Assignment 3. writing grupo 49
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The document summarizes a dialogue between a bank manager, business advisor, and customer adviser discussing changes to customer service hours. The manager informs them that customer service hours will now be from 8am to 4pm daily. The business advisor and customer adviser agree to the changes but the customer adviser says she feels sick. The manager tells her she can leave the meeting but must see a doctor. They discuss implementing a social media campaign to inform customers of the new hours and the requirement that all employees must comply with the new schedule or their contracts will be terminated.
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information, and marketing.
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Main criterias for selecting current location :
1- Close to the residence areas , meliha road, near the university of Sharjah
2- Easy access to the visiting customers
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7- Make sure about product quality and chick up
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1- Personal appreciation for individuals for hard work or personal achievements
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started as a barbershop with one chair. Over the years, Kelly has expanded her business to include hair
styling for both men and women. Her business has grown to three barber chairs, three hair styling
stations, and a shampoo station. In response to her customers’ requests, Kelly would like to further
expand her business by adding two stations for manicures. The small gift shop next door to her has
recently come up for sale, and she is thinking about acquiring that area for manicures.
When Kelly's Salon first opened, it was the only barbershop within a ten-mile radius. It was one of the
first businesses to open in the strip mall where it is located, and the number of customers has increased
each year. Over the years a couple of other barbershops have opened around the area, and there is
news that a Hair Cuttery (offering men’s and women’s haircuts and styling only) will open about 5 miles
away. In the shopping center across the street, an expensive spa has now opened where hair styling is
offered along with manicures. Just around the corner from Kelly's Salon is a home with a sign offering
manicures.
While Kelly's Salon continues to grow and profits are increasing, Kelly is sure that she could improve her
operation in the areas of scheduling, supply ordering, inventory management, collecting customer
information, and marketing.
Customer and Employee Scheduling: Currently, Kelly takes appointments by phone and accepts
walk-in customers on an as-available basis. If there is a vacancy in the schedule, she is happy to have a
walk-in customer for that time slot. As her business has expanded, Kelly has found that keeping track of
which employees will be working at any particular day and time, and matching that with customer
appointments has become almost unmanageable. Until recently, she has been comfortable with allowing
staff to decide what days and times they want to work, and most of them are part-time. So far, little
effort has been made to find a substitute if one of her employees cannot come to work. Now, Kelly has
recognized that she is turning away a significant number of walk-in customers, and at other times, her
staff is not busy at all. It seems to Kelly that she is very busy on Saturdays, and that Mondays are slow
days, but she has no real data to use to make a schedule for her employees. She would like you to help
her improve her process for scheduling staff and customers.
Inventory Management: Now that she has employed four part-time barbers, six part-time stylists,
and two part-time shampoo girls, and is contemplating adding at least two manicurists, Kelly is also
concerned about maintaining an adequate stock of supplies. It has become difficult for her to keep track
of what supplies have been used a.
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Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
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- 1. Assignment 3 Writing Por María Carolina Fonseca Código 1.049.603.726 Luisa Fernanda González Código: 1.088.329.831 Paula Andrea Álvarez Código: 1.035.859.170 Presentado a: Royer Dario Ramos Tutor Curso Ingles 1+ 900004-49 Universidad Nacional Abierta y a Distancia UNAD 24 de Octubre de 2015 Pereira-Risaralda
- 2. Presentation The following work was developed in order to create a situation in which the different modal verbs are employed , so as members of a group, were developing a dialogue on context and deal specifically situation , explained below. Contexto de la situación: En la oficina de reuniones del Banco New, se encuentra la Señora Gerente (Manager) del Banco CAROLINA FONSECA, con la Asesora Comercial (Bussines Advisor) LUISA FERNANDA GONZALEZ y la asesora de atención al Ciudadano (Adviser) PAULA ANDREA ALVARES. Asunto: La gente del Banco New, explica a sus empleadas sobre el alcance del nuevo horario de atención al Público el cual consiste en una jornada continua de desde las 8 de la mañana hasta las 4 de la tarde, las trabajadoras escuchan con atención al gerente y realizan algunas preguntas, porque son las encargadas de comunicar esta información a los demás empleados. Perfil del Gerente (Manager): Es una persona imponente, extrovertida, especialista en comercio internacional y empresaria. (charismatic) Perfil de la Asesora comercial (Bussines Advisor): Es una mujer seria, trabajadora, con buenas relaciones personales. (Leader) Perfil de la Asesora en atención al Ciudadano (Adviser): Es una persona atenta, conocedora del tema de atención al cliente, colaboradora. (watchful) BANCO NEW
- 3. Start the conversation Good morning ladies, Thanks for taking my call; Can I speak English? Luisa: yes Paula: Will we Learn English? Carolina: It is very important. Customers will be happy with these news, it is a very appropriate time to do you banking, Luisa: We can work late tonight if you need us. Paula: Can I have a glass of water? Manager: Hi Luisa! How are you? Business Advisor: Fine and you? Manager: Good! I must say that I spoke with Paula... I mentioned the changes that must be made regarding the customer service hours. Business Advisor: Oh! Really? It’s fine, but… what said Paula? Manager: Sure, we agreed upon new ideas of what we should implement for the schedule change. Business Advisor: Oh! So great! That’s fine, she is intelligent and proactive. Paula (Adviser): Hi Luisa! Hi Carolina… How are you? Luisa: Fine Carolina: Good! And you? Paula: I do not feel good, I feel a little sick… Luisa: You should go to the doctor, you don’t look well! Carolina: Yes! Luisa That's right! Paula: I can’t! Luisa: Why not? Paula: I must not leave my job. Carolina: True, many times it is due to leave work, but this is not a necessity, so you should. Rather, you have to, I order it… Right now! Paula: I will not go Luisa: I will love that but just after finishing the meeting. Then I will ask for permission to seek medical advice.
- 4. Carolina: No problem, it can be at the end of the meeting. Carolina: I can continue? Paula: Yes Carolina: we can do a social campaign, so that others can be aware of the new Schedule and so they can communicate to customers. if we all work, we will be able to comply with the order and therefore, the bank will provide better service. I must inform you that those who don’t comply with the new Schedule, their contract will be terminated. Could you meet this new schedule? Luisa: At the beginning we might be a little lost. Paula: You should increase salaries for overtimes. Carolina: I should comply with his request, since it’s a bank decision. Paula: I can be excused? I feel sick. Carolina: Yes, thanks for coming. ATTACHMENTS