FiveS Digital works on document digitalization of accident reports of various cities through a portal, and situations have dramatically changed after post covid which affected the working procedure.

1. The client is a commercial web-based service that supplies vehicle history
reports to individuals and businesses on used cars and light trucks for
American and Canadian consumers.
ABOUT THE CLIENT
Fives Digital is an impact sourcing business process management company based out of
India, with global clientele. With over 3000+ team members across our 7 delivery centers in
India, we are operational in tier 23 towns across India.
Challenges Solution Result
www.fivesdigital.com
Manual data entry
processing required human
resource which was a
challenge due to conditions
arising during Covid, and
due to this TAT achievement
went down.
Processing time taken for
each image was 210 secs
which was affecting the
delivery and TAT.
The process had 100% audit
allocation which almost
costed 50-60% of the
processing cost, so with
higher volumes, 100% audit
was a challenge, and
random method affected the
quality target which was
99.5%.
Robotic Process
Automation(UiPath)
technology was identified
and implemented for
automating the data entry
processing.
Identified the behavior,
tenure, past performance and
attendance-based logic.
Basis the type of data an
AI/ML Classifier was built
through Python which
supported in classification.
For attaining the best quality,
data annotation and OCR was
applied for machine learning
and extracting data from pdf.
Multi threading programming
construct was used which
reduced the overall execution
time.
TAT achievement increased
from 85% to 100%.
Audit % reduced from 100%
to 16-30%
Handled 1500 records daily
with consistent Quality
achievement which was
above the client’s
benchmark 99.50%
Processing cost reduction
by 50%.
Per image handling time
reduced from 210 secs to 40
seconds per image.
AUTOMATION FOR ACCIDENT
REPORTS PROCESSING