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Weapons are an important factor in war, but not the decisive factor. It is people, not things, that are decisive.
Why I came to China? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Projects in China Next to pure advertising projects (Flanders, Jahwa, Marvelon, Yue Sai, Sloggi, Bencham …) we mainly develop media/tech projects with and for … Online mobile payment Silk art E-commerce   Mobile social network Loyalty platform On site behavioral targeting Bluetooth POS Media 13 Staff: 1ceo, 1office manager, 1CD, 2 designers, 4 am, 1 IT, 2 sales and me
It does not matter how slowly you go, so long as you do not stop.
原收入 Initial Income reali z ed 积极推荐带来的额外收入 Extra Income realized by recommenders 消极口碑造成的收入损失 Potential Income destroyed  by negative word of mouth 最后实现的真实收入 Real & final value for your brand! 品牌积极口碑传播 Promoters Recommenders Influencers 品牌消极 口碑传播 Detractors Negative  promoters 对品牌 保持缄默 Silent majority neutral
最后实现的真实收入 Real & final value for your brand!
Recommendation value (future) Monetary value (actual) 5-15% of consumers
If you think in terms of a year, plant a seed; if in terms of ten years, plant trees; if in terms of 100 years, teach the people.
The 3 moments of truth for a brand acquisition retention  recommendation conversion 1.  Is the advertising (relevant) (creative) (impactful) (persuasive) enough for me to even consider buying the product 2.  Is the product / service fully delivering the promises made during the pre-usage period? 3.  I am so happy about my choice that it is very likely I will recommend the brand to friends, colleagues, neighbours …
The value of the 3rd moment of truth
Measure the Recommendation Power of your   brand!
Recommendation behavior in China ,[object Object],[object Object],Mean: 8 people (%) i-merge | sinomonitor research More than 20 people 11-20 people 6-10 people 1-5 people No one
[object Object],[object Object],[object Object],[object Object],the Internet TV commercials Newspaper ads Outdoor poster Magazine ads Friends sales material/ salespeople Radio commercials To learn a new brand or a new product (%) i-merge | sinomonitor research Total Base=1200 Master and above  Base=113 Bachelor /undergraduate Base= 757  Junior college and below Base=330 20-29 Base=520 30-39 Base=521 40-45 Base=159 Male Base=711 Female Base=489 Education Age Sex Total
[object Object],[object Object],Consulting the Internet Watching TV Going to the shops Asking friends with experience Reading newspapers Reading magazines Phoning the manufacturer Watching Outdoor posters Listening to the radio For regular information Want to stay informed The ways to stay informed Yes (%) i-merge | sinomonitor research
[object Object],[object Object],[object Object],Top 5 influential media For the respondents’ family and friends i-merge | sinomonitor research For the respondents 2% Newspaper 5  4% Salespeople 4  14% TV 3  28% Friends 2  49% Internet 1  5% Newspaper 7% Me 19% TV 31% Internet 34% Friends
[object Object],Influence power (%) Communication possibility of the influencer Recommend because of  satisfying   experience Recommend because of  positive   brand   reputation Complain because of  dissatisfying   experience Complain because of  negative   brand   reputation (%) Base=all consumer respondents Base=influencers Influence power i-merge | sinomonitor research My peers have  given up  something I complained about My peers have  bought  something I recommended
Ways to communicate ,[object Object],[object Object],Face to face   Use instant messages  Phone them  Send SMS Send an e-mail  Blog about it (%) i-merge | sinomonitor research
You can't solve a problem? Well, get down and investigate the present facts and its past history! When you have investigated the problem thoroughly, you will know how to solve it. Conclusions invariably come after investigation, and not before. Only a blockhead cudgels his brains on his own, or together in a group to "find a solution" or "evolve an idea" without making any investigation. It must be stressed that this cannot possibly lead to any effective or any good idea.
对话结构 Conversation Architecture 对话 社团 关系 亲和力 CONVERSATION COMMUNITY AFFINITY RELATIONSHIPS 信息 MESSAGE 经验 EXPERIENCE
I hear and I forget. I see and I remember. I do and I understand.
Use data to find recommenders.  And communicate with them The starting point for all excellent interactive brand campaigns (with a high ROI), is the creation of a continuously  growing interactive  database   with customers (friends, fans...)  & prospects, that is continuously updated and enriched.  Digital & interactive media can help you build that database 8 Unidentified prospects  Identified prospects & clients  database
8 philosophy 8 字思维
The data potential of recommendation through social networking. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
对媒体的新衡量标准 A new way to evaluate media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tvc 电视 Newspaper 报纸 Magazines 杂志 Outdoor 户外 PR 公关 Exhibition 展览会 Dm 直邮 Website 网站 Banner 通栏 Games 游戏 I-dm 电子 直邮 Bbs 论坛 Blogs 博客 POS 销售收银点 Mobile 手机 Unidentified prospects 未确认的潜在 消费者 Identified prospects & clients 确认的潜在和现有 消费者
Mobile.The 2nd most important medium in people’s mind* i-merge | sinomonitor research
Build an integrated campaign Fully integrated database driven & interactive marketing communication have a unique value to build consumer knowledge at the individual level of identified prospects and clients 8 newspaper ad Coupon tvc Loyalty program mobile banner i-newsletter ambassador incentives
The growing field of digital + 500 mio Mobile users + 200 mio Internet users 120 mio Web chatters 40 mio Mobile chatters
Adspend ><  Influence BIGresearch ユ s  ( http://www. bigresearch .com ) most recent Simultaneous Media Survey (SIMM 11, Dec. 07)
Media Influence on Purchase ,[object Object],Marketers’  opinion Consumers’ choice If the media are on the diagonal, it means the marketers understand the consumers well.  If  the media are above the diagonal, they are overrated by the marketers. The ones below are underrated. * * * * (%) (%) *  Values according to the marketer’s opinion   i-merge | sinomonitor research
It is easy to hate and it is difficult to love. This is how the whole scheme of things works. All good things are difficult to achieve;  and bad things are very easy to get.
Interactive in China still a very small market.   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We think too small, like the frog at the bottom of the well. He thinks the sky is only as big as the top of the well. If he surfaced, he would have an entirely different view.
 
Also in China (like in the US):  online video & social networks.
China is the social network country
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],UM surveyed 17,000 Internet users worldwide in March 2008
Our greatest glory is not in never falling,  but in rising every time we fall.
Past ad-investments were largely  pre-traffic based using mass media … Awareness 了解 Cognitive 辨识 Emotion 情感 Traffic 引导 Trial 尝试 Repeat 重复 Loyalty 忠诚 Advocacy 拥护
Awareness 了解 Cognitive 辨识 Emotion 情感 Traffic 引导 Trial 尝试 Repeat 重复 Loyalty 忠诚 Advocacy 拥护 Future ad investments should be  traffic & post-traffic based, inviting people to act and interact. They will be more on POS too!
It doesn't matter if a cat is black or white, so long as it catches mice.
[object Object]
The segment targeted by i-merge
 
China’s middle class strong 80,000,000  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The superior man understands what is right;  the inferior man understands what will sell.
[object Object]
 

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Bencham.April.Louvain

  • 1. Weapons are an important factor in war, but not the decisive factor. It is people, not things, that are decisive.
  • 2.
  • 3. Projects in China Next to pure advertising projects (Flanders, Jahwa, Marvelon, Yue Sai, Sloggi, Bencham …) we mainly develop media/tech projects with and for … Online mobile payment Silk art E-commerce Mobile social network Loyalty platform On site behavioral targeting Bluetooth POS Media 13 Staff: 1ceo, 1office manager, 1CD, 2 designers, 4 am, 1 IT, 2 sales and me
  • 4. It does not matter how slowly you go, so long as you do not stop.
  • 5. 原收入 Initial Income reali z ed 积极推荐带来的额外收入 Extra Income realized by recommenders 消极口碑造成的收入损失 Potential Income destroyed by negative word of mouth 最后实现的真实收入 Real & final value for your brand! 品牌积极口碑传播 Promoters Recommenders Influencers 品牌消极 口碑传播 Detractors Negative promoters 对品牌 保持缄默 Silent majority neutral
  • 6. 最后实现的真实收入 Real & final value for your brand!
  • 7. Recommendation value (future) Monetary value (actual) 5-15% of consumers
  • 8. If you think in terms of a year, plant a seed; if in terms of ten years, plant trees; if in terms of 100 years, teach the people.
  • 9. The 3 moments of truth for a brand acquisition retention recommendation conversion 1. Is the advertising (relevant) (creative) (impactful) (persuasive) enough for me to even consider buying the product 2. Is the product / service fully delivering the promises made during the pre-usage period? 3. I am so happy about my choice that it is very likely I will recommend the brand to friends, colleagues, neighbours …
  • 10. The value of the 3rd moment of truth
  • 11. Measure the Recommendation Power of your brand!
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  • 18. You can't solve a problem? Well, get down and investigate the present facts and its past history! When you have investigated the problem thoroughly, you will know how to solve it. Conclusions invariably come after investigation, and not before. Only a blockhead cudgels his brains on his own, or together in a group to &quot;find a solution&quot; or &quot;evolve an idea&quot; without making any investigation. It must be stressed that this cannot possibly lead to any effective or any good idea.
  • 19. 对话结构 Conversation Architecture 对话 社团 关系 亲和力 CONVERSATION COMMUNITY AFFINITY RELATIONSHIPS 信息 MESSAGE 经验 EXPERIENCE
  • 20. I hear and I forget. I see and I remember. I do and I understand.
  • 21. Use data to find recommenders. And communicate with them The starting point for all excellent interactive brand campaigns (with a high ROI), is the creation of a continuously growing interactive database with customers (friends, fans...) & prospects, that is continuously updated and enriched. Digital & interactive media can help you build that database 8 Unidentified prospects Identified prospects & clients database
  • 22. 8 philosophy 8 字思维
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  • 25. Mobile.The 2nd most important medium in people’s mind* i-merge | sinomonitor research
  • 26. Build an integrated campaign Fully integrated database driven & interactive marketing communication have a unique value to build consumer knowledge at the individual level of identified prospects and clients 8 newspaper ad Coupon tvc Loyalty program mobile banner i-newsletter ambassador incentives
  • 27. The growing field of digital + 500 mio Mobile users + 200 mio Internet users 120 mio Web chatters 40 mio Mobile chatters
  • 28. Adspend >< Influence BIGresearch ユ s ( http://www. bigresearch .com ) most recent Simultaneous Media Survey (SIMM 11, Dec. 07)
  • 29.
  • 30. It is easy to hate and it is difficult to love. This is how the whole scheme of things works. All good things are difficult to achieve; and bad things are very easy to get.
  • 31.
  • 32. We think too small, like the frog at the bottom of the well. He thinks the sky is only as big as the top of the well. If he surfaced, he would have an entirely different view.
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  • 34. Also in China (like in the US): online video & social networks.
  • 35. China is the social network country
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  • 37. Our greatest glory is not in never falling, but in rising every time we fall.
  • 38. Past ad-investments were largely pre-traffic based using mass media … Awareness 了解 Cognitive 辨识 Emotion 情感 Traffic 引导 Trial 尝试 Repeat 重复 Loyalty 忠诚 Advocacy 拥护
  • 39. Awareness 了解 Cognitive 辨识 Emotion 情感 Traffic 引导 Trial 尝试 Repeat 重复 Loyalty 忠诚 Advocacy 拥护 Future ad investments should be traffic & post-traffic based, inviting people to act and interact. They will be more on POS too!
  • 40. It doesn't matter if a cat is black or white, so long as it catches mice.
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  • 42. The segment targeted by i-merge
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  • 45. The superior man understands what is right; the inferior man understands what will sell.
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