The document outlines an approach to reviewing the efficiency and effectiveness of an administrative team over 2 months. It discusses defining the scope of the review, consulting stakeholders through meetings and feedback, addressing potential challenges around job security and change management, and producing a report highlighting what works well and areas for improvement. The review aims to be transparent, address people's concerns, and focus on long-term benefits through a consultative process within the 2-month timeframe.

1. Outline approach to reviewing the
efficiency and effectiveness of a small
admin team
Matt Hunt

2. What I'm going to cover
● Design and Planning
o Approach to conducting review
● Consultation
o Methods of gathering information
● 3 key challenges
o What they are and how I would address them
● Summary of main points

3. Design & Planning - approaching
the task
• Defining the parameters - what is being reviewed
and why
• HR consultation and producing a consultation
document
• A people-centric approach - attitudes drive
behaviours and behaviours determine outcomes

4. Design & Planning - what
information would I need?
• Current proceedures and policies
• Service level agreements and performance
• Identification of and feedback from stakeholders
- internal and external
• Timeframes - how long can staff expect the
process to take - from planning to implementation
( mangaing expecations)

5. Consultation - gathering
feedback and information
• Providing opportunities for meaningful feedback
• 1:1, team or open meetings, email and verbal
comments
• Observations - work in practice

6. Key Challenges
1. Hostility towards review - how does it affect me
and why is it needed?
2. Impact on job security, morale and performance
3. Managing change - implementation and reflection

7. Addressing the key challenges 1
● Focus on long term benefits
● Listen to concerns and identify ways to resolve
what is worrying people
● Recognition that change can be personally
challenging - but hugely rewarding

8. Addressing the key challenges 2
● Establish the right pace - achieving a balance
between continuity (business as usual) and change
● Post implementation review and on-going
professional development

9. Making the recommendations
● 2 month timeframe drives the approach
o dictates pace and level of review
● Draft project document to map out milestones and
deliverables leading up to committee
● Clarity of reporting
o what currently works well and areas for improvement

10. Summary - a successful review
● Clarity and Communiction
o parameters for review and meaningful engagement
● Transparency and openness
o producing a road map so staff are aware of objectives of review and
key timeframes
● A people orientated approach
o recognising and addressing concerns
● Focus on long term benefits