The document is a comprehensive guide from Reprints Desk detailing their document delivery services and how they enhance user experience through workflow efficiencies, cost savings, and copyright compliance. It includes testimonials, available features, suggestions on optimizing service, and promotions for their offerings, while encouraging users to contact them for further assistance. Reprints Desk aims to support organizations with intellectual property needs by improving access to and management of journal articles and clinical reprints.

1. Article Services Guide

2. Contents
How to Use This Kit 2 Optimize the End User Experience 11
Simplify Administrative Tasks 3 About our “Full Service” Document Delivery 12
Testimonials 4 Promote Your Services 13
Enhance Copyright Compliance 6 You Can Help 15
Leverage Content Investments 7 Inside Reprints Desk 17
Expand Available Services 8 Recent News 19
Available Features & Benefits 9 Contact Us 21
Share and Distribute Costs 10

3. How to Use This Kit
This kit was designed as a map to guide you through © 2012 Reprints Desk, Inc. All Rights Reserved.
the many ways that we at Reprints Desk can serve
your department and its users, help and protect your
company, and deliver what your company needs to
make progress today – through workflow efficiencies,
cost savings, and compliance.
Feel free to browse the contents of this kit in its
entirety or to navigate to sections of specific interest.
Once you’ve read the materials, simply contact us to
learn more or get started.
And we do hope that you’ll contact us, since it is
our passion to help.
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4. Simplify
Administrative We hope you’ll take a minute to review the following list, outlining
Tasks
the ways we’ve helped other Reprints Desk clients, just in case
there are one or two new ideas that might work for you:
» Register users for document delivery service
» Separate charges for different workgroups or locations
Simplifying usually » Capture user cost center information and order details for
isn’t such a simple spend management & chargebacks
thing to do. » Simplify administrative workflows by integrating with other
software or systems
But we think we » Save time transferring citation information from discovery
can make simplifying environments into our order form
your administrative » Support batch document delivery orders
tasks easier than » Automate the cross-checking of document delivery requests
you thought. against access from subscriptions, Open Access content,
print collections, and previously purchased articles
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5. Testimonials
“Thank you...but I received the article 1 second after “The other thing I like about RD is their availability to embed
your mail.. It is so fast !” into our workflows rather than forcing us to accommodate
»R&D Scientific Information Staff Member (France) their workflows. … it has been the easiest and most successful
outsourcing I’ve done.”
“Reprints Desk is super-fast and has some very » William Hayes, former Director, Decision Support,
sophisticated copyright management tools.” IT at Biogen Idec
»Washington DC SLA Chapter Listserv
“Thank you so much for the delivery of the 3 [journal title]
“I met today with the scientists and analysts in our documents. After trying several sources for these documents
office about our research tools. Many of them were and being told they wouldn’t search for them or the price being
singing the praises of Reprints Desk—amazed that you outrageously expensive, it is very refreshing to hear “send me an
guys can find anything.” email and we’ll take care of it” and you actually did and quickly!”
»Information Professional »Department Specialist Information Management Center,
Top-20 Global Pharmaceutical Company
“I have been very pleased with Reprints Desk. The
ordering process is effortless, customer service is “You guys rock - it’s been an intense few days on my current
prompt, and delivery is amazingly quick. Thanks for project - but I was able to promise results because I knew you
making my job a lot easier!” could handle the orders better than anyone else out there.”
»Information and Knowledge Services Professional, »Library Director, Top-50 Pharmaceutical Company
International Agricultural Company
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6. Online & Offline Article Requests Online Article Requests
MIGHTY LINKOUT MACHINE LINK RESOLVERS Dead
Ends
Ultra Rapid Article TOC Issue Journal Publisher
Article Supply Page Homepage Homepage Homepage Homepage
REPRINTS DESK YOUR SUBSCRIPTION
NOW AVAILABLE: Get PDFs Instantly & Spend Less on DocDel
Article Resolver has saved companies as much as $14,000 in a single month, translating into nearly $170,000 annually and
nearly $1 million over five years. Available since 2011, Article Resolver also features instant PDF retrieval to save time and
boost productivity for researchers.
5

7. Enhance Copyright Compliance
Businesses based on intellectual property rely on Reprints Desk for
support with Good Copyright Practices. If copyright compliance is
your concern, there are many ways we can help:
» Audit article retrieval and re-use workflows across your
company – from research to regulatory, medical affairs, and sales
and marketing
» Provide copyright-compliant article delivery services and reporting
» Enable internal copyright-compliant article sharing in compliance
with terms from publisher licenses and Reproduction Rights
Organizations (RROs).
» Make it easy for users to find the answer to “What am I allowed
to do with this content?” via RightSphere, the rights management
and advisory service from CCC
» Find new and innovative ways to get and pay for RightSphere
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8. Leverage We want to help you get the most out of your investments, while eliminating
Content
unnecessary expenditures – whether or not those expenditures happen to be
with us. We encourage you to contact us to learn more about these or
Investments any other ways we may be able to help:
»»Automate the cross-checking of document delivery requests against access
from subscriptions, Open Access content, print collections, and rights-
Investments managed workgroup articles.
in content are »»Check available re-use rights from your CCC license and publisher agreements
worthwhile, »»Deliver links to subscription or publisher pay-per-view content
though they are »»Establish per order copyright limits
not without cost. »»Fill orders from your print collection
»»Determine the right content spending allocation with detailed usage reports
and statistcs
»»Recognize medical affairs re-use clauses
»»Review regular usage reports to manage your holdings
»»Transfer management of your print collection without losing it as a resource
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9. Expand Available Services
We have services
that could help you
reach more end users
You may already have access to some of these service features, but
in support of the critical
not know it. So we’ve put together a list of solutions and user groups
work both you and your on the next page. Please have a look, you might find some strategies
users perform for your to make your job easier or expand your user base. We also offer
organization. complimentary content workflow assessments
upon request.
8

10. Available Features & Benefits
ARTICLE ARTICLE ARTICLE ARTICLE
DELIVERY ARTICLE ARTICLE ARTICLE COLLABORATION POST-SALE SERVICE USAGE
(Document Delivery) SEARCH RESOLVER SHELF (BIBLIOGO) & SUPPORT ANALYTICS
Leverage content investments
Fill subscription gaps
Enable discovery
Facilitate collaboration
Understand user needs
Simplify ordering processes
Implement cost controls
Optimize content
Promote my services
Manage bibliographies

11. Share and Companies make the shift to end user self-service for a variety of
reasons: faster turnaround time, workflow advantages from integration
Distribute Costs with other user tools, user empowerment, administrator workload
adjustments, and cost disbursement just to name a few.
And speaking of cost disbursement, document delivery isn’t the only
Whatever your expense that we can help to chargeback. We can also help with:
reason for considering • eCTD document preparation services
internal chargebacks • journal subscriptions
• a link resolver
now or in the future, • software services like RightSphere from CCC
please contact us to see • 3rd party medical affairs software
how we can help. • and more
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12. Optimize the End User Experience
At Reprints Desk, In this spirit, we offer a number of methods for optimizing the
we believe services experience for end users:
and software should »»Implement an IP-recognized fast-order form
make life easier for end »»Support unmediated or a mediated-unmediated hybrid approach to self-service
users, not more difficult. »»Eliminate unnecessary barriers between end-users and content - automate
checks of the content you’ve already paid for, instead of forcing your users to
do it themselves!
»»Enable bookmarklet-driven citation capture and order form population from
3rd parties such as Annual Reviews, Informa Healthcare, Lippincott Williams &
Wilkins (LWW), Nature, PLoS, Pubmed, and Wiley Online Library
»»Integrate user interfaces with OpenURL-enabled 3rd party discovery
environments, including but not limited to: PubMed, EBSCO Host, OVID, Web
of Knowledge, and SciFinder.
»»Integrate with software and technology solutions such as EndNote, RefMan,
QUOSA, and SFX from ExLibris
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13. About our • Supports requests for virtually any published document, without
limitation by a single collection of articles, journals, or library sources
“Full Service”
• Nearly 80% of all requests sourced directly from publisher servers
• Consistently has an overall fulfillment rate of greater than 99%
Document Delivery • Plus attentive customer support, flexible ordering options, and
other adaptable service features
12

14. FAST FACT:
Promote Your Services
“The medium is the message,”
a phrase coined by Marshall
McLuhan in the 1960s,
may be one of the biggest At Reprints Desk, we want to help you communicate your
truisms today when it comes message and support whichever media will help you to do
so most effectively. Today, we offer a number of ways to
to promoting information
help you promote your services and ours – video interviews
management services. (BETA), copyrighting and consultation, web demos, live and
on-demand presentations, digital quick reference guides, email
FASTFACT
transmission, and more.
Our aim is to help you promote your services (not just
ours) and make your workplace more productive.

15. FAST
FACT
Today, Reprints Desk offers a number of
ways to help you promote your services,
our services, and education about topics
of interest to your user groups:
• Video interviews (BETA)
• Web demos – live & on-demand
Sample Customer Video for Internal Communications • On-site training & seminars
• Presentations & quick reference guides
• Copy creation & consultation
• Email sending
• And much more!
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16. You Can Help
You are the Taking the time to explore this guide and to let us know how we can help today are just
champion of the first steps for ensuring your users article needs are being met. You can also reference
our interactive online help desk that enables you, other administrators, and users to:
causes that
support your » Request support and check the status of previous requests
users and are in » Find answers by searching our knowledgebase and reading answers to frequently
asked questions (FAQs)
the best position » View and download Quick Reference Guides
to help. » Watch short video tutorials
» Submit and vote on new services and service features
» Share your feedback
» Stay up to date on announcements from Reprints Desk and our partners
» Discover new tips, tricks, and tools
Of course, please don’t hesitate to let us know if there are other ways that we can be of
assistance today or any time in the future. We’re here to help.
15

17. Our online help desk makes it easy for you and your users to get help, fast.
16

18. Inside Reprints Desk
Our goal is to provide We think we’ve assembled the best set of people and solutions in
you and all of our customers the business. And we’ve done this to help you deliver the most
value to your end-users and your business. We invite you to take
with the best post-sale advantage of the resources we’re making available to you, like
service in the industry – at no the launch of our online knowledgebase, and our crowdsourcing
additional cost to you. feedback forum.
We aim to build lasting relationships with folks like you and our
co-workers. We start building your confidence that we’ll always
get the basics right, and continue by delivering breakthroughs
that matter. We are committed to continuous innovation, and are
always innovating and looking for emerging service possibilities.
We’re not a start-up nor are we backed by venture capitalists.
We were formed by a core group of career information
professionals with over 100 years of combined experience in
libraries, publishing, and information services. We have achieved
nearly 100% employee retention over our company’s history, and
we plan to be around for a long while.
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19. We’re human with personal interests and
concerns just like you. Which is why we just
became a corporate sponsor of Room to
Read, which partners with local communities
throughout the developing world to establish
libraries, create local language children’s
literature, construct schools, and provide
education to girls. We’re in the process of
becoming green-certified and launching our
employee volunteerism program.
We’re involved because we’re inspired by the
power of information to transform lives (as well
as generate profits). We know that’s why most
of our customers are in similar activities. We
look forward to the chance learn more about you
and how we can best serve your organization.
Reprints Desk is a proud sponsor of Room to Read.
www.roomtoread.org
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20. Stay Connected News Highlights
2012
LINKEDIN
http://www.linkedin.com/company/reprints-desk » Reprints Desk Launches ‘Article Galaxy’
Platform for Research, Manufacturing, and
FACEBOOK Legal Organizations Worldwide
http://www.facebook.com/reprintsdesk
» PubMed Users Now Save Time Accessing and
Organizing Scientific Papers by Using Bibliogo
TWITTER
http://twitter.com/reprintsdesk from Reprints Desk
» Research Productivity Tool Bibliogo Wins
YOUTUBE “Best Online Science or Technology Service”
http://www.youtube.com/reprintsdesk
CODiE Award
VIMEO
http://www.vimeo.com/user9571149
SLIDESHARE
http://www.slideshare.net/reprintsdesk
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21. 2011
» KMWorld Magazine Recognizes Reprints Desk’s STM » Reprints Desk CEO Named to “PHARMAVOICE 100”
Document Delivery Research Service as a 2011 for 2010
Trend-Setting Product 2009
» Reprints Desk Bolsters Sourcing Capabilities for 2009
Engineering Markets Through Agreement With IEEE » Cubist Pharmaceuticals Becomes First Company to
» Reprints Desk Signs Distribution Agreement with Implement Reprints Desk-QUOSA Solution
American Bar Association » Reprints Desk Bolsters Sourcing Capabilities for
» Reprints Desk Named Among ‘100 Companies that Engineering Markets Through Agreement With IEEE
Matter Most in Knowledge Management’ by KMWorld
Magazine for Third Consecutive Year 2008
» Reprints Desk Ranked First in Outsell’s Document
2010 Delivery Study
» New England Journal of Medicine Reaches Document » Reprints Desk Offers eCTD Article Service for FDA
Delivery Distribution Agreement with Reprints Desk Submissions
» Reprints Desk Named One of the 100 Companies » Reprints Desk Designated as a Reprints Channel
that Matter Most in the Digital Content Industry by Distributor for Elsevier Healthcare Content
EContent Magazine
20

22. Contact Us
1524 Cloverfield Blvd., Suite E
Santa Monica, CA 90404
United States of America
www.reprintsdesk.com
ACCOUNT QUESTIONS BILLING INQUIRIES
The Americas Phone: +1 (310) 477 0354
Phone: +1 (310) 477-0354 Fax: +1 (323) 375 1576
Email: customerrelations@reprintsdesk.com Email: billing@reprintsdesk.com
Europe & Worldwide CUSTOMER SERVICE REQUESTS
Stefan Bungartz
Phone: +49 (221) 169 1519 Phone: +1 (310) 477 0354
Email: customerrelations@reprintsdesk.com Email: customersupport@reprintsdesk.com
Fax: +49 (221) 169 1428
21

23. GOT A GREAT IDEA?
Send us an email at customerrelations@reprintsdesk.com
22

24. About Reprints Desk
Reprints Desk improves how journal articles and clinical reprints are accessed,
procured, and legally used in evidence-based promotions and scientific, technical, and
medical (STM) research.
Organizations based on intellectual property (IP) choose Reprints Desk because of its collaborative business
approach, efficient article supply system and services, and commitment to quality post-sales support.
Outsell Inc., an independent analyst and advisory firm, ranked Reprints Desk #1 in the most recent
Document Delivery Vendor Scorecard.
reprintsdesk.com