Webinar #1
Establishing Your Game Plan
Tuesday, December 10, 2013

@caseycarey
© 2013 Adometry, Inc. All rights reserved.

1
First a Word from Our Sponsor
•What we do…
We power more intelligent marketing

•How we do it…
By providing advanced marketing
attribution and optimization solutions

•Our customers…
For 75+ brands and their agency
partners primarily in the
auto, telecom, technology, travel &
leisure, FSI, and retail verticals
© 2013 Adometry, Inc. All rights reserved.

2
Attribution 2014 Webinar Series

CLARITY

DIRECTION

ACTION

RESULTS

TRUST
© 2013 Adometry, Inc. All rights reserved.

3
The Opportunity

today’s

AGENDA

 Layout Your
Game Plan
 Script Your Plays
 The Potential Payoff

DIRECTION

© 2013 Adometry, Inc. All rights reserved.

 Q&A

4
A Bit About Me

Casey Carey
Chief Marketing Officer

© 2013 Adometry, Inc. All rights reserved.

5
“I invented attribution.”

© 2013 Adometry, Inc. All rights reserved.

6
I Have Lived in “Last Click Hell”

© 2013 Adometry, Inc. All rights reserved.

7
Its time to Move Marketing
Performance Management Forward
become
data-driven,

but there is a
data deluge.
© 2013 Adometry, Inc. All rights reserved.

understand the
customer
journey,

be multi-channel
in our approach,

but it is
becoming more
complex.

but we organize
and measure in
silos.
8
The opportunity…

…a better understanding
of the connection between
marketing and results.
© 2013 Adometry, Inc. All rights reserved.

9
The Opportunity

today’s

AGENDA

 Layout out Your
Game Plan
 Script Your Plays
 The Potential Payoff

DIRECTION

© 2013 Adometry, Inc. All rights reserved.

 Q&A

10
Start with the End in Mind

What are my Primary Objectives?
Who are the Stakeholders?
What Does Success Look Like?

© 2013 Adometry, Inc. All rights reserved.

11
Challenges
& Questions

© 2013 Adometry, Inc. All rights reserved.

12
The Marketing Executive – “I need to
see the whole picture.”
What actions would I take if
budget changes +/- 20%.

What are my top
performing
investments?

Are we reaching the right
audiences across
channels?

My channels are in
silos, I need to see all my
results in one place.
I need a better understanding of
the customer journey and
marketing’s influence.
I’m not sure which social
and mobile investments
are winners.
How can I be more
accountable for marketing’s
contribution to growth?
© 2013 Adometry, Inc. All rights reserved.

13
The Marketing Manager – “I need to
improve performance.”
What other actions can I
take to improve
performance?

How does my
channel interact with
other channels?

I need performance results
I can trust.

We need consistency in
how various channels are
measured.
Our approach to attribution is
limited and doesn’t provide a full
funnel view of performance.

How does my channel
impact offline and
partner conversions?

© 2013 Adometry, Inc. All rights reserved.

14
The Analyst – “I need access to the data
to drive actionable insights.”
My needs vary widely from
key metrics to deep
analysis.

Today’s tools are
data
extracts, Excel, and
time.

The business is moving
fast, I need to be more
agile.

Our data is in silos, it is
time consuming to bring it
together.
We need to have a unified view of
performance across all of our
marketing channels.
How can we bridge the
gap between online
and offline media?
Measuring paid and owned
media in the new channels
is hard.
© 2013 Adometry, Inc. All rights reserved.

15
The Opportunity

today’s

AGENDA

 Layout out Your
Game Plan
 Script Your Plays
 The Payoff

DIRECTION

© 2013 Adometry, Inc. All rights reserved.

 Q&A

16
Six Pillars of Marketing Performance
Management

© 2013 Adometry, Inc. All rights reserved.

17
Assess Your Current Mindset in Each
Area
Current
Mindset
Data Collection
and Integration

Marketing data in silos

Performance
Metrics

Disparate, channel-centric
performance metrics

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

18
Establish Your Vision – Data
Current
Mindset
Data Collection
and Integration

Marketing data in silos

Performance
Metrics

Disparate, channel-centric
performance metrics

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Adoption and
Operationalization

Aspirational
Mindset

Increasing maturity and
sophistication is not a priority

Single view of marketing data across
channels

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

19
Establish Your Vision – Metrics/KPIs
Current
Mindset

Aspirational
Mindset

Data Collection
and Integration

Marketing data in silos

Single view of marketing data across
channels

Performance
Metrics

Disparate, channel-centric
performance metrics

Unified metrics and value-based KPIs
tied to business outcomes

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

20
Establish Your Vision – Budgeting
Current
Mindset

Aspirational
Mindset

Data Collection
and Integration

Marketing data in silos

Single view of marketing data across
channels

Performance
Metrics

Disparate, channel-centric
performance metrics

Unified metrics and value-based KPIs
tied to business outcomes

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Cross-channel objectives and budgets
based on maximizing overall results

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

21
Establish Your Vision – Attribution and
Analysis
Current
Mindset

Aspirational
Mindset

Data Collection
and Integration

Marketing data in silos

Single view of marketing data across
channels

Performance
Metrics

Disparate, channel-centric
performance metrics

Unified metrics and value-based KPIs
tied to business outcomes

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Cross-channel objectives and budgets
based on maximizing overall results

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Full-funnel, cross-channel analysis of
performance based on true attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

22
Establish Your Vision – Leveraging the
Results
Current
Mindset

Aspirational
Mindset

Data Collection
and Integration

Marketing data in silos

Single view of marketing data across
channels

Performance
Metrics

Disparate, channel-centric
performance metrics

Unified metrics and value-based KPIs
tied to business outcomes

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Cross-channel objectives and budgets
based on maximizing overall results

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Full-funnel, cross-channel analysis of
performance based on true attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Optimization within and across all
channels and media

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

23
Establish Your Vision – Organizational
Adoption
Current
Mindset

Aspirational
Mindset

Data Collection
and Integration

Marketing data in silos

Single view of marketing data across
channels

Performance
Metrics

Disparate, channel-centric
performance metrics

Unified metrics and value-based KPIs
tied to business outcomes

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Cross-channel objectives and budgets
based on maximizing overall results

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Full-funnel, cross-channel analysis of
performance based on true attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Optimization within and across all
channels and media

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

Key component of marketing strategy
and fully operational

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

24
Pillars of Marketing Performance
Management
Current
Mindset

Aspirational
Mindset

Data Collection
and Integration

Marketing data in silos

Single view of marketing data across
channels

Performance
Metrics

Disparate, channel-centric
performance metrics

Unified metrics and value-based KPIs
tied to business outcomes

Budgeting and
Objectives

Channel-focused plans based
on channel performance

Cross-channel objectives and budgets
based on maximizing overall results

Data Analysis
and Insights

Individual channel analysis
using arbitrary attribution

Full-funnel, cross-channel analysis of
performance based on true attribution

Ongoing
Optimization

Focused on optimizing
individual channels

Optimization within and across all
channels and media

Adoption and
Operationalization

Increasing maturity and
sophistication is not a priority

Key component of marketing strategy
and fully operational

As a result, we plateau early
and achieve less than possible.
© 2013 Adometry, Inc. All rights reserved.

As a result, we reach
new levels of marketing
performance.

25
The Opportunity

today’s

AGENDA

 Layout out Your
Game Plan
 Script Your Plays
 The Potential Payoff

DIRECTION

© 2013 Adometry, Inc. All rights reserved.

 Q&A

26
Achieving a Greater ROMI
Value Drivers

Areas of Impact

Display eCPA

20% - 30% decrease in effective CPA for
display and retargeting

Optimization Within Channels

10% - 20% improvement by optimizing
channel performance including PPC, Affiliate,
Email, and Social

Optimization Across Channels

15% - 30% improvement in performance by
optimizing spend across various channels

Reduction in Analysis and
Reporting Costs

25% - 50% decrease in effort required to pull,
aggregate, and report on marketing
performance across channels

Overall Marketing ROI

20% - 40% improvement in overall
performance of marketing investments

© 2013 Adometry, Inc. All rights reserved.

27
Key Takeaways
•Clearly define your objectives and
scope

•Assess each pillar of the model
• What is your aspired level?
• What are the barriers to achieving it?
• What road map makes sense to establish
upfront wins?

•Create your business case for the
investment
• What improvements are likely?
• What is the cost (internal & external)?

© 2013 Adometry, Inc. All rights reserved.

28
© 2013 Adometry, Inc. All rights reserved.

29
Building a Data Foundation for
Marketing Performance Measurement
Thursday, January 9, 2014
www2.adometry.com/data_foundation

© 2013 Adometry, Inc. All rights reserved.

30
Casey Carey
casey.carey@adometry.com

@caseycarey
© 2013 Adometry, Inc. All rights reserved.

31

Attribution Playbook Webinar 1

  • 1.
    Webinar #1 Establishing YourGame Plan Tuesday, December 10, 2013 @caseycarey © 2013 Adometry, Inc. All rights reserved. 1
  • 2.
    First a Wordfrom Our Sponsor •What we do… We power more intelligent marketing •How we do it… By providing advanced marketing attribution and optimization solutions •Our customers… For 75+ brands and their agency partners primarily in the auto, telecom, technology, travel & leisure, FSI, and retail verticals © 2013 Adometry, Inc. All rights reserved. 2
  • 3.
    Attribution 2014 WebinarSeries CLARITY DIRECTION ACTION RESULTS TRUST © 2013 Adometry, Inc. All rights reserved. 3
  • 4.
    The Opportunity today’s AGENDA  LayoutYour Game Plan  Script Your Plays  The Potential Payoff DIRECTION © 2013 Adometry, Inc. All rights reserved.  Q&A 4
  • 5.
    A Bit AboutMe Casey Carey Chief Marketing Officer © 2013 Adometry, Inc. All rights reserved. 5
  • 6.
    “I invented attribution.” ©2013 Adometry, Inc. All rights reserved. 6
  • 7.
    I Have Livedin “Last Click Hell” © 2013 Adometry, Inc. All rights reserved. 7
  • 8.
    Its time toMove Marketing Performance Management Forward become data-driven, but there is a data deluge. © 2013 Adometry, Inc. All rights reserved. understand the customer journey, be multi-channel in our approach, but it is becoming more complex. but we organize and measure in silos. 8
  • 9.
    The opportunity… …a betterunderstanding of the connection between marketing and results. © 2013 Adometry, Inc. All rights reserved. 9
  • 10.
    The Opportunity today’s AGENDA  Layoutout Your Game Plan  Script Your Plays  The Potential Payoff DIRECTION © 2013 Adometry, Inc. All rights reserved.  Q&A 10
  • 11.
    Start with theEnd in Mind What are my Primary Objectives? Who are the Stakeholders? What Does Success Look Like? © 2013 Adometry, Inc. All rights reserved. 11
  • 12.
    Challenges & Questions © 2013Adometry, Inc. All rights reserved. 12
  • 13.
    The Marketing Executive– “I need to see the whole picture.” What actions would I take if budget changes +/- 20%. What are my top performing investments? Are we reaching the right audiences across channels? My channels are in silos, I need to see all my results in one place. I need a better understanding of the customer journey and marketing’s influence. I’m not sure which social and mobile investments are winners. How can I be more accountable for marketing’s contribution to growth? © 2013 Adometry, Inc. All rights reserved. 13
  • 14.
    The Marketing Manager– “I need to improve performance.” What other actions can I take to improve performance? How does my channel interact with other channels? I need performance results I can trust. We need consistency in how various channels are measured. Our approach to attribution is limited and doesn’t provide a full funnel view of performance. How does my channel impact offline and partner conversions? © 2013 Adometry, Inc. All rights reserved. 14
  • 15.
    The Analyst –“I need access to the data to drive actionable insights.” My needs vary widely from key metrics to deep analysis. Today’s tools are data extracts, Excel, and time. The business is moving fast, I need to be more agile. Our data is in silos, it is time consuming to bring it together. We need to have a unified view of performance across all of our marketing channels. How can we bridge the gap between online and offline media? Measuring paid and owned media in the new channels is hard. © 2013 Adometry, Inc. All rights reserved. 15
  • 16.
    The Opportunity today’s AGENDA  Layoutout Your Game Plan  Script Your Plays  The Payoff DIRECTION © 2013 Adometry, Inc. All rights reserved.  Q&A 16
  • 17.
    Six Pillars ofMarketing Performance Management © 2013 Adometry, Inc. All rights reserved. 17
  • 18.
    Assess Your CurrentMindset in Each Area Current Mindset Data Collection and Integration Marketing data in silos Performance Metrics Disparate, channel-centric performance metrics Budgeting and Objectives Channel-focused plans based on channel performance Data Analysis and Insights Individual channel analysis using arbitrary attribution Ongoing Optimization Focused on optimizing individual channels Adoption and Operationalization Increasing maturity and sophistication is not a priority As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 18
  • 19.
    Establish Your Vision– Data Current Mindset Data Collection and Integration Marketing data in silos Performance Metrics Disparate, channel-centric performance metrics Budgeting and Objectives Channel-focused plans based on channel performance Data Analysis and Insights Individual channel analysis using arbitrary attribution Ongoing Optimization Focused on optimizing individual channels Adoption and Operationalization Aspirational Mindset Increasing maturity and sophistication is not a priority Single view of marketing data across channels As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 19
  • 20.
    Establish Your Vision– Metrics/KPIs Current Mindset Aspirational Mindset Data Collection and Integration Marketing data in silos Single view of marketing data across channels Performance Metrics Disparate, channel-centric performance metrics Unified metrics and value-based KPIs tied to business outcomes Budgeting and Objectives Channel-focused plans based on channel performance Data Analysis and Insights Individual channel analysis using arbitrary attribution Ongoing Optimization Focused on optimizing individual channels Adoption and Operationalization Increasing maturity and sophistication is not a priority As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 20
  • 21.
    Establish Your Vision– Budgeting Current Mindset Aspirational Mindset Data Collection and Integration Marketing data in silos Single view of marketing data across channels Performance Metrics Disparate, channel-centric performance metrics Unified metrics and value-based KPIs tied to business outcomes Budgeting and Objectives Channel-focused plans based on channel performance Cross-channel objectives and budgets based on maximizing overall results Data Analysis and Insights Individual channel analysis using arbitrary attribution Ongoing Optimization Focused on optimizing individual channels Adoption and Operationalization Increasing maturity and sophistication is not a priority As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 21
  • 22.
    Establish Your Vision– Attribution and Analysis Current Mindset Aspirational Mindset Data Collection and Integration Marketing data in silos Single view of marketing data across channels Performance Metrics Disparate, channel-centric performance metrics Unified metrics and value-based KPIs tied to business outcomes Budgeting and Objectives Channel-focused plans based on channel performance Cross-channel objectives and budgets based on maximizing overall results Data Analysis and Insights Individual channel analysis using arbitrary attribution Full-funnel, cross-channel analysis of performance based on true attribution Ongoing Optimization Focused on optimizing individual channels Adoption and Operationalization Increasing maturity and sophistication is not a priority As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 22
  • 23.
    Establish Your Vision– Leveraging the Results Current Mindset Aspirational Mindset Data Collection and Integration Marketing data in silos Single view of marketing data across channels Performance Metrics Disparate, channel-centric performance metrics Unified metrics and value-based KPIs tied to business outcomes Budgeting and Objectives Channel-focused plans based on channel performance Cross-channel objectives and budgets based on maximizing overall results Data Analysis and Insights Individual channel analysis using arbitrary attribution Full-funnel, cross-channel analysis of performance based on true attribution Ongoing Optimization Focused on optimizing individual channels Optimization within and across all channels and media Adoption and Operationalization Increasing maturity and sophistication is not a priority As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 23
  • 24.
    Establish Your Vision– Organizational Adoption Current Mindset Aspirational Mindset Data Collection and Integration Marketing data in silos Single view of marketing data across channels Performance Metrics Disparate, channel-centric performance metrics Unified metrics and value-based KPIs tied to business outcomes Budgeting and Objectives Channel-focused plans based on channel performance Cross-channel objectives and budgets based on maximizing overall results Data Analysis and Insights Individual channel analysis using arbitrary attribution Full-funnel, cross-channel analysis of performance based on true attribution Ongoing Optimization Focused on optimizing individual channels Optimization within and across all channels and media Adoption and Operationalization Increasing maturity and sophistication is not a priority Key component of marketing strategy and fully operational As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. 24
  • 25.
    Pillars of MarketingPerformance Management Current Mindset Aspirational Mindset Data Collection and Integration Marketing data in silos Single view of marketing data across channels Performance Metrics Disparate, channel-centric performance metrics Unified metrics and value-based KPIs tied to business outcomes Budgeting and Objectives Channel-focused plans based on channel performance Cross-channel objectives and budgets based on maximizing overall results Data Analysis and Insights Individual channel analysis using arbitrary attribution Full-funnel, cross-channel analysis of performance based on true attribution Ongoing Optimization Focused on optimizing individual channels Optimization within and across all channels and media Adoption and Operationalization Increasing maturity and sophistication is not a priority Key component of marketing strategy and fully operational As a result, we plateau early and achieve less than possible. © 2013 Adometry, Inc. All rights reserved. As a result, we reach new levels of marketing performance. 25
  • 26.
    The Opportunity today’s AGENDA  Layoutout Your Game Plan  Script Your Plays  The Potential Payoff DIRECTION © 2013 Adometry, Inc. All rights reserved.  Q&A 26
  • 27.
    Achieving a GreaterROMI Value Drivers Areas of Impact Display eCPA 20% - 30% decrease in effective CPA for display and retargeting Optimization Within Channels 10% - 20% improvement by optimizing channel performance including PPC, Affiliate, Email, and Social Optimization Across Channels 15% - 30% improvement in performance by optimizing spend across various channels Reduction in Analysis and Reporting Costs 25% - 50% decrease in effort required to pull, aggregate, and report on marketing performance across channels Overall Marketing ROI 20% - 40% improvement in overall performance of marketing investments © 2013 Adometry, Inc. All rights reserved. 27
  • 28.
    Key Takeaways •Clearly defineyour objectives and scope •Assess each pillar of the model • What is your aspired level? • What are the barriers to achieving it? • What road map makes sense to establish upfront wins? •Create your business case for the investment • What improvements are likely? • What is the cost (internal & external)? © 2013 Adometry, Inc. All rights reserved. 28
  • 29.
    © 2013 Adometry,Inc. All rights reserved. 29
  • 30.
    Building a DataFoundation for Marketing Performance Measurement Thursday, January 9, 2014 www2.adometry.com/data_foundation © 2013 Adometry, Inc. All rights reserved. 30
  • 31.
    Casey Carey casey.carey@adometry.com @caseycarey © 2013Adometry, Inc. All rights reserved. 31