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AT&T IP Flexible Reach Customer Presentation
- 1. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. AT&T IP Flexible Reach
- 2. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Key Considerations for Convergence and Voice Over IP 2 Enterprise BenefitsEnterprise Drivers IT Landscape 4 Points of Convergence “How can I improve productivity?” “How can I better integrate business applications?” “How can I manage my costs more effectively?” “How can I ensure the security of my business?” Performance Enhancing operational efficiencies and productivity Agility Increasing time-to-market and workflow responsiveness Control Strengthening visibility and real-time adaptability across the enterprise Security Protecting against the unexpected Applications Application Infrastructure Networking Fabric Access Take Advantage of Services Over IP Optimize Your Application Infrastructure Enable Your Network with MPLS Converge Voice and Data on Your Access
- 3. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Inspire your communications in ways you never thought possible with voice transformation. •Voice communications are part of nearly every aspect of work and life •Ever-changing technology is influencing the way we interact like never before •Voice transformation maximizes the way you communicate and collaborate, to change the way you do business •Convergence of your voice and data communications empower your employees to be more productive – Virtually anytime, anywhere, all while realizing potential cost savings 3 Voice Over IP – Converging Voice and Data Use the Network of Tomorrow to Empower Your Business Today
- 4. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Highlights 4 AT&T IP Flexible Reach Multiple IP Addresses (MIP) Network Boundary IP PBX1 AT&T Managed Router IP PBX2 IP PBX5 MIS T1 AT&T IP Network AT&T PSTN Gateway • You need more than one VoIP signaling address to support multiple call processing devices • With the Multiple IP Addresses (MIP) feature, you can select up to 5 IP PBXs in a cluster on a single AT&T IP Flexible Reach connection • You may select up to five VoIP signaling addresses for IP PBXs in clustered configurations located on a single AT&T IP Flexible Reach site. • All IP PBXs in a cluster must be the same software version, same protocol and release. • Available with certified IP PBXs clusters only • MIP feature is supported with Calling Plans A, B and C
- 5. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. AT&T IP Flexible Reach on AT&T VPN 5 Highlights • VoIP calling solution with unlimited local & on-net calling with competitive long distance plans – Provides same features as local service plus value added capabilities – for example, E911 Local Number Portability, Virtual Telephone Numbers – Available with IP PBX, TDM PBX, Key Systems (analog telephones) – Supports client-managed routers with AT&T managed LAN probe and AT&T CSU Hop-Off Network PSTN & International SIP “off-net” “on-net” AT&T MPLS Network Off-Net Site AT&T VPN AT&T VPN CE router TDM PBX CE router TDM IP Phones (registered to IP-PBX) “on-net” “on-net”AT&T-managed VoIP probe AT&T-managed VoIP probe CE router IP PBX Direct media NGBE Bus. Direct ReportsApp Srvr PBE
- 6. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 6 AT&T Business in a Box® With AT&T IP Flexible Reach MIS/PNT Plus (T1) AT&T Global MPLS Network AT&T IP Flexible Reach Office Analog Phones FAX Laptops WLAN AT&T Business in a Box Firewall IP VPN Analog Ports Ethernet Router LAN Switch (POE) Wireless Access Point PCs Phones Key System, or Certified IP PBX PSTN Survivability Ethernet
- 7. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 7 AT&T Business in a Box® With AT&T IP Flexible Reach Highlights • Provides fully integrated voice & data services • Analog interface for up to 22 ports can be connected to key systems • Integrated VoIP with AT&T IP Flexible Reach with SIP interface for use with certified Avaya IP Office and Nortel BCM-50 releases • T1 internet access to satisfy your high speed requirements • Fully managed service: Automatic Configuration, Self-Provisioning, Data Monitoring & more… • Integrates CPE into one “touch point” which AT&T remotely manages, no need for additional support to manage your communications components
- 8. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Virtual Telephone Numbers* AT&T IP Flexible Reach Features Voice Quality of Service Interoperability with traditional and next-generation PBXs Multiple Call Types AT&T Management • Class of Service with 25 different profiles optimizes voice & data application performance • Dynamic bandwidth allocation supporting bursting of data during voice idle periods • Silence suppression for up to 50% reduction of per call packets • Industry leading call compression capabilities • IP On-Net to IP On-Net • IP On-Net to PSTN Off-Net • Inbound /Outbound Local Calling • International off-net • Traditional PBX/Key system interfaces – Support CAS, PRI & analog signaling • IP PBXs interfaces – Cisco, Avaya, & Nortel • Additional PBX certification testing in 2011 will support more PBX vendors in the future. • Centralized Dial Plan administration and maintenance • Network QoS monitoring & management • Network Performance Reporter – Web portal for Call Detail Reports • Service Level Agreement - Site Availability * Limitations do apply to Virtual Telephone Numbers. Please see the BVoIP Service Guide for details on limitations and conditions of use. 8
- 9. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. • VoIP failover feature enabling customers to increase the resiliency of IP Flexible Reach applications. • Enables the specification of a secondary IP Flexible Reach site where inbound calls to a primary IP Flexible Reach site should be re-directed in case the primary site cannot complete the call. – IAR is available with IP Flexible Reach on AT&T MIS with MPLS PNT and on AT&T VPN • Protect calls through the IAR triggers that automatically enable the feature: – No response from the Primary site: triggering a time-out – Error conditions that result in call failure, which include errors in the CPE, AT&T-managed Router, link to the Managed Router, IP Border Element, PSX, or any other network element – Concurrent call limit has been reached – Network Busy • Once the Primary site is restored, calls automatically revert back to the Primary site 9 Feature Inbound Alternate Routing (IAR) AT&T MPLS Network Site 1 Texas Site 2 Kansas PSTN
- 10. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Virtual Telephone Numbers (VTNs) 10 Assign a telephone number from anywhere within AT&T’s business VoIP local footprint to a phone that is not physically located within your location’s local calling area Highlights • Centralize inbound calls to a common location • Extend capabilities of IP-PBXs • Simplify management of enterprise calling * Limitations do apply to Virtual Telephone Numbers. Please see the BVoIP Service Guide for details on limitations and conditions of use.
- 11. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. • Assign VTNs from any local calling area • Allows a single site to support telephone numbers from multiple local calling areas • Routes calls originating from across the country and answer them at a central location 11 Virtual Telephone Numbers (VTNs) Centralized Call Delivery Managed Router Dials 908-555-1234 Dials 770-555-5678 answers 213-555-9876 answers 312-555-4321 answers 908-555-1234 answers 770-555-5678 Dials 312-555-4321 AT&T Global MPLS Network Call Flow 1. End-user dials VoIP Customer 2. LEC passes call to LNS 3. VoIP network establishes path to client hub site 4. Managed Router sends call to IP PBX 5. IP PBX establishes connection to handset over client’s data network 6. Phone rings and call established AT&T IP Flexible Reach NGBE IP BE CCE = Call Control Element NGBE = Network Gateway Border Element IP BE = IP Border Element PSTN = Public Switched Telephone Network PSTN 1 2 3 4 5 6 * Limitations do apply to Virtual Telephone Numbers. Please see the BVoIP Service Guide for details on limitations and conditions of use. AT&T CCE
- 12. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 12 AT&T IP Flexible Reach Optional Feature Technical Assistance - Project Management and Onsite Installation Service With Technical Assistance, you don’t have to worry about installation issues and delays. AT&T takes care of the following details for you at no additional cost* : • Project Management of Installation – Coordinate onsite installation – Provide timely status • Install AT&T Managed IP Flexible Reach Router – Power up and physical check – Connect POTS lines for AT&T remote management – Install the Wireless ANIRA Unit (optional) * Inside wire or demarcation extensions are at additional cost. Other Optional Service Charges may apply.
- 13. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Why AT&T IP Flexible Reach? What’s in it for you.. • Consolidate voice and data with a potential lower TCO, optimizing your budget • Increase your voice functionality • Can ensure future business resiliency and easy scalability • Create a flexible working environment – make it available virtually anywhere • Can improve productivity - make regular voice tasks more efficient • Have less hardware on site than with traditional systems • Simplify administration and maintenance • Prepare for the future, enable communications applications Build a new outlook on how your voice service could benefit your bottom line and overall productivity. Empower your business for the future with AT&T Business VoIP solutions. 13
- 14. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. © 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Thank You
Editor's Notes
- Key Takeaway [Note: Customer believes that AT&T understandsbusiness drivers, the IT landscape, the value ofconvergence and the steps to take to achievebusiness aims] Key Point Key issues impacting businesses today… Improving productivity Better integration of business applications Managing costs more effectively Ensuring the continuity and security of ongoing operations Integrated IT technologies are a key element in enabling businesses to meet those challenges Key components of the IT landscape include: access, networking fabric, application infrastructure, and applications 4 Points of Convergence 1.Integrate Mobile and Fixed Access Options(need to converge multiple networks, devices and technologies to deliver consistent globalperformance) Comprehensive solutions for remote, point-to-point, ring and metropolitan area network access Global footprint with remote access from 149 countries Industry-leading Ethernet services, and comprehensive set of wireless and wireline solutions 2.Enable your Network with MPLS(Need to manage technology migration and complexity while ensuring consistency globally) One of the world’s leading VPN portfolio with dedicated access to MPLS services from > 1,500 service nodes in 80 countries, and remote access from over 22,500 points in 149 countries Managed and service management options by site 3.Optimize your Application Infrastructure(Need to integrate, correlate, and automate) High performing facilities, comprehensive capabilities and the industry-leading portal, as well as “Always-On” infrastructure and recovery capabilities Expansive portfolio of security, storage, intelligent content distribution, load balancing, and portal reporting. And, traffic prioritization, event correlation and automated root cause analysis Security, scalability, on-demand capacity and reliability of AT&T’s Global Internet Data Centers, 28 Global Internet Data Centers, 30 by EOY 2005 4.Utilize Services over IP(Ensuring scalability performance and security of IP-based communication applications globally) Robust portfolio of network and premises-based (VoIP, voice, messaging, conferencing, video) Interoperability agreements with leading technology vendors Point-and-click network administration via AT&T BusinessDirectSM Intuitive and easy to use end-user web experience
- Currently support for clusters with Cisco CCM 6.0 SIP and CM 4.3.1 H323 have been certified. IP PBX clusters must be located at a SINGLE IP FR site only (1site = 1 order =1 AT&T managed router) •IP Flexible Reach will support up to 5 IP PBXs in a cluster; both H.323 and SIP clusters are supported . Inbound calls will be distributed to each IP address within a cluster in a round robin routing fashion. [see section below for a description of this process] On outbound calls, it does not matter which of the IP PBXs in the cluster are sending traffic. Regardless of which IP PBX sends the outbound call, the call processing provided by the BVoIP Application Server is the same. •The maximum concurrent call volume is based on the transport capacity that the you will order. [example: for a T1 maximum is 50 concurrent calls] Calls within a cluster are supported in a Round Robin routing fashion, and this is the only configuration that AT&T supports. Customer can have a single site cluster of up to 5 IP-PBXs. If all of the IP-PBXs are "available", they will all be part of the round-robin list, and calls from the network to the cluster will be distributed in a round-robin fashion: i.e., the first call will go to IP-PBX 1, the second call will go IP-PBX 2, etc. ("Available" means that the IP-PBX is responding to the network's SIP or H.323 messages, so the network can offer calls to it; "available" does not mean that there is available capacity on the IP-PBX).
- True “All Distance” calling – Local, Long Distance, and International Voice, and Data on a single network. IP “trunking” service delivering integrated access for customer PBX platforms (platforms supported Cisco Call Manager, Avaya MultiVantage, Avaya IP Office, Nortel BCM 50 and 200/400, 3Com and others coming). Provides centralization of customer operations – enterprise wide solution for ease of management; unified voice and data infrastructure enables personnel and staffing efficiencies. Provides flexibility with Virtual Telephone Numbers – telephone numbers can be provisioned for appearance of local “presence”. Provides all Local calling feature options that a customer has come to expect (Local Number Portability, E911, Caller ID, Directory Listings, etc.). Access Transport available MIS/PNT, Ethernet and MLPPP. MIS/PNT High-speed dedicated internet access, 24/7 monitoring, Communications link between your locations and the AT&T network MPLS PNT is an option of Managed Internet Service (MIS), provides an IP VPN solution using MPLS for security; fully meshed offer providing any-to-any connectivity Ethernet Switched Service (ESS) MIS/PNT -Virtual private network (VPN) connects your local area networks (LANs) within the same metropolitan area and/or across two or more metropolitan areas. Uses our network strength to create a scalable optical network within your metropolitan area network. Allows many transport data configurations (point-to-point, point-to-multipoint, multipoint-to-multipoint circuits) (MLPPP) MIS/PNT-Capability for combining 2-8 T1s into a “bundle” which has the appearance and behavior of a single interface with one IP Address, Load balancing across the links. When a T1 in a bundle fails, the other T1s absorb the traffic automatically
- Addt’l features Priority Queuing / Weighted Fair Queuing 22k per call compression – for each call instead of 56k call it is a 22k call so it allows for more calls FYI – During controlled introduction (CI) the Cisco Call Manager Express will not be supported. Additionally, during CI, E911 serial line interface (SLI) will not be supported. Site Availability SLA The performance objective for the Voice DNA Flexible Reach Site Availability SLA is that no problem occurring within the AT&T IP Network, the AT&T CPE, or, if provided by AT&T at the Site, the dedicated access will prevent Customer from completing all attempted calls for a period that lasts two consecutive hours or more. If AT&T does not meet this performance objective, Customer will be entitled to a credit equal to 1/30th of Customer's Covered Monthly Charges at the affected Site for each such incident. Does not apply to Remote Sites. Note: Voice DNA SLAs are independent of the MIS/MPLS PNT SLAs. Therefore, a customer may be able to claim credit due to an MIS/MPLS PNT network outage as well as Voice DNA Availability SLA credit for the same cause.
- Maximize investment of your existing IP PBX Assign telephone numbers for branch office sites supported by a single centralized IP PBX Use your existing IP data network to conveniently distribute the calls to your branch office sites
- IP Flexible Reach Technical Assistance – Optional Project Management and Onsite Installation services; Simplified, clear installation experience and expectations At no cost to the customer: Router installation (AT&T Managed Flexible Reach Router) Power up and physical check Connect POTS lines for AT&T remote management activities Quintum Tenor installation (optional – only when Quintum unit is part of the IP Flexible Reach solution, unit is customer owned and maintained) Install the Quintum unit before or during circuit test and turn up, and after the AT&T IP FlexReach Managed Router has been powered up. Connect the AT&T Managed Router and the Quintum unit. Install ’66 block’ on a proper mounting surface, and wire the Quintum ports to the block. Label the block for proper customer phone equipment connections. Connect POTS lines if required (for customer’s backup use) At additional cost to the customer: Demarcation extensions Optional Services Charges Inside Wire – Demarcation Extensions Important! The services listed above only apply for T1 orders. For fractional T3 or Full T3 circuit contact the IP Flexible Reach Product Management for assistance
- Reduced circuit cost delivery [integrated access] Network optimization [dump those tie lines] Secure IP hand-off to iPBX networks [SIP protocol “knobs”] BOT (300 min/CC) billing where available [predictable billing] Simplified on/off net dial planning [just point traffic to AT&T] End-to-end IP Telephony [remove expensive moving parts] IPT is mainstream and widely adopted by customers SIP trunking avoids the “CODEC farms” (gateways) needed for ISDN/CAS Increased trunking scalability and flexibility [add/remove channels]