense of comfort and space onboard Qatar
Airways Business Class.
• Awarded World’s Leading Business Class at the 16th World Travel
Awards 2009,
• Qatar Airways signature product features :
 180 degree flat bed seats
 foot rest with 8 in-seat massage settings
 In-seat power supply on selected routes.
 With touch-screen in-flight entertainment, 15.4” monitors, and,
 over 770 audio and visual options,
“It is a treat for your senses.”

22. B. Business ClAss
• In-flight Cuisine
 Qatar Airways’ award-winning chefs select only
the best ingredients to conjure up an exquisite
and eclectic menu.
 The in flight fine dining is perfectly paired with an
award-winning premium selection of the world’s
fine wines and Champagnes.
 Qatar Airways 'service is flexible and you are
free to dine-on-demand or a la carte.
So, rest or work and dine whenever you please.

23. C. eConomy ClAss
5-stAr Comfort in the sky

24. C. eConomy ClAss
• Take a 5-star journey onboard Qatar
Airways, as they take Economy Class to a
new level with a wider global reach,
heritage of hospitality and modern fleet.
• Qatar Airways’ Economy Class product
features space and comfort beyond
measure, an award-winning cabin crew, a
wide choice of entertainment, and the
freedom to work and play.

25. C. eConomy ClAss
• Indulge yourself in Qatar Airways’ one-of-
a-kind inflight entertainment system, Qatar
Airways is the first international airline to
introduce live digital satellite TV.Newly
installed headphones are designed to
enhance your audio entertainment on
board.

26. C. eConomy ClAss
• As you take to the skies you will get a
taste of international cuisines from
Europe, the Indian sub-continent, the
Middle East and Far-East with
complimentary beverages.

27. VI. plAns And progrAms of
QAtAr AirwAys

28. A. fleet
• Qatar Airways currently has ordered 246
aircrafts.

29. B. new destinAtions
 Kigali, Rwanda (21st March 2012)
 Zagreb, Croatia (9th May 2012)
 Erbil, Iraq (23rd May 2012)
 Baghdad, Iraq (7th June 2012)
 Perth, Australia (3rd July 2012)
 Kilimanjaro, Tanzania (25th July 2012)
 Maputo, Mozambique (31st October 2012)
 Belgrade, Serbia (20th November 2012)
 Warsaw, Poland (5th December 2012)
 Gassim, Saudi Arabia (7th January 2013)
 Chicago, USA (10th April 2013)

30. VII. ConClusion And
reCommendAtion

31. Qatar Airways indeed has all the capabilities of being
considered as the best airline. Coming from my own
experience, I believe that they really manifest and gives their
customers a 5 star comfort in the sky. Flying with Qatar
Airways was worth it. The crews were very approachable and
definitely made their best to satisfy our needs.
I strongly recommend that flying with Qatar Airways will make
you feel easy, will give you enough comfort, will satisfy you,
and will make your flight worth while.

32. VIII. Annexes

33. photos i took during the
flight :
Taken at Doha International Airport, boarding the plane. DOH-KWT flight.

34. Aboard! MNL-DOH flight. Was with my childhood friend. Was granted
with our request of having window seats. 

35. Taken after having my short interview with Ms. Marie and the rest of the crew.
Ms. Marie is the woman beside me.

36. Somewhere above Manila or along the South China Sea where we got to
experience a lot of really bad turbulence. Thank God we’re safe!

37. Different meals and snacks. Had a snack & 2 meals during our MNL-DOH flight
then had a sandwich for our DOH-KWI flight.

38. 35,000ft. Clouds & an ice flake on our window. Somewhere above India.

39. DOH-KWI. It was a close to empty flight and it was a really small aircraft. There
were only few passengers considering that is a weekday. Each row only had 2-3
person. Just had and hour above upon take off.

40. Left : A330-300 MNL-DOH
Right : A320 DOH-KWI

41. IX. References

42. • Ms. Marie (Economy Class Purser/Supervisor/FA)
[Interviewee]
• http://en.wikipedia.org/wiki/Qatar_Airways
• http://www.preferreddubai.co.uk/flight-information/qatar-airway
• http://www.qatarairways.com/kw/en/homepage.page