Arados Consulting Cloud Service: Service Catalogue
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To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=321
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
3 Enterprise Storage Assessment
The document provides information about Mainline's Enterprise Storage Assessment service. The assessment evaluates a client's current storage environment, processes, organization, and governance to identify gaps. It then provides deliverables including an overview of the current environment, operational processes, team responsibilities, governance measures, and outage logs. The assessment also defines a target future environment and provides a prioritized roadmap of recommendations to address identified gaps. Mainline's assessment aims to help clients improve their storage services and reduce outages.
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This document summarizes a presentation about how ITIL and COBIT frameworks apply to database administrators (DBAs). ITIL is an IT service management framework that focuses on delivering IT services. COBIT provides governance and control objectives for IT. The presentation maps typical DBA responsibilities like incident management, problem management and capacity planning to relevant ITIL and COBIT processes. It recommends that DBAs understand how to describe their work in terms of these frameworks, get certified in ITIL and COBIT, and ensure their practices meet relevant control objectives.
Defining Services for a Service Catalog
The document discusses designing and defining services for a service catalog. It outlines that a service catalog involves defining IT services and components, as well as business services, and mapping their relationships. It also discusses involving both IT and customers to understand key needs and priorities. The document provides guidance on how to structure services in a service catalog hierarchy and design the various elements and views needed, including user, business and technical views. It emphasizes the importance of strategy workshops to get input from stakeholders and ensure buy-in for a successful service catalog.
Service Level Agreement
This document discusses service level agreements (SLAs) between business function owners and IT service providers. It defines key terms and outlines a standardized approach to categorizing business functions into support tiers with predefined SLAs. Standardizing SLAs results in consistent architectures, documentation, support processes, and performance metrics across business functions. The goal is to establish clear expectations for both parties around system availability and resolve any potential disputes.
Yongsan presentation 3
This document discusses consolidating USFK's SharePoint services onto a cloud platform to reduce costs and improve performance and security. It analyzes moving to either Infrastructure as a Service (IaaS) with Phase 2 International or Software as a Service (SaaS) with Microsoft SharePoint Online. Phase 2 IaaS is recommended to lower total cost of ownership while maintaining current services. Key requirements like security, availability and scalability must be defined in a Service Level Agreement to ensure needs are met.
ITIL V3 Overview
The document provides an overview of ITIL (Information Technology Infrastructure Library) v3. It discusses key concepts in ITIL like service management, service lifecycles, and certifications. The service lifecycle in ITIL v3 includes service strategy, service design, service transition, service operation, and continual service improvement.
9 Storage Investment Analysis
The document discusses Mainline's Storage Investment Analysis service which calculates the total cost of ownership (TCO) and loaded cost per terabyte of a company's storage infrastructure. The service delivers a presentation of the results, a TCO and ROI calculator, and optionally provides a cost breakdown per storage service class. It helps clients improve infrastructure utilization and identify projects that do not achieve a return on investment. Mainline can also incorporate the analysis into a larger storage assessment to further enhance results.
Feasibility of cloud migration for large enterprises
Analysis of conditions favouring movement to cloud for medium to large enterprises including checks for migration of existing application(s) from on-premise setup to cloud.
Customer-Centric Service Quality Management
The document discusses improving customer-centric service quality management. It emphasizes integrating a variety of network and customer data to create a unified service management system. This allows monitoring key performance indicators and identifying issues to proactively alert of service irregularities. Taking a customer-focused approach to service quality monitoring and maintaining it as an ongoing process can help close the gap between customer needs and operator service quality.
4 Infrastructure Data Analysis
Mainline provides an Infrastructure Data Analysis service to identify invalid or unnecessary data stored on clients' storage systems, recommend proper placement of valid data across storage tiers, and define retention policies. The service analyzes metadata using a cloud-based tool to profile data usage and characteristics, with deliverables including storage capacity analysis, opportunities to clean up data, and data placement recommendations. This helps optimize storage usage, reduce costs, and ensure critical business data is stored appropriately.
Storage Analytics: Transform Storage Infrastructure Into a Business Enabler
View this webinar session to learn how you can transform your storage infrastructure into a business enabler. You will learn: Tips and tricks to streamline storage performance monitoring across your Hitachi environment. How to define and enforce performance and capacity objectives for key business applications by establishing storage service level management. How to create storage service level management reports that satisfy the needs of multiple IT stakeholders (that is, CIO, architect, administrator). For more information on controlling costs of sprawling storage with storage analytics white paper: http://www.hds.com/assets/pdf/hitachi-white-paper-control-costs-and-sprawling-storage-with-storage-analytics.pdf
Smarter Data Protection And Storage Management Solutions
This document discusses IBM's solutions for data protection, storage management and service management. It highlights IBM Tivoli Storage Manager which provides data protection, recovery and archival. It also discusses IBM TotalStorage Productivity Center which enables end-to-end storage management across the SAN. The document emphasizes that with increasing data growth, organizations need solutions that optimize storage resources, ensure data security and availability, and provide visibility and control over the storage infrastructure.
Aws cloud economics webinar 280617
This document discusses cloud economics and cost optimization on AWS. It begins with an agenda and overview of AWS's global infrastructure including 16 regions and numerous availability zones and edge locations. It then covers various benefits of cloud computing such as reducing overprovisioning, continual price reductions, increased workload flexibility, and avoiding hardware refreshes. The document discusses analyzing total cost of ownership and how customers can lower costs on AWS through pricing models, economies of scale, and increased utilization rates compared to traditional on-premises infrastructure. It also outlines categories of benefits including reducing operational costs, increasing workforce productivity, avoiding costs, improving operational resilience, and enhancing business agility.
Introduction to ITIL v3 Foundation exam
I hope this introductory presentation to ITIL v3 Foundation exam will be very useful to the readers. The time one needs to spend on study depends upon one's experience with ITIL related practices in real world. Nonetheless, it is very simple study, but the exam questions may be trickier than expectation. So, focus on learning ITIL concepts rather than adding ITIL certificate to your resume.
References for the slides used from:
http://taruu.com/Documents/ITIL%20v3%20Foundation%20Study%20Guide%20v4.2.2.5.pdf
The Art of Service – ITIL v3 Foundation Complete Certification Kit (book and online course)
Skillport - IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 exam
ITIL and Service Management
A case study of how a large healthcare system improved IT service and performance by implementing ITIL best preactices.
8 Process Engineering
Mainline provides process engineering services to develop ITIL-compliant operational processes for storage and backup. Their services include developing customizable processes to address top issues, creating auditable and trainable processes, and linking processes within an interconnected model. Their process engineering helps reduce errors, improve root cause analysis, and enable process training for teams. It is part of Mainline's larger storage assessment methodology.
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- 1. The Storage Service Catalogue Want cloud like storage services? You may start with defining your storage services needs and capabilities! by Thomas Metzeler
- 11. How does it all tie up? Business Storage & Backup Requirement Mapping Service Catalogue To Technical Solution New Request New Service Service Development Process Requirement clarification Available technology Technical Solution, costs, metric definition Costs Acceptance ? Costs accepted, Technical Solution to be deployed Metrics Reports Availability 100% Performance Transaction/sec Planned downtime 4 X 4 hours/years Business Continuity Full DR Data Protection Any day within last month Recovery Point Objective 15 minutes RTO Standard 2:00 hours RTO DR 4:00 hours Metrics Report Weekly Monthly Storage Service Catalogue Gold Silver Tiers 1 Primary Tiers 2 Secondary Planned Availability 99.999% DR Copy Host based replication Data Protection Snapshot daily to VTL Metrics Availability Downtime Performance Cost TBD/GB Infrastructure Details 72GB / 146 GB RAID5(7+1)
- 22. SLAm – Storage Probe SLA Reports Storage reports can be automated to report on service levels
Editor's Notes
- Copyright: The Art of Service 2008
- Copyright: The Art of Service 2008
- Copyright: The Art of Service 2008 A Communication Plan template and some example Business IT Flyers and Email Text are available, within this toolkit.