Botlhale Radithupa is a strategic manager with 10 years of experience developing and implementing strategies, performance management, risk management, and change management. She has a Master's in Strategic Planning and is a Certified Balanced Scorecard Master Professional. In her current role at the Ministry of Trade and Industry, she coordinates strategy development, performance reviews, process improvements, and quality management system implementation. She has received several awards for her work improving ministry performance.

1. Curriculum Vitae
Botlhale E. S. Radithupa
®Private Bag 0252, Gaborone ® Tel: 3601210/72811675 ® email: bsradithupa@gov.bw®
Summary:
Strategist, Certified Balanced Scorecard Master Professional (BSMP) with 10 years Professional
experience in Strategy Development and Implementation, Organizational & Employee
Performance Management, Risk Management, Project Management and Change Management.
Over the years, I worked in various capacities in the Ministry of Trade and Industry Performance
Improvement Coordination Unit.
I have been able to deliver on the challenge, resulting in my Ministry floating among the first five
best performing ministries in the public service since 2005. I have also received recognition and
awards for Best Performance for the years 2005/06 and 2006/07 Performance years when the
Ministry had an opportunity to recognize the performers. In 2009, I received recognition from
the Permanent Secretary to the President for outstanding contribution to the Public Service when
I served as a Project Judge on Innovation and Productivity in the Public Service.
Experience
i) Ministry of Trade and industry/Trade and Consumer Affairs
Assistant Manager (Strategy) March 2016 - Present
Principal Commercial Officer II (Reforms) November 2012 - February 2016
Senior Commercial Officer (Reforms) March 2010 – November 2012
Acting Senior Commercial Officer (Reforms) July 2008 - March 2010
Deliverables
 Coordinator in leading the leadership team through a strategy development process and
created a mission, vision, values, and a high-level plan in order to target our customers
and stakeholders more effectively
 Worked with the leadership teamto develop metrics and a balanced scorecard to monitor
how well they were meeting the strategic objectives,
 Coordinated preparation of the departmental performance review reports to Office of
the President, and Government Implementation Coordination Office
 Improved collaboration across different functional areas with the goal of faster problem
resolution
 Initiated and coached continuous improvement teams (WITS) to refine planning and
delivery processes and to empower them with better decision-making tools, and

2.  Participated in the Development of the MTI key Success loops
 Coordination of the development of Ministry Customer Service Standards
 Coordinator of the QMS implementation Core Team
 Trainer for Performance Based Reward Systems
 Coordinated Re –engineering and auditing of Work Processes

ii) Department of Trade and Consumer Affairs
Performance Management Systems (PMS) Desk Officer July 2006 - July 2008
 Coordinated implementation of reforms and change initiatives such as;
Quarterly organizational and employee progress reviews
Balanced scorecard Reporting
Performance Based Rewards Systems
Work Improvement Teams
Business Process re-engineering
Commercial Assistant/Commercial Officer Dec 1992 - September 2007
 Implemented promotional activities to support consumer rights awareness
 Dissemination of consumer information and education
 Handled customer relations, including consumer complaints mediation
 Presented consumer education radio program on RB1’s “Shopping Bag”
 Columnist for the weekly consumer education column on the Botswana Daily news
Education
Edinburg Business School, Heriot Watt University, UK
 Master of Science in Strategic Planning pending
 Post Graduate Certificate in Strategic Planning July 2014
University of Nebraska – Lincoln, USA
 Bachelor of Science in Human Resources and Family Science
(Minor in Psychology) August 2004
Department of Information and Broadcasting – Gaborone
 Intermediate Print Journalism September 1996
Botswana Institute of Administration and Commerce
 Certificate in Accountancy and Business Studies August 1989

Skills Training
 Smart Work Ethics Training of Trainers October 2013

3. Botswana National Productivity Centre
 Balanced Scorecard Master Professional training December 2011
The Balanced Scorecard Institute in conjunction with George
Washington University College of Professional Studies, USA
 Achieving Service Excellence Through Speed March 2009
Botswana National Productivity Centre
 Change Agent Training and Leadership Strategies (CATALYST) April 2008
Transformation Systems International. Portland Oregon
 Implementation of Quality Management System October 2008
According to ISO 9001:2000
 BOS ISO 9001:2000 QMS Documentation November 2008
Botswana Bureau of Standards
 Public Sector Budgeting Short Course October 2007
Botswana Institute of Administration and Commerce
 Strategy and Balanced Scorecard Development Program February 2007
AMADI. Swaziland
 Leading at a Higher Level November 2006
The Executive Learning Series - Gaborone
Awards and Honors
 Outstanding contribution to the productivity of the Public Service
Botswana Public Service Convention 2009
 Best Performance Award 2005/06 & 2006/07
Ministry of Trade and Industry
 Margaret Liston Outstanding Senior in Family Financial Management Award
University of Nebraska- Lincoln 2003
 Nominated in recognition of commitment to the ideals of Scholarship, Leadership and
Service 2002
National Society of Collegiate Scholars (Nebraska Chapter, USA)
Interests
 Gardening, reading, cooking, travel

4. Referees
1. Mrs Grace S. Makobole - Olweny
Deputy Director
Trade and Consumer Affairs
Private Bag 0252
Gaborone
Tel: 3911233/71263333 email: gsolweny@gov.bw
2. Mr Adam Marenga
Strategy Manager
Companies and Intellectual Property Authority
Private Bag 004
Gaborone
Tel: 74545685 email: amarenga@cipa.co.bw
3. Mr Opelo Gaboitsewe
Corporate Planning Officer
Botswana Housing Corporation
P O Box 412
Gaborone
Tel: 71823780/3605362 email: ogaboitsewe@bhc.bw