3. BOOKS:-
service operation management ( Metters, King-matters, Pullman, Walton)
service management and operation (Haksever, Render, Russel, Murdick)
Operation management ( Krajewski, Ritzman)
Production Planning and Inventory control ( Narsimhan, Mcleavey, Billington)
Research methodology (Jai Narain Sharma)
Research methodology ( William k. Trochim)