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ArcSoft.com Overhaul:
Bringing “Intelligent Imaging”
to Life
Amy Rubin
May – December 2013
Executive Summary
• Background: Prior to May 2013, no way to discover the complete
ArcSoft story, costing the company in terms of lost business and
opportunities to educate and influence perception.
• Objective: Create a “home base” that told the corporate story and
enabled customer engagement.
• Strategy: Establish arcsoft.com as the “flagship” expression of the
new brand; bring “Intelligent Imaging” to life.
• Principle Tactics: Redesign; “crowdsource” content from employees
and customers; editorial alignment with social media; ensure proper
back-end architecture for implementing (first-ever) web analytics.
• Results – By December 2013:
– New sections (Technology, Blog) most popular.
– SEO, SEM, content marketing, and social media boosted engagement and
traffic +50% and increased sales leads +9%.
– Awarded a Silver Stevie Award for Outstanding Site and an Honorable Mention
from the Online Media and Marketing Awards (2013).
Home - Before
Inappropriate focus on
non-core, low-revenue
products.
Weaknesses:
• The full ArcSoft story
completely absent
from the site.
• Poor representation
of the brand’s imaging
heritage.
• Cluttered,
unprofessional design.
Home - After
“Hero Images” essential to
showcase Imaging DNA. Images
sourced from actual customers,
partners, employees, and
ArcSoft’s CEO.
Design highlights key/new
technologies, products and
content.
“Intelligent Imaging”
Brought to Life.
Responsive design, mobile
friendly.
Technology - New
Easy-to-navigate
menus speed visitors
to critical content.
Blog - New
A platform for thought
leadership and, fundamentally, a
means to engage with customers
and photo enthusiasts. Featuring
“lifestyle” takes on imaging
topics, it:
• Sparks SEO.
• Motivates return visits.
• Unifies and reinforces ArcSoft
brand marketing key
messages.
Product - Before
Issues to solve:
• Dated, off-brand
visual language.
• Cluttered style; not
mobile-friendly.
• Focused only on a tiny
slice of the company’s
offerings; missing key
products and apps.
Product - After
Large, clean banner, focusing on
graphics; user-friendly vertical
panel for call-outs; easy and
complete navigation
encompassing all product lines.
Large, clean graphic, with
minimal teasing text to showcase
the key selling points.
Support - Before
Issues to solve:
• Cluttered, hard to
read, not welcoming.
Support - After
Friendly, on-brand, engaging
design and iconography
improves user experience.

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ArcSoft.com Overhaul: Bringing "Intelligent Imaging" to Life.

  • 1. ArcSoft.com Overhaul: Bringing “Intelligent Imaging” to Life Amy Rubin May – December 2013
  • 2. Executive Summary • Background: Prior to May 2013, no way to discover the complete ArcSoft story, costing the company in terms of lost business and opportunities to educate and influence perception. • Objective: Create a “home base” that told the corporate story and enabled customer engagement. • Strategy: Establish arcsoft.com as the “flagship” expression of the new brand; bring “Intelligent Imaging” to life. • Principle Tactics: Redesign; “crowdsource” content from employees and customers; editorial alignment with social media; ensure proper back-end architecture for implementing (first-ever) web analytics. • Results – By December 2013: – New sections (Technology, Blog) most popular. – SEO, SEM, content marketing, and social media boosted engagement and traffic +50% and increased sales leads +9%. – Awarded a Silver Stevie Award for Outstanding Site and an Honorable Mention from the Online Media and Marketing Awards (2013).
  • 3. Home - Before Inappropriate focus on non-core, low-revenue products. Weaknesses: • The full ArcSoft story completely absent from the site. • Poor representation of the brand’s imaging heritage. • Cluttered, unprofessional design.
  • 4. Home - After “Hero Images” essential to showcase Imaging DNA. Images sourced from actual customers, partners, employees, and ArcSoft’s CEO. Design highlights key/new technologies, products and content. “Intelligent Imaging” Brought to Life. Responsive design, mobile friendly.
  • 5. Technology - New Easy-to-navigate menus speed visitors to critical content.
  • 6. Blog - New A platform for thought leadership and, fundamentally, a means to engage with customers and photo enthusiasts. Featuring “lifestyle” takes on imaging topics, it: • Sparks SEO. • Motivates return visits. • Unifies and reinforces ArcSoft brand marketing key messages.
  • 7. Product - Before Issues to solve: • Dated, off-brand visual language. • Cluttered style; not mobile-friendly. • Focused only on a tiny slice of the company’s offerings; missing key products and apps.
  • 8. Product - After Large, clean banner, focusing on graphics; user-friendly vertical panel for call-outs; easy and complete navigation encompassing all product lines. Large, clean graphic, with minimal teasing text to showcase the key selling points.
  • 9. Support - Before Issues to solve: • Cluttered, hard to read, not welcoming.
  • 10. Support - After Friendly, on-brand, engaging design and iconography improves user experience.