Aplikasi
•Download as PPTX, PDF•
0 likes•157 views
The document discusses skills for hotel receptionists using English. It outlines 4 chapters: greeting guests, handling phone calls, receiving guests, and mentioning room numbers and prices. The goal is for receptionists to communicate effectively in English, especially with foreign guests. Examples of greetings, phone responses, and check-in dialogues are provided in English. The training involves role plays and simulations over several sessions to help receptionists develop proficiency.
Report
Share
Report
Share
Recommended
Bellman
This document provides information about bell service tasks in a hotel. It outlines the learning objectives which include gaining knowledge about bell service responsibilities and terms. The duties of a bellman are described, such as opening doors, moving baggage, calling cabs, and responding to guest needs. When guests check in, bellmen carry their baggage to their room and show them how to operate room appliances. Sample dialogues are provided to demonstrate interactions between bellmen and guests during check-in, bell service calls, and check-out. Reading exercises define key terms and phrases used in bell service. Service procedures are outlined for receiving guests and bringing them to their room.
Bell boy
A bell boy's duties include carrying luggage, answering calls at the front desk, responding to requests from guests in their rooms or at the front door, loading and unloading vehicles, and setting wake up calls. The job requires good communication skills, being well-groomed, attentiveness, agility, and efficiency to speedily assist guests with tasks like luggage handling, relaying messages, and responding to needs.
Bell desk
The bell desk handles several important functions at the hotel. They greet guests and safely transport luggage from vehicles to the front desk for check-in. Bell desk staff also page guests if they are needed elsewhere in the hotel. Additionally, they deliver mail, messages, newspapers and magazines to guest rooms and keep records of distributions. The bell desk ensures smooth operations and excellent guest service.
Concierge and Bell desk
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
Handling guest special request
this ppt deal with the special requests of guests in hotel industry. It involves various details on what the different requests are
Aplikasi
The document provides guidance for hotel receptionists to effectively communicate in English when serving guests. It outlines 4 chapters: greeting guests, handling phone calls, checking guests in, and informing guests of their room number and price. The goal is for receptionists to use basic English phrases to greet, assist, and check in foreign guests. Examples of English phrases are provided for different situations along with the time allocated to practice each skill.
What is Artfounded ?
Artfounded.org is a collective that believes art in education matters. It provides an online platform for teachers, students, schools and others involved in art education to connect, share resources and promote art. The platform includes profiles for teachers, classes, schools and students, as well as areas for media, events, ideas and articles. It aims to create an environment where art is encouraged using new media and to foster international communication and sharing of class content between contributors.
Genres in english course books
This document discusses the importance of genres in English language teaching materials. It notes that exposing learners to different genres through course books helps them build linguistic knowledge and communicate effectively. Course books contain various written and visual genres like letters, advertisements, articles and internet pages. The inclusion of diverse genres and multimodal elements makes learning feel more relevant to real-world language use. Good textbooks should offer a variety of genres to familiarize students with genre conventions and cultural contexts. While textbooks are useful learning tools, teachers must help students transfer genre knowledge from classroom to social situations. Overall, the document emphasizes how understanding genres can improve second language acquisition and communication.
Recommended
Bellman
This document provides information about bell service tasks in a hotel. It outlines the learning objectives which include gaining knowledge about bell service responsibilities and terms. The duties of a bellman are described, such as opening doors, moving baggage, calling cabs, and responding to guest needs. When guests check in, bellmen carry their baggage to their room and show them how to operate room appliances. Sample dialogues are provided to demonstrate interactions between bellmen and guests during check-in, bell service calls, and check-out. Reading exercises define key terms and phrases used in bell service. Service procedures are outlined for receiving guests and bringing them to their room.
Bell boy
A bell boy's duties include carrying luggage, answering calls at the front desk, responding to requests from guests in their rooms or at the front door, loading and unloading vehicles, and setting wake up calls. The job requires good communication skills, being well-groomed, attentiveness, agility, and efficiency to speedily assist guests with tasks like luggage handling, relaying messages, and responding to needs.
Bell desk
The bell desk handles several important functions at the hotel. They greet guests and safely transport luggage from vehicles to the front desk for check-in. Bell desk staff also page guests if they are needed elsewhere in the hotel. Additionally, they deliver mail, messages, newspapers and magazines to guest rooms and keep records of distributions. The bell desk ensures smooth operations and excellent guest service.
Concierge and Bell desk
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
Handling guest special request
this ppt deal with the special requests of guests in hotel industry. It involves various details on what the different requests are
Aplikasi
The document provides guidance for hotel receptionists to effectively communicate in English when serving guests. It outlines 4 chapters: greeting guests, handling phone calls, checking guests in, and informing guests of their room number and price. The goal is for receptionists to use basic English phrases to greet, assist, and check in foreign guests. Examples of English phrases are provided for different situations along with the time allocated to practice each skill.
What is Artfounded ?
Artfounded.org is a collective that believes art in education matters. It provides an online platform for teachers, students, schools and others involved in art education to connect, share resources and promote art. The platform includes profiles for teachers, classes, schools and students, as well as areas for media, events, ideas and articles. It aims to create an environment where art is encouraged using new media and to foster international communication and sharing of class content between contributors.
Genres in english course books
This document discusses the importance of genres in English language teaching materials. It notes that exposing learners to different genres through course books helps them build linguistic knowledge and communicate effectively. Course books contain various written and visual genres like letters, advertisements, articles and internet pages. The inclusion of diverse genres and multimodal elements makes learning feel more relevant to real-world language use. Good textbooks should offer a variety of genres to familiarize students with genre conventions and cultural contexts. While textbooks are useful learning tools, teachers must help students transfer genre knowledge from classroom to social situations. Overall, the document emphasizes how understanding genres can improve second language acquisition and communication.
Fo sop
The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.
Fo sop
The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.
Customer service
Reservation Agent. things you should know, about becoming a Reservation or a Customer Care.
for any type of Organization.
Front office SOP
1. The documents provide standard operating procedures for front desk staff at a hotel, outlining protocols for arrival, briefings, duties, guest interactions, and more.
2. Procedures include arriving 20 minutes before shifts, exchanging uniforms, attending briefings, completing opening/closing duties, welcoming all guests with warmth and assistance, and giving priority recognition to repeat guests.
3. Exact grooming standards, registration processes, and protocols for escorting guests and delivering luggage are also prescribed to ensure thorough professionalism and efficient operations.
заявка на участие в дистанционном экспресс
The document summarizes an English language lesson about hotel services and receptionists. The lesson's goals are to expand students' vocabulary on the topic, and connect the topic to their future careers. Methods used include pair work, teamwork, brainstorming, project presentations, and roleplaying situations. Students practice their speaking, reading, listening and reflection skills. They learn vocabulary about hotel room types and ratings, and services like laundry, dry cleaning and room service. Through exercises, students improve their understanding and practical use of the new language.
Chapter 3 front office pratice
This document provides guidance on proper telephone handling techniques for front office staff. It discusses answering calls promptly, using a polite greeting that identifies yourself, speaking in an appropriate tone, asking the caller's name, practicing active listening, and ending calls courteously. The document also provides tips for different types of calls, such as internal calls, external calls, transferring calls, and putting callers on hold. Front office staff are advised to always be respectful and avoid distractions when handling phone calls.
CHAPTER 8-WPS Office.pptx
The document discusses the skills and procedures required for receptionists and club reception services at a hotel. It outlines the responsibilities of receptionists in receiving guests and promoting hotel services. It details the benefits and rules for club memberships, including discounts and point redemption. The standard telephone procedures are described, including answering calls promptly with the appropriate greeting and taking messages accurately. Required receptionist skills include strong communication, literacy, and customer service abilities.
Basic training for housekeeping staff ppt
Initial traning for staff in housekeeping for better result. We provide this traning to enhance staff knowledge and communication too.
PPT Sesi 3 FO the guest - delivering quality 2
This document provides standard operating procedures for various uniformed services roles in a hotel front office, including greetings, forms used, sample conversations, and references. It outlines the roles of bell services, doormen, airport representatives, concierge staff, and discusses procedures for handling guest luggage, renting vehicles, and more. Standard greetings are provided for new and returning guests. Required forms and documentation for tasks are also listed.
PPT Sesi 4 managing guest reservation-1
This document discusses standard operating procedures for taking guest reservations at a hotel front desk. It covers types of reservations like guaranteed vs non-guaranteed and sources of reservations from individual guests to company rates. It also provides an example conversation of a staff member taking a reservation from a guest, following proper protocols like confirming dates, room details, payment and transportation needs. Finally, it mentions that a confirmation letter should be sent after completing a reservation.
English for Hotel Reservation
The document describes a phone call between a hotel reservation staff and a customer looking to book rooms for a company seminar in September. The reservation staff informs the customer that only 10 single rooms are available for the requested period as the hotel is fully booked. When the customer insists on holding the seminar at the hotel as usual, the staff apologizes for the inconvenience and offers to check availability at another hotel. The customer then books 14 rooms and a seminar room. The staff collects the customer's contact details and promises to send an offer for confirmation.
INTRODUCTION TO HOSPITALITY INDUSTRY.pdf
The document provides an introduction to the hospitality industry, including definitions of key terms like "hospitality" and "hotel". It discusses the characteristics of the hospitality industry, its relationship with tourism, types and classifications of hotels, and non-revenue earning departments of a hotel. It also describes the various departments within a hotel's front office, including reservations, reception, information, cashier, bell desk, and their responsibilities. Finally, it outlines the guest cycle from pre-arrival through occupancy and departure.
F&B - ROOM SERVICE.pptx
The document discusses room service in hotels. It defines room service as a service where guests can order food and drinks that will be delivered to their hotel room. It describes the process of placing a room service order by phone, including greeting the guest, taking their room number and order details, repeating the order back, and confirming delivery details. The document provides a sample script of a room service phone conversation to demonstrate how attendants should handle room service calls.
Dialogue between a receptionist and a possible customer
The receptionist takes a reservation from a client over the phone for a double room at the Hyatt Regency Hotel from August 4th to 10th, 2019 for three people arriving at 10am. The client books a double room with a beach view for $145 per night, providing their name, phone number, and credit card information to complete the reservation. The receptionist confirms the reservation details and notes check-in time is at 1pm.
ENGLISH FOR HOTEL: WELCOMING AND GREETING EXPRESSION
This document provides examples of formal and informal greetings that hotel staff can use when interacting with guests. It also includes sample dialogues between hotel staff and guests during check-in and check-out. The document recommends expressions like "Good morning/afternoon, welcome to [hotel name]" and "How can I help you today?" to greet guests. Sample check-in dialogue includes confirming a reservation, seeing ID, signing paperwork. Check-out dialogue covers confirming check-out time and thanking the guest for their stay. The document lists online resources and references for further information on hospitality English.
งานพรีเซ้น งาน2
1) The document discusses the role and responsibilities of a receptionist at a hotel, which includes greeting guests, providing information about the hotel, facilitating check-ins and check-outs, and answering questions.
2) An example dialogue is provided between a receptionist and a customer booking a room and paying with a credit card.
3) Common hotel terminology is defined, such as different room types, staff roles, features, and processes like checking in, checking out, and paying bills.
PPT Sesi 2 FO the guest delivering quality-1
This document provides information on standard operating procedures for telephone operators in a hotel front office. It discusses telephone courtesy, how to connect phone calls to rooms, restaurants, and other departments. It emphasizes the importance of getting names, taking messages, and handling wake up call requests. The document is adapted from the book "Professional front office management" and aims to help recognize standard procedures in hotel front office departments.
Skills of f.o
1) The document discusses skills needed for front office reception in hotels, focusing on providing quality guest service and relations.
2) It emphasizes the importance of making guests feel welcome and cared for through professional, courteous interactions without distractions.
3) Front desk staff should greet guests with a smile, give them their full attention, avoid rushed interactions, and ensure all guest needs are met.
Telephones to make a reservation
1. When a guest calls to make a reservation, it is the first opportunity to introduce them to the restaurant and provide exceptional service.
2. A positive phone experience allows the guest to feel comfortable with their choice of restaurant and look forward to their dining experience.
3. Guidelines for taking reservations include answering promptly, identifying yourself, using a friendly tone, carefully recording details, offering alternatives if unavailable times, and ending politely.
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...Nguyen Thanh Tu Collection
https://app.box.com/s/tacvl9ekroe9hqupdnjruiypvm9rdaneMore Related Content
Similar to Aplikasi
Fo sop
The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.
Fo sop
The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.
Customer service
Reservation Agent. things you should know, about becoming a Reservation or a Customer Care.
for any type of Organization.
Front office SOP
1. The documents provide standard operating procedures for front desk staff at a hotel, outlining protocols for arrival, briefings, duties, guest interactions, and more.
2. Procedures include arriving 20 minutes before shifts, exchanging uniforms, attending briefings, completing opening/closing duties, welcoming all guests with warmth and assistance, and giving priority recognition to repeat guests.
3. Exact grooming standards, registration processes, and protocols for escorting guests and delivering luggage are also prescribed to ensure thorough professionalism and efficient operations.
заявка на участие в дистанционном экспресс
The document summarizes an English language lesson about hotel services and receptionists. The lesson's goals are to expand students' vocabulary on the topic, and connect the topic to their future careers. Methods used include pair work, teamwork, brainstorming, project presentations, and roleplaying situations. Students practice their speaking, reading, listening and reflection skills. They learn vocabulary about hotel room types and ratings, and services like laundry, dry cleaning and room service. Through exercises, students improve their understanding and practical use of the new language.
Chapter 3 front office pratice
This document provides guidance on proper telephone handling techniques for front office staff. It discusses answering calls promptly, using a polite greeting that identifies yourself, speaking in an appropriate tone, asking the caller's name, practicing active listening, and ending calls courteously. The document also provides tips for different types of calls, such as internal calls, external calls, transferring calls, and putting callers on hold. Front office staff are advised to always be respectful and avoid distractions when handling phone calls.
CHAPTER 8-WPS Office.pptx
The document discusses the skills and procedures required for receptionists and club reception services at a hotel. It outlines the responsibilities of receptionists in receiving guests and promoting hotel services. It details the benefits and rules for club memberships, including discounts and point redemption. The standard telephone procedures are described, including answering calls promptly with the appropriate greeting and taking messages accurately. Required receptionist skills include strong communication, literacy, and customer service abilities.
Basic training for housekeeping staff ppt
Initial traning for staff in housekeeping for better result. We provide this traning to enhance staff knowledge and communication too.
PPT Sesi 3 FO the guest - delivering quality 2
This document provides standard operating procedures for various uniformed services roles in a hotel front office, including greetings, forms used, sample conversations, and references. It outlines the roles of bell services, doormen, airport representatives, concierge staff, and discusses procedures for handling guest luggage, renting vehicles, and more. Standard greetings are provided for new and returning guests. Required forms and documentation for tasks are also listed.
PPT Sesi 4 managing guest reservation-1
This document discusses standard operating procedures for taking guest reservations at a hotel front desk. It covers types of reservations like guaranteed vs non-guaranteed and sources of reservations from individual guests to company rates. It also provides an example conversation of a staff member taking a reservation from a guest, following proper protocols like confirming dates, room details, payment and transportation needs. Finally, it mentions that a confirmation letter should be sent after completing a reservation.
English for Hotel Reservation
The document describes a phone call between a hotel reservation staff and a customer looking to book rooms for a company seminar in September. The reservation staff informs the customer that only 10 single rooms are available for the requested period as the hotel is fully booked. When the customer insists on holding the seminar at the hotel as usual, the staff apologizes for the inconvenience and offers to check availability at another hotel. The customer then books 14 rooms and a seminar room. The staff collects the customer's contact details and promises to send an offer for confirmation.
INTRODUCTION TO HOSPITALITY INDUSTRY.pdf
The document provides an introduction to the hospitality industry, including definitions of key terms like "hospitality" and "hotel". It discusses the characteristics of the hospitality industry, its relationship with tourism, types and classifications of hotels, and non-revenue earning departments of a hotel. It also describes the various departments within a hotel's front office, including reservations, reception, information, cashier, bell desk, and their responsibilities. Finally, it outlines the guest cycle from pre-arrival through occupancy and departure.
F&B - ROOM SERVICE.pptx
The document discusses room service in hotels. It defines room service as a service where guests can order food and drinks that will be delivered to their hotel room. It describes the process of placing a room service order by phone, including greeting the guest, taking their room number and order details, repeating the order back, and confirming delivery details. The document provides a sample script of a room service phone conversation to demonstrate how attendants should handle room service calls.
Dialogue between a receptionist and a possible customer
The receptionist takes a reservation from a client over the phone for a double room at the Hyatt Regency Hotel from August 4th to 10th, 2019 for three people arriving at 10am. The client books a double room with a beach view for $145 per night, providing their name, phone number, and credit card information to complete the reservation. The receptionist confirms the reservation details and notes check-in time is at 1pm.
ENGLISH FOR HOTEL: WELCOMING AND GREETING EXPRESSION
This document provides examples of formal and informal greetings that hotel staff can use when interacting with guests. It also includes sample dialogues between hotel staff and guests during check-in and check-out. The document recommends expressions like "Good morning/afternoon, welcome to [hotel name]" and "How can I help you today?" to greet guests. Sample check-in dialogue includes confirming a reservation, seeing ID, signing paperwork. Check-out dialogue covers confirming check-out time and thanking the guest for their stay. The document lists online resources and references for further information on hospitality English.
งานพรีเซ้น งาน2
1) The document discusses the role and responsibilities of a receptionist at a hotel, which includes greeting guests, providing information about the hotel, facilitating check-ins and check-outs, and answering questions.
2) An example dialogue is provided between a receptionist and a customer booking a room and paying with a credit card.
3) Common hotel terminology is defined, such as different room types, staff roles, features, and processes like checking in, checking out, and paying bills.
PPT Sesi 2 FO the guest delivering quality-1
This document provides information on standard operating procedures for telephone operators in a hotel front office. It discusses telephone courtesy, how to connect phone calls to rooms, restaurants, and other departments. It emphasizes the importance of getting names, taking messages, and handling wake up call requests. The document is adapted from the book "Professional front office management" and aims to help recognize standard procedures in hotel front office departments.
Skills of f.o
1) The document discusses skills needed for front office reception in hotels, focusing on providing quality guest service and relations.
2) It emphasizes the importance of making guests feel welcome and cared for through professional, courteous interactions without distractions.
3) Front desk staff should greet guests with a smile, give them their full attention, avoid rushed interactions, and ensure all guest needs are met.
Telephones to make a reservation
1. When a guest calls to make a reservation, it is the first opportunity to introduce them to the restaurant and provide exceptional service.
2. A positive phone experience allows the guest to feel comfortable with their choice of restaurant and look forward to their dining experience.
3. Guidelines for taking reservations include answering promptly, identifying yourself, using a friendly tone, carefully recording details, offering alternatives if unavailable times, and ending politely.
Similar to Aplikasi (20)
English for Hospitality: Elevating front desk communication
English for Hospitality: Elevating front desk communication
Dialogue between a receptionist and a possible customer
Dialogue between a receptionist and a possible customer
ENGLISH FOR HOTEL: WELCOMING AND GREETING EXPRESSION
ENGLISH FOR HOTEL: WELCOMING AND GREETING EXPRESSION
Recently uploaded
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...Nguyen Thanh Tu Collection
https://app.box.com/s/tacvl9ekroe9hqupdnjruiypvm9rdaneMain Java[All of the Base Concepts}.docx
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
How to Make a Field Mandatory in Odoo 17
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
clinical examination of hip joint (1).pdf
described clinical examination all orthopeadic conditions .
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxMohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
How to Manage Your Lost Opportunities in Odoo 17 CRM
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
How to Fix the Import Error in the Odoo 17
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
Hindi varnamala | hindi alphabet PPT.pdf
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
PCOS corelations and management through Ayurveda.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Wound healing PPT
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience Wahiba Chair Training & Consulting
Wahiba Chair's Talk at the 2024 Learning Ideas Conference. Recently uploaded (20)
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Manage Your Lost Opportunities in Odoo 17 CRM
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Aplikasi
- 1. English for hotel receptionist BY : KARDIANTI
- 2. Background Why the receptionist should be use English? there are foreign guests English as a global language so, receptionists are sued to be able to communicate by using English language
- 3. Goal Receptionists are hope to be able to use English for communicate in serving of the guests, especially to foreign guests.
- 4. There are four chapters 1. Greeting 2. Handling a phone 3. Receiving the guests 4. Mentioning number of the room and price-tags
- 5. Greeting Greeting is also important for receptionists because when they meet visitors they must greet their visitors. Objective : receptionist is able to greet guest firstly. examples : Good morning,good afternoon, good evening, good night Divided based on the time of o’clock 00-12.00 = am 12.00-00 = pm
- 6. Can I help you ? Welcome to our hotel We are very glad for your coming Thank’s for your coming Nice to meet you We hope you feel comfortable time : two meeting ( 2 x 45’ )
- 7. Receiving Telephone skill Receptionists also need the skill to receive telephone from the visitors who will reserve the room objectives : 1. To receive and respond the telephone from the guests who will booking the room. 2. To know the guests request 3. To develop proper phone skills when at work.
- 8. Receiving the guests objective : Recepsionists are be able to receive the guests politely use English. examples : G: Good morning. R: Good morning Mr/Mrs, can I help you? Or what can I do for you? G: I would like to reserve the room. R: May I ask your identity card? G: Yes, certainly Time : three meetings ( 3 x 45’ )