The document proposes a "Bat Cave" framework for short-term project work at a Center of Excellence (CoE). Under this framework, the CoE would have "hills" led by "Hill Keepers" for periods of up to two quarters. Projects called "caves" would be undertaken by "Bats" and fall under three types: Black Bat certification projects, Green Bat process improvement projects, and Blue Bat technology demonstration projects. Projects would be evaluated based on goals and deliverables to determine whether the hill remains active. Incentives for participation include career development opportunities, recognition, and CoE points that can be used for awards or future funded work.

1. Bat Cave Project Framework for Center of Excellence 1 Proposed © Copyright 2010 Emjive Consulting LLC

2. Agenda What’s so “batty”? Bat Cave – Structure Bat Cave - Project Types Project Type Details Incentives Questions, Comments and Brickbats? 2 © Copyright 2010 Emjive Consulting LLC

3. What’s so “batty”? Bats – chosen because of the nature of the projects that will be done – “FLYING BLIND”. Bats are guided by a echo. FEEDBACK is IMPORTANT. Coming from participants, evaluators and peers. Bats hunt in packs but mostly alone. That is how most projects will start. 3 © Copyright 2010 Emjive Consulting LLC

4. Why so “batty”? Premise of the Bat Cave framework Foster Entrepreneurial Skills Breed Competition Prompt Innovation Inspired by the book – “Re-imagine” by Tom Peters. Bat Cave should NOTbe the only process framework for CoE. It is one of the project framework for short term projects with a defined goal for a group or individual. 4 © Copyright 2010 Emjive Consulting LLC

5. Bat Cave: Structure Under Bat Cave, Center of Excellence has “hills” and each hill has a leader called -“Hill Keeper” Hill Keeper is in charge of the hill for maximum of two quarters. Hill keeper must either close the hill or chose to pass the baton to someone else. Hill trading is allowed once. Health of the hill is determined by number of “caves” in the hill. (What is a cave? – next slide.) 5 © Copyright 2010 Emjive Consulting LLC

6. Bat Cave: Structure Cave = CoE Project Cave is owned by a BAT. Codenamed – “Bat Brain”. For a hill to remain standing, there should be at least one active cave. At least one active project under the CoE. Hills are evaluated for health and demolish point every quarter. 6 © Copyright 2010 Emjive Consulting LLC

7. Bat Cave: Structure Hills are evaluated by Number of projects initiated Success Ratio = (Successfully Completed/Initiated) CoE points earned based on participation and completion. Bonus CoE points based on how the project learning was applied to gain more business. Project may be successful or unsuccessful. 7 © Copyright 2010 Emjive Consulting LLC

8. Bat Cave: Project Types Three types of Projects: Black Bat Projects – Certification Project. Green Bat Project – Process Improvement/Metric Development. Blue Bat Project – Technology/Proof of Concept Project. Projects under Bat Cave run from 7 – 14 weeks. Other long terms projects can initiated by CoE, but will be outside the Bat Cave framework. 8 © Copyright 2010 Emjive Consulting LLC

9. Bat Cave: Black Bat Project Black Bat Project Certification Project Primarily initiated by Hill Master for vendor partnership. Request for certification may be initiated by individual for approval by the Hill Master. Volunteers requested for these projects. Responders earn CoE points upon selection. 9 © Copyright 2010 Emjive Consulting LLC

10. Bat Cave: Black Bat Project Process Maximum Duration: 35 working days = (1+6 weeks) Deliverables Certification from the vendor/certifying authority. Weekly Blog from Week 1 describing the learning process and learning resources used. Write up – Tips and Tricks for the exam. (Should not violate ethical terms for the exam) Resources As per SPI Human Resources Training Policy unless explicitly stated. 10 © Copyright 2010 Emjive Consulting LLC

11. Bat Cave: Black Bat Project Profile (Why? – because not everybody is a bat.) Person who has shown strong commitment for accomplishing goals or has track record of completing and maintaining certifications. Person willing to work and study beyond regular hours. Resourceful in obtaining guidance and study material independently and economically. 11 © Copyright 2010 Emjive Consulting LLC

12. Bat Cave: Black Bat Project Process: Progress tracked weekly via weekly blog and meeting with the Hill Master. Exam date should be scheduled within the first two weeks. Exam date should fall within six weeks designated for the project unless exception taken. 12 © Copyright 2010 Emjive Consulting LLC

13. Bat Cave: Green Bat Project Green Bat Project Process Improvement/Metric Development Maximum Duration: 70 working days 1 week to initiate 9 development weeks 3 “Selling” week 1 Wrap up week © Copyright 2010 Emjive Consulting LLC 13

15. Weekly Blog entries from second week of the project.

16. Write up on benefits expected

17. White Paper (Optional)

18. Future Extensions (Optional)

19. List of projects signed up to use the metric or process© Copyright 2010 Emjive Consulting LLC 14

20. Bat Cave: Blue Bat Project Blue Bat Project Proof of Concept/Technology Demonstrator Maximum Duration: 70 working days 1 week to initiate 12 development weeks 1 Wrap up week © Copyright 2010 Emjive Consulting LLC 15

22. Weekly Blog entries from second week of the project.

23. Write up on Technology and Skills gained

24. White Paper (Optional)

25. Write Up - Future Extensions (Optional)

26. Write Up – Possible use on ongoing engagements© Copyright 2010 Emjive Consulting LLC 16

27. Bat Cave: Green/Blue Bat Project Profile (Why? – because not everybody is a bat.) Driven by desire to learn and become (in)famous. Tolerant to failures Person willing to work beyond regular hours. Resourceful in obtaining resources independently and economically. Good Communication and Persuasion Skills. 17 © Copyright 2010 Emjive Consulting LLC

28. Bat Cave: Green/Blue Bat Project Process: Initiation Bright Idea! CoE can call for projects with specific goals. Project should be scoped out that it can completed within 6-8 weeks with 1-2 people working part time. Participation strictly voluntary. “Cool” Project = More People. Hill Master evaluates project for feasibility – effort, scope and benefits. 18 © Copyright 2010 Emjive Consulting LLC

29. Bat Cave: Green/Blue Bat Project Process: Assumed Conditions Equivalent to an underfunded start up Use hardware/software already available to participants Must look for open source/free/evaluation versions of the software. Can request for software licenses already available in the organization. LIMITATIONS Breed INNOVATION. Use “Jugad”. 19 © Copyright 2010 Emjive Consulting LLC

30. Bat Cave: Green/Blue Bat Project The Project Owner - “Bat Brain” decides on the participants and number of participants. Project owner can (and should) advertise his/her project. (Caution: More participants is not the goal). IMPORTANT: Plan for attrition. Scope carefully. © Copyright 2010 Emjive Consulting LLC 20

31. Bat Cave: Green/Blue Project Planning and Tracking All caves evaluated for “kill”, every two weeks. Result of “kill” evaluation are public record. Measurable Goals: Weekly Blogs briefing about the state of the project, from second week of the project start. Working and demonstrable product/Draft process available every two weeks starting at end of fourth week. Kill evaluation to look for end deliverable starting from Week 9 (Blue) and Week 7 (Black) of the project. Green Bat Project: Must have signed up at least one project to use process/metric by end of Week 10. 21 © Copyright 2010 Emjive Consulting LLC

32. Bat Cave: Incentives Incentives: Career Improvement Recognition within the organization CoE Points awarded, which will count toward annual/quarterly review. Eligible for Annual/Bi Annual Award CoE Points and track record can be used to request for a funded project. 22 © Copyright 2010 Emjive Consulting LLC

33. Questions? Comments and Suggestions welcome! Applause and Brickbats – EXPECTED! 23 © Copyright 2010 Emjive Consulting LLC

34. Thank you! For more details: Shashank Banerjea shashank@emjive.com| 678.439.5337 24 © Copyright 2010 Emjive Consulting LLC