The document discusses businesses in the Upper East Side of Manhattan that were visited after Hurricane Sandy. It summarizes insights from Mélange deli, a neighborhood flower store, and a new frozen yogurt shop. It also describes an empty drug store and favorite stores like L'Occitane, Apple, and Whole Foods that couldn't be accessed. The conclusion states that for businesses to succeed, salespeople should be knowledgeable, believe in their products, care about customers, and provide honest advice without pressure to buy.