- The document is a letter from Shawn Bae thanking Nalish for being part of the Bullet Proof Manager Training program since September 2011. - Bae learned many management approaches, strategies, and tips from the sessions and debrief meetings that helped improve their skills as a manager. - Completing the program marks a new start for Bae as a Bullet Proof manager, and they will continue applying what they learned to challenges in their job.