SOL is a family-owned Finnish service company that provides cleaning, facility, security, laundry, and personnel services. It has over 9,000 employees, including 2,000 abroad, across Finland, Estonia, Latvia, and Russia. SOL aims to be the best partner of choice for customers across all of its service lines. It focuses on quality, environmental sustainability, and health and safety. SOL provides a wide range of specialized services and works with partners to offer comprehensive solutions to customers.

1. SOL is a professional, innovative, international
family-owned Finnish service company

2. Services available locally
SOL Palvelut Oy, Finland
SOL Pesulapalvelut Oy, Finland
SOL Henkilöstöpalvelut Oy, Finland
SOL Eesti OÜ, Estonia
SIA SOL, Latvia
OOO SOL, OOO SOL SP
and OOO SOL DC, Russia
Members of SOLEMO group.
9100 employees of which 2000 abroad.

3. Wide range of SOL services
Cleaning
Facility Services
Safety and Security Services
Laundry Services
Domestic Services
Property Maintenance
Personnel Services
Collaborate Services with partners
The goal for turnover in 2011 is 230 M€.
We work according to SOL System of Operations.

4. Service Statistics
Cleaning and Facility
Services
Safety and Security
Services
Property Maintenance
Laundry Services
International Operations
Personnel Services
Turnover by service lines Employee numbers

5. Sources of sunny SOL energy
SOL Success Factor
SOL Values Customer satisfaction
Happy customer Knowledgeable and participating
Joy of working personnel
Creativity Constant Profitability
Enterprising spirit Good reputation as employer
Reliability Good partnerships
SOL Mission
SOL Vision We free our customers to pursue
To be the best partner of choice their core business by producing
for our clients across all service happy experiences with our services
lines.

6. SOL Philosophy
SOL Human Image
Everyone is responsible and wants to do good work
Everyone has a need to succeed
People are different
Everyone takes initiative and is creative
People are thinking, acting and feeling human beings
SOL Freedom
We are free from work place - it is not important where the work
is being done, but what is being achieved.
We are free from status: the respect of others has to be earned.
We have free working hours – only results matter.

7. Development of Turnover and Number of
Personnel
180,0 10000
160,0 9000
140,0
8000
120,0
7000
Millions €
100,0
!
6000
80,0
5000
60,0
4000
40,0
20,0 3000
0,0 2000
1992/13 1994 1996 1998 2000 2002 2004 2006 2008
Turnover Personnel

8. SOL System of Operations
Focus of Activities: • SOL Quality Policy
−Quality based on customer – Based on EN-ISO
needs 9000:2008 Quality
− Continual reduction of Standard
• SOL Environmental Policy
environmental effects
– Based on SFS-EN ISO
− Maintaining occupational
14001 Environmental
health and safety at work Standard
− Profitability • SOL Health and Safety Policy
– Based on OHSAS 18001
Occupational Health and
Safety Specification

9. Keräämme kasvun kukkasia
SOL Environmental Policy 1(2)
• Koulutus on suunnattu improving its operations and % liikevaihdosta
• SOL is committed to • Koulutusbudjetti 2
palvelemaan asiakkaan tarpeita • Koulutusohjelmassa 1100
reducing environmental impacts
• Yksilöllinen koulutussuunnitelma koulutustilaisuutta
• We osaamisselvitys,most eco-friendly technology available at
–
purchase the jonka • Koulutuksissa noin 10 000
reasonable cost
perusteella koulutus osallistujaa vuosittain
suunnitellaan • SOL Koulutusindeksi kuvaa
• Our aim is to reduce our use of energy and raw materials
• SOL Oppiportaat palveluvastaavien koulutus-
and to minimize the amount of waste we generate
– työkalu, jonka avulla tavoitteiden toteutumista
• We työntekijä voi laajentaa
are aware of the environmental impact of our services
asiakaskohtaisesti
and of our responsibility as the user of products and the
työtehtäviään ja lisätä
producer of waste, all of which are addressed throughout
osaamistaan
the decision-making processes

10. Keräämme kasvun kukkasia
SOL Environmental Policy 2(2)
• Koulutus on suunnattu encourage SOL employees 2 % liikevaihdosta
• We train, advise and • Koulutusbudjetti to work in
palvelemaan asiakkaan tarpeita address the environment
a responsible manner and to • Koulutusohjelmassa 1100
• Yksilöllinen koulutussuunnitelma koulutustilaisuutta
more efficiently both work and leisure time
– osaamisselvitys, jonka • Koulutuksissa noin 10 000
• Our goal is to koulutus
perusteella guide customers towards an vuosittain
osallistujaa
environmentally friendly approach and to provide our
suunnitellaan • SOL Koulutusindeksi kuvaa
• expertise to assist them in reaching their environmental
SOL Oppiportaat palveluvastaavien koulutus-
goals
– työkalu, jonka avulla tavoitteiden toteutumista
työntekijä voi laajentaa asiakaskohtaisesti
• We aim to be ranked by our customers and personnel as
työtehtäviään ja lisätä
the best operator in the environmental field
osaamistaan

11. Growing our company
• Training is aimed at serving • Training budget 2 % of turnover
customer needs • Training programme has 1100
• Individual training plans training sessions.
– Skills assessment identifies • 10 000 employees participate every
training needs year in training
• SOL Training Steps • SOL Training Index describes the
– Describes how employees can courses and specific progress made
diversify their activities and by each employee in various work
increase knowledge and units
qualifications

12. Best service in market
Customer satisfaction is a
starting point for all activities
Development of operations
through continual and
systematic measuring and
analysis of results

13. Securing consistent and constant quality
• SOL Insta Quality Assurance is an essential part of SOL
Systems of Operations
• SOL Insta results are being sent to customers
electronically
• Facility and service standards defined with client
• SOL audits for optimisation of recruitment, start-up
planning and service production processes
• Regular measurement of customer satisfaction
• SOL is two time winner of Finnish quality award

14. SOL Quality Process
FROM CLIENT NEEDS TO CLIENT SATISFACTION
OFFER/CONTRACT START PLANNING SERVICE ASSURANCE MONITORING AND
DEVELOPMENT
Determining needs in detail Preparation of working areas Clarification of work Collection of monitoring information:
and working plans instructions and plans quality and cost information
Detailed measurement of Recruitment and introduction Ongoing communication Continual development
Resources and costs daily work
Determining issues related Material purchasing Documented quality assurance: Develop group activities
to renewal of employee contracts employee self-monitoring and development projects
(existing employees, SOL new supervisor assurance
employer) monitoring customer satisfaction
Preparation of contract Agreement on start help, Maintenance of employee Preparation and execution
monitoring and responsibility know-how and well-being of annual scheduled
operational plan
Organising substitutes for
Informing customer employee absentism
Fitting our activities to customer
processes

15. SOL as a partner
• Reliable, flexible, open • Is approachable due to its
• Innovates and actively organization
developes its own work • Takes good care of its
• Provides excellent training to employees
its employees • Co-operates with the best
• Expert in environmental and partners in the market
safety issues • Keeps promises
• Provides a wide range of • Has references
services

16. SOL – all services under one roof
• Maintenance and General • Property Services
Cleaning • Domestic Services
• Facility Services • Personnel Services
• Office Services • Services with our partners
• Meeting and Conference • Other special services
Services
• Lobby and Security
Services
• Catering
• Cloackroom Service
• Laundry and Dry-Clean
services

17. Cleaning Services
― also specialized services available
• Maintenance Cleaning
Every day and periodical cleaning
• General Cleaning e.g.
Thorough cleaning and polishing of floors
Floor care
Window cleaning
Cleaning of textile floor coverings and
upholstery
Wall cleaning

18. Facility Services ― so you can
concentrate on your core business
• Additional services for business
– Flexible and efficient service provided by our qualified and
service-oriented staff
• Services solutions for
– Lobby, office, plants, cloackroom, lifeguard, kitchen,
meetings and conference, courier
• Services with partner companies for
– Hand hygiene, mats, catering, environment, relocation,
security, property maintenance

19. Domestic Services
― help at home
• For individuals
Cleaning and chores (tax deductable)
• For companies
Nanny services at home for your employees when
children can not attend day care
Company can purchase cleaning services for
employees

20. Property Services
― available 24 hours
• General property maintenance
• Technical property maintenance
• Maintenance of outdoor areas
• Green area design and maintenance
• Maintenance record book
• Energy consumption monitoring
• Office furniture installation and reconfiguration

21. Security Services
― wide range of full-service solutions
• Doorman and lobby security services
• Security Check services
• Monitoring room services
• With partner companies: beat control, alarm monitoring
services, security engineering, security systems and
security specialist services

22. Personnel Services
― temps for almost all industries
• Launched in 2009 and expanding in whole Finland
• SOL Henkilöstöpalvelut – Personnel Services provides
flexible staffing services for companies and individual
employment options for personnel
• Temporary Staffing services
• Recruitment services
• Head-hunting services

23. Laundry and Dry-cleaning services
― in as little as three hours
• Company and consumer • Leather garment cleaning
services • Shirt service
• Dry-cleaning • Fur cleaning and storage
• Emulsion cleaning • Repair service
• Laundry • Pick up service for
• Carpet cleaning companies
• Bed linen cleaning • In-house laundry and dry-
• Home textile cleaning cleaning service
• SOL Protection treatment • UV-treatment

24. Sunny SOL at your service!
firstname.lastname@sol.fi
www.sol.fi