2. 20
.
Enterprise Solutions
Unique Data Cust.Support Des k 1
Customer
D ata Contact Management Model DB1 … DB N
Channel(s) (bought S FA Cust. Support Desk N
sol ution)
Order Entry – Prod 1 Internal Help Desk 1
Product 1 DB1 … DB M
Service Req. – Prod X C ustom or P urchased Internal Help Des k M
— —
and Modifi ed
Data Model
Fulfill. Systems – Prod 1
…
Custom … Custom Risk Anal ysis
Order Entry – Prod X Prod 1 Proc X
Product X
Service Req. – Prod X C ustom or P urchased
and Modifi ed
Data Model
Fulfill. Systems – Prod 1
Suppli er
Data
Custom … Custom Reporti ng
Prod 1 Prod X
Channel(s)
Fulfill. Systems – Share d Unique Data
Model(s)
P urchased
Sol uti on(s)
Custom … Custom Ma rketing Analysis
Prod 1 Prod X
— Finance / GL
Billing
Unique Data
Model
(3 rd Party)
Custom
Prod 1
… Custom
Prod X
Profitability Analysis
- Illustrative -
?
—
IT
—
3. Social Status Wallet Context Multi-UX Interests Apps
“Experience Platforms”
HTML5 Android iOS ?
SaaS PaaS
“The Web Operating System”
Real-time bus “Social Stack” Identity/oAuth Linked Data Payments
IaaS CaaSNaaS
BIG DATA Cloud Platforms Telco
