This document provides an overview and introduction to Malaysia's Hospital Accreditation Programme (MSQH 6th Edition) standards for medical assistant services. It discusses the key elements covered in the standards, including organization and management, human resources, policies/procedures, facilities/equipment, safety, and special requirements. The document specifically examines Standard 25 on medical assistant services, outlining requirements for vision/mission statements, organizational structure charts, and regular staff meetings to discuss service delivery issues.
Tadbir urus perkhidmatan klinik kesihatanLee Oi Wah
Dokumen tersebut memberikan ringkasan mengenai tadbir urus perkhidmatan klinik kesihatan. Ia menjelaskan konsep tadbir urus bersepadu (REAP) dan komponen penting tadbir urus klinikal seperti akauntabiliti, kualiti dan keselamatan perkhidmatan. Dokumen ini juga membincangkan prosedur operasi standard klinik termasuk pendaftaran pesakit, rawatan, rujukan dan pelaporan kejadian.
Dokumen ini membahas program kawalan infeksi di fasilitas kesehatan primer di Jabatan Kesehatan Negeri Pahang, Malaysia. Program ini penting untuk menjaga kesehatan tenaga kesehatan dan mencegah penularan penyakit. Standar kawalan infeksi perlu diterapkan untuk mengurangi risiko penularan, dan pelatihan telah dilakukan untuk 52% tenaga kesehatan. Audit berkala dilakukan untuk memantau kepatuhan dan mengidentifikasi area
Dokumen ini memberikan garis panduan pengurusan aduan awam di Kementerian Kesihatan Malaysia. Ia menjelaskan prosedur penerimaan, penyaringan, penyiasatan dan penyelesaian aduan serta tanggungjawab pegawai penyelaras aduan. Dokumen ini juga menerangkan sistem pengurusan aduan SiSPAA yang digunakan untuk mendaftar, memantau dan melaporkan aduan.
Laporan hasil validasi iak RSUD dr. Abdul Aziz 2020RSUDdrABDULAZIZ
Laporan ini memberikan ringkasan tentang validasi data indikator mutu klinis di Rumah Sakit Umum Daerah dr. Abdul Aziz untuk periode Januari-Maret 2020. Laporan ini menganalisis hasil validasi sembilan indikator mutu dan merekomendasikan langkah-langkah untuk meningkatkan pencapaian indikator mutu di rumah sakit.
Pembentangan Akreditasi MSQH bil 1 (2021).pptxAzreen Aj
Ringkasan laporan pembentangan akreditasi MSQH Jabatan Pergigian Pediatrik Hospital Melaka:
1. Terdapat beberapa penemuan audit berkaitan kelemahan sistem pemfailan dokumen, kekurangan dokumen penting difailkan, dan kekurangan polisi serta prosedur kerja difail.
2. Tindakan telah diambil untuk memperbaiki sistem pemfailan, mengemaskini fail, dan mewujudkan fail-fail penting seperti polisi, prosedur kerja, dan panduan k
Dokumen tersebut memberikan panduan mengenai pengurusan kutipan hasil di kaunter untuk petugas kaunter, termasuk definisi terimaan hasil, peranan pegawai pengawal, arahan perbendaharaan, penurunan kuasa, pengeluaran resit, catatan pada resit, buku tunai, dan pembetulan di buku tunai."
Tadbir urus perkhidmatan klinik kesihatanLee Oi Wah
Dokumen tersebut memberikan ringkasan mengenai tadbir urus perkhidmatan klinik kesihatan. Ia menjelaskan konsep tadbir urus bersepadu (REAP) dan komponen penting tadbir urus klinikal seperti akauntabiliti, kualiti dan keselamatan perkhidmatan. Dokumen ini juga membincangkan prosedur operasi standard klinik termasuk pendaftaran pesakit, rawatan, rujukan dan pelaporan kejadian.
Dokumen ini membahas program kawalan infeksi di fasilitas kesehatan primer di Jabatan Kesehatan Negeri Pahang, Malaysia. Program ini penting untuk menjaga kesehatan tenaga kesehatan dan mencegah penularan penyakit. Standar kawalan infeksi perlu diterapkan untuk mengurangi risiko penularan, dan pelatihan telah dilakukan untuk 52% tenaga kesehatan. Audit berkala dilakukan untuk memantau kepatuhan dan mengidentifikasi area
Dokumen ini memberikan garis panduan pengurusan aduan awam di Kementerian Kesihatan Malaysia. Ia menjelaskan prosedur penerimaan, penyaringan, penyiasatan dan penyelesaian aduan serta tanggungjawab pegawai penyelaras aduan. Dokumen ini juga menerangkan sistem pengurusan aduan SiSPAA yang digunakan untuk mendaftar, memantau dan melaporkan aduan.
Laporan hasil validasi iak RSUD dr. Abdul Aziz 2020RSUDdrABDULAZIZ
Laporan ini memberikan ringkasan tentang validasi data indikator mutu klinis di Rumah Sakit Umum Daerah dr. Abdul Aziz untuk periode Januari-Maret 2020. Laporan ini menganalisis hasil validasi sembilan indikator mutu dan merekomendasikan langkah-langkah untuk meningkatkan pencapaian indikator mutu di rumah sakit.
Pembentangan Akreditasi MSQH bil 1 (2021).pptxAzreen Aj
Ringkasan laporan pembentangan akreditasi MSQH Jabatan Pergigian Pediatrik Hospital Melaka:
1. Terdapat beberapa penemuan audit berkaitan kelemahan sistem pemfailan dokumen, kekurangan dokumen penting difailkan, dan kekurangan polisi serta prosedur kerja difail.
2. Tindakan telah diambil untuk memperbaiki sistem pemfailan, mengemaskini fail, dan mewujudkan fail-fail penting seperti polisi, prosedur kerja, dan panduan k
Dokumen tersebut memberikan panduan mengenai pengurusan kutipan hasil di kaunter untuk petugas kaunter, termasuk definisi terimaan hasil, peranan pegawai pengawal, arahan perbendaharaan, penurunan kuasa, pengeluaran resit, catatan pada resit, buku tunai, dan pembetulan di buku tunai."
A sample of slides used in our FMEA Training for Healthcare. This 3-day class is ideal for quality facilitators with hospitals and health systems. The key deliverable is a preliminary FMEA on a high-risk process of the client's choosing, complete with an improvement plan.
RS menetapkan standar pengkajian pasien melalui proses pengumpulan informasi, analisis data, dan penetapan rencana perawatan untuk memenuhi kebutuhan pasien. Proses pengkajian terdiri atas pengkajian awal dan pengkajian ulang, serta pelayanan laboratorium, radiologi, dan darah. Pengkajian awal bertujuan mengidentifikasi kebutuhan perawatan melalui pengumpulan data minimum seperti keluhan, status fisik, skrining risiko,
Panduan ini mengatur akses layanan perawatan di RSU Bunda Jakarta. Terdapat tiga sumber akses yaitu ruang emergensi, poliklinik, dan penerimaan langsung ke ruang rawat inap. Semua pasien yang datang harus diregistrasi dan mendapat nomor rekam medis. Pasien dapat dirawat di rumah sakit ini jika tersedia layanan yang dibutuhkan, jika tidak akan dirujuk. Panduan ini mengatur proses registrasi, penerimaan rawat
Qmentum is a comprehensive accreditation program that helps healthcare organizations improve quality of care and patient safety. It focuses on standards, self-assessment, surveys, and ongoing support. The standards address areas like governance, leadership, and infection control. Organizations undergo a readiness assessment, self-assessment, and survey to obtain accreditation at the gold, platinum, or diamond level. Accreditation requires addressing conditions and continuing quality improvement efforts.
Dokumen tersebut merupakan instrumen akreditasi puskesmas yang terdiri dari 9 bab yang mencakup standar-standar pelayanan puskesmas. Bab pertama membahas analisis kebutuhan masyarakat dan perencanaan puskesmas berdasarkan hasil analisis tersebut. Bab selanjutnya membahas tentang kepemimpinan dan manajemen puskesmas, peningkatan mutu, upaya kesehatan masyarakat, sasaran kinerja, layanan klinis, penunjang
This report the detailed analysis of the organization and the overall topic and operational
aspects has been evaluated to analyse the position of the organization.
0940 dr faleh sch for ireland national healthcare conference 26 05 15investnethealthcare
This document summarizes a presentation given by Professor Dr. Faleh Mohamed Hussain Ali on Qatar's efforts to create a world-class healthcare system. It outlines Qatar's health challenges, including a rapidly growing and young population, high rates of non-communicable diseases, and an imbalanced demographic profile. It then discusses Qatar's approach, which involves establishing a universal health insurance program, integrating public and private providers, and implementing a National Health Strategy with goals around preventative care, workforce development, service delivery, research, and policy. Specific projects and targets are provided to track implementation progress.
A sample of slides used in our FMEA Training for Healthcare. This 3-day class is ideal for quality facilitators with hospitals and health systems. The key deliverable is a preliminary FMEA on a high-risk process of the client's choosing, complete with an improvement plan.
RS menetapkan standar pengkajian pasien melalui proses pengumpulan informasi, analisis data, dan penetapan rencana perawatan untuk memenuhi kebutuhan pasien. Proses pengkajian terdiri atas pengkajian awal dan pengkajian ulang, serta pelayanan laboratorium, radiologi, dan darah. Pengkajian awal bertujuan mengidentifikasi kebutuhan perawatan melalui pengumpulan data minimum seperti keluhan, status fisik, skrining risiko,
Panduan ini mengatur akses layanan perawatan di RSU Bunda Jakarta. Terdapat tiga sumber akses yaitu ruang emergensi, poliklinik, dan penerimaan langsung ke ruang rawat inap. Semua pasien yang datang harus diregistrasi dan mendapat nomor rekam medis. Pasien dapat dirawat di rumah sakit ini jika tersedia layanan yang dibutuhkan, jika tidak akan dirujuk. Panduan ini mengatur proses registrasi, penerimaan rawat
Qmentum is a comprehensive accreditation program that helps healthcare organizations improve quality of care and patient safety. It focuses on standards, self-assessment, surveys, and ongoing support. The standards address areas like governance, leadership, and infection control. Organizations undergo a readiness assessment, self-assessment, and survey to obtain accreditation at the gold, platinum, or diamond level. Accreditation requires addressing conditions and continuing quality improvement efforts.
Dokumen tersebut merupakan instrumen akreditasi puskesmas yang terdiri dari 9 bab yang mencakup standar-standar pelayanan puskesmas. Bab pertama membahas analisis kebutuhan masyarakat dan perencanaan puskesmas berdasarkan hasil analisis tersebut. Bab selanjutnya membahas tentang kepemimpinan dan manajemen puskesmas, peningkatan mutu, upaya kesehatan masyarakat, sasaran kinerja, layanan klinis, penunjang
This report the detailed analysis of the organization and the overall topic and operational
aspects has been evaluated to analyse the position of the organization.
0940 dr faleh sch for ireland national healthcare conference 26 05 15investnethealthcare
This document summarizes a presentation given by Professor Dr. Faleh Mohamed Hussain Ali on Qatar's efforts to create a world-class healthcare system. It outlines Qatar's health challenges, including a rapidly growing and young population, high rates of non-communicable diseases, and an imbalanced demographic profile. It then discusses Qatar's approach, which involves establishing a universal health insurance program, integrating public and private providers, and implementing a National Health Strategy with goals around preventative care, workforce development, service delivery, research, and policy. Specific projects and targets are provided to track implementation progress.
NABH 5th edition hospital std april 2020anjalatchi
A. National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India (QCI), set up to establish and operate accreditation programme for healthcare organizations.
Excellence in Operations For Hospital Operations Group No 4Dr Rahul Deshpande
Rockland Hospitals aim for excellence in operations through quality management. They seek to comply with quality standards, continually improve health and safety, and enhance staff competence. Their vision is to deliver high quality medical services through a team of caring professionals. They measure quality using the five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. For each dimension, they have identified specific quality standards and targets across different stages of inpatient and outpatient care. This includes standards for patient registration, diagnostics, surgery, post-care, billing, and more. The goal is to achieve excellence by meeting these quality measures.
Rural Health Practitioners - Augmenting Sub Center Service delivery in Assam ...Nishant Parashar
This document discusses a study conducted in Assam on Rural Health Practitioners (RHPs) who have been deployed at sub-centers to augment primary health care services.
The key findings of the study are:
1) Deployment of RHPs has improved access to services like outpatient care, antenatal care and institutional deliveries at sub-centers.
2) Performance indicators like outpatient attendance and institutional deliveries have increased at sub-centers with RHPs compared to those without RHPs.
3) Stakeholders including government officials, community members and beneficiaries have a positive perception of the RHP model and the role played by RHPs in strengthening service delivery at sub-centers
The document provides a checklist for assessing the quality of healthcare in Kenya based on the Kenya Quality Model for Health (KQMH). It outlines 12 dimensions of quality that are organized around structure, processes, and results. The dimensions cover areas like leadership, human resources, policies/guidelines, facilities/infrastructure, supplies management, equipment management, and financial management. It also provides standards and requirements for key clinical processes like outpatient services, patient-centered care, infection prevention, inpatient care, emergencies, safe delivery, and more. Documentation required for assessment is listed. The scoring system for each dimension is also defined.
Once upon a time India's health care system was dominated by Ayurveda- the holistic health approach to keep persons disease free by adopting healthy life style.
With so many attacks on Indian heritage Ayurveda was pushed back for centuries. Indian government never promote this health system as main health delivery tool.
Now Prime Minister Shri Narendra Modi launches a much needed mission to make Ayush as one of main health delivery system in India.
Here are salient features of National Ayush Mission
The Nepal Health Sector Strategy (NHSS) 2015-2020 provides strategic guidance for the health sector over five years. Its goal is to improve health status through accountable and equitable health services. NHSS outlines nine outcomes, including rebuilding health systems and improving quality of care. It identifies key outputs needed to achieve each outcome, along with interventions, indicators, targets, data sources, and timelines to monitor progress in strengthening Nepal's health sector.
Primary health centre organization and functionsKailash Nagar
The document discusses the organization and functions of primary health centers (PHCs) in India. It provides background on the concept and development of PHCs in India since 1946. It outlines the minimum requirements and standards for PHCs, including infrastructure, staffing, services provided, and quality assurance measures. The key functions and services of a PHC include providing primary care services, maternal and child health services, family planning services, management of communicable diseases, and acting as a referral center. The document emphasizes the importance of PHCs in providing comprehensive and accessible primary healthcare to rural populations.
Medical audit helps determine the quality of care provided to patients. It involves systematically reviewing clinical records and hospital services against standards to identify areas for improvement. The summary analyzes key aspects of conducting a medical audit, including defining standards and criteria, collecting data, measuring performance, identifying changes, and sustaining improvements over time through re-auditing. Medical audits aim to enhance patient care and outcomes.
Clinical Assignment Quality Improvement Final Project GoalWilheminaRossi174
Clinical Assignment: Quality Improvement Final Project
Goal:
· Combine your Quality Improvement Project Part 1 through Part 3 and finalize the Quality Improvement Project.
· Compose a conclusion for your Quality Improvement Project.
Content Requirements:
1. A description of the clinical issue to be addressed in the project.
2. An assessment of clinical issue that is the focus of the quality improvement project.
3. A SWOT (strengths, weaknesses, opportunities, threats) analysis for the project. Analysis of the strengths, weaknesses, opportunities, and threats related to the quality improvement process.
4. An outline of the action plan for the project.
5. Discuss stakeholders and decision makers who need to be involved in the quality improvement project.
6. Discuss resources including budget, personnel and time needed for the quality improvement project.
7. Discuss potential strategies for implementation and evaluation.
8. Conclusion
Submission Instructions:
· Refine your Quality Improvement Project Part 1, Part 2, and Part 3 based on your instructor's feedback.
· The paper is to be clear and concise, and students will lose points for improper grammar, punctuation and misspelling.
· The final project is to be 8 - 12 pages in length and formatted per current APA, excluding the title, abstract and references page.
· Incorporate a minimum of 12 current (published within the last five years) scholarly journal articles or primary legal sources (statutes, court opinions) within your work.
· Journal articles and books should be referenced according to the current APA style (the library has a copy of the APA Manual).
Running Head: QUALITY IMPROVEMENT PROJECT 3
QUALITY IMPROVEMENT PROJECT
Part 3
June 20, 2021
Quality Improvement Project
Action Plan
Outline
-Defining the scope of the recruitment work plan, nursing residency enhancement, and career development projects.
-Allocation of responsibilities to stakeholders of the project departments.
-Estimate and create workable timelines and activities for each team.
-Note down the budget for the project.
The project involves an action plan to ensure quality improvement in the nursing profession. It is based on the fact that there is a significant shortage of nursing practitioners, which directly affects their quality of service. The action plan itself involves defining the nature of the recruitment work plan, which will be in connection to the newly graduated nurses with no experience and using their feedback on the job to determine if they will retain them. The work plan will involve questionnaire interviews, group sessions, and one-on-one interviews about the state of the job as the nurse continues.
The action plan will also include research on the state of nursing residency facilities at different medical institutions and later crafting proposals to the medical center and the government department involved in their nursing residency facilities with recommendations. Th ...
This document outlines draft Indian Public Health Standards for Primary Health Centres in India. It provides guidelines for minimum requirements in areas such as infrastructure, manpower, drugs, and facilities. The objective is to provide quality primary health care that meets community needs. Standards are proposed for buildings, equipment, staffing, and services like outpatient care, immunizations, and management of national health programs. The document establishes standards to improve quality of care at Primary Health Centres.
Community health centre organization and functionsKailash Nagar
The document provides information on the organization and functions of Community Health Centres (CHCs) in India. It discusses the following key points in 3 sentences:
CHCs are secondary level health facilities that serve as referral centers for 4 Primary Health Centers each, covering a population of 80,000-120,000. They are expected to provide both outpatient and inpatient services in areas like general medicine, surgery, obstetrics & gynecology, pediatrics, and national health programs. The document outlines the essential and desirable services that should be provided at CHCs, including maternal and child health services, family planning, management of communicable and non-communicable diseases, and rehabilitation services.
HSDPF Dr. Elizabeth Ogaja Presentation, ECM Health, Kisuu County-HRH and UHC ...Emmanuel Mosoti Machani
This document provides an overview of health reform in Kenya, with a focus on human resources for health (HRH) in Kisumu County. It discusses the country's constitution and health policies aimed at achieving universal health coverage. In Kisumu County, key challenges include poor health indicators, inadequate HRH, and low health financing. Opportunities for improving HRH include policies supporting county health sectors and partnerships between government and training institutions. Effective governance structures will be important for counties to optimize HRH as they work to strengthen primary healthcare and achieve health reform goals.
Evidencing the quality and productivity of Allied Health Professionals' (AHPs...NHS Improvement
We recently hosted four regional events ‘Evidencing the quality and productivity of AHPs care’ with a target audience of Allied Health Professional leads in NHS provider organisations.
These slides outline sessions from the events and provide an introduction to the Model Hospital, AHP job planning and the early findings of a deployment tracker metric ‘Therapy Hours to Contacts’ that is being implemented.
The document describes a summer internship project conducted in 2016 at Oxygen Healthcare Communications. The project involved conducting a survey to analyze installed Oxygen television sets in doctors' clinics and understand their scope and use for healthcare information. Specifically, the objectives were to analyze aspects of the TVs like volume, position and usage, and gather feedback from doctors and patients on expectations and suggestions. The goals were to help deliver healthcare knowledge and awareness, and increase monetization opportunities for the company through the television programs.
This document outlines standards for occupational health and safety services in the NHS. It discusses responsibilities for providing these services, including those of the Department of Health, Trust boards, occupational health services, and NHS staff. A range of functions and services that should be included are also described, such as general guidance, health issues, safety issues, and health promotion. Specific standards are then presented in areas like risk management, risk assessment following accidents, pre-employment health assessments, immunizations, and health surveillance. Compliance with the standards will be monitored through the Human Resources Performance Management Framework.
Malaysian Guideline for Good Clinical Practice (GCP), 4th Edition (2018)
By National Pharmaceutical Regulatory Agency (NPRA), Ministry of Health Malaysia
ISBN 978-983-42000-1-5
Source: https://www.npra.gov.my/index.php/en/guideline-for-the-submission-of-product-samples-for-laboratory-testing/clinical-trial/clinical-trial-guidelines.html
Medi savers super protector healthcare medical card bm (takaful team)Azam Zaki
This document provides information on Pathlab Health Management Sdn. Bhd., a corporate insurance agency in Malaysia. Some key details:
- Pathlab was established in 1952 and today has over 60 years of experience in healthcare management, operating Malaysia's largest medical testing group with over 50 branches.
- MXM is the healthcare program manager, established in 1998 with over 16 years' experience. They provide healthcare management and protection up to age 80.
- To date, MXM has assisted over 14,000 hospitalization and surgical cases.
- Pathlab and MXM work together, with Pathlab providing medical services and MXM managing the healthcare program and insurance aspects.
Gemma Wean- Nutritional solution for Artemiasmuskaan0008
GEMMA Wean is a high end larval co-feeding and weaning diet aimed at Artemia optimisation and is fortified with a high level of proteins and phospholipids. GEMMA Wean provides the early weaned juveniles with dedicated fish nutrition and is an ideal follow on from GEMMA Micro or Artemia.
GEMMA Wean has an optimised nutritional balance and physical quality so that it flows more freely and spreads readily on the water surface. The balance of phospholipid classes to- gether with the production technology based on a low temperature extrusion process improve the physical aspect of the pellets while still retaining the high phospholipid content.
GEMMA Wean is available in 0.1mm, 0.2mm and 0.3mm. There is also a 0.5mm micro-pellet, GEMMA Wean Diamond, which covers the early nursery stage from post-weaning to pre-growing.
KEY Points of Leicester travel clinic In London doc.docxNX Healthcare
In order to protect visitors' safety and wellbeing, Travel Clinic Leicester offers a wide range of travel-related health treatments, including individualized counseling and vaccines. Our team of medical experts specializes in getting people ready for international travel, with a particular emphasis on vaccines and health consultations to prevent travel-related illnesses. We provide a range of travel-related services, such as health concerns unique to a trip, prevention of malaria, and travel-related medical supplies. Our clinic is dedicated to providing top-notch care, keeping abreast of the most recent recommendations for vaccinations and travel health precautions. The goal of Travel Clinic Leicester is to keep you safe and well-rested no matter what kind of travel you choose—business, pleasure, or adventure.
Chandrima Spa Ajman is one of the leading Massage Center in Ajman, which is open 24 hours exclusively for men. Being one of the most affordable Spa in Ajman, we offer Body to Body massage, Kerala Massage, Malayali Massage, Indian Massage, Pakistani Massage Russian massage, Thai massage, Swedish massage, Hot Stone Massage, Deep Tissue Massage, and many more. Indulge in the ultimate massage experience and book your appointment today. We are confident that you will leave our Massage spa feeling refreshed, rejuvenated, and ready to take on the world.
Visit : https://massagespaajman.com/
Call : 052 987 1315
About this webinar: This talk will introduce what cancer rehabilitation is, where it fits into the cancer trajectory, and who can benefit from it. In addition, the current landscape of cancer rehabilitation in Canada will be discussed and the need for advocacy to increase access to this essential component of cancer care.
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardso...rightmanforbloodline
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardson, Verified Chapters 1 - 18, Complete Newest Version
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardson, Verified Chapters 1 - 18, Complete Newest Version
TEST BANK For Accounting Information Systems, 3rd Edition by Vernon Richardson, Verified Chapters 1 - 18, Complete Newest Version
We are one of the top Massage Spa Ajman Our highly skilled, experienced, and certified massage therapists from different corners of the world are committed to serving you with a soothing and relaxing experience. Luxuriate yourself at our spas in Sharjah and Ajman, which are indeed enriched with an ambiance of relaxation and tranquility. We could confidently claim that we are one of the most affordable Spa Ajman and Sharjah as well, where you can book the massage session of your choice for just 99 AED at any time as we are open 24 hours a day, 7 days a week.
Visit : https://massagespaajman.com/
Call : 052 987 1315
Cold Sores: Causes, Treatments, and Prevention Strategies | The Lifesciences ...The Lifesciences Magazine
Cold Sores, medically known as herpes labialis, are caused by the herpes simplex virus (HSV). HSV-1 is primarily responsible for cold sores, although HSV-2 can also contribute in some cases.
PET CT beginners Guide covers some of the underrepresented topics in PET CTMiadAlsulami
This lecture briefly covers some of the underrepresented topics in Molecular imaging with cases , such as:
- Primary pleural tumors and pleural metastases.
- Distinguishing between MPM and Talc Pleurodesis.
- Urological tumors.
- The role of FDG PET in NET.
Feeding plate for a newborn with Cleft Palate.pptxSatvikaPrasad
A feeding plate is a prosthetic device used for newborns with a cleft palate to assist in feeding and improve nutrition intake. From a prosthodontic perspective, this plate acts as a barrier between the oral and nasal cavities, facilitating effective sucking and swallowing by providing a more normal anatomical structure. It helps to prevent milk from entering the nasal passage, thereby reducing the risk of aspiration and enhancing the infant's ability to feed efficiently. The feeding plate also aids in the development of the oral muscles and can contribute to better growth and weight gain. Its custom fabrication and proper fitting by a prosthodontist are crucial for ensuring comfort and functionality, as well as for minimizing potential complications. Early intervention with a feeding plate can significantly improve the quality of life for both the infant and the parents.
The best massage spa Ajman is Chandrima Spa Ajman, which was founded in 2023 and is exclusively for men 24 hours a day. As of right now, our parent firm has been providing massage services to over 50,000+ clients in Ajman for the past 10 years. It has about 8+ branches. This demonstrates that Chandrima Spa Ajman is among the most reasonably priced spas in Ajman and the ideal place to unwind and rejuvenate. We provide a wide range of Spa massage treatments, including Indian, Pakistani, Kerala, Malayali, and body-to-body massages. Numerous massage techniques are available, including deep tissue, Swedish, Thai, Russian, and hot stone massages. Our massage therapists produce genuinely unique treatments that generate a revitalized sense of inner serenely by fusing modern techniques, the cleanest natural substances, and traditional holistic therapists.
MBC Support Group for Black Women – Insights in Genetic Testing.pdfbkling
Christina Spears, breast cancer genetic counselor at the Ohio State University Comprehensive Cancer Center, joined us for the MBC Support Group for Black Women to discuss the importance of genetic testing in communities of color and answer pressing questions.
Trauma Outpatient Center is a comprehensive facility dedicated to addressing mental health challenges and providing medication-assisted treatment. We offer a diverse range of services aimed at assisting individuals in overcoming addiction, mental health disorders, and related obstacles. Our team consists of seasoned professionals who are both experienced and compassionate, committed to delivering the highest standard of care to our clients. By utilizing evidence-based treatment methods, we strive to help our clients achieve their goals and lead healthier, more fulfilling lives.
Our mission is to provide a safe and supportive environment where our clients can receive the highest quality of care. We are dedicated to assisting our clients in reaching their objectives and improving their overall well-being. We prioritize our clients' needs and individualize treatment plans to ensure they receive tailored care. Our approach is rooted in evidence-based practices proven effective in treating addiction and mental health disorders.
Under Pressure : Kenneth Kruk's StrategyKenneth Kruk
Kenneth Kruk's story of transforming challenges into opportunities by leading successful medical record transitions and bridging scientific knowledge gaps during COVID-19.
Stem Cell Solutions: Dr. David Greene's Path to Non-Surgical Cardiac CareDr. David Greene Arizona
Explore the groundbreaking work of Dr. David Greene, a pioneer in regenerative medicine, who is revolutionizing the field of cardiology through stem cell therapy in Arizona. This ppt delves into how Dr. Greene's innovative approach is providing non-surgical, effective treatments for heart disease, using the body's own cells to repair heart damage and improve patient outcomes. Learn about the science behind stem cell therapy, its benefits over traditional cardiac surgeries, and the promising future it holds for modern medicine. Join us as we uncover how Dr. Greene's commitment to stem cell research and therapy is setting new standards in healthcare and offering new hope to cardiac patients.
Stem Cell Solutions: Dr. David Greene's Path to Non-Surgical Cardiac Care
BENGKEL MSQH PPP SGH 2023.pptx
1. ACCREDITATION OF HEALTH
CARE FACILITIES AND SERVICES
MSQH (6TH EDITION) TRAINING PROGRAMME
FOR ASSISTANT MEDICAL OFFICER
STANDARDS 25 :
MEDICAL ASSISTANTS SERVICES
UNIT PERKHIDMATAN PPP, HOSPITAL UMUM
SARAWAK
PREPARED BY :
PPP U32 RIGEN GEORGE
PPP U32 MOHD SAIFULLAH AFFENDI NGO
2.
3. TABLE OF CONTENT :
1. OVERVIEW & INTRODUCTION OF HOSPITAL
ACCREDITATION (MSQH 6th EDITION)
2. LIST OF MSQH SERVICE STANDARDS
3. MSQH FOCUS/KEY ELEMENS AREA
4. MSQH SERVICE STANDARDS 25 : MEDICAL ASSISTANTS
SERVICES
5. MSQH STANDARDS 25 : CORE / KEY ELEMENS 1-6
6. MSQH STANDARDS 25 : PERFORMANCE INDICATORS
7. MSQH SERVICE STANDARD 25 : FRAMEWORKS
8. MSQH STANDARD 25 : RATING SCALE SYSTEM
4. OVERVIEW & INTRODUCTION
OF HOSPITAL ACCREDITATION
• THE HOSPITAL ACCREDITATION PROGRAMME (HAP) IS A
VOLUNTARY, INDEPENDENT PROGRAMME SUPPORTED AND
ADMINISTERED BY HEALTHCARE PROFESSIONALS :
ORGANISED UNDER THE AUSPICES OF THE MALAYSIAN
SOCIETY FOR QUALITY IN HEALTH (MSQH)
• THE HAP OR MSQH PROVIDES AN AFFECTIVE MEANS
WHEREBY HEALTHCARE FACILITIES CAN ASSESS THEIR
LEVEL OF PERFORMANCE AGAINTS APPLICABLE NATIONAL
5. OVERVIEW & INTRODUCTION
OF HOSPITAL ACCREDITATION
• THE MSQH ACCREDITATIONS PROVIDE A BENCHMARK
AGAINTS WHICH HEALTHCARE ORGANISATIONS CAN
REGULARLY ASSESS THEIR ORGANIZATIONAL/FACILITY’S
PERFORMANCE AND CONTINUOUSLY IMPROVE IN AN
ONGOING & REITERATIVE BASIS.
• THE SURVEYOR VISIT ORGANISED BY MSQH PROVIDES
OPPORTUNITIES FOR EXTERNAL PEER REVIEW, MUTUAL
LEARNING & EDUCATION, VALIDATION OF CURRENT
PERFORMANCE ASSESSMENT AND SHARING OF BEST
6. OVERVIEW & INTRODUCTION
OF HOSPITAL ACCREDITATION
• THE EMPHASIS AND FOCUS OF THE HOSPITAL
ACCREDITATION PROGRAMME (MSQH) IS A CONTINUOUS
IMPROVEMENT, PROMOTION AND PROPAGATION OF
PATIENTS SAFETY, QUALITY CULTURE IN THE
HEALTHCARE FACILITY OR ORGANIZATION.
7. OVERVIEW & INTRODUCTION
OF HOSPITAL ACCREDITATION
• Non-profit
• Non-governmental
• Formed 1997 (ROS)
• Accredited over 142
hospitals
Enhancing
Patient Safety
and Quality of
Care
Nationally
• National
Accreditation Body
for healthcare
facilities and services
• Recognised by
Standards Malaysia
• Internationally
certified by ISQua
• Formed through
smart partnership
between public,
private and
professional bodies
• Initiated by MoH
11. • IMPROVEMENT GRADIENTS ARE EMBENDED INTO THE HEALTHCARE
ACCREDITATION PROCESS
• ACCREDITING AGENCY/BODIES REVICE THEIR STANDARDS OVER TIME SO THEY ARE
BASED ON UP-TO DATE RESERCH AND CCEPTED BEST PRACTICES (between 3 to 5
years)
MSQH (MALAYSIAN SOCIETY
FOR QUALITY IN HEALTH) – 6TH
EDITION
Improvements
CQI
1st Ed 2ND Ed 3RD Ed 4TH Ed 5TH Ed 6TH Ed
4 YEARS :
1996 – 2000 (1ST EDITION )
2001 – 2005 (2ND EDITION)
2006 – 2010 (3RD EDITION)
2011 – 2015 (4TH EDITION)
2016 – 2020 (5TH EDITION)
2021 – 2024 (6TH EDITION)
1ST Ed 2ND Ed
14. MALAYSIA HOSPITAL WITH
MSQH ACCREDITATION : KEMASKINI
30.05.2023
BIL NEGERI HOSPITAL KERAJAAN HOSPITAL SWASTA
1 JOHOR 1. HOSPITAL SULTANAH NORA ISMAIL
2. HOSPITAL TEMENGGONG SERI MAHARAJA
TUN IBRAHIM
1. COLUMBIA ASIA HOSPITAL
2. KPJ JOHOR SPECIALIST
3. KPJ PASIR GUDANG
4. KPJ BANDAR MAHARANI
5. PANTAI HOSPITAL BATU PAHAT
6. GLENEAGLES MEDINI
7. REGENCY SPECIALIST HOSPITAL
2 KEDAH 1. HOSPITAL JITRA 1. PANTAI HOSPITAL, SUNGAI PETANI
2. KEDAH MEDICAL CENTRE
3 KELANTAN 1. HOSPITAL TENGKU ANIS
2. HOSPITAL TUMPAT
1. KPJ PERDANA SPECIALIST HOSPITAL
4 MELAKA 1. MAHKOTA MEDICAL CENTRE
2. ORIENTAL MELAKA STRAITS MEDICAL CENTRE
3. PANTAI HOSPITAL AYER KEROH
5 NEGERI
SEMBILAN
1. HOSPITAL TUANKU AMPUAN NAJIHAH 1. KPJ SEREMBAN SPECIALIST HOSPITAL
2. AURELIS HOSPITAL NILAI
6 PERLIS 1. KPJ PERLIS SPECIALIST HOSPITAL
15. BIL NEGERI HOSPITAL KERAJAAN HOSPITAL SWASTA
7 PAHANG 1. HOSPITAL SULTAN HJ AHMAD SHAH
2. HOSPITAL RAUB
3. HOSPITAL KUALA LIPIS
4. HOSPITAL JERANTUT
5. HOSPITAL BENTONG
1. KMI KUANTAN MEDICAL CENTRE
2. KPJ PAHANG SPECIALIST HOSPITAL
8 PULAU PINANG 1. HOSPITAL KEPALA BATAS 1. PANTAI HOSPITAL PENANG
2. PENANG ADVENTIST HOSPITAL
3. BAGAN SPECIALIST HOSPITAL
4. LOH GUAN LYE SPECIALIST CENTRE
5. ISLAND HOSPITAL
6. KPJ PENANG SPECIALIST HOSPITAL
7. LAM WAH EE HOSPITAL
9 PERAK 1. HOSPITAL SLIM RIVER
2. HOSPITAL SUNGAI SIPUT
3. HOSPITAL PARIT BUNTAR
4. HOSPITAL TELUK INTAN
5. HOSPITAL CHANGKAT MELINTANG
6. HOSPITAL BATU GAJAH
7. HOSPITAL GERIK
1. COLUMBIA ASIA TAIPING
2. KPJ IPOH SPECIALIST
3. PANTAI HOSPITAL IPOH
4. PANTAI HOSPITAL MANJUNG
5. HOSPITAL FATIMAH
10 TERENGGANU - -
MALAYSIA HOSPITAL WITH
MSQH ACCREDITATION :
16. BIL NEGERI HOSPITAL
KERAJAAN
HOSPITAL SWASTA
11 PERLIS 1. KPJ PERLIS SPECIALIST HOSPITAL
12 SELANGOR 1. HOSPITAL KUALA KUBU
BAHRU
2. HOSPITAL SELAYANG
3. INSTITUT KANSER NEGARA
1. ARA DAMANSARA MEDICAL CENTRE 11. KPJ AMPANG PUTERI
2. COLUMBIA ASIA BUKIT RIMAU 12. KPJ KAJANG
3. KPJ RAWANG SPECIALIST CLINIC 13. KPJ SELANGOR
4. KPJ SELANGOR SPECIALIST CLINIC 14. MSU MEDICAL
CENTRE
5. BUKIT TINGGI MEDICAL CENTRE 15. KPJ DAMANSARA
6. PANTAI HOSPITAL KLANG 16. PANTAI HOSPITAL
AMPANG
7. SUBANG JAYA MEDICAL CENTRE 17. KPJ KLANG
8. SUNWAY MEDICAL CENTRE 18. SRI KOTA SPECIALIST
M.C
9. AVISENA SPECIALIST CLINIC 19. COLUMBIA ASIA
KLANG
10.COLUMBIA ASIA HOSPITAL CHERAS
13 WILAYAH
PERSEKUTUAN
1. HOSPITAL REHABILITASI
CHERAS
2. HOSPITAL CANSELOR
TUANKU MUHRIZ, UKM
1. GLENEAGLES HOSPITAL KL 8. PANTAI HOSPITAL KL
2. KPJ TAWAKKAL 9. COLUMBIA ASIA SETAPAK
3. KPJ SENTOSA 10. HOSPITAL PUSRAWI
4. PARK CITY M.C 11. TUNG SHIN HOSPITAL
5. PRINCE COURT M.C 12. INSTITUT JANTUNG
NEGARA
6. PANTAI HOSPITAL CHERAS 13. KPJ SENTOSA KL
MALAYSIA HOSPITAL WITH
MSQH ACCREDITATION :
17. BIL NEGERI HOSPITAL KERAJAAN HOSPITAL SWASTA
14 SABAH 1. HOSPITAL BEAUFORT
2. HOSPITAL KENINGAU
3. HOSPITAL KOTA MARUDU
4. HOSPITAL KUALA PENYU
5. HOSPITAL KUNAK
6. HOSPITAL MESRA BUKIT PADANG
7. HOSPITAL SIPITANG
8. HOSPITAL QUEEN ELIZABETH
9. HOSPITAL WANITA & KANAK2 LIKAS
1. GLEANEGLES HOSPITAL KOTA KINABALU
2. KPJ SABAH SPEACILIST HOSPITAL
3. JESSELTON MEDICAL CENTRE
15 SARAWAK 1.HOSPITAL BINTULU
2.HOSPITAL SIBU
3.HOSPITAL KANOWIT
4.HOSPITAL SERIAN
5.HOSPITAL MIRI
6.HOSPITAL SARIKEI
MALAYSIA HOSPITAL WITH
MSQH ACCREDITATION :
18. MSQH 6TH EDITION :
STRATEGIES & LIST OF
INDICATORS (53 SERVICE STANDARDS)
19. MSQH 6TH EDITION :
STRATEGIES & LIST OF
INDICATORS (53 SERVICE STANDARDS)
20. MSQH 6TH EDITION :
STRATEGIES & LIST OF
INDICATORS (53 SERVICE STANDARDS)
21. 1. ORGANISATION & MANAGEMENT
2. HUMAN RESOURCE DEVELOPMENT & MANAGEMENT
3. POLICIES & PROCEDURES
4. FACILITIES & EQUIPMENT
5. SAFETY & PERFORMANCE IMPROVEMENT ACTIVITIES
6. SPECIAL REQUIREMENTS
MSQH 6TH EDITION : FOCUS
ELEMENTS
(6 ELEMENS)
23. MSQH 6TH EDITION : STANDARD
25
MEDICAL ASSISTANTS
SERVICES
ELEMENT 1-3 : PPP U32 (CHIEF MOHD
SAIFULLAH
AFFENDI NGO
ABDULLAH)
24. 6TH EDITION
SERVICE STANDARD 25:
MEDICAL ASSISTANT SERVICES
MOHD. SAIFULLAH AFFANDI NGO ABDULLAH
Penolong Pegawai Perubatan
Unit Pengurusan Penolong Pegawai Perubatan
Hospital Umum Sarawak
25. INTRODUCTION
Medical Assistants are a group of registered professional healthcare providers
within the Malaysian healthcare system and they are governed legally by Act 180, i.e. Medical
Assistants (Registration) Act 1977. The title Medical Assistant was changed administratively
by the Public Services Department through a circular effective 2nd of July 2009. The change was
imperative to reflect the current role, functions and direction of the profession. Medical Assistants
(Assistant Medical Officers) are a group of highly trained competent professionals who
form an integral part in primary and specialised health services. The scope of services
provided encompasses the aspects of promotive, preventive, curative and rehabilitative
in health care. It includes the clinical and governance aspects of various disciplines in both medical
and public health setting.
The services of the Medical Assistant (Assistant Medical Officers) is an integral component in the
integrated services of healthcare as partners that aspires to enhance the quality of life and create a
healthy and productive Malaysian nation.
26. OVERVIEW
Organisation And Management
Human Resource Development And Management
Policies And Procedures
Facilities And Equipment
Safety And Performance Improvement Activities
Special Requirements
27. STANDARD 25.1 :
ORGANISATION AND MANAGEMENT
The services of Medical Assistants (Assistant Medical
Officers) shall be organised, directed and coordinated
with other services to provide professional middle level
healthcare uncompromised in terms of quality and
standards as required by the relevant authorities.
28. STANDARD 25.1.1.1
Vision, Mission and values statements of the Facility are
accessible. Goals and objectives that suit the scope of the
services of Medical Assistants are clearly documented
and measurable that indicates safety, quality and patient
centered care. These reflect the roles and aspirations of
the service and the needs of the community. These
statements are monitored, reviewed and revised as
required accordingly and communicated to all staff.
29. STANDARD 25.1.1.2
The organisational structure of the services of Medical Assistants is clearly
represented in one or more organisation charts which:
Provides a clear representation of the structure, functions and
reporting relationships between the Person in Charge (PIC), Head of
Service (Chief Medical Assistant), Senior Medical Assistants, Medical
Assistants (numbers only), Senior Healthcare Assistants / Pembantu
Perawatan Kesihatan (PPK) and Healthcare Assistants (numbers only).
Accessible to all staff and clients and revised when there is a major
change in any one of the organisation, functions, reporting relationships
and staffing patterns.
30. STANDARD 25.1.1.3
Regular staff meetings are held between the Chief Medical
Assistant and staff with sufficient regularity to discuss issues and
matters pertaining to the operations of the services of Senior
Medical Assistants and Senior Healthcare Assistants / Pembantu
Perawatan Kesihatan (PPK). Minutes are kept; decisions and
resolutions made during meetings shall be accessible,
communicated to all staff of the service and implemented.
31. STANDARD 25.1.1.4
THE CHIEF MEDICALASSISTANT IS INVOLVED IN THE
PLANNING, JUSTIFICATION AND MANAGEMENT OF
THE BUDGET AND RESOURCE UTILISATION OF THE
SERVICES.
STANDARD 25.1.1.5
The Chief Medical Assistant is involved in the assignment
of staff (i.e. assignment letter, job description, duty roster).
32. STANDARD 25.1.1.6
All statistics and records pertaining to the services of Medical Assistants
shall be maintained and used for managing the services and patient care
purposes:
- Workload / census (inpatients and outpatients)
- Annual report
- Incident and near misses reports
- Staffing number and staff profile
- Staff training records
- Data on performance improvement activities (performance indicator)
33. STANDARD 25.1.1.7
The Chief Medical Assistant heads the planning, development
and evaluation of the services of Medical Assistants and
Healthcare Assistants / Pembantu Perawatan Kesihatan (PPK).
STANDARD 25.1.1.8
There is evidence that the services of Medical Assistants are
involved in the development and implementation of new
technologies.
34. STANDAR 25.1.1.9
If the Facility provides clinical experience for student Medical Assistants, there
should be a comprehensive documented agreement between the Facility and the
educational institution detailing the responsibilities of all parties, which shall
include:
time period
liability
review of terms of contract
accountability for clinical practices
Appointment of local preceptors from among the existing
staffs
35. STANDARD 25.2 :
HUMAN RESOURCE DEVELOPMENT AND
MANAGEMENT
The Medical Assistant Services shall be directed by
suitably qualified and experienced Chief Medical
Assistant, and adequately staffed by Medical Assistants
and Healthcare Assistants / Pembantu Perawatan
Kesihatan (PPK) to achieve the goals and objectives of
the services.
36. STANDAR 25.2.1.1
All Medical Assistants shall be individuals qualified in terms of
education, training, experience, certification and registration under the
Medical Assistants (Registration) Act 1977 to commensurate with the
requirements of the various positions.
STANDARD 25.2.1.2
The Chief Medical Assistant is a member of the Senior Management
Team and sits on relevant committees of the Governing Body.
37. STANDARD 25.2.1.3
The Chief Medical Assistant shall designate suitably qualified Medical Assistants
with delegated responsibilities for delivering of services for each unit.
STANDARD 25.2.1.4
Medical Assistants staffing pattern shall reflect:
a) Patient needs and patient acuity level of care;
b) Staffing profile to comply with relevant guidelines and regulatory
requirements:
i) numbers;
ii) credentials and privileges;
iii) experience of the various categories of Medical Assistants.
38. STANDARD 25.2.1.5
There are written and dated specific job descriptions for all Medical Assistants that include:
a) qualifications, training, experience and certification required for the position;
b) lines of authority;
c) accountabilities, functions and responsibilities;
d) review when required and when there is a major change in any of the following:
i) nature and scope of work;
ii) duties and responsibilities;
iii) general and specific accountabilities;
iv) qualifications required and privileges granted;
v) staffing patterns;
39. STANDARD 25.2.1.6
The Chief Medical Assistant shall be responsible for the management,
supervision, training and performance appraisal of Healthcare Assistants
/ Pembantu Perawatan Kesihatan (PPK).
STANDARD 25.2.1.7
There is structured orientation programme for all newly appointed
Medical Assistants, Healthcare Assistant / Pembantu Perawatan
Kesihatan (PPK) and for those new to specific areas which shall include
the followings:
40. a) explanation of the Goals and Objectives, policies and procedures of the Facility, Medical
Assistant Services and Healthcare Assistant Services;
b) lines of authority and areas of responsibility;
c) explanation of particular duties and functions;
d) explanation of the methods of assigning specific care and the standards of practice;
e) handover communications;
f) processes for resolving practice dilemmas;
g) information about safety procedures;
h) training in basic/ advanced life support techniques;
i) methods of obtaining appropriate resource materials;
j) Annual Renewal Certificate (applicable to Medical Assistant only)
k) education on Patient and Family Rights;
l) education on MSQH standard requirements;
m) fire safety and disaster management;
n) patient safety;
o) staff appraisal procedures.
41. STANDARD 25.2.1.8
The Chief Medical Assistant ensures all Medical Assistants and Healthcare
Assistants/ Pembantu Perawatan Kesihatan (PPK) receive evaluation of their
performance at the completion of the probationary period and annually.
STANDARD 25.2.1.9
There is evidence of training needs assessment and staff development
plan which provide the knowledge and skills required for staff to
maintain competency in their current positions and future advancement.
42. STANDARD 25.2.1.10
There are continuing medical education and Continues Professional Development activities for
staff to pursue professional interests and to prepare for current and future changes in practice.
STANDARD 25.2.1.11
Personnel records on training, staff development, leave and others are maintained for every staff.
STANDARD 25.2.1.12
In a Facility where Medical Assistant education programmes are conducted, the Chief Medical
Assistant shall ensure that there are sufficient skilled clinical instructors with right credentials,
experience, certification and privileged to provide clinical guidance and supervision of students.
43. STANDARD 25.2.1.13
The Services of Medical Assistant shall ensure the establishment of a mechanism which includes requirements, methodology and certification
for credentialing and privileging for Medical Assistants in specialised areas for specific procedures. The mechanism taken by the Medical
Assistants shall adhere to the following:
a) the written policies and procedures documents the criteria for privileging;
b) the decisions made are objective, fair and impartial and consistent with written policies, procedures
and criteria;
c) the granting of privileges for a specified period of time;
d) the allocation of privileges in such a way that each staff functions within a specified area of
competence;
e) the granting of privileges is approved by the Credentialing and Privileging Committee and certified
by the Person in Charge (PIC)/ Governing Body.
44. STANDARD 25.3 :
POLICIES AND PROCEDURES
There are written and dated policies and procedures for all
services provided by Medical Assistants and Healthcare
Assistants/ Pembantu Perawatan Kesihatan (PPK). These
policies and procedures reflect current standards of services and
practice, relevant regulations, statutory requirements and the
purposes of the services.
45. STANDARD 25.3.1.1
There are written policies and procedures for services provided by
Medical Assistants and Healthcare Assistants / Pembantu Perawatan
Kesihatan (PPK) which are consistent with the overall policies of the
Facility, regulatory requirements and current standard practices which
include:
a) policies and procedures, applicable laws and regulations that
guide the medical care of all patients;
b) policies and procedures that guide the care of high risk
patients and high risk services.
46. CARE OF HIGH RISK PATIENTS & HIGH RISK
SERVICES:
Care of high risk patients and high risk services are:
i) Pre Hospital Care ix) Patients on dialysis
ii) Disaster/ Mass Casualty Management xv) Care of patients on restraints/violence
iii) Emergency patients xvi) High risk medications (Radio-iodine Oncology)
iv) Use of resuscitation services xii) Substance abuse (Methadone Clinic)
v) Administration of blood and blood products xiii) Medico legal cases
vi) Patients on life support/comatose xiv) Forensic services
vii) Patients with communicable disease xv) Community psychiatry
viii) Immune-compromised patients xvi) Public Health Emergency
** These policies and procedures are signed, authorised and dated. There is a
mechanism for and evidence of a periodic review at least once in every three years.
47. STANDARD 25.3.1.2
Policies and procedures are developed by a committee in collaboration with
staff, medical practitioners, nursing staff, Management and where required
with other external service providers and with reference to relevant sources
involved. Cross departmental collaboration is practiced in developing
relevant policies and procedures where applicable.
STANDARD 25.3.1.3
Current policies and procedures are communicated to all staff of the
Medical Assistant Services.
48. STANDARD 25.3.1.4
There is evidence of compliance with policies and procedures.
- verify with observation on practices
- audit on practices
STANDARD 25.3.1.5
Copies of policies and procedures, protocols, guidelines, relevant Acts,
Regulations, By-Laws and statutory requirements are accessible to staff
of Medical Assistant Services.
49. STANDARD 25.3.1.6
The Chief Medical Assistant is responsible for the organisation, documentation
and implementation of policies and procedures for the Medical Assistant
Services.
STANDARD 25.3.1.7
The Medical Assistants participate in planning, decision making and
formulation of polices of the Facility.
50. STANDARD 25.3.1.8
Medical Assistants practice is in accordance with nationally
accepted standards based on current evidences:
a) initial assessment of patients and immediate intervention
deemed necessary where relevant (i.e. triaging of patients
for emergency services, pre-hospital care and dialysis
patients);
b) administering treatment and performing procedures as
ordered by the medical practitioners;
51. c) reviewing and reporting changes in the progress of the
patient where relevant;
d) completing the planned management with proper
documentation;
e) planning follow up that reflects continuity of care where
required;
f) patient education which shall be documented (e.g.
Outpatient Clinic, Orthopedics, Dermatology and Eye
Clinics; Hemodialysis and Asthma patients).
52. THINGS TO DO
1) Organisation Chart
2) Workload / Annual Report
3) ARC Report
4) Staffing Number Report / Manpower Planning (ABM)
5) Staff Qualification – Post Basic, Credentialing & Privileging, e-Latihan, Training & Competency Report
(Quarterly)
6) Staff Training Report – BLS, ALS, PALS, BTS, ATLS, Fire Safety
7) Performance Improvement Activities / KPI / HPIA
8) Clinical Audit Report
54. MSQH 6TH EDITION : STANDARD
25
MEDICAL ASSISTANTS
SERVICES
ELEMENT 4-6 : PPP U32 (CHIEF RIGEN
GEORGE)
55. NO CORE ELEMENT
1. THERE ARE EDEQUATE AND APPROPRIATE FACILITIES AND
EQUIPMENT FOR PROVIDING SAFE AND EFFICIENT MEDICAL
ASSISTANT’S SERVICES ACCORDING TO STANDARDS SET BY THE
RELEVENT AUTHORITIES AND REGULARITY REQUIREMENTS :
i) ADEQUATE AND PROPER SPACE (TRAINIG/TUTORIAL
AREA/ROOM)
ii) ADEQUATE FACILITIES & EQUIPMENT (AVAILABILITY/STOCKS
INVENTORY/PLAN PREVENTIVE MAINTENANCE(PPM)
iii) CONSUMABLE OR NON CONSUMABLE – e.g DEFIBRILLATOR,
EMERGENCY CART, PPE, HAND WASHING
MSQH 6 EDITION : STANDARD
25
MEDICAL ASSISTANTS
SERVICES
56.
57.
58. 2 – CORE ELEMENT (25.5.1.3 – INCIDENT REPORTING,
25.5.1.4 – KPI/HPIA)
1. THE CHIEF MEDICAL ASSISTANT SHALL ENSURE THE
PROVISION OF QUALITY PERFORMANCE AND SAFETY
OF PATIENTS WITH THE STAFF INVOLVEMENT IN
CONTINUOUS SAFETY AND PERFORMANCE
IMPROVEMENT ACTIVITIES OF THE MEDICAL
ASSISTANT SERVICES.
MSQH 6 EDITION : STANDARD
25
MEDICAL ASSISTANTS
SERVICES
59.
60.
61.
62.
63. 7 CORE ELEMENT : ALL ( WAJIB LULUS!!! )
1. ROLE IN ENVIROMENTAL & SAFETY SERVICES
2. ROLE AS FIRE SAFETY OFFICER
3. ROLE IN EXTERNAL/INTERNAL DISASTER MANEGEMENT
4. ROLE IN CLINICAL SUPERVISION
5. ROLE IN SPECIFIC CLINICAL SERVICES (ETD/PRE-HOSPITAL CARE,
HAEMODIALISIS, PSYCHIATRIC, ANAESTESIA/INTENSIVE CARE,
ORTHOPEDIC, OPTHALMOLOGY, OTORINOLARINGOLOGY,
NEUROPHYSIOLOGY, CARDIOTHORASIC SURGERY,
NEUROSURGICAL, ENDOSCOPY
MSQH 6 EDITION : STANDARD
25
MEDICAL ASSISTANTS
SERVICES
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
76.
77. 1. JABATAN KECEMASAN & TRAUMA : ASTMA CARE (PEFR),
TRIAGE CARE
2. JABATAN ORTHOPEDIK : POP CARE
3. JABATAN NEFROLOGI/HDU : HD TREATMENT VIA
PERMANENT VASCULAR ACCESS ( PRE HD, INTRA HD,
POST HD )
4. HDU & ETD : KAWALAN INFEKSI (HAND HYGIENE /
ENVIROMENTAL)
( PLEASE SENT A COPY OF AUDIT REPORT TO THE PPP
MEDICAL ASSISTANTS
SERVICES :
PERFORMANCE INDICATORS / CLINICAL
AUDIT
79. MSQH 6TH EDITION :
RATING SCALE SYSTEM
RATING RATIONALE
4
Excellent achievement
i(a) Rating of criteria in service standard:
80% to 100% of evidence of compliance to the criteria have
been achieved
i(b) For rating of overall performance of service
standard; an achievement of 80% to 100% of the
maximum score of the applicable criteria shall be rated as 4.
Example:
The total score of criteria (numerator) divided by
maximum score of applicable criteria (denominator).
210 (total score) x 100 = 91%
232 (4 x 58 applicable criteria)
80. RATING RATIONALE
3 Good achievement
ii(a) Rating of criteria in service standard:
60% to 79% of evidence of compliance to the criteria have
been achieved.
ii(b) For rating of overall performance of ser vice
standard; an achievement of 60% to 79% of the maximum
score of the applicable criteria shall be rated as 3.
Example:
The total score of criteria (numerator) divided by maximum
score of applicable criteria (denominator).
165 (total score) x 100 = 71%
232 (4 x 58 applicable criteria)
MSQH 6TH EDITION :
RATING SCALE SYSTEM
81. RATING RATIONALE
2 Fair achievement
iii(a) Rating of criteria in service standard:
40% to 59% of evidence of compliance to the criteria have
been achieved.
For rating of 2, risk assessment needs to be performed.
iii(b) For rating of overall performance of service
standard; an achievement of 4 0 % to 59 % o f th e
maximum score of the applicable criteria shall be rated as
2.
Example:
The total score of criteria (numerator) divided by
maximum score of applicable criteria (denominator).
120 (total score) x 100 = 52%
232 (4 x 58 applicable criteria)
MSQH 6TH EDITION :
RATING SCALE SYSTEM
82. RATING RATIONALE
1 Poor achievement
iv(a) Rating of criteria in service standard:
0% to 39% of evidence of compliance to the criteria
have been achieved.
For rating of 1, risk assessment needs to be performed.
iv(b) For rating of overall performance of service
standard; an achievement of 0% to 39% of the
maximum score of the applicable criteria shall be rated
as 1.
Example:
The total score of criteria (numerator) divided by
maximum score of applicable criteria (denominator).
85 (total score) x 100 = 37%
232 (4 x 58 applicable criteria)
MSQH 6TH EDITION :
RATING SCALE SYSTEM