Assignment 1  Please read ALL directions below before starting your final assignment. INSTRUCTIONS:   1. Read the entire case study carefully and then respond to the four Discussion Questions on page 5. Answer all questions and all parts of each question. 2. Develop each answer to the fullest extent possible, including evidence from the case and citations from outside resources and course resources, where applicable, to support your arguments.  3. Submit your assignment as a separate MS Word document in your assignments folder. Do not type your answers into the case study document.  4. Include a Cover Page with Name, Date, and Title of Assignment. 5. Do not include the original question. Use the following format: Question 1, Question 2, etc.   6. Each response should be written in complete sentences, doublespaced and spell-checked. Use 12-point Times New Roman font with 1-inch margins on all sides.  7. Include page numbers according to APA formatting guidelines.  8. Include citations in APA format at the end of each answer. 9. You must submit to the assignment link by the due date. A missing assignment will be assigned a grade of 0.   © 2008 Society for Human Resource Management. Alan Cabelly, Ph.D.  2  Case Overview Part A  In August, Jason Hubbs submitted a résumé to the human resource department of Big Time Computers Inc. in response to an advertisement in the local newspaper for a senior technical writer. The résumé was forwarded to Big Time’s Manager of Technical Publications, Lisa Cavanaugh, for her consideration.  Big Time Computers is a local high-tech firm with sales offices throughout the United States and Europe. At the time of the senior technical writer job advertisement, Big Time employed about 1,200 people. Big Time designs and manufactures high-end computer systems that sell in the $500,000 to $6,000,000 range. Big Time’s products are sophisticated and complex, and the working atmosphere is highly technical. The engineering department is the largest and most dominant department. Engineers are in management positions throughout the company, including top-level management. Due to the sophistication and complexity of their products, employees in marketing, customer service, and technical publications are required to have strong technical backgrounds; many have engineering or computer science degrees.  The technical publications department employed 14 people. This included the manager, two senior writers (Mark Samson and Chris Murray), seven writers, one technical editor (Colton Hamrick), and three editorial assistants. The manager had a business degree and had been working in the technical publications field for 12 years. The senior writers had four-year engineering degrees; the other seven writers had engineering degrees, computer science degrees, or two-year associate’s degrees in a technical field. The technical editor had an English degree and an associate’s degree in electronics, and the editorial ass.

1. Assignment 1
Please read ALL directions below before starting your final
assignment. INSTRUCTIONS:
1. Read the entire case study carefully and then respond to the
four Discussion Questions on page 5. Answer all questions and
all parts of each question. 2. Develop each answer to the fullest
extent possible, including evidence from the case and citations
from outside resources and course resources, where applicable,
to support your arguments. 3. Submit your assignment as a
separate MS Word document in your assignments folder. Do not
type your answers into the case study document. 4. Include a
Cover Page with Name, Date, and Title of Assignment. 5. Do
not include the original question. Use the following format:
Question 1, Question 2, etc. 6. Each response should be
written in complete sentences, doublespaced and spell-checked.
Use 12-point Times New Roman font with 1-inch margins on all
sides. 7. Include page numbers according to APA formatting
guidelines. 8. Include citations in APA format at the end of
each answer. 9. You must submit to the assignment link by the
due date. A missing assignment will be assigned a grade of 0.

2. © 2008 Society for Human Resource Management. Alan
Cabelly, Ph.D.
2
Case Overview Part A
In August, Jason Hubbs submitted a résumé to the human
resource department of Big Time Computers Inc. in response to
an advertisement in the local newspaper for a senior technical
writer. The résumé was forwarded to Big Time’s Manager of
Technical Publications, Lisa Cavanaugh, for her consideration.
Big Time Computers is a local high-tech firm with sales offices
throughout the United States and Europe. At the time of the
senior technical writer job advertisement, Big Time employed
about 1,200 people. Big Time designs and manufactures high-
end computer systems that sell in the $500,000 to $6,000,000
range. Big Time’s products are sophisticated and complex, and
the working atmosphere is highly technical. The engineering
department is the largest and most dominant department.
Engineers are in management positions throughout the company,
including top-level management. Due to the sophistication and
complexity of their products, employees in marketing, customer
service, and technical publications are required to have strong
technical backgrounds; many have engineering or computer
science degrees.
The technical publications department employed 14 people. This
included the manager, two senior writers (Mark Samson and
Chris Murray), seven writers, one technical editor (Colton
Hamrick), and three editorial assistants. The manager had a

3. business degree and had been working in the technical
publications field for 12 years. The senior writers had four-year
engineering degrees; the other seven writers had engineering
degrees, computer science degrees, or two-year associate’s
degrees in a technical field. The technical editor had an English
degree and an associate’s degree in electronics, and the editorial
assistants had English or liberal arts degrees.
The department had a well-established set of procedures for new
manuals and manual revisions. When given a writing
assignment, the writer would do the necessary research by
reading product specifications and interviewing the engineers
involved with the product. The writer would then develop an
outline which was reviewed by the appropriate engineers and
the technical publications project leader responsible for that
product. The writer then wrote a first draft which was edited by
the technical editor and reviewed company-wide. The reviewer
list included key people from each area of the company. After
making necessary changes, the writer submitted the manual for
a brief second review and made additional changes. An editorial
assistant did proofreading and formatting before each review,
and when the two reviews were complete, the editorial assistant
did the final proofing and formatting. The manual was then
printed. This extensive review procedure gave the writers a
great deal of exposure throughout the company.
© 2008 Society for Human Resource Management. Alan
Cabelly, Ph.D.
3
The current job opening was a new position at Big Time that

4. was necessitated by an increased workload. Although some
internal people wanted to apply for the job, Cavanaugh believed
that no internal candidates had the necessary skills for the
position; besides, she thought it would be good to bring in new
blood at the top. She found one strong résumé and began the
hiring process.
In considering Jason Hubbs’s résumé, Cavanaugh noted that
Hubbs had a computer science degree, was working toward a
Doctoral degree, and had three years’ experience as a technical
writer in a local high-tech firm. Cavanaugh was impressed with
Hubbs’s credentials and scheduled an interview date.
Cavanaugh included herself, the technical editor and the two
senior writers on Hubbs’s interview schedule. Cavanaugh’s
interview was general, focusing on background, goals and work
habits. Hamrick, the technical editor, asked questions regarding
writing skills and techniques, while Samson and Murray, the
senior writers, focused on Hubbs’s technical skills.
Cavanaugh then met with the interviewers to determine if Hubbs
was qualified for the senior technical writer job. Cavanaugh was
pleased with Hubbs’s responses to her general questions and
liked the writing samples he had given her. Hamrick felt that
Hubbs had answered the interview questions well, but had
reservations about his interpersonal skills and ability to
integrate into the department. He also had some concerns about
one of the writing samples. Samson and Murray thought his
technical skills were excellent and had no strong feelings either
way about his interpersonal skills. Cavanaugh, Samson, and
Murray all felt that Hubbs should be hired; Hamrick disagreed.
Cavanaugh checked two of Hubbs’s three references and got
good reports on his skills and work habits. She hired him.

5. © 2008 Society for Human Resource Management. Alan
Cabelly, Ph.D.
4
Big Time Computers inc.
Technical Publications Department

6. © 2008 Society for Human Resource Management. Alan
Cabelly, Ph.D.
Lisa Cavanaugh
Mark Samson
5

7. Answer the following:
1. Evaluate the recruiting strategy and methods used by the
hiring manager and identify and discuss any gaps or limitations.
Explain and defend your answers. • Do you agree or disagree
with the recruiting strategy? • Do you agree or disagree with
the decision to not consider internal candidates? • Discuss the
advantages and disadvantages of internal vs. external recruiting
methods as they apply to this case. • Discuss 3 additional
recruiting sources that could have been used to find potential
candidates and discuss the advantages and disadvantages of
each as they apply to this case.
2. A) Evaluate the selection methods, including the interviewing
process used by the hiring manager. Do you believe they were
effective? Discuss any limitations or challenges that may exist
with the selection methods and the interview process used. B)
Discuss 3 other selection methods that could have been used and
discuss the advantages and disadvantages of each as they apply
to this case.
3. Evaluate the decision of the hiring manager to make the
candidate an offer despite the concerns of Hamrick. Do you
agree or disagree that a hiring decision should have been made
without consensus among all three team members? Are there
any additional steps or considerations the hiring manager could
have taken with Hamrick?
4. Based on the recruiting and selection processes used, do you

8. believe the hiring manager was prepared to make a hiring
decision? Why or why not?
© 2008 Society for Human Resource Management. Alan
Cabelly, Ph.D.