Are you confused in choosing suitable outbound dialing software, Auto Dialer or Power Dialer, for your call center? Let's understand the difference between the Auto Dialer & Power Dialer. This comparison between the two dialers will help you in choosing the right one as per the call center size and requirement.

1. Auto Dialer vs Power Dialer:
What's the Difference

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What is a Dialer?
A Dialer is a software that’s used for making outbound calls in
call centers.
It increases agents’ precious live call time and make them
productive.
Predictive Dialer, Power Dialer, Auto Dialer, Progressive Dialer,
are the types of Dialers.

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In this Slideshare, we’ll compare Auto Dialer & Power Dialer
and will help you to choose the right one for your business.

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Auto Dialer
Auto Dialer is an outbound calling software that automatically
dials the phone numbers in a call center.
Dialers dial phone numbers from a pre-defined contact list and
play pre-recorded messages or connect to a live agent.
This reduces manual dialing efforts of the agents.

5. Advantages of Auto Dialer:
1. Auto Dialer reduces call center agents’ idle time and
increases live-call time
2. It is a beneficial tool for sharing information via voice
broadcast, political campaigns, announcements etc.
3. It aids real time monitoring and reporting of call center
agents’ activities
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6. Disadvantages of Auto Dialer:
1. In basic auto-dialers, all calls start with a pre-recorded
message, that sounds irritating to most of the people. This
increases the chances of customers disconnecting the calls
within few seconds.
2. It doesn't allow personalization of messages as per the
customer details and sends same message to the whole
list.
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7. Power Dialer
Power Dialer is also an outbound calling software like predictive
and progressive dialer.
It connects agents directly to live calls only without playing any
pre-recorded message. Power Dialer makes sure agents are
available all the time and provides them options to send
voicemails and emails in just one click.
It filters busy calls, no answer calls, disconnected calls and
dials the next phone number automatically after finishing the
current call.
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8. Advantages of Power Dialer:
1. No pre-recorded messages as customer always get
connected to agents only.
2. Agents can play client testimonials during calls to make
effective conversions.
3. Power Dialers make sure that agents are available every
time before dialing a number, hence the chances of delay are
eliminated.
4. Call centers using Power Dialers do not need to worry about
dropped call regulations as callers talk directly to the agents
without any delays and hence negligible calls drop occur.
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9. Disadvantages of Power Dialer:
1. It makes less calls as compared to Auto Dialers as Power
Dialers connect agents to only live calls without delays.
2. Most of the calls are connected to customers whether or not
they have shown interest in products or services with Power
Dialer. Hence, there is less conversion rate as compared to
Auto dialers, where a call is connected to agent only when they
show interest.
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10. Which One is Better, Auto Dialer or Power
Dialer?
Both the dialers have distinguishing features to suit call center
requirements.
Auto dialers are suitable for huge call volume whereas Power
Dialers are effective for more focussed calling.
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11. About Us
CallCenterHosting (CCH) is a leading
and globally recognized provider of call
center solutions.
We offer a complete software-based call
center set up for start-ups, SMBs, and
enterprise, which includes call center
dialers such as- auto dialer, predictive
dialer, robo dialer, and progressive
dialer, IVR services, outbound &
inbound call center solutions.
For more information, call us at
+1-800-346-4974

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