The document discusses an upcoming lecture on banking and secretarial correspondence, covering topics like types of banking services and letters, qualities of effective bank letters, and types of secretarial correspondence letters regarding issues like non-allotment of shares and non-receipt of annual reports. Examples of sample letters for issues like stop payment of a cheque and decline in company profits are also provided. The document provides guidance on writing formal letters for banking and corporate secretarial purposes.

1. Banking & Secretarial Correspondence C.C
An interactive lecture on Banking &
Secretarial Correspondence to be
telecast on BISAG studio,Gandhinagar
Prepared by :
Prof .Dhirendra Suthar
Arts & com.College,Naroda,Ahmedabad

2. Banking & Secretarial Correspondence C.C
Banking Correspondence
“Put not your trust in money but put
your money in trust”-Holmes

3. Banking & Secretarial Correspondence C.C
1.Borrowing(deposits)
2.Lending(Overdrafts,Loans,Cash
Credit etc.)
3.Miscellaneous(DDs,collects
cheques, Locker Facility, Mutual
Fund, Insurance,Demat etc.)
Functions of Bank

4. Banking & Secretarial Correspondence C.C
 Special Facility
 ATM
 CREDIT/DEBIT Card
 Demat
 EBanking,NetBanking
,Phone Banking

5. Banking & Secretarial Correspondence C.C
Why do we write letters?
1. To give information
2. To get something done
3. To create/strengthen
Goodwill

6. Banking & Secretarial Correspondence C.C
Bank Letters’ Qualities
1. Correctness
2. Clarity
3. Courtesy
4. Conciseness
5. Naturalness

7. Banking & Secretarial Correspondence C.C
*Stop payment of cheque
*Error in Passbook
*Wrongful dishonour of cheque
*Complaint of rude behaviour
*Asking for Annual report for
Housing loan
Types of Bank Letters

8. Banking & Secretarial Correspondence C.C
*Requesting bank’s support for
Social welfare
*Error in Demat Statement
*Non Credit of shares in Demat
Account
*Transfer of Demat shares
*Intimating the loss of debit card
Types of Bank Letters

9. Banking & Secretarial Correspondence C.C
Error in passbook
• Points to be kept in mind:
• Do mention Customer id/Savings
Bank A/c No.
• Be polite in pointing out clearly an
error in Passbook
• Make a request to get an error
rectified

10. Banking & Secretarial Correspondence C.C
Asking for Annual Report for
housing loan
• Points to be kept in mind:
• Do mention Customer id/File No.
• Be polite in directing your bank to
issue Annual Report for housing loan
• Provide reason

11. Banking & Secretarial Correspondence C.C
• Sample Letters
• Stop Payment of Cheque
• Error in Demat Statement
• Loss of Debit Card

12. Banking & Secretarial Correspondence C.C
Be Courteous ,Concise, Correct
(fact/figure/language).
One page length only.
Follow YOU attitude.
Use simple English.
DO’s:

13. Banking & Secretarial Correspondence C.C
 Common Errors to be avoided :
1. Business jargon & learnedness.
2.Spelling Mistake.
3.Letter should not be too short or
too long.
4. lengthy paragraphs describing
technical matters in great depth.
5..Writing Complimentary close

14. Banking & Secretarial Correspondence C.C
Secretarial Correspondence

15. Banking & Secretarial Correspondence C.C
What is Secretary & Secretarial
Correspondence?

16. Banking & Secretarial Correspondence C.C
The word secretary is derived from
Latin word secreteus which means
a confidential officer.
Secretary can assist authorities in
carrying out the details of their
works so that all matters could be
handling in confidence/ efficiency.

17. Banking & Secretarial Correspondence C.C
• Secretary is the key person in the
joint-stock Company…
•As per Companies Act
(1956):He/She handles routine
duties of administration, writes
letters, agenda and minutes of
meetings on behalf of company.

18. Banking & Secretarial Correspondence C.C
Secretary
B.O.D.
shareholders
Employees
Public
SEBI
Govt.

19. Banking & Secretarial Correspondence C.C
Letters of Secretarial Correspondence
*Non Allotment of Shares.
*Reply to Non Allotment of Shares.
*Non Credit of Refund of the Application
Money.
*Reply to Non Credit of Refund of the
Application Money.

20. Banking & Secretarial Correspondence C.C
*Non Receipt of Annual Report.
*Reply to Non Receipt of Annual Report
*Non Credit of dividend
*Reply to Non Credit of dividend
*Shareholder’s concern over declining
profits of the company.
*Reply to Shareholder’s concern over
declining profits of the company.

21. Banking & Secretarial Correspondence C.C
Non- allotment of shares:
1. details regarding the number of
shares applied for and the amount
paid.
2. received a refund –order (details).
3. ask for the explanation/ the
scheme of allotment.

22. Banking & Secretarial Correspondence C.C
Reply:
1. Acknowledge the letter
-sorry to know.
2.the scheme of allotment was as fair - the
allotment was computerized - followed the
policy of government and guidelines of SEBI.
3. wish him/her better luck in future.

23. Banking & Secretarial Correspondence C.C
Non- receipt of a refund:
1. details regarding the number of shares
applied for and the amount paid for this.
2. received neither allotment letter nor
share certificate -long time has been
elapsed.
3. request to look into the matter and do
thenecessary.

24. Banking & Secretarial Correspondence C.C
Reply to Non Receipt:
1. received the letter
- Express your concern-sorry to know.
2. refund order already sent (Details of
refundorder no. and amount). might have
been delayed or lost in transit.
3. Enclose a form of mandate to get
dividends electronically - sorry for the
inconvenience.

25. Banking & Secretarial Correspondence C.C
Conversion of physical shares to Dmat:
•SEBI requirements client
No.,FolioNo.Distinctive No.
•details of shares that are to be
transferred.
•request to complete the formalities.

26. Banking & Secretarial Correspondence C.C
Sample Letters
 Non allotment of shares
 Decline in company’s
profit

27. Banking & Secretarial Correspondence C.C
 Common Errors to be avoided :
1. Business jargon.
2.Spelling Mistake.
3.Letter should not be too short or
too long.
4. lengthy paragraphs describing
technical matters in great depth.
5..Writing Complimentary close

28. Banking & Secretarial Correspondence C.C
Be Courteous ,Concise, Correct
(fact/figure/language).
One page length only.
Follow YOU attitude.
Use simple English.
DO’s:

29. Banking & Secretarial Correspondence C.C
13 August 2022 dpssuthar@gmail.com
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Question ???

30. Banking & Secretarial Correspondence C.C
13 August 2022 dpssuthar@gmail.com
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