This sample report shows the type of insights that you receive with the monthly Atlas Services remote analysis report.

1. This sample demonstrates the type of
in-depth insight that your organization
will receive from your monthly Atlas
Services Remote Analysis Reports.
Annotations are provided in this
document that highlight the types of
analysis provided.
Remote&Analysis&Report&
Enabling&Continual&Service&Improvement&in&Critical&Systems&
&&
Overall Health
&
&
Aug& Sep& Oct&
Web Application Database
&
Middleware Citrix
&
Storage Supporting Application
Infrastructure
&
Application
Communication Network
PREPARATION
Month: October 2014
Report: Sample
Prepared for:
Customer
Analyst:
Analyst
ExtraHop Networks
Configuration:
EH8000
Firmware: 4.0
ID: XXXXX
CONFIDENTIAL 1

2. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
WEB APPLICATION
A review of the web application protocols including HTTP and HTTPS.
FINDINGS:
File&Not&Found&errors&(HTTP&status&code&404)&on&device1&have&significantly&decreased.&
(Trend:&Resolbed)& ↑&&
&
&
Previous finding reviews
can give you confidence
that performed actions
are addressing the
issues.
Resolved
&
Investigate&Internal&Server&errors&(HTTP&status&code&500)&that&occurred&on&the&AAAAA&
server&and&were&associated&with&a&single&URI.&Internal&Server&errors&were&not&previously&
☀&&
noted&on&this&server.&(New&finding)& &
Investigate&improvements&that&can&be&made&to&the&ZZZZZ&server&that&is&experiencing&a&
lengthy&processing&time&on&average.&Processing&time&on&this&server&has&become&less&
↗&&
severe&since&the&previous&analysis&period.&(Trend:&Improvement)&
&
CONFIDENTIAL 2

3. Atlas Services | Remote Analysis Report
Day 1 – Day 7
CRITICAL CONCERNS:
86.9% of HTTP responses on the AAAAA server were Internal Server errors (HTTP status codes 500).
Internal Server errors indicate that HTTP server encountered an unexpected condition that prevented
it from fulfilling the request.
Internal Server errors on AAAAA (indicated by the vertical red bars) appeared to correlate with the
HTTP transaction rate (indicated by the green line). At peak, 3,859 Internal Server errors
occurred on this device in a single hour.
100% of Internal Server errors on AAAAA occurred while attempting to access a single URI
resource, xxxx.xxxxxxx/PrePayService.
Trend graphs
help determine
if errors occur
during acute
events or if
they are part of
a chronic
problem.
CONFIDENTIAL 3

4. Atlas Services | Remote Analysis Report
Day 1 – Day 7
IMPROVEMENT OPPORTUNITIES:
Several HTTP servers are experiencing lengthy processing time on average. Notice that the ZZZZZ
server accounted for 55,742 responses and experienced an average processing time of over 2
seconds.
Utilizing the ExtraHop Heatmaps feature, we see that a high concentration of transactions on
ZZZZZ experienced approximately 5 seconds of processing time. A darker area on the graph
below indicates a high concentration of transactions.
Note the large standard deviation tied to processing time for the
xxx.xxx.xxx.xx:xxxx/EAI/OA URI. This indicates that the processing times
experienced for this URI were very “dispersed” and had a large amount of variation, meaning
that much larger processing times were also observed. Using these standard deviation and
mean measurements, we can conclude that approximately 1,277 transactions experienced
processing times of approximately 12.7 seconds.
Heatmaps
give a visual
representation
of processing
times.
CONFIDENTIAL 4

5. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
DATABASE
A review of all parsed database protocol traffic, regardless of the type of database. Protocols include
(if licensed): TNS (Oracle), TDS (MS SQL), DB2, Informix, Sybase, PostgreSQL, and MySQL
FINDINGS:
Investigate&database&errors&on&the&BBBBB&server&that&occurred&constantly;&these&errors&
were&related&to&failed&logins&for&the&ZZZ_ZZZZZ&database.&(New&finding)& ☀&&
&
CRITICAL CONCERNS:
None noted.
IMPROVEMENT OPPORTUNITIES:
1.0% of all database responses were errors.
Percentage
calculations allow for
quick determination of
the relative impact of
findings.
93.3% of all database errors were concentrated on the BBBBB server. Also note that
approximately 200% of all responses from this server resulted in errors, indicating that each
response sent from this server resulted in two errors.
CONFIDENTIAL 5

6. Atlas Services | Remote Analysis Report
Day 1 – Day 7
Error rate on this server (indicated below by the red vertical bars) stayed in excess of 700
errors per hour for a majority of the observation period.
100% of database errors from BBBBB were returned to the YYYYYY client.
Additionally, 100% of database errors on BBBBB had one of two messages. The messages of
these errors suggest that 100% of errors on BBBBB result from the YYYYYY client attempting
to log on to BBBBB and open an ZZZ_ZZZZZ database. 100% of these login and open
attempts are failing. Investigate scheduled tasks that may be causing these errors.
Also worth noting are the processing times observed on this database server. While a
majority of transactions were non-concerning (75% of all database transactions took, at most,
3 milliseconds of processing time), note that database transactions on BBBBB experienced as
much as a minute of processing time.
Plotting
transactions
against errors
provides insight
into the
behavior of
error
generation.
CONFIDENTIAL 6

7. Atlas Services | Remote Analysis Report
Day 1 – Day 7
The ExtraHop Heatmaps feature reveals that a “concentration” of transactions experienced
around 3 seconds (3,000 milliseconds) of processing time. A darker area on the graph below
indicates a higher concentration of transactions so while a large volume of transactions
experienced less than 400 milliseconds of processing time, it may be worth researching what
is causing some of the previously discussed failed logins to experience such lengthy
processing times.
CONFIDENTIAL 7

8. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
MIDDLEWARE
A review of all parsed middleware protocol traffic (if licensed): FTP, MQSeries, and Memcache.
FINDINGS:
Investigate&FTP&errors&that&occurred&on&the&CCCCC&server&and&appear&to&correlate&with&
SITE&method&calls.&The&overall&volume&of&FTP&errors&has&decreased&since&the&previous&
analysis&period.&(Trend:&Improvement)&
↗&&
&
CRITICAL CONCERNS:
16.8% of FTP responses resulted in an error. This is a decrease from the 25.4% FTP error rate noted
in the previous report.
38.4% of FTP errors originated on the CCCCC server.
CONFIDENTIAL 8

9. Atlas Services | Remote Analysis Report
Day 1 – Day 7
Spikes, in both FTP error rate (indicated by the vertical red bars) and transaction rate
(indicated by the green line) on CCCCC, occurred that the same time each day. The nightly
spike is highly suggestive of an automated FTP process that is broken or otherwise
misconfigured.
100% of FTP errors outbound from CCCCC were returned to a single client IP
(xxx.xxx.xxx.xxx).
100% of FTP errors on CCCCC affected the XXX_XXX user.
FTP errors on CCCCC had two error messages. The messages are available below.
CONFIDENTIAL 9

10. Atlas Services | Remote Analysis Report
Day 1 – Day 7
Further analysis of FTP errors suggests that there is a relationship between FTP 500 errors
and the use of the FTP SITE method. FTP 500 errors are indicative of erroneous syntax
resulting in an unrecognized action that, as a result, could not take place.
Looking at the busiest FTP server (CCCCC), we see an almost 1:1 relationship between the
use of the SITE method and FTP error code 500.
Time trending
errors can
also help
uncover other
correlations.
IMPROVEMENT OPPORTUNITIES:
Not evaluated.
CONFIDENTIAL 10

11. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
CITRIX
A review of Citrix performance
FINDINGS:
Citrix analysis can
help spot poor
application
performance,
unrelated to the
Citrix ICA
protocol.
Investigate&lengthy&session&load&times&on&the&DDDDD&device&that&primarily&affected&two&
clients&and&were&related&to&a&single&application.&Citrix&load&times&have&slightly&decreased&
since&the&previous&observation&period.&(Trend:&Improvement)&&
&
&
CRITICAL CONCERNS:
Several ICA servers are experiencing lengthy load times in excess of 40 seconds per session launch.
When launching an ICA session, lengthy load times will delay the start of the ICA session and cause
latency in overall application processing. ICA session launches transiting the DDDDD device
experienced a high number of launches with long load times.
CONFIDENTIAL 11

12. Atlas Services | Remote Analysis Report
Day 1 – Day 7
Drilling into DDDDD, we can see that session launches transiting two Cisco devices are primarily
affecting two clients: FFFFF and GGGGGG.
Three #MMMMMM application was most impacted by lengthy load times. Investigate
transactions that may be impacted by lengthy load times for this application.
IMPROVEMENT OPPORTUNITIES:
Not evaluated.
CONFIDENTIAL 12

13. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
STORAGE
A review of all parsed storage protocol traffic. Protocols include (if licensed): CIFS, NFS, and iSCSI.
FINDINGS:
Investigate&STATUS_ACCESS_DENIED&CIFS&errors&that&transited&the&NNNNN&device&and&
appeared&to&have&originated&at&yy.yy.yy.yy.&The&volume&of&CIFS&errors&significantly&
increased&since&the&previous&observation&period.&(Trend:&Worse)&
↓&&
&
CRITICAL CONCERNS:
49.6% of CIFS responses were errors. Severity of CIFS errors ranges widely from informational to
severe. High volumes of errors should be investigated to determine if action is required to fix or if
changes can be made to reduce unnecessary processing time.
70.7% of CIFS errors transited the NNNNN device.
CONFIDENTIAL 13

14. Atlas Services | Remote Analysis Report
Day 1 – Day 7
CIFS errors on NNNNN were returned to 118 client IPs.
Looking client-side at some of the top contributors of CIFS errors on the NNNNN device, it
appears that a large portion of CIFS errors that transited NNNNN originated on SSSSS at
yy.yy.yy.yy.
CONFIDENTIAL 14

15. Atlas Services | Remote Analysis Report
Day 1 – Day 7
The majority of CIFS errors on NNNNN have variations of STATUS_ACCESS_DENIED error
messages.
CIFS error rate (indicated by the vertical red bars) on NNNNN directly correlates with
transaction rate (indicated by the green line). Investigate transactions that may be impacted
by these CIFS errors. At peak, this device experienced 1,049,331 errors over the course of a
single hour, or more than 291 errors every second. Note that this server was only active
for four days during the observation period.
IMPROVEMENT OPPORTUNITIES:
Not evaluated.
CONFIDENTIAL 15

16. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
DNS analysis spots
problems contributing to
overall latency that can often
be fixed with minimal effort.
SUPPORTING APPLICATION
INFRASTRUCTURE
A review of protocol traffic related to supporting application infrastructure, including DNS, SSL, SMTP,
and LDAP.
FINDINGS:
Investigate&the&high&volume&of&DNS&response&errors&concentrated&on&the&HHHHH&device&
&&
that&were&related&to&reverse&IP&lookups.&(New&finding)& ☀&
Investigate&excessive&use&of&the&ANY&method&by&the&PPPPP&server;&a&significant&volume&of&
ANY&method&calls&originated&in&Australia.&The&volume&of&ANY&method&calls&has&slightly&
↗&&
decreased&since&the&previous&analysis&period.&&(Trend:&Improvement)&
&
CRITICAL CONCERNS:
91.4% of all DNS responses were errors. A DNS response error occurs when a client makes a DNS
lookup and the DNS server responds with some sort of error. These errors may not break an
application, but they add latency to application transactions and cause unnecessary processing on the
DNS server.
48.6% of DNS response errors originated on the HHHHH device. Note that 99.5% of requests
made to this device result in a DNS response error.
CONFIDENTIAL 16

17. Atlas Services | Remote Analysis Report
Day 1 – Day 7
The DNS response error rate (indicated by the vertical red bars) on HHHHH directly correlates
with transaction rate (indicated by the green line). Investigate transactions that may be
impacted by DNS response errors.
Nearly 100% of DNS response errors outbound from HHHHH were returned to LLLLL via a
Cisco device.
DNS response errors outbound from HHHHH are related a number of reverse IP lookups. Note
that these queries are erring nearly 100% of the time they are called.
CONFIDENTIAL 17

18. Atlas Services | Remote Analysis Report
Day 1 – Day 7
Over 15,500,000 instances of the DNS “ANY” method occurred during the observation period. This is a
decrease in the volume of ANY method requests noted in the previous report, however, this is still a
concerning volume. Use of the ANY method returns all known information about a DNS zone in a
single request, and is usually indicative of a DNS Amplification Attack. More information available
here: http://www.us-cert.gov/ncas/alerts/TA13-088A.
86.3% of ANY method calls occurred on the PPPPP DNS server at xx.yy.zz.aa.
The following Geomap identifies the physical location of IPs that sent ANY requests to the
server at xx.yy.zz.aa. A denser dot indicates a higher volume of transactions. Note that
the AAA.BB.XXX.ZZ IP located in Canberra, Australia accounts for a large portion of these
ANY method requests; this may be related to malicious activity.
Geomaps allow
for a
geographical
visualization of
devices
communicating
on your
network.
IMPROVEMENT OPPORTUNITIES:
Not evaluated.
CONFIDENTIAL 18

19. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
APPLICATION COMMUNICATION
FINDINGS:
TCP analysis
provides insight into a
commonly overlooked
region, where the
network meets the
application
Investigate&Zero&Windows&that&occurred&on&the&RRRR&device.&Zero&Windows&occurred&in&
spikes;&these&spikes&have&become&much&more&severe&since&the&previous&observation&
period.&(Trend:&Worse)&
↓&&
&
CRITICAL CONCERNS:
More than 77,000,000 Zero Windows were observed on the XXXXXXX network over the course of the
seven-day observation period. A Zero Window indicates that the connection between two devices has
stalled and that the device sending the Zero Window is unable to keep up with the rate of data that a
peer is sending. In effect, the device sending the Zero Window is saying, “send no data until further
notice.” 52.4% of Zero Windows were outbound from the RRRR device.
CONFIDENTIAL 19

20. Atlas Services | Remote Analysis Report
Day 1 – Day 7
At peak, 4,620,000 Zero Windows were sent from RRRR over the course of a single hour, or more
than 1,283 Zero Windows sent each second.
60.5% of Zero Windows outbound from RRRR were sent to the TTTTT device.
100% of Zero Windows sent from RRRR were related to the CIFS protocol.
IMPROVEMENT OPPORTUNITIES:
Not evaluated.
Tying TCP
metrics to an L7
protocol can help
diagnose
underlying
communication
problems.
CONFIDENTIAL 20

21. Atlas Services | Remote Analysis Report
Day 1 – Day 7
&&&&&
NETWORK
FINDINGS:
Investigate&high&volume&of&IP&fragments&outbound&from&the&UUUUU&device.&Outbound&IP&
fragments&were&not&previously&noted&on&this&device.&(New&finding)& ☀&&
&
CRITICAL CONCERNS:
More than 29,300,000 IP fragments were sent onto the XXXXXXX network over the course of the
seven-day observation period. IP fragmentation may be caused by an MTU mismatch between
devices on the network. This results in high volumes of segments being sent across the network,
which can overwhelm both the network as well as devices.
44.4% of IP fragments were outbound from the UUUUU device at aa.bbb.ccc.dd.
100% IP fragments from UUUUU were sent to uu.xx.yy.zz via broadcast traffic on UDP
port 8156.
& &
CONFIDENTIAL 21

22. Atlas Services | Remote Analysis Report
Day 1 – Day 7
METRICS CHECKLIST
Web&Application& &
5xx&Errors& Review&of&serverTside&errors& ✓&&
5xx&server&error&rate& Review&of&HTTP&servers&experiencing&high&5xx&error&rate& ✓&&
4xx&Errors& Review&of&clientTside&errors& ✓&&
URIs& Review&of&processing&time&by&URI& ✓&&
Sever&Processing&Time& A&general&health&check&of&all&HTTP&server&devices&seen&by&ExtraHop.&A&review&of&
group&level&processing&time.& ✓&&
Database& &
Errors& Review&of&Database&errors& ✓&&
Server&error&rate& Review&of&Database&servers&experiencing&high&error&rate& ✓&&
Method&Performance& Review&of&Database&method&performance& ✓&&
Server&Processing&Time& A&general&health&check&of&all&DB&server&devices&seen&by&ExtraHop.&A&review&of&
group&level&processing&time.& ✓&&
Middleware& &
Errors& Review&of&MQSeries&Errors& ✓&&
Errors& Review&of&FTP&errors& ✓&&
Error&Rate& Review&of&FTP&error&rate& ✓&&
Server&Processing&Time& Review&of&FTP&server&processing&time& ✓&&
Errors& Memcache&errors& ✓&&
Misses& Review&of&Memcache&servers&experiencing&high&volume&of&misses& ✓&&
Hits& Review&of&Memcache&servers&experiencing&high&volume&of&hits& ✓&&
Citrix& &
Latency& Review&of&network&latency&time&for&clients&attached&to&a&Citrix&server& ✓&&
Load&Time& Review&of&client&load&time&for&clients&attached&to&a&Citrix&server& ✓&&
Client&Types& Review&of&Citrix&client&types&used&to&access&Citrix&servers& ✓&&
Storage& &
Errors& Review&of&CIFS&errors& ✓&&
Error&Rate& Review&of&CIFS&error&rate& ✓&&
Processing&time& Review&of&CIFS&processing&time& ✓&&
File&access&time& Review&of&file&access&times&on&high&volume&CIFS&servers& ✓&&
FSInfo& Review&of&FSInfo&queries&on&high&volume&CIFS&servers& ✓&&
Errors& Review&of&NFS&errors& ✓&&
Error&Rate& Review&of&NFS&error&rate& ✓&&
Processing&time& Review&of&NFS&processing&time& ✓&&
File&access&time& Review&of&file&access&times&on&high&volume&NFS&servers& ✓&&
Errors& Review&of&iSCSI&errors& ✓&&
Error&Rate& Review&of&iSCSI&error&rate& ✓&&
File&access&time& Review&of&file&access&times&on&high&volume&iSCSI&servers& ✓&&
& & &
CONFIDENTIAL 22

23. Atlas Services | Remote Analysis Report
Day 1 – Day 7
METRICS CHECKLIST (CONTINUED)
Supporting&Application&Infrastructure& &
Errors& Review&of&SMTP&errors& ✓&&
Error&Rate& Review&of&SMTP&error&rate& ✓&&
Request&Timeouts& Review&of&DNS&request&timeouts& ✓&&
Requests&vs.&Responses& Review&DNS&requests&vs.&DNS&responses& ✓&&
Response&Errors& Review&DNS&response&errors& ✓&&
Server&Error&Rate& Review&of&DNS&servers&experiencing&high&error&rate& ✓&&
Error&Rate& Review&of&DNS&error&rate& ✓&&
A&vs.&AAAA& Review&of&IPv6&DNS&lookups&and&responses& ✓&&
Processing&Time& Review&of&DNS&processing&time& ✓&&
Errors& Review&of&LDAP&errors& ✓&&
Processing&Time& Review&of&LDAP&processing&time& ✓&&
SSL&Certificate&Size& Review&of&512Tbit&SSL&certificates.& ✓&&
Expiring&Certificates& Review&of&SSL&certificate&expiration&dates.& ✓&&
Application&Communication& &
Zero&Windows& Number&of&zero&window&advertisements&received.&Zero&windows&are&an&
indication&of&one&side&of&a&TCP&conversation&overwhelming&the&other.& ✓&&
Receive&Window&
Throttles&
Number&of&times&the&advertised&receive&window&of&the&peer&device&limits&the&
throughput&of&the&connection.&Throttling&occurs&when&a&device&is&trying&to&slow&
down&the&dataflow&coming&from&a&peer.&
✓&&
Out&of&Order& Number&of&packets&sent&out&of&order.&& ✓&&
Tinygrams& Inefficient&segmentation&of&TCP&payload&resulting&in&more&packets&on&the&
network.&& ✓&&
Aborts& TCP&conversation&forcibly&ended&due&to&error&within&TCP&data&framework& ✓&&
Slow&Starts& Connection&throughput&reduced&due&to&TCP&slow&start&congestion&avoidance.& ✓&&
Dropped&Segments& Packets&lost&en&route&between&two&devices&and&required&retransmission& ✓&&
Round&Trip&Time& High&network&latency& ✓&&
RTO& A&1T&to&8Tsecond&gap&in&TCP&conversations& ✓&&
Network&Health& &
VLANs&& A&review&of&relative&traffic&occurring&on&different&tagged&VLANs& ✓&&
Multicast&Top&Groups&& A&review&of&Top&Multicast&talkers.& ✓&&
Traffic&& A&measure&of&all&the&traffic&being&passed&to&the&ExtraHop&system.& ✓&&
IP&Fragmentation& A&review&of&observed&IP&fragmentation.& ✓&&
Traffic& A&review&of&the&L3&traffic&profile.& ✓&&
Traffic& A&review&of&proportions&of&L7&traffic.& ✓&&
&
Subscribing to the Atlas
service gets you scheduled
reports that detail the items
listed on the checklist
above.
CONFIDENTIAL 23