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1. BEST PRACTICES IN
COMMUNICATIONS
FOR MANAGERS

3. 3

4. WHAT?
1

5. COMMUNICATION
PERFORMANCE

6. CONNECTION
CONVERSATION
COMMUNICATION
COLLABORATION
COMMUNITY

7. COMMUNICATION IS ABOUT EXCHANGE
INFORMATION
IDEAS
EMOTION
7

9. WHY?
2

13. SO WHAT ARE YOU
MISSING?

14. HOW?
3

15. E
M
O
INFORMATION
I
O
N
15

17. 17

19. PEOPLE HEAR WHAT YOU
FEEL
NOT WHAT YOU
SAY

21. TIPS FOR MANAGERS
1
BE PROACTIVE. Take the initative to reach out. If you don’t have the
information you need, find it.
2
360° THINKING. Consider who would benefit from information broadly
– up, down and across the organization.
3
BE TIMELY. Communicate as soon as there is a need to – even if all the
details are not yet clear.
4
FAVOUR FACE-2-FACE. Wherever possible, communciate in person
through conversations, meetings or just walking around.
5
LISTEN. Remember that communications is about exchange and
dialogue – listen for cues and adjust your message as needed.
21

23. WWW.INGENIUMCOMMUNICATIONS.COM
@carolinekealey
caroline@ingeniumcommunications.com

24. BE Strategic, add value,
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