Customers arrive at a vehicle service centre and wait in the waiting area on a first come first basis. When their turn comes, the receptionist checks the car for any preexisting conditions. The vehicle is then checked at three work stations - suspension at station 1, motor at station 2, and brakes at station 3. Vehicles move between stations on a first in first out basis. After completing all checks, the vehicle returns to the waiting area until the customer pays the bill and both leave together.

1. Assignment 3<br />1. Customers arrive at a vehicle service centre for check up; customers wait their turn in the waiting area. Customers are served on the first come first served basis. When his turn comes, the receptionist tests the car for preexisting conditions. The customer waits in the waiting area while the vehicle waits its turn. The vehicle is checked for suspension errors at work station 1, then the motor is checked at work station 2, and finally the brake system is checked in work station 3. Vehicles are served on FIFO basis, and the transportation time between work stations is negligible. The vehicle is returned to the waiting area until the customer pays the bill and they both leave.<br />Draw an outline process map to model the process. <br />Define entities, locations, resources, networks, and processes used to model the process.<br />Arrival of vehiclesplitTo waiting areaWait end of service of vehiclePay billWait turnWork station 1Wait turnWork station 1Wait turnWork station 1Wait paying the billJoin car and customerVehicle waiting turnchecked<br />Locations<br />Arrival area<br />Customer waiting area<br />Work station 1,2,3<br />Exit area<br />Entities<br />Vehicle with driver<br />Driver<br />Vehicle without driver<br />Resources<br />NA<br />Networks<br />NA<br />Process<br />Vehicle with driver @ Arrival area <br />Process<br />Check vehicle<br />Route<br />Driver -> Customer waiting area<br />Vehicle without driver->work station 1<br />Driver @ Customer waiting area<br />Process<br />Wait until vehicle is serviced<br />Pay bill<br />Route<br />Driver -> Exit area<br />Vehicle without driver @ work station 1<br />Process<br />Wait in line<br />Get serviced<br />Route<br />Vehicle without driver -> work station 2<br />Vehicle without driver @ work station 2<br />Process<br />Wait in line<br />Get serviced<br />Route<br />Vehicle without driver -> work station 3<br />Vehicle without driver @ work station 3<br />Process<br />Wait in line<br />Get serviced<br />Wait till bill is paid<br />Route<br />Vehicle without driver ->exit area<br />All @ exit area<br />Process<br />Join 1 driver with 1 vehicle to be vehicle with driver<br />Route <br />All exit<br />