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TRAVELER ENGAGEMENT
Keeping travelers engaged in the program
will require new and interesting approaches

FLEXIBLE TRAVEL PROGRAMS

87%

of travel managers
have no plans to
implement open booking*

but

Proactive
assistance

Travelers expect
instant access and
endless options

so

Improve
traveler
wellbeing

Programs must
become more elastic
to address their needs

MORE SERVICES VIA
MOBILE & TABLET

Adaptive
travel
policies
Social
elements

Bookings will become
mainstream by end of year

Travel buyers will gain the
ability to manage their
programs via their devices

Use of
gaming
techniques

Beyond rates: additional 2014 perspective
2ND TIER SPEND

New threats will continue to emerge;
traveler tracking is no longer enough

Proactive
training

SAFETY & SECURITY

Travel programs
will better leverage the instant
and constant communication
these devices enable

Buyers will begin turning
over smaller stones in the
pursuit of savings

Dining

Taxi & parking

Medical
assistance
Evacuation
assistance

*Where now for managed travel? by the CWT Travel Management Institute

Ancillary fees

Connectivity costs

2014 CWT Travel Price Forecast | 13

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Beyond rates

  • 1. TRAVELER ENGAGEMENT Keeping travelers engaged in the program will require new and interesting approaches FLEXIBLE TRAVEL PROGRAMS 87% of travel managers have no plans to implement open booking* but Proactive assistance Travelers expect instant access and endless options so Improve traveler wellbeing Programs must become more elastic to address their needs MORE SERVICES VIA MOBILE & TABLET Adaptive travel policies Social elements Bookings will become mainstream by end of year Travel buyers will gain the ability to manage their programs via their devices Use of gaming techniques Beyond rates: additional 2014 perspective 2ND TIER SPEND New threats will continue to emerge; traveler tracking is no longer enough Proactive training SAFETY & SECURITY Travel programs will better leverage the instant and constant communication these devices enable Buyers will begin turning over smaller stones in the pursuit of savings Dining Taxi & parking Medical assistance Evacuation assistance *Where now for managed travel? by the CWT Travel Management Institute Ancillary fees Connectivity costs 2014 CWT Travel Price Forecast | 13