AV Cleaning Crew |Housekeeping Ironing
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Hotel staff
This document describes the various staff positions at a hotel. It outlines the roles of receptionists, concierges, doormen, bellhops, housekeepers, masseuses, waiters, bartenders, cashiers, fitness instructors, lifeguards, valet drivers, chefs, cooks, gardeners, cleaners, and maintenance workers such as electricians, carpenters, plumbers, and painters. Receptionists help guests check in and out and know hotel information. Concierges assist guests with reservations and recommendations while doormen greet guests and hail taxis. Housekeepers clean and prepare rooms for arrival.
Με απλά λόγια: Γιατί τα ξενοδοχεία δουλεύουν μαζί μας
Με απλά λόγια, πώς συνεργαζόμαστε με ξενοδοχεία και τί προσφέρουμε στην αγορά της φιλοξενίας.
Freshman Academy Sanitation in the Kitchen
This document discusses foodborne illness and sanitation practices in the kitchen. It notes that foodborne illness is caused by consuming contaminated food and affects 76 million Americans annually, killing 5,000. Symptoms can include vomiting, diarrhea and dehydration. Proper cleaning and sanitizing of surfaces, good personal hygiene like handwashing, and safe food handling can significantly reduce the risk of foodborne illness.
Kitchen & Food Safety
This document discusses food safety and proper kitchen sanitation. It covers topics like foodborne illnesses, contamination of foods, symptoms, high-risk groups, food storage, cleaning, cross-contamination, thawing foods, temperature control, kitchen accidents, emergencies, and poison symbols. The key aspects are preventing bacterial growth in food through proper temperature control, cleaning, separating raw and cooked foods, and ensuring hands and surfaces are sanitized.
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Hotel staff
This document describes the various staff positions at a hotel. It outlines the roles of receptionists, concierges, doormen, bellhops, housekeepers, masseuses, waiters, bartenders, cashiers, fitness instructors, lifeguards, valet drivers, chefs, cooks, gardeners, cleaners, and maintenance workers such as electricians, carpenters, plumbers, and painters. Receptionists help guests check in and out and know hotel information. Concierges assist guests with reservations and recommendations while doormen greet guests and hail taxis. Housekeepers clean and prepare rooms for arrival.
Με απλά λόγια: Γιατί τα ξενοδοχεία δουλεύουν μαζί μας
Με απλά λόγια, πώς συνεργαζόμαστε με ξενοδοχεία και τί προσφέρουμε στην αγορά της φιλοξενίας.
Freshman Academy Sanitation in the Kitchen
This document discusses foodborne illness and sanitation practices in the kitchen. It notes that foodborne illness is caused by consuming contaminated food and affects 76 million Americans annually, killing 5,000. Symptoms can include vomiting, diarrhea and dehydration. Proper cleaning and sanitizing of surfaces, good personal hygiene like handwashing, and safe food handling can significantly reduce the risk of foodborne illness.
Kitchen & Food Safety
This document discusses food safety and proper kitchen sanitation. It covers topics like foodborne illnesses, contamination of foods, symptoms, high-risk groups, food storage, cleaning, cross-contamination, thawing foods, temperature control, kitchen accidents, emergencies, and poison symbols. The key aspects are preventing bacterial growth in food through proper temperature control, cleaning, separating raw and cooked foods, and ensuring hands and surfaces are sanitized.
How to train your hotel staff to attend to guests?
To effectively train hotel staff to attend to guests, management must ensure that all employees receive formal training on customer service skills and learn to deliver a consistent experience. Communication, body language, clear department expectations, and ongoing training are key aspects to focus on. Employees should be thoroughly trained through interactive simulations to properly handle interactions with guests and address their needs. Regular refresher courses are also important to reinforce best practices for attending to guests.
Unit 3 housekeeping human resource issues
This document discusses human resource issues related to housekeeping. It covers topics like recruiting, selecting, training, motivating and scheduling employees. Recruiting can be internal or external. Selection involves explicitness, objectivity, thoroughness and consistency. Training follows a four-step method of prepare, present, practice and follow up. Scheduling employees requires developing a staffing guide. Motivation techniques include recognition, communication and incentive programs. Discipline follows progressive steps and counseling is preferred over formal measures.
Housekeeping management
This document discusses housekeeping management in various establishments. It describes housekeeping as the upkeep and maintenance of cleanliness and order. There are two main types - domestic housekeeping for homes, and institutional housekeeping for commercial lodging establishments. Institutional housekeeping involves cleaning guest rooms, public areas, offices and more. The document outlines the scope of housekeeping maintenance and roles in public areas. It also lists and describes the various cleaning equipment, tools, and supplies used for housekeeping tasks.
Hotel Training Guide 2015
This document provides a table of contents and descriptions for training programs offered by E Sun Hospitality Consultancy. The trainings cover a range of topics including:
- General hotel core soft skills like conversational skills, writing, communication, and computer skills.
- Hotel management topics such as food and beverage management, hospitality management skills, and statistics.
- Hotel communication essentials like professional skills, conversational English, and corporate communication.
- Other topics include leadership, time management, sales, and specialized courses. Most programs are 1-3 days and cover concepts from the US and other regions to provide innovative solutions for the hospitality industry.
Complaint Handling Keeping Guests Happy.
This document discusses the importance of handling guest complaints effectively. It notes that unhappy guests will often stop using a hotel's services and tell others about their negative experience. Common reasons for complaints include poor service, delays, and rude staff members. If complaints are not resolved, hotels can lose customers and suffer reputational damage. Therefore, it is important to actively seek out complaints to identify and address issues. The document provides tips for resolving complaints, which include listening without arguing, apologizing, finding solutions, and thanking the customer. Handling complaints effectively turns negative experiences into opportunities to improve service and ensure guest satisfaction.
Body language
This document provides an overview of body language and nonverbal communication. It discusses personal space and territorial distances between individuals. It also addresses cultural differences in concepts of private space. Masks people wear in public situations and how groups position themselves are examined. Factors like eye contact, facial expressions and gestures are reviewed in terms of what they may indicate. The document warns that misinterpreting body language signals can lead to troubles like conflicts, wrong assumptions and even legal problems, so it is important to understand nonverbal communication.
Body language new
This document discusses body language and how it varies across cultures. It examines different gestures and their meanings from head to toe, including nods, eye contact, handshakes, waving, and more. Key points made include that over 65% of social meaning is conveyed non-verbally, gestures have different interpretations in different places, and being aware of cultural body language norms can help improve cross-cultural communication and understanding between people.
Housekeeping dept.
The document discusses the roles and responsibilities of the housekeeping department, including room cleaning, laundry services, minibar operations, and maintaining clean public areas. It provides details on cleaning procedures for guest rooms, such as preparing supplies, entering rooms, making beds, dusting, cleaning bathrooms, and inspecting rooms. The laundry department handles uniforms, linens, and other supplies. Minibars are stocked for guest convenience but items are priced higher. Public areas like lobbies must be kept clean and safe for guests.
Types of Hotel Rooms
Hotel room types, description.
Defined, described and picture are shown for better apprehension. Completely downloadable for everybody's benefit.
House keeping basics
The document provides information about basic housekeeping, including the importance of housekeeping for hotels. It discusses how housekeeping is the main product for hotels and helps create a clean image. It also outlines some of the key departments in housekeeping, such as room cleaning and laundry services. Safety tips are provided for tasks like lifting heavy objects, slipping hazards, and handling chemicals. The document concludes with providing a study guide for further researching housekeeping topics.
Housekeeping department
The document summarizes the roles and responsibilities of various positions within a hotel housekeeping department. It describes positions such as room attendants, who clean and prepare guest rooms; laundry attendants, who handle linen and laundry services; public area attendants, who clean public spaces; and housekeeping supervisors, who oversee housekeeping associates and ensure cleanliness standards are met. It provides details on the core tasks involved in each role.
Housekeeping Role and Cleaning Equipment
The document discusses what guests want from hotels including clean appearance, convenient location, reasonable rates, good service, and reputation. It defines housekeeping as providing a clean, comfortable, safe, and aesthetically appealing environment. It also outlines the responsibilities of housekeeping staff and important supplies that should be provided to guests.
Housekeeping department of hotel
The document outlines the major responsibilities and organization of a hotel housekeeping department. It discusses cleaning responsibilities in different types of hotels and exceptions. It also describes the management functions of an executive housekeeper including planning, organizing, coordinating, directing, and evaluating the department. An organization chart is presented showing the structure of a housekeeping department from executive housekeeper down to individual roles.
Hotel housekeeping
This document outlines the role and importance of housekeeping in the hotel industry. It discusses how housekeeping ensures guest comfort, cleanliness, privacy, safety and security. It also provides amenities like fresh linens and maintaining room décor. Housekeeping is critical to guest satisfaction and the success of the hotel. It aims to provide a clean, comfortable and safe environment for guests to feel at home away from home. The role of housekeeping is integral to maximizing room sales and profits for the hotel.
Housekeeping ppt
This document discusses housekeeping and its importance in the workplace. It defines housekeeping as keeping unnecessary items cleared away and necessary items in their proper places. Good housekeeping is important as it promotes quality, safety, productivity and a clean environment. It helps by providing a place for everything, eliminating searching time, and improving discipline and productivity through organization. Good housekeeping reduces accidents and fires, optimizes space usage, keeps inventory low, controls property damage, and guarantees a good workplace appearance. It is the foundation of a safe workplace by removing hazards and improving visibility of hazards. The document outlines signs of poor housekeeping and methods to improve housekeeping through cleaning, proper storage, waste management, and establishing housekeeping programs and policies.
The Art of Body Language
The most powerful tool for communication is our body. 90% of our communication is non-verbal. By being more focused on our body during conversations, negotiations or even in non-spoken occasions we can increase our level of impression and chance to take control of the situation. It's not a game but it is easy to adapt.
Staff etiquette & manners in hospitality
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
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How to train your hotel staff to attend to guests?
To effectively train hotel staff to attend to guests, management must ensure that all employees receive formal training on customer service skills and learn to deliver a consistent experience. Communication, body language, clear department expectations, and ongoing training are key aspects to focus on. Employees should be thoroughly trained through interactive simulations to properly handle interactions with guests and address their needs. Regular refresher courses are also important to reinforce best practices for attending to guests.
Unit 3 housekeeping human resource issues
This document discusses human resource issues related to housekeeping. It covers topics like recruiting, selecting, training, motivating and scheduling employees. Recruiting can be internal or external. Selection involves explicitness, objectivity, thoroughness and consistency. Training follows a four-step method of prepare, present, practice and follow up. Scheduling employees requires developing a staffing guide. Motivation techniques include recognition, communication and incentive programs. Discipline follows progressive steps and counseling is preferred over formal measures.
Housekeeping management
This document discusses housekeeping management in various establishments. It describes housekeeping as the upkeep and maintenance of cleanliness and order. There are two main types - domestic housekeeping for homes, and institutional housekeeping for commercial lodging establishments. Institutional housekeeping involves cleaning guest rooms, public areas, offices and more. The document outlines the scope of housekeeping maintenance and roles in public areas. It also lists and describes the various cleaning equipment, tools, and supplies used for housekeeping tasks.
Hotel Training Guide 2015
This document provides a table of contents and descriptions for training programs offered by E Sun Hospitality Consultancy. The trainings cover a range of topics including:
- General hotel core soft skills like conversational skills, writing, communication, and computer skills.
- Hotel management topics such as food and beverage management, hospitality management skills, and statistics.
- Hotel communication essentials like professional skills, conversational English, and corporate communication.
- Other topics include leadership, time management, sales, and specialized courses. Most programs are 1-3 days and cover concepts from the US and other regions to provide innovative solutions for the hospitality industry.
Complaint Handling Keeping Guests Happy.
This document discusses the importance of handling guest complaints effectively. It notes that unhappy guests will often stop using a hotel's services and tell others about their negative experience. Common reasons for complaints include poor service, delays, and rude staff members. If complaints are not resolved, hotels can lose customers and suffer reputational damage. Therefore, it is important to actively seek out complaints to identify and address issues. The document provides tips for resolving complaints, which include listening without arguing, apologizing, finding solutions, and thanking the customer. Handling complaints effectively turns negative experiences into opportunities to improve service and ensure guest satisfaction.
Body language
This document provides an overview of body language and nonverbal communication. It discusses personal space and territorial distances between individuals. It also addresses cultural differences in concepts of private space. Masks people wear in public situations and how groups position themselves are examined. Factors like eye contact, facial expressions and gestures are reviewed in terms of what they may indicate. The document warns that misinterpreting body language signals can lead to troubles like conflicts, wrong assumptions and even legal problems, so it is important to understand nonverbal communication.
Body language new
This document discusses body language and how it varies across cultures. It examines different gestures and their meanings from head to toe, including nods, eye contact, handshakes, waving, and more. Key points made include that over 65% of social meaning is conveyed non-verbally, gestures have different interpretations in different places, and being aware of cultural body language norms can help improve cross-cultural communication and understanding between people.
Housekeeping dept.
The document discusses the roles and responsibilities of the housekeeping department, including room cleaning, laundry services, minibar operations, and maintaining clean public areas. It provides details on cleaning procedures for guest rooms, such as preparing supplies, entering rooms, making beds, dusting, cleaning bathrooms, and inspecting rooms. The laundry department handles uniforms, linens, and other supplies. Minibars are stocked for guest convenience but items are priced higher. Public areas like lobbies must be kept clean and safe for guests.
Types of Hotel Rooms
Hotel room types, description.
Defined, described and picture are shown for better apprehension. Completely downloadable for everybody's benefit.
House keeping basics
The document provides information about basic housekeeping, including the importance of housekeeping for hotels. It discusses how housekeeping is the main product for hotels and helps create a clean image. It also outlines some of the key departments in housekeeping, such as room cleaning and laundry services. Safety tips are provided for tasks like lifting heavy objects, slipping hazards, and handling chemicals. The document concludes with providing a study guide for further researching housekeeping topics.
Housekeeping department
The document summarizes the roles and responsibilities of various positions within a hotel housekeeping department. It describes positions such as room attendants, who clean and prepare guest rooms; laundry attendants, who handle linen and laundry services; public area attendants, who clean public spaces; and housekeeping supervisors, who oversee housekeeping associates and ensure cleanliness standards are met. It provides details on the core tasks involved in each role.
Housekeeping Role and Cleaning Equipment
The document discusses what guests want from hotels including clean appearance, convenient location, reasonable rates, good service, and reputation. It defines housekeeping as providing a clean, comfortable, safe, and aesthetically appealing environment. It also outlines the responsibilities of housekeeping staff and important supplies that should be provided to guests.
Housekeeping department of hotel
The document outlines the major responsibilities and organization of a hotel housekeeping department. It discusses cleaning responsibilities in different types of hotels and exceptions. It also describes the management functions of an executive housekeeper including planning, organizing, coordinating, directing, and evaluating the department. An organization chart is presented showing the structure of a housekeeping department from executive housekeeper down to individual roles.
Hotel housekeeping
This document outlines the role and importance of housekeeping in the hotel industry. It discusses how housekeeping ensures guest comfort, cleanliness, privacy, safety and security. It also provides amenities like fresh linens and maintaining room décor. Housekeeping is critical to guest satisfaction and the success of the hotel. It aims to provide a clean, comfortable and safe environment for guests to feel at home away from home. The role of housekeeping is integral to maximizing room sales and profits for the hotel.
Housekeeping ppt
This document discusses housekeeping and its importance in the workplace. It defines housekeeping as keeping unnecessary items cleared away and necessary items in their proper places. Good housekeeping is important as it promotes quality, safety, productivity and a clean environment. It helps by providing a place for everything, eliminating searching time, and improving discipline and productivity through organization. Good housekeeping reduces accidents and fires, optimizes space usage, keeps inventory low, controls property damage, and guarantees a good workplace appearance. It is the foundation of a safe workplace by removing hazards and improving visibility of hazards. The document outlines signs of poor housekeeping and methods to improve housekeeping through cleaning, proper storage, waste management, and establishing housekeeping programs and policies.
The Art of Body Language
The most powerful tool for communication is our body. 90% of our communication is non-verbal. By being more focused on our body during conversations, negotiations or even in non-spoken occasions we can increase our level of impression and chance to take control of the situation. It's not a game but it is easy to adapt.
Staff etiquette & manners in hospitality
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
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How to train your hotel staff to attend to guests?
How to train your hotel staff to attend to guests?
AV Cleaning Crew |Housekeeping Ironing
- 1. σιδέρωμα • Κατ΄ οίκον ή • Παραλαβή από το χώρο σας • Διαχωρισμός ανά κατηγορία (λευκά είδη, πουκάμισα, παντελόνια, εσώρουχα, κ.λπ.) και μέλος οικογένειας • Ειδικά προγράμματα για εργένηδες επαγγελματίες και φοιτητές Housekeeping