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Atlas Copco Medical
2
About us
Atlas Copco's Medical Gas Equipment
Atlas Copco is a world leader in solutions that generate sustainable
productivity in your applications. Based on more than 130 years of experience
and know-how, our products and services for the medical sector range from
complete air plants, breathing and surgical air units and vacuum pumps to
advanced control systems and terminal units.
3
BeaconMedaes: A Leader in Medical Gas Systems
BeaconMedæs is a leading specialist in the design, supply and installation of
piped medical gas distribution systems. We proudly play a vital role in hospitals
around the globe in sustaining patients when they are at their most
vulnerable.
BeaconMedæs operates under all the world’s different medical gas standards,
so whether you need a system compliant with NFPA 99, ISO 7396-1, HTM 02-
01 or some other standard, we can help.
Our main corporate offices and centres of expertise are in Rock Hill, South
Carolina, U.S. and Staveley, near Chesterfield, England. We operate through
local and regional distributors in over 40 countries and through Atlas Copco
customer centres in 140 more.
4
Through more than 65 years, as clinical practice has evolved, we have been
at the centre of the interface between the patient and the care giver,
meeting the need for the increasingly complex array of life support
equipment that is at the heart of the modern hospital. Through research,
development and applied technology, coupled with a strong focus on
customer service, our business is known best for the expertise that provides
our clients with solutions tailored to their particular needs.
5
Our heritage is our future.
Pneumatech Medical Gas Solutions (PMGS), known as the former Penlon Medical
Gas Solutions is the result of a series of strategic mergers and acquisitions within
the UK medical gas industry.
6
PMGS is a global leader in the manufacturing of medical gas production,
delivery and control equipment.
Our comprehensive product portfolio comprises everything a hospital needs
for safe, reliable and efficient medical gas provision.
From onsite generation of European Pharmacopoeia quality medicinal air
and oxygen to medical vacuum and anaesthetic gas scavenging systems, we
provide you with a complete solution;
From source of supply to the point of patient care.
Question?
Why use Atlas Copco medical as your service provider?
7
Answer.
 Atlas Copco Medical are the largest medical gas service provider in the UK.
 We have technicians Based all over the UK, Incorporating 3 regions – The North,
The Midlands and The South.
 Within each region we have a dedicated service planner and a regional team
leader.
The service team merger
 In order to increase our efficiency, we recently merged our service teams from
BeaconMedaes and Pneumatech Medical Gas Solutions under Atlas Copco
Medical.
 Our service specialists have always possessed a vast knowledge of the industry
and are able to service both BeaconMedaes and Pneumatech Medical Gas
Solutions equipment as well as all other 3rd party manufacturer’s equipment.3
8
 Under Atlas Copco Medical, we maintain one of the largest field service forces in
the industry and we have the ability to reach any mainland facility with the best
response times. Our service specialists have the knowledge, skills and parts to
complete the work on the spot and all technicians are certified Competent
Persons (MGPS).
 Whether you need a question answered, spare parts, a medical gas equipment
repair, or a preventative maintenance program, Atlas Copco Medical are there for
you, as a full solution provider. Atlas Copco Medical is fully committed to you and
your business.
 Anywhere in the UK, you can count on us to guarantee the continuity of your
medical gas equipment.
9
Committed
 Dedicated
Sustainable
 Able to be maintained at a certain rate or level
Productivity
 The state or quality of being productive
The Atlas Copco motto
10
Our Motto in Short
Dedicated to maintaining a certain level of quality and
efficiency
11
 Our Technicians understand the
importance of maintaining your
systems to the highest standard.
 One core value is that our Technicians
understand that the patient on the
end of the line is part of a family and
could one day maybe even be our own
family.
 Patient safety is paramount at Atlas
Copco Medical
Patient Safety
12
What does this mean?
It means that when having a service contract with Atlas Copco Medical:
 We are up front with all our cost’s and price’s.
 We don’t put up our prices for any extra to contract works e.g.
quotations, corrective maintenance.
Some service providers will provide a cheaper quote for a PPM contract
and then charge more for extra to contract works, which is false
economy for hospital budgets.
13
SERVICE AND SUPPORT
14
Complete service and support
We offer the industry’s most comprehensive technical support. Whether you need a question
answered, your medical gas equipment repaired or a preventative maintenance program, Atlas
Copco Medical is there for you. Services are generally available during normal business hours. In
addition, we offer an emergency service 24 hours a day, 7 days a week, 365 days a year. Our
service specialists will make every reasonable effort to respond by telephone within 30 minutes
of receiving a message. If an on-site visit is required, the specialist will make every reasonable
effort to be on-site within 4 hours. Travel times to remote locations may vary. We also have a
very knowledgeable technical service department who can assist customers in resolving
problems. Engineering support, as well as other factory resources are available to assist in
resolving problems quickly. Whether you contact your local service specialist directly or contact
our after hours emergency phone service, Atlas Copco Medical will respond to your needs
around the clock.
A medical gas system’s components are linked together by the medical pipeline
network. Failure of a major component can cause the shut down of important areas
of your facility. We offer practical and economical solutions to help ensure that your
source equipment reliability remains at its highest potential. Our Planned
preventative maintenance programs, in addition to our Corrective maintenance
services, are designed to help keep your medical gas systems in peak operating
condition.
Maintenance
Medical gas equipment maintenance
15
Planned preventative maintenance (PPM)
contains the inspection work that is performed on
a piece of equipment on a scheduled basis. The
schedule, based on best practices and
manufacturers’ recommendations, is designed to
keep your equipment operating smoothly. Our
thorough service may identify needed repairs,
which once completed, could prevent an
unscheduled shutdown of your equipment. We
offer this service at a flat rate that can be
designed to fit your budget – invoiced per visit,
quarterly or yearly. Properly maintained
equipment is more reliable, will reduce downtime
and will save you money in the long run.
Maintenance PPM
Planned preventative maintenance
16
 Corrective maintenance is repair work that is performed on a piece of equipment
to restore it to its proper operating condition.
 This is typically unscheduled work, requested by the customer or person
performing planned maintenance.
 These types of repairs would not be included typically in the PPM contract, even
though the PPM service may be instrumental in identification of the needed
repair.
 Atlas Copco not only offers competitive labour rates and OEM parts pricing, but
stands behind both for 90 days.
Corrective maintenance
17
Question?
How often have you wished for your medical gas pipeline
system (MGPS) maintenance provider to be able to offer you
a full maintenance package including medical dryers, air
compressors and vacuum pumps?
Answer.
Now you can have all those options. We have extended the
training of our Competent Persons (MGPS) to encompass
plant.
 This provides you with an alternative to technicians, who
are unlikely to be trained Competent Persons’ (MGPS)
from air compressor houses and the like.
 This service includes your medical plant with Atlas Copco
compressors and Busch pumps as well as service on other
brands such as Rietschle, Becker, Mahler, and more.
Medical air and vacuum plant maintenance
18
 Medical air is classified as a drug.
 Medical compressed air systems containing even relatively
low levels of water vapour pose a very real danger to
patients, especially to the immuno suppressed.
 Wet conditions not only provide a breeding ground for
harmful bacteria but can also damage ventilators and other
medical equipment.
 Therefore, it is crucial that your medical air plant is properly
maintained to ensure the medical air it produces complies
with the European Pharmacopeia monograph.
 A dewpoint digital readout is a standard feature on our
medical air plants. It is fitted with a Michell Transmet
sensor, the same as is used in portable dewpoint
instruments. As it is an instrument and ought to be
changed on a regular basis to ensure it is still within
calibration. We recommend at least a bi-annual change.
Medical air and vacuum plant maintenance cont.
19
 On many older systems, there are very crude sensing devices. Some are located
within the pipeline, where its accuracy as well as its function are impossible to
check. We can provide complete dewpoint sensing systems to provide an
accurate digital readout.
 Desiccant gradually degrades, so to ensure your air plant performance is optimal,
we recommend changing your desiccant every 4-5 years.
Medical air and vacuum plant maintenance cont.
20
Atlas Copco Medical Ltd.
Telford Crescent, Staveley, Derbyshire, S43 3PF
Phone: +44 (0) 1246 474 24
After hours service phone: 0800 252 050
COMMITTED TO SUSTAINABLE PRODUCTIVITY
We stand by our responsibilities towards our customers, towards the
environment and the people around us. We make performance stand the test of
time.
This is what we call — Sustainable Productivity.
21
Atlas copco medical service presentation

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Atlas copco medical service presentation

  • 2. 2 About us Atlas Copco's Medical Gas Equipment Atlas Copco is a world leader in solutions that generate sustainable productivity in your applications. Based on more than 130 years of experience and know-how, our products and services for the medical sector range from complete air plants, breathing and surgical air units and vacuum pumps to advanced control systems and terminal units.
  • 3. 3 BeaconMedaes: A Leader in Medical Gas Systems BeaconMedæs is a leading specialist in the design, supply and installation of piped medical gas distribution systems. We proudly play a vital role in hospitals around the globe in sustaining patients when they are at their most vulnerable. BeaconMedæs operates under all the world’s different medical gas standards, so whether you need a system compliant with NFPA 99, ISO 7396-1, HTM 02- 01 or some other standard, we can help. Our main corporate offices and centres of expertise are in Rock Hill, South Carolina, U.S. and Staveley, near Chesterfield, England. We operate through local and regional distributors in over 40 countries and through Atlas Copco customer centres in 140 more.
  • 4. 4 Through more than 65 years, as clinical practice has evolved, we have been at the centre of the interface between the patient and the care giver, meeting the need for the increasingly complex array of life support equipment that is at the heart of the modern hospital. Through research, development and applied technology, coupled with a strong focus on customer service, our business is known best for the expertise that provides our clients with solutions tailored to their particular needs.
  • 5. 5 Our heritage is our future. Pneumatech Medical Gas Solutions (PMGS), known as the former Penlon Medical Gas Solutions is the result of a series of strategic mergers and acquisitions within the UK medical gas industry.
  • 6. 6 PMGS is a global leader in the manufacturing of medical gas production, delivery and control equipment. Our comprehensive product portfolio comprises everything a hospital needs for safe, reliable and efficient medical gas provision. From onsite generation of European Pharmacopoeia quality medicinal air and oxygen to medical vacuum and anaesthetic gas scavenging systems, we provide you with a complete solution; From source of supply to the point of patient care.
  • 7. Question? Why use Atlas Copco medical as your service provider? 7
  • 8. Answer.  Atlas Copco Medical are the largest medical gas service provider in the UK.  We have technicians Based all over the UK, Incorporating 3 regions – The North, The Midlands and The South.  Within each region we have a dedicated service planner and a regional team leader. The service team merger  In order to increase our efficiency, we recently merged our service teams from BeaconMedaes and Pneumatech Medical Gas Solutions under Atlas Copco Medical.  Our service specialists have always possessed a vast knowledge of the industry and are able to service both BeaconMedaes and Pneumatech Medical Gas Solutions equipment as well as all other 3rd party manufacturer’s equipment.3 8
  • 9.  Under Atlas Copco Medical, we maintain one of the largest field service forces in the industry and we have the ability to reach any mainland facility with the best response times. Our service specialists have the knowledge, skills and parts to complete the work on the spot and all technicians are certified Competent Persons (MGPS).  Whether you need a question answered, spare parts, a medical gas equipment repair, or a preventative maintenance program, Atlas Copco Medical are there for you, as a full solution provider. Atlas Copco Medical is fully committed to you and your business.  Anywhere in the UK, you can count on us to guarantee the continuity of your medical gas equipment. 9
  • 10. Committed  Dedicated Sustainable  Able to be maintained at a certain rate or level Productivity  The state or quality of being productive The Atlas Copco motto 10
  • 11. Our Motto in Short Dedicated to maintaining a certain level of quality and efficiency 11
  • 12.  Our Technicians understand the importance of maintaining your systems to the highest standard.  One core value is that our Technicians understand that the patient on the end of the line is part of a family and could one day maybe even be our own family.  Patient safety is paramount at Atlas Copco Medical Patient Safety 12
  • 13. What does this mean? It means that when having a service contract with Atlas Copco Medical:  We are up front with all our cost’s and price’s.  We don’t put up our prices for any extra to contract works e.g. quotations, corrective maintenance. Some service providers will provide a cheaper quote for a PPM contract and then charge more for extra to contract works, which is false economy for hospital budgets. 13
  • 14. SERVICE AND SUPPORT 14 Complete service and support We offer the industry’s most comprehensive technical support. Whether you need a question answered, your medical gas equipment repaired or a preventative maintenance program, Atlas Copco Medical is there for you. Services are generally available during normal business hours. In addition, we offer an emergency service 24 hours a day, 7 days a week, 365 days a year. Our service specialists will make every reasonable effort to respond by telephone within 30 minutes of receiving a message. If an on-site visit is required, the specialist will make every reasonable effort to be on-site within 4 hours. Travel times to remote locations may vary. We also have a very knowledgeable technical service department who can assist customers in resolving problems. Engineering support, as well as other factory resources are available to assist in resolving problems quickly. Whether you contact your local service specialist directly or contact our after hours emergency phone service, Atlas Copco Medical will respond to your needs around the clock.
  • 15. A medical gas system’s components are linked together by the medical pipeline network. Failure of a major component can cause the shut down of important areas of your facility. We offer practical and economical solutions to help ensure that your source equipment reliability remains at its highest potential. Our Planned preventative maintenance programs, in addition to our Corrective maintenance services, are designed to help keep your medical gas systems in peak operating condition. Maintenance Medical gas equipment maintenance 15
  • 16. Planned preventative maintenance (PPM) contains the inspection work that is performed on a piece of equipment on a scheduled basis. The schedule, based on best practices and manufacturers’ recommendations, is designed to keep your equipment operating smoothly. Our thorough service may identify needed repairs, which once completed, could prevent an unscheduled shutdown of your equipment. We offer this service at a flat rate that can be designed to fit your budget – invoiced per visit, quarterly or yearly. Properly maintained equipment is more reliable, will reduce downtime and will save you money in the long run. Maintenance PPM Planned preventative maintenance 16
  • 17.  Corrective maintenance is repair work that is performed on a piece of equipment to restore it to its proper operating condition.  This is typically unscheduled work, requested by the customer or person performing planned maintenance.  These types of repairs would not be included typically in the PPM contract, even though the PPM service may be instrumental in identification of the needed repair.  Atlas Copco not only offers competitive labour rates and OEM parts pricing, but stands behind both for 90 days. Corrective maintenance 17
  • 18. Question? How often have you wished for your medical gas pipeline system (MGPS) maintenance provider to be able to offer you a full maintenance package including medical dryers, air compressors and vacuum pumps? Answer. Now you can have all those options. We have extended the training of our Competent Persons (MGPS) to encompass plant.  This provides you with an alternative to technicians, who are unlikely to be trained Competent Persons’ (MGPS) from air compressor houses and the like.  This service includes your medical plant with Atlas Copco compressors and Busch pumps as well as service on other brands such as Rietschle, Becker, Mahler, and more. Medical air and vacuum plant maintenance 18
  • 19.  Medical air is classified as a drug.  Medical compressed air systems containing even relatively low levels of water vapour pose a very real danger to patients, especially to the immuno suppressed.  Wet conditions not only provide a breeding ground for harmful bacteria but can also damage ventilators and other medical equipment.  Therefore, it is crucial that your medical air plant is properly maintained to ensure the medical air it produces complies with the European Pharmacopeia monograph.  A dewpoint digital readout is a standard feature on our medical air plants. It is fitted with a Michell Transmet sensor, the same as is used in portable dewpoint instruments. As it is an instrument and ought to be changed on a regular basis to ensure it is still within calibration. We recommend at least a bi-annual change. Medical air and vacuum plant maintenance cont. 19
  • 20.  On many older systems, there are very crude sensing devices. Some are located within the pipeline, where its accuracy as well as its function are impossible to check. We can provide complete dewpoint sensing systems to provide an accurate digital readout.  Desiccant gradually degrades, so to ensure your air plant performance is optimal, we recommend changing your desiccant every 4-5 years. Medical air and vacuum plant maintenance cont. 20
  • 21. Atlas Copco Medical Ltd. Telford Crescent, Staveley, Derbyshire, S43 3PF Phone: +44 (0) 1246 474 24 After hours service phone: 0800 252 050 COMMITTED TO SUSTAINABLE PRODUCTIVITY We stand by our responsibilities towards our customers, towards the environment and the people around us. We make performance stand the test of time. This is what we call — Sustainable Productivity. 21