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Rethink your Customers in Context | Rethink B2B Integration
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WHATYOUNEEDTODO
1010
Consider strategically how to
deploy a collaborative solution
based on a vision for the future,
including capability and long-term
cost considerations
Make the case for B2B
collaboration first, then
identify and champion the
value of the solution
Complete the internal
collaboration initiatives
within your control
Include cloud-based SaaS,
internal or some hybrid
combination
Follow through on planned
capability improvements
Consider other functional
areas beyond supply chain
(product development) and
if the technology supports
collaboration
Realize B2B collaboration is a
new process that extends
beyond the four walls and a
different infrastructure must
be developed
Remember collaboration is more
than just integration, it is
breaking down the walls
between collaborative
partners
Stay the course and follow
through on planned capability
improvements
Understand collaboration
could require incremental
effort in support since there
will be varying levels of
maturity within the
partner community
HOWEFFECTIVEISYOURORGANIZATION?
FOLLOWERS
(BOTTOM 70%)
LEADERS
(TOP 30%)
COMMONSTRATEGIES
INRESPONSE
TOPRESSURES
CHALLENGESTO
IMPLEMENTING
THESTRATEGIES
Collaboration initiative with suppliers
69%
40%
63%
43%
25%
30%
25%
45%
39%
35%
33%
22%
33%
14%
33%
41%
Collaboration initiative with customers
Reduce inventories through better visibility
Integrate partner facing collaboration processes
Lack of infrastructure or resources
Executive leadership reluctant to invest
Trading partner resistance to B2B collaboration
Technology solutions required are too costly
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
LEADERS
FOLLOWERS
. . . . . . . . . . Customer service (complete and on-time rate). . . . . . . . . .
. . . . . . . . . . Average cash conversion cycle. . . . . . . . . .
. . . . . . . . . . Gross margin. . . . . . . . . .
. . . . . . . . . . Increase in total landed costs. . . . . . . . . .
89.4%
40.7 days
24.8%
8.8%
96.7%
19.4 days
27.9%
1.9%
THEPRESSURESDRIVINGB2BCOLLABORATION
59%
35%
12%
24%
64%
Lack of visibility
at various nodes
in supply chain
Rising IT costs
due to outdated
systems
Rising raw material and
logistics costs
Escalating customer
service demands
Rising business
complexity
B2B Collaboration:
No Longer Optional

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B2B Collaboration: No Longer Optional [Infographic]

  • 1. Rethink your Customers in Context | Rethink B2B Integration Visit www.rethinkyourcustomer.com/b2b for webinars, videos and more. WHATYOUNEEDTODO 1010 Consider strategically how to deploy a collaborative solution based on a vision for the future, including capability and long-term cost considerations Make the case for B2B collaboration first, then identify and champion the value of the solution Complete the internal collaboration initiatives within your control Include cloud-based SaaS, internal or some hybrid combination Follow through on planned capability improvements Consider other functional areas beyond supply chain (product development) and if the technology supports collaboration Realize B2B collaboration is a new process that extends beyond the four walls and a different infrastructure must be developed Remember collaboration is more than just integration, it is breaking down the walls between collaborative partners Stay the course and follow through on planned capability improvements Understand collaboration could require incremental effort in support since there will be varying levels of maturity within the partner community HOWEFFECTIVEISYOURORGANIZATION? FOLLOWERS (BOTTOM 70%) LEADERS (TOP 30%) COMMONSTRATEGIES INRESPONSE TOPRESSURES CHALLENGESTO IMPLEMENTING THESTRATEGIES Collaboration initiative with suppliers 69% 40% 63% 43% 25% 30% 25% 45% 39% 35% 33% 22% 33% 14% 33% 41% Collaboration initiative with customers Reduce inventories through better visibility Integrate partner facing collaboration processes Lack of infrastructure or resources Executive leadership reluctant to invest Trading partner resistance to B2B collaboration Technology solutions required are too costly LEADERS FOLLOWERS LEADERS FOLLOWERS LEADERS FOLLOWERS LEADERS FOLLOWERS LEADERS FOLLOWERS LEADERS FOLLOWERS LEADERS FOLLOWERS LEADERS FOLLOWERS . . . . . . . . . . Customer service (complete and on-time rate). . . . . . . . . . . . . . . . . . . . Average cash conversion cycle. . . . . . . . . . . . . . . . . . . . Gross margin. . . . . . . . . . . . . . . . . . . . Increase in total landed costs. . . . . . . . . . 89.4% 40.7 days 24.8% 8.8% 96.7% 19.4 days 27.9% 1.9% THEPRESSURESDRIVINGB2BCOLLABORATION 59% 35% 12% 24% 64% Lack of visibility at various nodes in supply chain Rising IT costs due to outdated systems Rising raw material and logistics costs Escalating customer service demands Rising business complexity B2B Collaboration: No Longer Optional