The reconfiguring of the Oamaru Public Library in order to re-imagine library service, moving away from a transactional Model to a Relational model. This was achieved with no financial impact on the ratepayer, but through a loan from Council
2. WHY
• Transactional to Relational –Social and technological environment
• Social inclusion
• Future proofing – design for change
• Diverse patron needs – Traditional; Youth; Technology; Tourists
• Roles of staff
3. The Journey
• Research
• Relationships/Collaboration
Dunedin
Visits
IT, Property, Finance, (Loan from Council) HR
• Buy in
• Change management
• Designer appointed
17. Being Receptive to Customer Feedback
• Documentary DVDs
• Livingroom label placement
• Returned today books
• Large Print
• Audio books
• A letter to the newspaper
18. Making way for technology and expertise….
• Maker/Creative Space(s)
• Community Space(s)
• Continue to bridge the
digital divide
• Digitally literate staff
• Census
• Collaboration
https://www.surveymonkey.com/r/KJ6DH68
40 year old footprint: NOT fit for purpose
Libraries have always had to re-invent themselves as communities change
Technology changes
.
Taupo: Te Haerenga The Journey Mai muri ki mua From Past Forward
Designer appointed
Attended an Alan Bundy Library Design conference and a hands-on Rachel van Riel design workshop following the conference
Got Rachel to conduct a workshop in Dunedin and most staff attended
40 years old: Perfect for Transactional
No community space
Competing patron groups
Overfilled shelves
No capacity to deal with changed needs of patrons
Not enough space! not!
Removing the Returns/Issue desk barrier!
Centralizing the Help desks
Not enough room on shelves for display
A need to grow the collection
Removed 40% of stock 6 jams not 20!
Frees up staff to get out among the shelves and help customers
1) Only one place to return items
2) Self help reserves
3) Sort Assistant that does bulk returns expedites
Competing space – split them up and attract with seating and technology
Debbie
Lounging areas
Tempting face out displays
Flexible spaces: Events, with permanent screen and projector
Old office-access library and staff space
Multi purpose, bookable
Classes – data and Smart TV
Small groups – 1:1
Privacy
Noisy, quiet
pMulti-cultural
Interviews
Meetings
Maker space/Games
Homework
Another Van Riel rule broken! Labels on books…
Fiction now has space to expand, places for people to lounge and lots of display space
Some of the challenges from our customers
One year later…adjustments
98% satisfaction!
Maker Spaces
Community Spaces and collaborations – e.g. Literacy Nth Otago
Census
Staff audit survey
Spark Jump & Stepping Up
90% Digital Literacy attendees – 60+