Informed target setting is the foundation for driving improvements in focus, cost and agility. CI's APQC module + CI's 12 dimensions puts the power of industry-specific benchmarks at your fingertips. Setting informed targets for transformation programs or operational improvement is the foundation for success. Getting there has always been a challenge. A typical benchmarking process goes like this: Step 1: Weeks are spent gathering, compiling and validating data required to benchmark an organization. Step 2: The benchmarked organization throws rocks at the analysis and external benchmark comparisons Step 3: The report is filed away never to been seen or referenced again for safety reasons CI's platform and APQC module puts a powerful process and data at your fingertips. Gather data using a highly automated process, integrate external AND internal benchmarking into your analysis, and have a structured process for tracking/driving progress to the agreed targets. CI's Analytics Framework to Structure Your Focus Connected Insight's 3 tier model for structuring benchmark analytics is designed to create a playbook that segments objectives, drivers and "diagnosis" level analytics. Tier 1: APQC's top level benchmarks such as FTE per Billion Revenue. These are your "Objectives" analytics such as improving focus, cost and agility. Tier 2: Drill down into process-level analysis to identify the biggest gaps and opportunities that will drive progress to the Tier 1 objective benchmarks Tier 3: Diagnosis the process, to identify where the biggest operational gaps are. This is where process mining and other analytics sources are integrated. Our PowerBI templates using CI's data feed are a plug-and-play way to quickly structure your analytics. Fast, controlled, focused and agile Fast and controlled: Gathering data to benchmark and diagnose end-to-end organizations and processes is a traditionally manual and complicated task. Connected Insight is a highly automated, controlled and structured platform that turns the process into days not weeks. Focused to drive an impact: CI's PowerBI templates for APQC analysis are purposed-designed to structure your analysis to draw clear conclusions, and engage multiple-levels of your organization. Using the data feed from CI this is almost plug-and-play. Agile analytics: CI's 12 dimensions + APQC benchmarks means you can diagnose and define improvement roadmaps at all levels of your organization and processes. The answer to "Okay, so how do we improve our 'Focus' benchmark?" is now at your fingertips. In Summary APQC's industry-specific benchmarks are a valuable data-point to evaluate your processes and organizations. But the power of your analysis is exponentially increased by integrating internal benchmarking using CI's 12 dimensions. And CI's platform gives you a highly automated and controlled benchmarking process. Determine informed targets, define roadmaps, and track progress all in one platform.

1. Welcome to data-driven transformation using the power of
Connected Insight’s 12 dimensions of internal benchmarking,
plus APQC’s industry specific external benchmarking. Set
informed targets, define bottom-up plans and measure
progress, all in one platform. It’s time to power up.
APQC
1

2. Fast and powerful
insight through
Connected Insight
and APQC
2
Determine informed targets, define the initiatives required to get there, and drive your momentum.
Connected Insight is your end-to-end solution for taking bigger steps and moving faster.
Set targets and drive progress.
Connected Insight’s integration to your PowerBI or other analytics solution enables you to define
your analytics dashboards to fit your focus. Create a culture of data-driven leadership and decision
making.
Flexible analysis at your fingertips.
Connected Insight’s cloud platform uses a highly automated process for gathering and structuring
valuable resource, cost, volume, revenue and KPI data. Complete the process in days, not months.
Fast and efficient data gathering.
Set informed targets using “best demonstrated performance” based on APQC industry-specific
benchmarks and 12 dimensions of internal benchmarking using Connected Insight.
Combined internal and external benchmarking.

3. Process KPI’s
Revenue
Volumes
Labor Cost
Resources
Configured 100% based on your structure and definitions
End-to-end visibility across your organizations and processes,
with no blind spots
Agile analytics using 12 dimensions
Internal + external benchmarking to set informed targets and
diagnose the path to improved performance
Highly automated data gathering process completed in 7-10 days
Y
ou own it. We get you running, then you keep running
Fortune 1000 companies use Connected Insight’
s innovative platform to drive improvements in focus, cost, and agility.
More insight. More impact.
3

4. Drive momentum and accountability
by engaging leaders at all levels with data
Collaboratively set targets and define
roadmaps
Provide role-specific insight and
information
Single source of the truth to keep your
teams driving the same direction.
CI’s data-set mirrored to your
PowerBI or other preferred
reporting environment
Agile analytics using CI’s powerful
12 data dimensions
You develop analytics and
dashboards to drive your program
Data gathering and validation
3 modules: Center, Enterprise,
Benchmarking
Definitions and mappings
Structured dashboards & analytics
Target setting and action tracking
Data-Driven Leadership
Analytics Engine
Data Platform
4

5. 4
7
2
1
5
6
8
Visibility
Focus
3
Benchmarking
Cost Optimization
Shared Services / BPO Optimization
Merger Integration
or Divestiture
ERP and Process
Automation ROI
Sustaining
Momentum
Process Type
Sub-Process
Process
Function
Client/Entity
Center
Location Type
Location
Country
Region
Division
Business Unit
12 Dimensions
One Data Set, Multiple Use-Cases, Many Users
5

6. With CI you can use external and internal
benchmarks to set informed targets, then
use CI's 12 dimensions to diagnose the
solution roadmap
CI’s APQC module is purpose-built to
manage APQC processes and benchmark
data, with seamless integration to your data
set and analytics.
CI Benchmark Configuration UI
Seamlessly toggle between your
process definitions and
benchmark provider definitions
CI’s platform combines the power of internal and external
benchmarking
Example Benchmark
Dashboards
6

7. Connected Insight structures your benchmark analysis to set
informed targets and actions
7
How does the size, cost and focus of our
function compare to industry benchmarks?
Benchmark and target your obejctives
FTE per Billion Revenue
Labor Cost as % Revenue
% Organization Driving Business Value
How efficient is Process X?
Drill down to process level to evaluate targets
FTE & Cost per Revenue
Cost per transaction
Volume per FTE
Span of Control
% GBS
Average cost per FTE
What is the level of automation and simplification
impacting Process X?
Examples
Diagnose the process to find key improvement drivers
Level 2
Level 1
APQC External + CI Internal
Benchmarking
L E G E N D
CI Internal Benchmarking
Level 3
# Manual Interventions
% electronic
Cycle Time
# Process Variations
# Out of Cycle
Analytics from process mining, ERP, automation
platforms

8. 11
Build your dashboards or kick start your program using CI’s templates
CI’s Power BI templates put structured insight at your fingertips
Level 1 objectives
2
1
3
Magnitude of the
change required to hit
a benchmark
Your result compared
to APQC benchmarks
Filters for dimensions
4
5
Your results detailed by
a selected dimension
Example: Level 1 Analytics
6 Your trend

9. Benchmarking is only valuable if it
drives both informed targets and
defined actions. Use CI + PowerBI
to define targets and solutions.
Track your progress through
periodic refresh of your actual data.
Targets & initiative tracking
APQC Benchmark data is integrated
into your full CI data set connected
to your PowerBI or other analytics
platform, Easily harness the power
of CI internal and APQC external
benchmarking in your analytics and
dashboards.
PowerBI reporting
Load and manage your industry-
specific APQC benchmarks in CI.
CI’s structured framework
simplifies and clarifies.
Benchmark data loading
Define your processes to fit your
specific requirements. Using CI’s
APQC module map to APQC’s
Process Classification Framework.
Structured for ease-of-use.
Your Taxonomy APQC PCF (1)
Process mapping
4
3
2
1
Fast, focused and actionable
APQC Benchmarking with CI
Connected Insight + APQC
8

10. “CFO,$5BillionGlobalMiningEquipmentCompany
UsingCItodriveourprogram
isthedifferencebetween
Googlemapsandacompass
ConnectedInsightwasdeployedforrapidly
establishingaglobalsharedservices
organizationandtodrivebenefitsfrom
technologyinvestments
9

11. Highly efficient data gathering completed in 7-10 days.
Refresh in 1 – 2 days.
Configured 100% based on your structure
and definitions
Validation
Data gathering
Configuration
Your control tower, using your specific configuration and
powered by a highly efficient process
10

12. 11
An indicative timeline
Informed targets and traceable practical plans in weeks, not months.
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8
Start
1
“We need to set
informed targets tied
to real solutions.”
Benchmark
“What improvements
can we target?”
2
Impact
Drive your progress
3
Configure
Gather
Validate
Visualization
APQC Data
Evaluate
Roadmap

13. “CFO,$2BillionDivisionofaglobalmanufacturer
Thisisinsightwe’ve
neededbutnever
hadbefore.
ConnectedInsight’splatformwasusedto
scopeandtargetatransformation
outsourcing/GBSevaluation.
12

14. 13
About CI and APQC
APQC (American Productivity & Quality Center) is the world’s
foremost authority in benchmarking, best practices, process
and performance improvement, and knowledge management
(KM). With more than 550 member organizations worldwide,
APQC provides the information, data, and insights
organizations need to support decision-making and develop
internal skills
About Connected Insight:
Our innovative business model is “Transformation Apps
+ Advisory Services”. The app is a cloud platform that
enables our clients to gather, validate and visualize
analytics required to drive improvements in focus, cost
and agility. The app can be configured for any function
including finance, procurement, HR and other
processes. Our Advisory Services works with clients to
interpret results, set targets, structure programs, and
drive execution. This unique app-based approach
enables our clients to take bigger steps, move faster
and be more effective. To learn more about Connected
Insight or request a demo contact us at
or visit us at
hello@connected-insight.com
www.connected-insight.com
“THE APQC PROCESS CLASSIFICATION FRAMEWORK (PCF)®
was developed by non-profit APQC, a global resource for
benchmarking and best practices, and its member companies
as an open standard to facilitate improvement through process
management and benchmarking, regardless of industry, size, or
geography. The PCF organizes operating and management
processes into 12 enterprise level categories, including process
groups and over 1,000 processes and associated activities. To
download the full PCF or industry-specific versions of the PCF
as well as associated measures and benchmarking, visit
www.apqc.org/pcf.”

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Brea CA, 92821
North America
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Amsterdam, Netherlands
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Europe - AMS
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Brussels, Belgium
B-1050
Europe - BRU
hello@connected-insight.com
connected-insight.com
C O N N E C T E D I N S I G H T
Transformation Apps + Advisory Services
14