The document outlines Brazil's e-government policy which follows guidelines to improve services for citizens, improve internal management, and integrate with partners. It discusses eight areas of focus: digital inclusion, website and service management, system integration, legacy systems, infrastructure, inter-government collaboration, free and open source software, and knowledge management. Standards are also outlined, including e-PING, e-MAG, Padrões Brasil e-GOV, and indicators for evaluating e-services. The goal is for citizens, businesses, and government to perceive unified, integrated public services across multiple devices and connections.

1. Expo Shanghai May 19, 2010 Standards in e-government Panel: e-Government and Information Technology

2. Estrutura do Programa Governo Eletrônico 1. Digital Inclusion 2. Sites and e-services management 3. Systems Integration 4. Legacy Systems and Licenses 5. Infrastructure Network 6. Government to Government 7. Free Software Implementation 8. Knowledge Management and Strategic Information Estrutura do Programa de Governo Eletrônico MINISTRY OF PLANNING Secretariat of Logistics and Information Technology

4. A continental dimensions country Who uses e-government? Citizen, Business, Government. Through what devices? Call Center, Personal Computer, Mobile, Kiosk, PDA With what connection? Dial-up Internet, broadband, wireless, fixed and mobile MINISTRY OF PLANNING Secretariat of Logistics and Information Technology

14. Departamento de Governo Eletrônico Secretaria de Logística e Tecnologia da Informação Ministério do Planejamento, Orçamento e Gestão [email_address] +55 (61) 2020 1319 MINISTRY OF PLANNING Secretariat of Logistics and Information Technology