Attitudes are evaluative statements that reflect how people feel about objects, ideas, and people. There are three components of attitudes: affective (feelings), behavioral (intentions), and cognitive (beliefs). Attitudes serve important functions like helping people minimize harm and maximize happiness. Different models explain the relationships between the three components and how they are formed, including the ABC model where affect precedes cognition and behavior, and the CAB model where cognition comes first. Low involvement products often follow a CBA sequence. Marketers use techniques like cognitive dissonance theory and the foot-in-the-door technique to influence attitudes. Balance theory also examines how attitudes are structured in relationships between people and objects.
A learned predisposition to behave in a consistently favorable or unfavorable manner with respect to a given object
A positive attitude is generally a necessary, but not sufficient, condition for purchase
Mercedes seen as ‘top of class’ but intention to purchase was low
An insight in to the concept of attitude. Models of attitude formation and measurements are dealt in brief. Cognition, beliefs and behavior intention have been defined. Cognitive dissonance, Over justification theory, Elaboration likelihood, Self perception, and Multi attribute models are some important ones included.
The Impact of Emotional Intelligence: Understanding Consumer BehaviorAshford University
Emotional decisions are made daily by consumers. The power and impact of emotion on the buying process is an emerging field.
Marketers must turn from the traditional marketing strategies based on cognitive abilities of the consumer to also include the role of emotions in the buying process.
A review of literature on consumer behavior (CB) and emotional intelligence (EI) is presented and a summary of a baseline study on consumer behavior and emotional intelligence is also presented.
A learned predisposition to behave in a consistently favorable or unfavorable manner with respect to a given object
A positive attitude is generally a necessary, but not sufficient, condition for purchase
Mercedes seen as ‘top of class’ but intention to purchase was low
An insight in to the concept of attitude. Models of attitude formation and measurements are dealt in brief. Cognition, beliefs and behavior intention have been defined. Cognitive dissonance, Over justification theory, Elaboration likelihood, Self perception, and Multi attribute models are some important ones included.
The Impact of Emotional Intelligence: Understanding Consumer BehaviorAshford University
Emotional decisions are made daily by consumers. The power and impact of emotion on the buying process is an emerging field.
Marketers must turn from the traditional marketing strategies based on cognitive abilities of the consumer to also include the role of emotions in the buying process.
A review of literature on consumer behavior (CB) and emotional intelligence (EI) is presented and a summary of a baseline study on consumer behavior and emotional intelligence is also presented.
Attitude
Components of Attitude
Functions of Attitudes
Formation Of Attitudes
Type Of job related Attitude
Changing Attitude
Principal of Attitude Change
Types of change
Consumer Behaviour-Attitude, Tri module of attitude, Multi attribute module o...Gerald Michael
In a consumer behavior context, they are learned predispositions to behave in a consistently favorable or unfavorable way with respect to a given object (e.g., people, places, products, services or events)
Attitudes
Introduction. Consumer attitudes are a composite of a consumer’s (1) beliefs about, (2) feelings about, (3) and behavioral intentions toward some object--within the context of marketing, usually a brand or retail store. These components are viewed together since they are highly interdependent and together represent forces that influence how the consumer will react to the object.
attitudes
Beliefs. The first component is beliefs. A consumer may hold both positive beliefs toward an object (e.g., coffee tastes good) as well as negative beliefs (e.g., coffee is easily spilled and stains papers). In addition, some beliefs may be neutral (coffee is black), and some may be differ in valance depending on the person or the situation (e.g., coffee is hot and stimulates--good on a cold morning, but not good on a hot summer evening when one wants to sleep). Note also that the beliefs that consumers hold need not be accurate (e.g., that pork contains little fat), and some beliefs may, upon closer examination, be contradictory (e.g., that a historical figure was a good person but also owned slaves).
Since a consumer holds many beliefs, it may often be difficult to get down to a “bottom line” overall belief about whether an object such as McDonald’s is overall good or bad. The Multiattribute (also sometimes known as the Fishbein) Model attempts to summarize overall attitudes into one score using the equation:
That is, for each belief, we take the weight or importance (Wi) of that belief and multiply it with its evaluation (Xib). For example, a consumer believes that the taste of a beverage is moderately important, or a 4 on a scale from 1 to 7. He or she believes that coffee tastes very good, or a 6 on a scale from 1 to 7. Thus, the product here is 4(6)=24. On the other hand, he or she believes that the potential of a drink to stain is extremely important (7), and coffee fares moderately badly, at a score -4, on this attribute (since this is a negative belief, we now take negative numbers from -1 to -7, with -7 being worst). Thus, we now have 7(-4)=-28. Had these two beliefs been the only beliefs the consumer held, his or her total, or aggregated, attitude would have been 24+(-28)=-4. In practice, of course, consumers tend to have many more beliefs that must each be added to obtain an accurate measurement.
Affect. Consumers also hold certain feelings toward brands or other objects. Sometimes these feelings are based on the beliefs (e.g., a person feels nauseated when thinking about a hamburger because of the tremendous amount of fat it contains), but there may also be feelings which are relatively independent of beliefs. For example, an extreme environmentalist may believe that cutting down tree
Deviprasad Goenka Management college of Media Studies
http://www.dgmcms.org.in/
Subject:Consumer behavior
unit 8 : Attitude
Faculty Name: Subhangi Ma'am
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2. Attitudes are evaluative statements—either favorable or unfavorable —about objects, people, or events. They reflect how we feel about something. ATTITUDE Also understood as … Beliefs, Feelings, & Action of an individual or group towards objects, ideas, and people
3. The Functions of Attitudes Functional Theory of Attitudes: Attitudes exist because they serve some function for the person (i.e., they are determined by a person’s motives)
4. Katz’s Attitude Functions Katz believes there is an adjustive function of motivation. He says people adjust attitudes to minimize harm and maximize happiness. This serves an ego-defensive function because it helps protect one's self respect.
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6. The ABC Model of Attitudes Affect: The way a consumer feels about an attitude object Behavior: Involves the person’s intentions to do something with regard to an attitude object Cognition: The beliefs a consumer has about an attitude object Hierarchy of Effects: A fixed sequence of steps that occur en route to an attitude
7. Behavioral Component (Refers to Action)An intention to behave in a certain way toward someone or something. e.g. I am going to look for another job Affective Component (Refers to Emotions, Feelings, Moods, Sentiments)The emotional or feeling segment of an attitude. e.g. I am angry over my low pay Cognitive component (Refers to Belief, Opinion, Knowledge, Awareness)The opinion or belief segment of an attitude. e.g. my pay is low
20. Low Experiential Products don’t Involve too much Consideration before Buying .
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22. Attitude Hierarchies The Standard Learning Hierarchy: Consumer approaches a product decision as a problem-solving process The Low-Involvement Hierarchy: Consumer does not have strong initial preference Consumer acts on limited knowledge Consumer forms an evaluation only after product trial The Experiential Hierarchy: Consumers act on the basis of their emotional reactions
32. Forming Attitudes (cont.) Cognitive Dissonance and Harmony among Attitudes: Theory of Cognitive Dissonance: When a person is confronted with inconsistencies among attitudes or behaviors, he or she will take action to reduce the dissonance by changing an attitude or modifying a behavior. Self-Perception Theory: People maintain consistency by inferring that they must maintain a positive attitude toward a product they have bought or consumed Foot-in-the-door technique: Sales strategy based on the observation that consumers will comply with a request if they have first agreed to comply with a smaller request
33. Attitudinal Commitment This ad for a magazine illustrates that consumers often distort information so that it fits with what they already believe or think they know.
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35. Balance Theory Triad: An attitude structure consisting of three elements (1) A person and his/her perceptions of (2) an attitude object, and (3) some other person or object Unit relation: An element is seen as belonging to or being part of the other Sentiment relation: Two elements are linked because one has expressed a preference for the other Marketing Applications of Balance Theory Celebrity endorsements