Mitel provides smart business communication solutions including unified communications, mobility solutions, customer interaction solutions, telecollaboration solutions, and managed services solutions. They aim to help businesses of all sizes collaborate and communicate simply and cost-effectively through an award-winning portfolio of IP and unified communications solutions.
This annual review document from Logicalis provides an overview of the company's performance in 2011 and objectives for 2012. Some key points:
- Revenues increased 25% to $1.05 billion and EBITDA increased 26% to $53.3 million due to excellent operational management and increasing business diversification.
- Three acquisitions were completed in Europe, the US, and Asia Pacific to expand operations and services portfolio.
- Objectives for 2012 include increasing revenues, profitability, and services portfolio such as cloud-based services, as well as seeking further acquisition targets.
- The Chairman notes a strong performance with all regions seeing growth, particularly the US and South America. As services
Access One provides tailored communication solutions for businesses by understanding their unique needs and offering a range of high-quality products like data, internet, voice, and integrated services. They recognize the importance of optimizing communications, increasing productivity, and staying secure. Access One aims to simplify billing by consolidating services on one invoice and providing management reports to multiple locations.
WebSphere Connectivity & Integration: Leveraging responsive IT to make your b...IBM Sverige
Hursley Comes To You 2011
WebSphere Connectivity & Integration:
Leveraging responsive IT to make your business
smarter and more agile
Chris Sharp
STSM, Master Inventor
The document discusses how cloud computing and consumerization are impacting enterprises. IT departments now face pressures to cut costs from executives and be more transparent financially. Cloud services allow organizations to source IT services externally instead of maintaining their own internal IT infrastructure. The document outlines different types of IT services an organization can source, such as infrastructure services, platform services, and software services. It defines cloud computing as a model that provides on-demand, configurable access to shared computing resources over a network.
CEOs now expect IT to provide profitable growth and business agility. Is outsourcing the best way to achieve this?
The Olympic Games is the biggest managed IT services contract in world sport and involves coordinating a multitude of different providers. This new Fast Track Guide on Managed Services is quick to read and formed from the very latest thinking. It shows how providers such as Atos use their experience to build an ecosystem of clients, partners and of course expertise to leverage emerging technologies and market trends.
Managing Information Technology Servicesmichaelmadsen
1. The document discusses the increasing pressure faced by IT organizations to justify costs and demonstrate value to the business. It describes various external factors like commoditization of technology as well as internal factors driving this pressure.
2. Adopting a services approach provides a framework for IT organizations to address challenges by focusing on customer needs and satisfaction. A services model defines what the IT organization delivers and gets in return through services.
3. The benefits of a services approach include helping the IT organization communicate value, align with business needs, and identify required capabilities. It also provides a basis for comparing internal and external service providers.
We know what it takes to solve our clients’ biggest challenges, and we’ve spent the last 50 years delivering software that is fueled by expertise, built for change, and ready for work.
This document discusses unified communications solutions from ADTRAN. It provides an overview of key unified communications features such as unified messaging, desktop faxing, find me/follow me, click-to-dial, presence, enterprise instant messaging, automating business processes, simplified administration experiences, and other features. The document also discusses why organizations implement unified communications to streamline communications, enhance collaboration and operational efficiency, and control costs. Users also benefit from increased productivity, convenience, responsiveness, and control over their communications.
This annual review document from Logicalis provides an overview of the company's performance in 2011 and objectives for 2012. Some key points:
- Revenues increased 25% to $1.05 billion and EBITDA increased 26% to $53.3 million due to excellent operational management and increasing business diversification.
- Three acquisitions were completed in Europe, the US, and Asia Pacific to expand operations and services portfolio.
- Objectives for 2012 include increasing revenues, profitability, and services portfolio such as cloud-based services, as well as seeking further acquisition targets.
- The Chairman notes a strong performance with all regions seeing growth, particularly the US and South America. As services
Access One provides tailored communication solutions for businesses by understanding their unique needs and offering a range of high-quality products like data, internet, voice, and integrated services. They recognize the importance of optimizing communications, increasing productivity, and staying secure. Access One aims to simplify billing by consolidating services on one invoice and providing management reports to multiple locations.
WebSphere Connectivity & Integration: Leveraging responsive IT to make your b...IBM Sverige
Hursley Comes To You 2011
WebSphere Connectivity & Integration:
Leveraging responsive IT to make your business
smarter and more agile
Chris Sharp
STSM, Master Inventor
The document discusses how cloud computing and consumerization are impacting enterprises. IT departments now face pressures to cut costs from executives and be more transparent financially. Cloud services allow organizations to source IT services externally instead of maintaining their own internal IT infrastructure. The document outlines different types of IT services an organization can source, such as infrastructure services, platform services, and software services. It defines cloud computing as a model that provides on-demand, configurable access to shared computing resources over a network.
CEOs now expect IT to provide profitable growth and business agility. Is outsourcing the best way to achieve this?
The Olympic Games is the biggest managed IT services contract in world sport and involves coordinating a multitude of different providers. This new Fast Track Guide on Managed Services is quick to read and formed from the very latest thinking. It shows how providers such as Atos use their experience to build an ecosystem of clients, partners and of course expertise to leverage emerging technologies and market trends.
Managing Information Technology Servicesmichaelmadsen
1. The document discusses the increasing pressure faced by IT organizations to justify costs and demonstrate value to the business. It describes various external factors like commoditization of technology as well as internal factors driving this pressure.
2. Adopting a services approach provides a framework for IT organizations to address challenges by focusing on customer needs and satisfaction. A services model defines what the IT organization delivers and gets in return through services.
3. The benefits of a services approach include helping the IT organization communicate value, align with business needs, and identify required capabilities. It also provides a basis for comparing internal and external service providers.
We know what it takes to solve our clients’ biggest challenges, and we’ve spent the last 50 years delivering software that is fueled by expertise, built for change, and ready for work.
This document discusses unified communications solutions from ADTRAN. It provides an overview of key unified communications features such as unified messaging, desktop faxing, find me/follow me, click-to-dial, presence, enterprise instant messaging, automating business processes, simplified administration experiences, and other features. The document also discusses why organizations implement unified communications to streamline communications, enhance collaboration and operational efficiency, and control costs. Users also benefit from increased productivity, convenience, responsiveness, and control over their communications.
Managing Unprecedented Change with Business TransformationCisco Canada
This presentation will discuss how to manage change with business transformation, including: the shifting landscape, business imperatives and technology transformations, as well as, IT implications.
Contact Center Conference Romania May 2004Luis Filipe
The document discusses a managed contact center solution from Alcatel-Lucent for service providers. It provides an overview of the solution, including the key products involved like the Genesys contact center suite and Alcatel-Lucent 8642 Flexible Routing Controller. It also discusses how Alcatel-Lucent's professional services help service providers with solutions like analyzing business cases and providing sales and marketing support. Finally, it provides an example of a tier 1 service provider that implemented a hosted IP contact center solution across three continents using Alcatel-Lucent's managed customer interaction solution.
E Business Integration. Enabling the Real Time EnterpriseJohan Blomme
The document discusses the transition to the real-time enterprise and the importance of integration, collaboration, and personalization. It notes that businesses must replace industrial-age strategies with real-time processes based on information. To compete in the new economy, companies must focus on customer experiences and knowledge across the entire value chain. Real-time data integration and business intelligence are essential for enabling personalization, predictive analytics, and a proactive, customer-centric approach.
Infosys' Customer Relationship Management solution helped the client achieve process harmonization enabling them to serve their customers better - providing the right solutions at the right time
Liaison Technologies provides integration and data management services globally to help clients address complex challenges. Founded in 2000, Liaison has grown organically and through acquisitions, offering state-of-the-art, flexible solutions to meet customers' unique needs. Their services include a data exchange platform, master data management, and professional consulting to help customers' integration and data management evolve over time.
NTT Group is a global technology company with over 242,000 employees worldwide. They invest $2.2 billion annually in R&D and have a network coverage in 196 countries and regions. NTT Group provides end-to-end cloud services including infrastructure, platform and software as a service. They aim to be the world's preferred partner for cloud services by offering flexible and secure cloud solutions tailored to clients' needs through consulting, migration, management and security services.
The document provides tips for planning business goals and success for the new year. It recommends defining a vision statement for where you want the business to be in a year. Then, look back at the previous year's expenses, staffing, marketing, and competition to help plan ahead. Identify no more than ten goals and how to achieve each one, such as reducing expenses by 4% by getting better insurance rates and enacting a new office supply budget. Overall, simple planning approaches can help set a foundation to reach business goals for the new year.
Ibm smarter commerce announcement industry analyst march 10Mauricio Godoy
The document summarizes IBM's recent focus on and investments in Smarter Commerce. Key points include:
1) IBM has made $2.5 billion in commerce-related acquisitions and software investments since 2010 to position itself as the only solutions provider integrating all elements of the commerce lifecycle.
2) IBM is expanding its Global Business Services with new Smarter Commerce consulting services and software to help companies better manage their value chain and put the customer at the center.
3) Smarter Commerce is IBM's approach to help companies increase value for customers, partners, and shareholders by optimizing buy, market, sell, and service processes in today's digital world.
Cloud Summit 2012: Driving Revenue with a Three Pronged Approach To Cloud and...CA Nimsoft
Today’s most successful MSPs differentiate themselves from huge market players by bundling services together in unique ways, and tailoring their offers to the particular needs of their customers. This session addresses how a modular approach to popular managed and cloud services enables MSPs to grow their business at attractive margins.
For more information, visit: http://www.nimsoft.com.
Dell pioneered the concept of virtual integration, where it coordinates with strategic partners to assemble computers rather than vertically integrating and producing every component itself. This allows Dell to focus on adding value through customer service while leveraging others' investments. Key benefits for Dell include bringing products to market faster than competitors, offering extensive customization, attracting large business customers, reducing costs which it passes on to consumers, and achieving industry-leading growth and market share as a result.
Dell pioneered an innovative inventory management system focused on minimizing inventory and maximizing profitability. The system utilizes a build-to-order philosophy with just-in-time inventory practices and zero inventory warehouses. Components are sourced globally from suppliers and assembled only after receiving customer orders. This allows Dell to fulfill customized orders within days while avoiding the costs of storing unsold inventory. The system transformed Dell's supply chain from maintaining weeks of inventory to generating over $15 million in sales daily with under one day of inventory on hand.
Dell's direct sales model allowed it to achieve several strategic advantages over competitors. By eliminating resellers, Dell reduced costs and was able to pass on savings to customers. Dell also maintained very low inventory levels and collaborated closely with suppliers to achieve just-in-time manufacturing. This allowed Dell to quickly customize products for customers and respond rapidly to problems. Dell's build-to-order and mass customization approach positioned it for success as the PC industry grew rapidly in the 1990s.
The document is a presentation that outlines Dell's history and supply chain strategies. It discusses Dell's founding in 1984 and key milestones as it became the #1 PC maker such as launching their website in 1994. It describes Dell's build-to-order model and how they optimized their supply chain through just-in-time inventory and close relationships with suppliers. The presentation notes challenges Dell faced in the 2000s and recommendations for improving customer uncertainty and competition.
The document discusses how SIP-enabled VoIP solutions can empower organizations to improve customer service operations and drive greater business value. SIP allows for virtualization of contact center resources across multiple locations, improving agent productivity and reducing costs. It also enables presence-based applications and unified communications to enhance the customer experience. Adopting SIP-based VoIP architectures provides strategic benefits like competitive differentiation and new customer-oriented applications.
Dell implemented a new business model where it converted its operations to build-to-order and eliminated inventories through just-in-time systems. This allowed Dell to integrate new technologies quickly and maintain low inventory levels. Dell also began selling directly to consumers. By putting supply chain capabilities at the core of its strategy, Dell developed superior supply chain management that improved efficiency. However, Dell had to make strategic tradeoffs to align its functions with this new business model.
The document discusses how the IBM zEnterprise system can provide benefits for healthcare organizations by helping them improve operational effectiveness, achieve better quality and outcomes, and enable collaborative care. It highlights key capabilities of the zEnterprise system like cost savings, security, availability, efficiency and scalability. The system allows consolidation of platforms and simplification of IT infrastructure to help healthcare providers reduce complexity and costs while improving services.
This document discusses pressures in the business environment and how organizations respond through information technology. It describes characteristics of the digital economy and how digital enterprises use IT to engage customers, boost productivity, and improve efficiency. The major pressures organizations face are from markets, technology, and society. Market pressures include global competition, the need for real-time operations, a changing workforce, and powerful customers. Technology pressures stem from constant innovation and the resulting technological obsolescence and information overload. Organizations use IT solutions to adaptively respond to these environmental pressures.
Logicalis had a strong financial year in 2011 with revenues and EBITDA increasing 25% and 26% respectively. The company saw growth across all regions, particularly strong growth in South America. Logicalis completed three acquisitions during the year to expand its capabilities and geographical reach. While market conditions remained difficult in some areas, the company expects continued profitable growth in 2012 as the global market recovers and demand for cloud-based services increases.
Optimizing Your Communications In A Recession Wp090993Erik Ginalick
Optimizing communications during an economic recession can help businesses reduce costs and improve productivity. Focusing on voice over IP telephony, mobility solutions, conferencing technologies, and new applications allows businesses to improve collaboration, shorten product development cycles, and reduce costs. Conducting communications audits, exploring alternative provider options, deploying cost-saving technologies like teleworking, and developing an online presence are tactics that can help drive operational efficiencies using communications solutions.
The document discusses Nexys, a company that builds custom web applications to help businesses prepare for future changes through increased digitization. It summarizes Nexys' approach of providing a bespoke service to understand each client's unique needs and vision in order to quickly deliver expertly crafted software solutions. The document also outlines how small and medium enterprises (SMEs) create significant value but often fail to capture it due to weak knowledge sharing and lack of digital tools. It proposes that Nexys provides a better alternative to proprietary software or in-house development by managing the entire custom web app development process using experienced strategists and engineers.
Itec is a leading provider of document management, print, production printing, enterprise communications, and financial solutions. They deliver end-to-end solutions combining expertise and technology to support businesses. Itec aims to be the preferred solutions provider through nurturing innovation, hiring talented staff, forging partnerships, and building support systems. They deliver strategic business solutions to help clients save money and enhance productivity.
Itec is a leading provider of document management, print, production printing, enterprise communications, and financial solutions. It delivers end-to-end solutions combining expertise and technology to support businesses. Itec has over 47 strategic partners and strives to be the preferred solutions provider through innovation, hiring talented staff, forging partnerships, and building support structures. It delivers strategic business solutions that help clients save money and enhance productivity.
Managing Unprecedented Change with Business TransformationCisco Canada
This presentation will discuss how to manage change with business transformation, including: the shifting landscape, business imperatives and technology transformations, as well as, IT implications.
Contact Center Conference Romania May 2004Luis Filipe
The document discusses a managed contact center solution from Alcatel-Lucent for service providers. It provides an overview of the solution, including the key products involved like the Genesys contact center suite and Alcatel-Lucent 8642 Flexible Routing Controller. It also discusses how Alcatel-Lucent's professional services help service providers with solutions like analyzing business cases and providing sales and marketing support. Finally, it provides an example of a tier 1 service provider that implemented a hosted IP contact center solution across three continents using Alcatel-Lucent's managed customer interaction solution.
E Business Integration. Enabling the Real Time EnterpriseJohan Blomme
The document discusses the transition to the real-time enterprise and the importance of integration, collaboration, and personalization. It notes that businesses must replace industrial-age strategies with real-time processes based on information. To compete in the new economy, companies must focus on customer experiences and knowledge across the entire value chain. Real-time data integration and business intelligence are essential for enabling personalization, predictive analytics, and a proactive, customer-centric approach.
Infosys' Customer Relationship Management solution helped the client achieve process harmonization enabling them to serve their customers better - providing the right solutions at the right time
Liaison Technologies provides integration and data management services globally to help clients address complex challenges. Founded in 2000, Liaison has grown organically and through acquisitions, offering state-of-the-art, flexible solutions to meet customers' unique needs. Their services include a data exchange platform, master data management, and professional consulting to help customers' integration and data management evolve over time.
NTT Group is a global technology company with over 242,000 employees worldwide. They invest $2.2 billion annually in R&D and have a network coverage in 196 countries and regions. NTT Group provides end-to-end cloud services including infrastructure, platform and software as a service. They aim to be the world's preferred partner for cloud services by offering flexible and secure cloud solutions tailored to clients' needs through consulting, migration, management and security services.
The document provides tips for planning business goals and success for the new year. It recommends defining a vision statement for where you want the business to be in a year. Then, look back at the previous year's expenses, staffing, marketing, and competition to help plan ahead. Identify no more than ten goals and how to achieve each one, such as reducing expenses by 4% by getting better insurance rates and enacting a new office supply budget. Overall, simple planning approaches can help set a foundation to reach business goals for the new year.
Ibm smarter commerce announcement industry analyst march 10Mauricio Godoy
The document summarizes IBM's recent focus on and investments in Smarter Commerce. Key points include:
1) IBM has made $2.5 billion in commerce-related acquisitions and software investments since 2010 to position itself as the only solutions provider integrating all elements of the commerce lifecycle.
2) IBM is expanding its Global Business Services with new Smarter Commerce consulting services and software to help companies better manage their value chain and put the customer at the center.
3) Smarter Commerce is IBM's approach to help companies increase value for customers, partners, and shareholders by optimizing buy, market, sell, and service processes in today's digital world.
Cloud Summit 2012: Driving Revenue with a Three Pronged Approach To Cloud and...CA Nimsoft
Today’s most successful MSPs differentiate themselves from huge market players by bundling services together in unique ways, and tailoring their offers to the particular needs of their customers. This session addresses how a modular approach to popular managed and cloud services enables MSPs to grow their business at attractive margins.
For more information, visit: http://www.nimsoft.com.
Dell pioneered the concept of virtual integration, where it coordinates with strategic partners to assemble computers rather than vertically integrating and producing every component itself. This allows Dell to focus on adding value through customer service while leveraging others' investments. Key benefits for Dell include bringing products to market faster than competitors, offering extensive customization, attracting large business customers, reducing costs which it passes on to consumers, and achieving industry-leading growth and market share as a result.
Dell pioneered an innovative inventory management system focused on minimizing inventory and maximizing profitability. The system utilizes a build-to-order philosophy with just-in-time inventory practices and zero inventory warehouses. Components are sourced globally from suppliers and assembled only after receiving customer orders. This allows Dell to fulfill customized orders within days while avoiding the costs of storing unsold inventory. The system transformed Dell's supply chain from maintaining weeks of inventory to generating over $15 million in sales daily with under one day of inventory on hand.
Dell's direct sales model allowed it to achieve several strategic advantages over competitors. By eliminating resellers, Dell reduced costs and was able to pass on savings to customers. Dell also maintained very low inventory levels and collaborated closely with suppliers to achieve just-in-time manufacturing. This allowed Dell to quickly customize products for customers and respond rapidly to problems. Dell's build-to-order and mass customization approach positioned it for success as the PC industry grew rapidly in the 1990s.
The document is a presentation that outlines Dell's history and supply chain strategies. It discusses Dell's founding in 1984 and key milestones as it became the #1 PC maker such as launching their website in 1994. It describes Dell's build-to-order model and how they optimized their supply chain through just-in-time inventory and close relationships with suppliers. The presentation notes challenges Dell faced in the 2000s and recommendations for improving customer uncertainty and competition.
The document discusses how SIP-enabled VoIP solutions can empower organizations to improve customer service operations and drive greater business value. SIP allows for virtualization of contact center resources across multiple locations, improving agent productivity and reducing costs. It also enables presence-based applications and unified communications to enhance the customer experience. Adopting SIP-based VoIP architectures provides strategic benefits like competitive differentiation and new customer-oriented applications.
Dell implemented a new business model where it converted its operations to build-to-order and eliminated inventories through just-in-time systems. This allowed Dell to integrate new technologies quickly and maintain low inventory levels. Dell also began selling directly to consumers. By putting supply chain capabilities at the core of its strategy, Dell developed superior supply chain management that improved efficiency. However, Dell had to make strategic tradeoffs to align its functions with this new business model.
The document discusses how the IBM zEnterprise system can provide benefits for healthcare organizations by helping them improve operational effectiveness, achieve better quality and outcomes, and enable collaborative care. It highlights key capabilities of the zEnterprise system like cost savings, security, availability, efficiency and scalability. The system allows consolidation of platforms and simplification of IT infrastructure to help healthcare providers reduce complexity and costs while improving services.
This document discusses pressures in the business environment and how organizations respond through information technology. It describes characteristics of the digital economy and how digital enterprises use IT to engage customers, boost productivity, and improve efficiency. The major pressures organizations face are from markets, technology, and society. Market pressures include global competition, the need for real-time operations, a changing workforce, and powerful customers. Technology pressures stem from constant innovation and the resulting technological obsolescence and information overload. Organizations use IT solutions to adaptively respond to these environmental pressures.
Logicalis had a strong financial year in 2011 with revenues and EBITDA increasing 25% and 26% respectively. The company saw growth across all regions, particularly strong growth in South America. Logicalis completed three acquisitions during the year to expand its capabilities and geographical reach. While market conditions remained difficult in some areas, the company expects continued profitable growth in 2012 as the global market recovers and demand for cloud-based services increases.
Optimizing Your Communications In A Recession Wp090993Erik Ginalick
Optimizing communications during an economic recession can help businesses reduce costs and improve productivity. Focusing on voice over IP telephony, mobility solutions, conferencing technologies, and new applications allows businesses to improve collaboration, shorten product development cycles, and reduce costs. Conducting communications audits, exploring alternative provider options, deploying cost-saving technologies like teleworking, and developing an online presence are tactics that can help drive operational efficiencies using communications solutions.
The document discusses Nexys, a company that builds custom web applications to help businesses prepare for future changes through increased digitization. It summarizes Nexys' approach of providing a bespoke service to understand each client's unique needs and vision in order to quickly deliver expertly crafted software solutions. The document also outlines how small and medium enterprises (SMEs) create significant value but often fail to capture it due to weak knowledge sharing and lack of digital tools. It proposes that Nexys provides a better alternative to proprietary software or in-house development by managing the entire custom web app development process using experienced strategists and engineers.
Itec is a leading provider of document management, print, production printing, enterprise communications, and financial solutions. They deliver end-to-end solutions combining expertise and technology to support businesses. Itec aims to be the preferred solutions provider through nurturing innovation, hiring talented staff, forging partnerships, and building support systems. They deliver strategic business solutions to help clients save money and enhance productivity.
Itec is a leading provider of document management, print, production printing, enterprise communications, and financial solutions. It delivers end-to-end solutions combining expertise and technology to support businesses. Itec has over 47 strategic partners and strives to be the preferred solutions provider through innovation, hiring talented staff, forging partnerships, and building support structures. It delivers strategic business solutions that help clients save money and enhance productivity.
Itec is a leading provider of document management, print, production printing, enterprise communications, and financial solutions. It delivers end-to-end solutions combining expertise and technology to support businesses. Itec has over 47 strategic partners and strives to be the preferred solutions provider through innovation, hiring talented staff, forging partnerships, and building support structures. It delivers strategic business solutions that help clients save money and enhance productivity.
Smarter solutions for at Smarter PlanetIBM Danmark
The document discusses how IBM's "Smarter Commerce" strategy helps companies adapt to a changing business environment where customers have more power and expectations. It focuses on using insights from customer data to improve the customer experience across the entire commerce cycle, from marketing and sales to service, in order to drive growth and increase margins. The strategy aims to place the customer at the center and maximize insight, collaboration, and value for customers and partners.
Infosys provides a range of mobile and wireless services and capabilities to businesses. This includes developing mobile applications, wireless networks, and infrastructure. Infosys also has a Wireless Center of Excellence that pursues R&D in wireless technologies to enable anytime, anywhere access to information services. As an example, Infosys provided IT solutions and mobile applications for a large European mobile service provider to help reduce costs and offer new flexible services.
This document provides information about Linea Directa Communications, a direct marketing services company operating in Central and Eastern Europe. It discusses how Linea Directa can help maximize customer value for clients through direct multi-channel communication campaigns. Key services mentioned include call centers, data analytics, loyalty programs, telesales, and customer relationship management. The document also notes Linea Directa's network of local marketing centers across 19 CEE countries and over 700 employees.
The company provides cloud-based business software solutions and services. It started in 1999 and has since developed applications like E-ON RIX and E-ON EPI to help customers automate processes, integrate systems, and gain insights. Notable achievements include winning IBM awards, having over 12,000 users across many industries, and processing over 20,000 daily transactions through its software as a service model. It has also expanded to the US market under the brand MyDealerSoft.
Mantra Information Services for Software Development, Application Development and It Consulting Company headquartered in Morristown, New Jersey, USA provides Mobile Application Development, Custom Website Development & Technology Staffing.
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pcpchandor
This document discusses how IBM has adopted social business practices to power its large, global operations. It summarizes how IBM uses social collaboration among its 400,000 employees and 100,000 partners to increase productivity, drive innovation, and deepen client relationships. Some key tactics include allowing social tools for communication, crowdsourcing ideas from professional networks, and optimizing the workforce through remote and diverse collaborations.
This document discusses how companies can pave the path to digital transformation. It introduces Global Digital Services, which helps companies unite people, business and technology. The challenges of digitization are described, such as how it will impact business more than the internet. Four core domains for companies to focus on are identified: customer experience, operational excellence, trust and compliance, and business reinvention. Specific strategies and services within each domain are outlined, such as building customer-centric ecosystems and harnessing data through content platforms.
Creating Dynamic Business Networks: Removing IT Silos to Create Smarter Compu...Karl Roche
This document discusses IBM's Smarter Computing initiative to remove IT silos and create a more integrated and flexible computing environment. It argues that traditional IT management is becoming too costly and inefficient, while cloud computing provides an opportunity to optimize resources across organizations. The document outlines how IBM envisions smarter computing providing a pool of integrated resources and services to drive business innovation and transformation. It provides an example of how a retailer leveraged smarter computing through a private cloud to create new partnerships and offerings.
IBM's Smarter Computing initiative aims to help organizations remove IT silos and integrate resources to create a more flexible computing platform. Traditional IT management has become inefficient, while cloud computing allows organizations to optimize resources across business networks. The document discusses how cloud computing can connect internal and external resources to support innovation and transformation.
Logica provides consulting, systems integration, and outsourcing services to help energy utilities address challenges from regulatory changes and new technologies. They help utilities optimize processes, implement smart metering and charging networks, integrate customer-facing systems, and consolidate operations from mergers. Logica has experience supporting energy market liberalization globally and infrastructure management for major German utilities. Their services aim to increase customer value through innovative, cost-effective solutions.
This document provides information about Konica Minolta, a company that offers innovative print and content management solutions. It highlights Konica Minolta's values of being customer-centric, innovative, and committed to sustainability. The company has a long history of pioneering new technologies and solutions to improve efficiency and reduce environmental impact. Konica Minolta offers a range of integrated solutions including multifunction printers, professional printing solutions, and content services to help customers work smarter and reduce costs.
Ibm smarter commerce announcement industry analyst march 10Mauricio Godoy
The document summarizes IBM's recent investments and acquisitions positioning them as a provider of smarter commerce solutions that integrate buying, marketing, selling, and service capabilities. Key points include IBM expanding its global business services with new smarter commerce consulting and software offerings, $2.5 billion in commerce-related acquisitions and investments since 2010, and a focus on helping companies better manage their value chain and put the customer at the center.
The document discusses how every company has become a software company due to digital transformation. It provides examples of companies like Ford, Dreamworks, and Fedex that have transformed their traditional businesses into technology hubs by embracing innovation. These companies build and own sophisticated software that drives key functions and creates new revenue streams. The document advocates that enterprises must undergo an organizational transformation to develop internal technological capabilities and build strategic partnerships to facilitate digital transformation and become software product companies.
2. Smart Business
Communication Solutions Why Mitel?
Necessity is the mother of
invention. To stay competitive
in today’s always-on global
business community, being
able to communicate …
anytime, anywhere … is
definitely a necessity.
That’s why Mitel is reinventing
how successful organizations
like yours are gaining competi-
tive advantage. With a proven
portfolio of smart business
communication solutions to
make communicating and
collaborating easy … anytime,
anywhere.
So why reinvent the wheel?
Let’s “flip through” how you
can dramatically enhance your
business performance by
staying on the cutting edge
of today’s most advanced
communications technology …
with Mitel.
3. Smart Business
Communication Solutions Who We Are
Mitel is a market leader in providing business
communication solutions for organizations
who want to:
… with standards-based IP
Save Money communications platforms and
applications that help you
• work better, faster, smarter
• reduce operational costs
• improve cash flow management
• generate new revenue streams
• leverage your existing communications
Global Leader, Local Presence
infrastructure as you transition to more
• Single-source provider for turnkey IP advanced capabilities – when your
and Unified Communications solutions
• 400,000+ customers serving 20 business needs dictate
million users in 90 countries through
more than 100 direct offices and
1,400 resellers worldwide
• Scalable, tailored solutions for distrib- Stay Connected
… with flexible work, mobility … with eco-friendly, IP-powered
uted organizations with up to 65,000 Anytime, and collaboration tools that break Be Green applications and products made
users and enterprises with fewer than Anywhere
down the barriers to effective from recyclable materials designed
five to more than 1,000 users
• Industry-leading Managed Services communication. to use less electricity and help
Program, with end-to-end commu- reduce energy costs.
nications services and technology
obsolescence protection – all for one
fixed monthly fee
• #1 in the U.S. IP SMB market (up to
Excel in
… with 24/7 availability, first-call
500 employees)* Customer resolution, seamless connectivity,
• #1 on “Highest Climbers” list in 2008 Service
Financial Post 500 top companies by and monitoring and management
revenue tools to maximize your resources.
• ISO 14001 (Environmental Manage-
ment System) certified and founding
member of The Climate Registry
*Source: “InfoTrack for Unified Communications”:
InfoTech, April 2007
1
Who We Are
4. Smart Business
Communication Solutions What We Do
Mitel helps businesses of all sizes collaborate
and communicate simply and cost-effectively …
anytime, anywhere.
We’re focused on meeting the communications
needs of organizations of all types and sizes,
from home-based small businesses to global
conglomerates. With unmatched reliability and
scalability, our solutions help dramatically
improve your business performance by:
• Enhancing employee productivity
• Increasing customer service
Mitel Vertical Market Solutions • Reducing costs
Your organization has unique, dynamic • Generating new revenue streams
requirements that demand more than
advanced technology. You need a partner
that understands how your business
Our approach is unique. We see business
operates, what your customers expect communications as an investment in
and how to serve their needs. ongoing performance – not a one-time
Mitel’s highly trained market specialists
equipment acquisition. Our commitment to
are dedicated to providing your business understanding your business needs means
with tailored, industry-specific solutions we provide tailored, industry-specific and
to help you gain competitive advantage
in a variety of vertical markets, including:
user-centric solutions to maximize your
return on investment.
• Automotive
• Education
• Financial Services
• Government
• Health Care
• Hospitality
• Legal Services
• Manufacturing
• Retail
2
What We Do
5. Smart Business
Communication Solutions How We Do It
Mitel helps businesses of all sizes collaborate
and communicate with an award-winning
portfolio of IP solutions that dramatically
enhance business performance.
Mitel’s standards-based, IP-enabled solutions
include industry-leading business phone
systems and presence-based applications that Customer Interaction
deliver a sophisticated range of voice and Solutions
data communications and lower your total • Provide superior, personalized
cost of ownership. customer service
• Build brand and customer loyalty
Award-winning Portfolio Unified Communications • Streamline call center
of IP and UC Solutions Solutions management
• Enable seamless • Create new revenue opportunities
Mitel Dynamic Extension 2009
CATA Alliance Innovation and communications, anytime,
Leadership Award
anywhere
Mitel Communications Suite • Simplify communications TeleCollaboration Solutions
2008 INTERNET TELPHONY
Product of the Year management • Conduct timely, money-saving
for Outstanding Business
Value and Innovation • Automate business processes Web-based meetings
• Reduce costs • Improve workgroup collaboration
Mitel Communications Suite • Speed decision making
2008 INTERNET TELPHONY
Product of the Year • Reduce travel and outsourced
for Outstanding Business
Value and Innovation Mobility Solutions services costs
• Work more efficiently,
Mitel Customer Interaction
be more productive, anytime,
Solutions
2008 Product of the Year
anywhere Managed Services Solutions
Customer Interaction Solutions
Magazine
• Stay connected in real-time • End-to-end communications
• Access network features and • Built-in migration to protect
applications while on the go against technology obsolescence
Mitel Live Business Gateway
2008 Unified Communications
• Significantly reduce mobile • One fixed monthly fee
Excellence Award
Unified Communications Magazine
phone costs • Improve cash flow management
3
How We Do It
6. Smart Business
Communication Solutions Mitel Solution
Benefits
• Improve business processes
• Break down communication barriers
• Lower energy consumption
• Deliver competitive advantage
• Save money
Mitel Product Philosophies • Fixed monthly cost
• Focus on applications
• Ensure total return on investment • Cash flow management
• Platforms for future growth
• Value-added solutions
• Customer choice – applications,
platforms, business phones
• Support of industry standards
4
Mitel Solution Benefits
7. Smart Business
Communication Solutions Unified Communications Better than live
communications
Solutions Better business
Mitel Unified Communications (UC) Solutions are built on a results
foundation of simplicity and integrate the power of voice, e-mail,
unified messaging, mobility, presence, conferencing, collaboration,
applications and more — for faster, more effective communication.
Mitel UC solutions work with best-in-breed business productivity
tools, such as IBM Domino/Lotus Notes, Lotus Sametime, Microsoft
Exchange/Outlook, Office and OCS. Our commitment to open
standards simplifies the integration of your communications
system with CRM, ERP, or vertical applications, preserving your
Related Products existing software investments and helping you transform your
business processes to create a more efficient work environment.
• Mitel Applications Suite
• Customer Interaction Solutions
• Mitel TeleCollaboration Solution Mitel can help you plan and implement a phased
• Mitel Unified IP Client for Sun Ray approach to UC that will address your most
• Mitel Teleworker Solution
• Mitel Unified Communicator Express
important business challenges and deliver
• Mitel Communications Suite excellent return on investment, so you can
• Mitel NuPoint Unified Messaging update your communications solutions over
Standard Edition
• Mitel Unified Communicator Advanced
time and at your own pace, without
• Mitel Unified Communicator Mobile disrupting or replacing existing infrastructure.
• Lower communications costs
• Improve employee efficiency and
productivity
• Enhance responsiveness to customers,
suppliers and partners
• Streamline IT management and lower
total cost of ownership
5
Unified Communications Solutions
8. Smart Business
Communication Solutions Mobility Solutions Better than live
communications
Where you are shouldn’t dictate how you work. Mitel Mobility
Solutions provide your mobile workers with cost-effective access Better business
to your corporate network and communications-enabled business results
applications, so no matter where they are or what device they use,
they can keep moving – and working.
Accessibility
• Hot desk to any device, even those external
to the corporate network
• Dial and receive calls from your office extension
no matter where you are
• Connect to any network, even third-party legacy networks
Related Products • Twin to any number, device and network
• Series X • Stay in real-time on any device, anywhere in the world
• Wireless
• Mitel Teleworker Solution
• Mitel Unified Communicator Mobile Cost Savings
• Keep your existing legacy architecture (no rip and replace)
• Reduce roaming charges by pushing calls to other devices
without interrupting the conversation
• Route all employee business calls through the corporate network
• Use any brand and type of mobile phone without additional
client software or hardware
• Increase mobility support without the need for an
additional server
Control
• Switch devices, networks, or communication
methods with just one button
• View all mobile call activity in a single location
• Maintain one voice mail box for up to eight devices
• Have a single identity that is easy to manage and control
6
Mobility Solutions
9. Smart Business
Communication Solutions Customer Interaction Better than live
communications
Solutions Better business
The rapid adoption of the Internet and electronic commerce means results
that customers expect service whenever they need it – at any time,
over any medium. Mitel Customer Interaction Solutions help
businesses meet and exceed their customers’ expectations while
driving employee productivity and controlling operational costs.
Whether you have a large, virtual contact center with multiple sites,
or need business reporting applications to improve the operational
efficiencies of key internal workgroups, Mitel has the solutions you
need to keep your customers satisfied so you can grow your business.
Related Products
• Provide superior, personalized service
• Mitel Contact Center Solutions
• Mitel Business Dashboard
• Enable first-time issue resolution
• Mitel Customer Service Manager • Create new revenue opportunities
• Mitel Call Accounting • Increase customer retention
• Leverage a distributed workforce from anywhere
• Support training and compliance objectives
7
Customer Interaction Solutions
10. Smart Business
Communication Solutions TeleCollaboration Better than live
communications
Solutions Better business
Mitel’s TeleCollaboration Solutions portfolio features a range results
of products and services that includes unified communications
clients; audio, Web and video conferencing solutions; and telephony
integration with Microsoft® Office Communications Server 2007
to help your business become more efficient, more productive and
ultimately more profitable. With Mitel’s unmatched audio and video
quality, you can enjoy “better than live” communications for highly
interactive Web-based meetings, presentations, training and more.
• Enable intuitive communications and
Related Products collaboration with anyone, anywhere
• Extend relevant and powerful communications
• Mitel Unified Communicator Express
• Mitel Unified Communicator Advanced
and collaboration capabilities to mobile employees
• Mitel Unified Communicator 5000 • Enhance teamwork and improve decision-making
• Mitel Audio and Web Conferencing through better access to information and people
• Mitel TeleCollaboration Solution
• Mitel Quick Conference
• Create a presence-enabled, business-centric
• Mitel Live Business Gateway communications environment
• PC-to-Phone • Ensure secure and highly reliable communications
• Dual Forking with Remote Call Control
throughout your network
• Reduce costs by eliminating travel and fees for
outsourced hosted conferencing services
8
TeleCollaboration Solutions
11. Smart Business
Communication Solutions Managed Services Better than live
communications
Solutions Better business
Mitel takes care of your specific communications needs with a results
true managed services philosophy to ensure you get the most
out of your communications investment. Mitel is unique in offering
comprehensive support – from evaluating your existing systems to
designing, installing and managing your communications infra-
structure, with easy transitions to future devices, capabilities and
business models – to help you better manage your cash flow,
protect you from technology obsolescence and optimize your
return on investment over the next five to 10 years.
Unified Solutions for All
Your Communications Needs
• Hardware and software Mitel TotalSolution® Mitel DataNet/CommSource
• Data networking solutions
• Managed network services Leasing & System Data Products & Services
• Financing and service options
• Third-party solutions Management Services • Data-related design, configuration,
• Single monthly fee implementation and consultation services
• Full service and warranty • WAN, LAN, wireless, security, storage area networks,
• Fixed rates for expansion infrastructure, multi-user applications
• Fixed migration pricing
• System upgrade flexibility Peripheral Products & Solutions
• Software upgrades • Emergency response
• Risk-of-loss coverage • Call recording
• Free on-going training • Wireless
• Guaranteed renewal option • Teleconferencing
• Off-balance sheet/operating expense • CTI applications (IVR, screen pops, workforce
management and call management)
Mitel NetSolutions®
Complete Local, Long Distance,
Data & Internet Product Offerings
• Personalized customer support
• Carrier neutral (all services billed and
supported by NetSolutions)
9
Managed Services
12. Smart Business
Communication Solutions Let’s Talk Green
With our strong international presence, Mitel takes seriously
its duty to conserve and protect our planet. All aspects of our
business take the environment into consideration, whether it
is in our day-to-day business practices or the design and make
of our phones and switches.
Mitel is proud to be a Founding Reporter of The Climate
Registry, a non-profit organization established to measure
and publicly report greenhouse gas emissions, and the first
provider of enterprise communications solutions to join the
organization. We also maintain a Design for the Environment
program, which actively seeks to reduce the environmental
impact of our products through documented design objectives
Green Innovation and targets for each new product.
• The Mitel 5212 IP Phone uses
41% less power than its largest Mitel has been ISO 14001 certified since 1999, and we
competitor. An IEEE Class 1 device, insist that our contract manufacturers be certified as well.
the 5212 IP Phone runs on 3.62 In October 2008, The Tolly Group certified that the power
watts while competitive phone sets
use 6.15 watts. This means a 3,000- consumption of Mitel’s most popular platforms and IP
watt power-over-ethernet (PoE) phone sets is among the lowest in the industry.
switch can power 470 Mitel phones
versus 228 competitor phones.
• When not in use, the Mitel 5340
IP Phone is designed to automatically
power down, turning off the LCD
backlight and using 80% less energy
than when at full power.
• U.S. Environmental Protection Agency
figures indicate that if just 10 percent
of the nation’s workforce telecommutes
just one day a week, Americans
would conserve more than 1.2 million
gallons of fuel per week. The Mitel
Teleworker Solution supports
remote workers with complete access
to the same voice and data
capabilities that their colleagues
enjoy at the office.
10
Let’s Talk Green
13. Smart Business
Communication Solutions Strategic Alliances
To deliver on its commitment to developing
open solutions to enable and drive emerging
technologies as they become available, Mitel
further extends the value of its core products
through key strategic partnerships and
co-product development with recognized
industry leaders and vendors, including:
In addition, the Mitel Solutions Alliance
program enables a wide range of third-party
partners to successfully create products and
services that integrate and/or interoperate
with Mitel’s core business communications
portfolio to meet the needs of any business
environment and any customer. It also aids
in creating awareness of these products and
services among Mitel retail channel sales
partners and end customers.
11
Strategic Alliances
14. Smart Business
Communication Solutions Industry Accolades
”End users seeking advanced
IP-based applications, reliability
and cost-effectiveness should
consider Mitel, especially in
Mitel’s key vertical segments.”
— Gartner, Magic Quadrant for
Corporate Telephony for North America
“The company has a unique managed services approach that is core to its
sales and marketing strategy. Rather than selling communications hardware,
the company diligently tries to sell a communications service.”
— Wainhouse Research
“Mitel’s phones are ready for unified communications
and can meet the most demanding customers’ needs.”
— Laura Devoto, Frost & Sullivan
12
Industry Accolades
15. Smart Business
Communication Solutions Our Customers
With almost half a million customers worldwide,
we can’t list them all. But here is what just a few
of them have to say about working with Mitel.
“We chose Mitel to provide this new
network because they offer a solution
that allows us to reduce our operating
costs and improve safety.”
Robert W. Runcie
Chief Information Officer
Chicago Public Schools
Local Presence, Global Reach
Mitel’s Global, National and Government
(GNG) Accounts Division addresses the
specialcommunications needs required
by national and international commercial “To deploy the Teleworker solution to a
organizations; local,state and federal thousand virtual employees almost all at once
governments and agencies; and educational was overwhelming, but we actually did it and
institutions with:
the fruits of our labor are now being realized.
• Superior technical solutions for multiple, We knew only Mitel could do the job. “We racked and stacked the
distributed sites feature sets and costs of the
• Solutions for business expansion and
Lauren Johansson different systems, and after a
acquisitions requiring additional thorough analysis of the overall
hardware deployment Manager of IP Telephony Services
• Centralized control of your voice and MedQuist performance, functionality, and
data systems TCO, the Mitel system was the
• Maintenance of distributed legacy right choice for our hotels and
systems resorts. Mitel’s system is easy
• Specialized-area deployment and
containment solutions
“In our business, communication is critical. to integrate into a hospitality environment, and its
• Dedicated GNG Managed Services Mitel understands this, and as a result, has functionality is hard to beat. As well, Mitel’s system
support team with National Account delivered a communications platform that is is priced right. Some of the other systems are too
Manager, Solutions Engineer, reliable, flexible, and most of all, allows us to expensive because they include features that
Implementation Manager and achieve our business objectives.” hospitality doesn’t need.”
Service Manager
• Comprehensive, flexible support programs
• Consulting Chris Adams Brian Borucki
• Financial planning and assistance IT Manager Director of Infrastructure and Technology
KC Transportation Marcus Hotels and Resorts
13
Our Customers
16. Smart Business
Communication Solutions Customer Experience
Mitel UC Solutions Key Business Enablers
for Morris Technology
“One of the reasons Morris Technology LLC provides critical
we selected Mitel is infrastructure solutions and services to the
that they understand media industry, including print, broadcast
that the phone of today and multimedia. The company also helps
and tomorrow has to its clients identify and implement best-of- “Saving tens of thousands of dollars in
deliver more than voice breed solutions that facilitate connecting, administrative overhead each year is
functionality. It has to
reflect the fact that the
communicating and transacting news and certainly significant,” says Goodlett. “But
ABOUT MORRIS TECHNOLOGY way we communicate content in different modalities, as well as the cost benefits of unified communications
encompasses multiple managing their subscription service systems. pale in comparison to the savings we have
Type: Technology-solutions company
servicing the media space channels. Mitel Unified Morris Technology also offers network and achieved by eliminating travel costs through
Location: Savannah, GA, U.S. Communications telephone system management, along with e-conferencing and audio conferencing, and
Website: www.morristechnology.com Solutions deliver on a wide range of consulting and technical the resultant 300 percent increase in staff
CUSTOMER NEEDS this vision, and in so support services. efficiency, garnered by implementing IP
• Reduce costly travel costs and wasted time doing empowers us to productivity solutions from Mitel.”
• Facilitate multi-modal communications reach unprecedented
between dispersed locations
One of the first tasks Morris Technology
• Replace outdated voice technology
levels of productivity President Jim Goodlett faced after the
• Improve productivity and enhance customer company’s launch in May 2004 was
• Increase communications satisfaction while also
minimizing operational
ensuring that employees could communicate
SOLUTION COMPONENTS
costs-internally and for efficiently and cost-effectively with clients
• Mitel Unified Communicator® (UC) Mobile
• Mitel Quick Conference our customers.” and affiliates around the country. With travel,
• Mitel Teleworker Solution staffing and training costs all high and
• Mitel Unified Communicator® Jim Goodlett, President escalating, the company realized that one
(UC) Advanced Morris Technology
• Mitel 3300 IP Communications Platform
key to achieving bottom-line goals was to
(ICP) with unified messaging and minimize top-line costs. It turned to Mitel.
automatic call distribution
RESULTS
• Improved staff efficiency through
e-conferencing, audio conferencing
• Reduced travel costs, increased employee
productivity and effectiveness
• Lower operating costs
14
Customer Experience
17. Smart Business
Communication Solutions U.S. Distribution
Channel
Mitel delivers its award-winning portfolio of smart
business communication solutions in the United
States through a network of more than 50 retail
branch offices and 300 indirect resellers who are
committed to providing the
highest level of customer
service and support. All Mitel
authorizedPARNTERs must
meet strict certification
requirements, including
factory-approved training for
proficient installation and
maintenance of Mitel systems.
They have also committed to
stocking an appropriate level
of spare equipment to ensure
you have the parts you need
to maintain your system, if and
when you need them. Mitel
stands behind its partners
and our products by assuring
spare parts availability for the
sooner of five (5) years after
manufacturer discontinuance
or seven (7) years from
installation.
15
U.S. Distribution Map
18. Smart Business
Communication Solutions Why Mitel
#3 in the North American SMB market
WORLDWIDE MARKET #1 in the UK business communications market
LEADER 100+ offices, 90+ countries, 1,400+ channel partners,
400,000+ SMB to Enterprise customers
Award-winning technology and application innovation
MOST COMPREHENSIVE Smart, turnkey business communications solutions
PORTFOLIO Easy to install, administer,manage and use; low TCO
IN THE INDUSTRY Partnerships with industry leaders: Sun Microsystems, Microsoft,®
HP ProCurve Networking
EXCEPTIONAL End-to-end Managed Services including system hardware and software,
MANAGED SERVICES business-specific applications, data network build-out and management,
PROGRAM connectivity, service and support, leasing and system management services
ENVIRONMENT Green solutions and strategies for helping customers reduce their
carbon footprint
16
Why Mitel