Shawn is a documentation expert with over 10 years of experience in quality assurance, configuration management, and technical writing. He produces, edits, and manages configuration of documentation deliverables for multiple government projects. Shawn has extensive experience designing and implementing CMMI-certified processes and manages documentation libraries. He is proficient in quality management, software testing, and logistics analysis.

1. SHAWN AYERS
Combining Extensive Project Support Knowledge and Experience with Outstanding Attention to Detail
Quality Assurance – Configuration Management – Documentation
Shawn is the documentation expert for the ManTech Health and Life Sciences division. He produces,
edits, and CMs the bulk of the CDRL deliverables for a multitude of projects in support of the DHA, VA,
and the Military Health System. Shawn has written CMMI certified process plans for Documentation, CM,
QA, and Logistics. He excels at documentation task planning and fulfillment, business analysis and
strategy, quality management, and documentation version control. His services are in demand across
multiple projects and by many program managers who rely on Shawn to deliver high quality PMO
support and documentation services on time and error-free.
COMPETENCIES
Shawn is proficient in many different program management support roles.
• QUALITY ASSURANCE: Shawn is fluent with CMMI level 5 process design, documentation, and
implementation, as well as ITIL, PMBOK PMP best practices, Six Sigma quality improvement processes,
and ISO/TR Guidelines for System Documentation standards of quality management.
• CONFIGURATION MANAGEMENT: Shawn has 10 years’ experience as a Hardware / Software /
Documentation CM. He is currently tracking a $30M active inventory for several DHSS programs, as
proscribed by Federal Acquisition Regulation (FAR) Part 45 and FAR 52.245. He previously managed
the Northrop Grumman Advanced Health Information Solutions division documentation library for over 25
projects and taskings, providing documentation configuration management and version control.
• DOCUMENTATION: Shawn is the documentation expert for the ManTech Health and Life Sciences
division. He produces, edits, and CMs the bulk of the CDRL deliverables for a multitude of projects in
support of the DHA, VA, and the Military Health System. While at NG, he was responsible for the
production, editing, QA, and delivery of an average of 25,000 pages of CDRL DoD deliverables and
SDLC documentation per year.
• LOGISTICS: At ManTech, Shawn is also a Principle Logistics Analyst tasked with storing,
inventorying, and deploying $40M worth of medical logistics systems hardware to all US Military Health
System sites both domestic and international. Shawn helped design an approved and scalable
Government property management system for ManTech H&LS division that tracks GFE from receipt to
proper final disposition.
• PROPOSALS: Shawn has provided winning proposal assistance with RFP analysis; proposal
writing, formatting, and editing; capture planning; and reviews.
• SOFTWARE TESTING: Shawn was responsible for writing test plans and executing software
testing for the AHLTA Integration project. He is familiar issue tracking software such as JIRA.
• SECURITY CLEARANCE: IT II Public Trust – Upgradeable to Secret (Active, 2006)

2. SHAWN AYERS
EDUCATION
Bachelors of Arts in English (Writing Focus) – Marshall University – 1995
• Minors in Art and History
Continuous Ongoing Education – Shawn is always learning new skillsets to help his team, employer, and
client in whatever capacity is needed
WORK EXPERIENCE
ManTech Health and Life Sciences (formerly Evolvent) QA/CM and Technical Writer/Editor
03.2010 – present Herndon, VA
Shawn serves ManTech and the DoD client in a multitude of roles as their Asset/Quality Management
and Technical Writer/Editor specialist. His duties include technical writing and editing of CDRL
deliverables and the full spectrum of Software Release Life Cycle documentation, as well as inventory
management of GFE, inventory level control, software testing and troubleshooting, project management
support, technical and business writing, business strategy and proposal assistance. His duties span
several different projects and roles. He has accomplished the following in his time at ManTech:
• Provides logistics management and support on the JMLFDC contract, supplying over $40M in
hardware such as servers, printers, laptops, handheld terminals, and more to over 100 MHS MTF sites
both domestic and OCONUS.
• Shawn is the documentation lead on the AHLTA Integration, MEB, CHDR, BHIE, VLER, and
JMLFDC projects. He is responsible for technical writing and editing of CDRL deliverables and the full
spectrum of Software Release Life Cycle documentation.
• Shawn performed business analysis, risk analysis, and provided PM support to the Virtual World
project for the National Intrepid Center of Excellence (NICoE) work on virtual reality treatments for
traumatic brain injury and psychological health.
• Shawn has provided winning proposal assistance with RFP analysis; proposal writing, formatting,
and editing; capture planning; and reviews.
Northrop Grumman Advanced Health Information Solutions Documentation QA Manager
10.2006 – 03.2010 Chantilly, VA
Shawn directed the DocQA team on the writing, editing, quality assurance, CM/version control, and delivery of
contractual and interdepartmental documentation for over 25 projects and taskings. He is an experienced
PMO support manager, project scheduler, and technical writer/editor. Shawn also managed the
documentation library for all NG projects and CMMI processes, providing documentation configuration
management and version control. He has in-depth knowledge of Software Lifecycle documentation and often
teams with other departments to support related tasks such as proposals, white papers, and contracts.
• Trains and manages the documentation staff of technical writers/editors.
• Conducts document-related risk assessment.
• Serves as a liaison among the Documentation Department and project managers, functional
managers, senior management, and the customer.
• Implements and updates processes to improve workflow and deliverable quality.