Benchmarking eGovernment: tools, theory, and practice

The article discusses the evolution of egovernment benchmarking and measurement over three years by Codagnone and Undheim, highlighting a shift from efficiency-focused metrics to user-centered outcomes. It critiques existing benchmarking practices, particularly their supply-side bias and the inadequacy of measuring true impacts on citizens, proposing a new framework that focuses on efficiency, effectiveness, and good governance. The document emphasizes the necessity of improved data collection and analysis to address emerging gaps in egovernment performance evaluation.